Director of Guest Experience Jobs
Director of Guest Experience jobs are open across hospitality, travel, gaming, and senior living, at every level from manager to VP, with specializations in luxury service, member experience, and customer journey design. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 331+ Director of Guest Experience jobs
THE PARK AT 14TH
Washington, DC • Upscale Dining • Nightlife • Private Events
NOW HIRING
Member Relations & Guest Experience Manager
$80,000 – $130,000 annually | Based on experience & performance
This isn't hospitality as usual.
At The Park at 14th, we create moments people remember — where elevated dining, vibrant nightlife, and unforgettable private events come together under one roof. Our guests don't just visit — they belong.
We're looking for a polished, people-first leader who knows how to turn presence into influence, and interactions into long-term loyalty. This role goes beyond managing guests — it's about owning relationships, driving retention, and using data to elevate every experience.
If you can make every high-profile guest feel like the most important person in the room — and turn that connection into lasting engagement — this role is for you.
What You'll Own
Guest & Member Experience
- Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events
- Build and nurture authentic, long-term relationships with high-value guests and regulars
- Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency
- Maintain a confident, polished presence that reflects the brand at all times
Client Intelligence & Data Strategy (Core Function)
This is what sets this role apart.
You will transform every guest interaction into meaningful insight:
- Capture and maintain detailed guest profiles — preferences, visit history, spend behavior, and key milestones
- Build and manage a robust CRM database, segmenting guests by value, frequency, and growth potential
- Identify VIPs, high-potential members, and win-back opportunities
- Deliver insights that enable teams to provide personalized, anticipatory service
- Analyze trends to uncover loyalty gaps and revenue opportunities
- Partner with leadership to convert one-time guests into repeat, high-value members
Member Development & Retention
- Oversee member reservations and special requests with white-glove precision
- Re-engage lapsed members and cultivate high-potential relationships
- Collaborate with operations, culinary, and events teams to ensure seamless execution
- Identify and convert prospective members through targeted, personalized outreach
Who You Are
- You command a room with confidence, warmth, and presence
- You understand that relationship-building is both emotional and data-driven
- You have experience in upscale hospitality, luxury service, nightlife, or events
- You're comfortable working with high-profile, celebrity, and VIP clientele with discretion
- You are detail-oriented and CRM-driven — every interaction matters, and you treat it that way
- You thrive under pressure, solve problems quickly, and follow through relentlessly
- You present yourself with professional polish — in appearance, communication, and mindset
What We Offer
- Competitive salary of $80,000–$130,000, with performance-based growth
- Health insurance benefits
- Parking provided
- Direct exposure to ownership and a clear path to senior leadership
- A role at the center of one of DC's most dynamic hospitality venues
- An environment where relationship-building and business impact go hand in hand
Ready to Own the Room?
Submit your resume along with a short introduction highlighting:
- Your experience in hospitality, events, or client-facing roles
- How you've used data and relationships to drive loyalty or revenue
The Park at 14th • Washington, DC
THE PARK AT 14TH
Washington, DC • Upscale Dining • Nightlife • Private Events
NOW HIRING
Member Relations & Guest Experience Manager
$80,000 – $130,000 annually | Based on experience & performance
This isn't hospitality as usual.
At The Park at 14th, we create moments people remember — where elevated dining, vibrant nightlife, and unforgettable private events come together under one roof. Our guests don't just visit — they belong.
We're looking for a polished, people-first leader who knows how to turn presence into influence, and interactions into long-term loyalty. This role goes beyond managing guests — it's about owning relationships, driving retention, and using data to elevate every experience.
If you can make every high-profile guest feel like the most important person in the room — and turn that connection into lasting engagement — this role is for you.
What You'll Own
Guest & Member Experience
- Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events
- Build and nurture authentic, long-term relationships with high-value guests and regulars
- Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency
- Maintain a confident, polished presence that reflects the brand at all times
Client Intelligence & Data Strategy (Core Function)
This is what sets this role apart.
You will transform every guest interaction into meaningful insight:
- Capture and maintain detailed guest profiles — preferences, visit history, spend behavior, and key milestones
- Build and manage a robust CRM database, segmenting guests by value, frequency, and growth potential
- Identify VIPs, high-potential members, and win-back opportunities
- Deliver insights that enable teams to provide personalized, anticipatory service
- Analyze trends to uncover loyalty gaps and revenue opportunities
- Partner with leadership to convert one-time guests into repeat, high-value members
Member Development & Retention
- Oversee member reservations and special requests with white-glove precision
- Re-engage lapsed members and cultivate high-potential relationships
- Collaborate with operations, culinary, and events teams to ensure seamless execution
- Identify and convert prospective members through targeted, personalized outreach
Who You Are
- You command a room with confidence, warmth, and presence
- You understand that relationship-building is both emotional and data-driven
- You have experience in upscale hospitality, luxury service, nightlife, or events
- You're comfortable working with high-profile, celebrity, and VIP clientele with discretion
- You are detail-oriented and CRM-driven — every interaction matters, and you treat it that way
- You thrive under pressure, solve problems quickly, and follow through relentlessly
- You present yourself with professional polish — in appearance, communication, and mindset
What We Offer
- Competitive salary of $80,000–$130,000, with performance-based growth
- Health insurance benefits
- Parking provided
- Direct exposure to ownership and a clear path to senior leadership
- A role at the center of one of DC's most dynamic hospitality venues
- An environment where relationship-building and business impact go hand in hand
Ready to Own the Room?
Submit your resume along with a short introduction highlighting:
- Your experience in hospitality, events, or client-facing roles
- How you've used data and relationships to drive loyalty or revenue
The Park at 14th • Washington, DC
See All 331+ Director of Guest Experience Jobs
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Find JobsDirector of Guest Experience Job Market
Who's Hiring
- Bob's Discount Furniture31
- European Wax Center23
- lululemon22
- Marriott International12
- Under Canvas10
Top Industries Hiring
- Retail
What Employers Look For
The qualifications that appear most often in director of guest experience jobs.
- Five or more years of hospitality or guest services leadership experience
- Proven ability to design and implement guest experience programs across multiple departments
- Strong command of guest satisfaction measurement tools and feedback platforms
- Experience managing front-of-house teams including front desk, concierge, and guest relations staff
- Familiarity with property management systems and service recovery protocols
- Bachelor's degree in hospitality management, business administration, or a related field
Tips for Your Director of Guest Experience Job Search
Quantify guest satisfaction outcomes on your resume
Employers expect metrics on your resume, not just responsibilities. Pull Net Promoter Scores, repeat visit rates, or service recovery numbers from past roles and frame each one around the business impact you drove, not the program you ran.
Tailor your resume to the property type
A luxury resort and a senior living community both hire directors of guest experience, but they weight skills differently. Adjust your resume to emphasize white-glove service standards for hospitality roles and care coordination instincts for healthcare-adjacent ones.
Apply early to roles that fit
Migrate Mate lists director of guest experience openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your venue type
Filter openings by keywords like casino, boutique hotel, resort, or senior community rather than searching the job title alone. Hiring managers favor candidates who clearly understand the specific guest profile and service model of their property.
Prepare a service failure story for interviews
Almost every interview for this role includes a question about handling a guest complaint or operational breakdown. Prepare one detailed story with a clear problem, your decision-making process, and a measurable resolution you can walk through confidently.
Negotiate scope before negotiating anything else
Before discussing compensation, clarify whether the role owns the full guest journey or only one touchpoint like arrival or food and beverage. Directors with cross-functional authority have more leverage, and knowing the scope sharpens every other part of your negotiation.
Director of Guest Experience Jobs: Frequently Asked Questions
Which companies are hiring the most director of guest experiences?
Bob's Discount Furniture, European Wax Center, and lululemon are hiring the most director of guest experiences right now, with openings concentrated in Texas, New York, and Florida, based on current listings on Migrate Mate as of November 2026. Volume tends to spike around property openings, seasonal expansions, and post-renovation relaunches.
How many director of guest experience jobs are remote?
About 9% of director of guest experience openings are fully remote or hybrid as of November 2026, which is lower than most corporate roles because on-site presence is central to the work. The sub-areas most likely to offer remote flexibility are enterprise customer experience strategy, training and standards development, and corporate oversight roles at multi-property brands.
How do you become a director of guest experience?
Start in front-line hospitality or customer-facing service, then move into supervisory roles managing guest relations, front desk, or concierge teams. Build a record of measurable service improvements, take on cross-departmental projects, and progress through manager and senior manager titles before stepping into a director-level role. Hospitality management credentials strengthen your candidacy at larger or branded properties.
Can you get a director of guest experience job with little experience?
Moving directly into a director role with no experience is rare, but candidates from adjacent fields can accelerate the path. Strong backgrounds in hotel operations, retail store management, event coordination, or customer success at scale transfer well. Highlighting program design work, team leadership, and any guest satisfaction metrics you owned closes the experience gap faster than tenure alone.
What does the director of guest experience interview process look like?
Most processes run three to four rounds. An initial screening with HR is followed by a panel interview with operations and department heads, then a presentation round where you walk through a past guest experience initiative or a proposed improvement plan for the property. Final rounds often include a site visit or a conversation with senior leadership focused on culture fit and service philosophy.
Where can I find and apply to director of guest experience jobs?
You can find and apply to director of guest experience jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your background, whether that is resort hospitality, senior living, gaming, or corporate customer experience, and apply directly to each listing that fits your experience level and preferred location.
See All 331+ Director of Guest Experience Jobs
Find roles that match your experience and apply in just a few clicks.
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