Director of Medical Records Jobs
Director of Medical Records jobs are open across hospitals, health systems, long-term care facilities, and physician groups, from records supervisor to senior director, with specializations in health information management, compliance, and EHR implementation. Scan the live roles below and apply to whichever ones fit.
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The Law Enforcement Records Bureau (LERB) gathers, preserves, and disseminates criminal justice data in support of public safety. Through state and federal partnerships, LERB serves as the state's official repository for millions of fingerprint records and criminal history records. The bureau functions at a high operational tempo with large volumes of data, records, and modernization projects. Major programs include Inspection of Public Records Act, Missing Persons, Concealed Carry, Sex Offender Registration, and support to vital law enforcement databases such as NCIC, Triple I, and NIBRS. While administrative in nature, LERB is not a traditional records bureau due to its operational impact and oversight of New Mexico's public safety records, data, and intelligence sharing infrastructure.
Experience the professional satisfaction of knowing your daily work directly safeguards communities by driving real-time, real-world public safety operations that truly matter.
Why does the job exist?
This position exists within the leadership team for the division. It oversees two units: Inspection of Public Records Act (IPRA) unit and Customer Engagement Services Unit (CESU).
The IPRA team receives, processes, and fulfills public record requests. Business operations analysts retrieve, consolidate, and apply mandated redactions to file, video, and audio records in accordance with policies, laws, and procedures. This is accomplished through access to multiple law enforcement data systems and collaboration with other divisions.
The CESU team is public-facing and provides services such as name-based background checks conducted against New Mexico records only, Letters of Good Standing, fingerprinting, and customer support by appointment, walk-in, or mail.
How does it get done?
WORKFLOW and OPERATIONAL MANAGEMENT: Oversee full lifecycle from intake to delivery of customer requests such as IPRA requests, Letters of Good Standing, and fingerprinting appointments. Establishes and enforces proper workflow processes, deadlines, and quality standards. Reviews complex, sensitive, or high-risk requests and provides direction on exemptions, redactions, and required documentation. Ensures timely, accurate, and legally compliant responses across all divisions. Serves as primary liaison between IPRA and all DPS partners.
SUPERVISION, TRAINING, and MENTORING: Manages, directs, and develops two direct reports who serve as IPRA and CESU supervisors. Provides leadership, training, and mentorship to total unit of full-time employees. Assigns work, sets priorities, monitors performance, and conducts evaluations. Provides coaching, mentoring, and professional development to ensure staff competency in statutory requirements, redaction standards, and agency procedures. Trains IPRA staff on processes, case law updates, and quality expectations. Trains Customer Engagement staff on fingerprinting requirements, CJIS compliance, and quality expectations.
LEGAL RISK MITIGATION and QUALITY ASSURANCE: Represents the IPRA unit in meetings, audits, and legal proceedings as needed. Ensures all responses are defensible, consistent, and compliant with IPRA, case law, and Attorney General guidance. Works with the Office of Legal Counsel (OLA) on complex requests, litigation holds, subpoenas, and risk mitigation strategies. Conducts quality reviews of staff work and implements corrective actions when needed. Maintains documentation standards to support litigation defense.
DATA TRACKING, REPORTING, and PROCESS IMPROVEMENT: Tracks unit metrics, deadlines, response times, and litigation trends. Prepares reports for leadership on workload, backlog, compliance, and risk areas. Identifies process gaps and implements improvements to increase efficiency and reduce errors. Maintains templates, standard operating procedures (SOP), training materials, and procedural documentation.
Who are the customers?
General public, law enforcement, courts, corrections, criminal agencies, and non-criminal agencies, state positions of trust.
Ideal Candidate
General public, law enforcement, courts, corrections, criminal agencies, and non-criminal agencies, state positions of trust.
Minimum Qualification
High School diploma or equivalent and six (6) years experience in office administration, customer service, and/or records management techniques and procedures. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required experience.
Employment Requirements
Successful employment is contingent upon passing a national fingerprint-based background check prior to employment. Continued employment requires a felony-free record, in compliance with the CJIS Security Policy. Statewide travel is required. In addition, the selected candidate must possess and maintain a valid driver's license and obtain a Defensive Driving Certificate from the State of New Mexico.
This position is designated as safety-sensitive and is subject to applicable drug and alcohol testing requirements. A pre-employment drug and alcohol test is required as a condition of employment. Employees occupying safety-sensitive positions are also subject to random drug and alcohol testing throughout their employment, in accordance with applicable federal and state laws and Department policy.
Working Conditions
Work is performed in a fast-paced, high-responsibility office environment within a law enforcement setting. This position involves extensive use of computers, video display terminals, and telephones, with extended periods of sitting. Physical requirements include the ability to lift and carry up to 30 pounds, along with frequent walking, standing, sitting, and bending. Occasional statewide travel may be required.
Working hours are Monday to Friday, 8 AM to 5 PM, with a 1-hour lunch. Currently, DPS does not offer telework arrangements.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Katherine Roybal-Nunez (505) 416-2995 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
The Law Enforcement Records Bureau (LERB) gathers, preserves, and disseminates criminal justice data in support of public safety. Through state and federal partnerships, LERB serves as the state's official repository for millions of fingerprint records and criminal history records. The bureau functions at a high operational tempo with large volumes of data, records, and modernization projects. Major programs include Inspection of Public Records Act, Missing Persons, Concealed Carry, Sex Offender Registration, and support to vital law enforcement databases such as NCIC, Triple I, and NIBRS. While administrative in nature, LERB is not a traditional records bureau due to its operational impact and oversight of New Mexico's public safety records, data, and intelligence sharing infrastructure.
Experience the professional satisfaction of knowing your daily work directly safeguards communities by driving real-time, real-world public safety operations that truly matter.
Why does the job exist?
This position exists within the leadership team for the division. It oversees two units: Inspection of Public Records Act (IPRA) unit and Customer Engagement Services Unit (CESU).
The IPRA team receives, processes, and fulfills public record requests. Business operations analysts retrieve, consolidate, and apply mandated redactions to file, video, and audio records in accordance with policies, laws, and procedures. This is accomplished through access to multiple law enforcement data systems and collaboration with other divisions.
The CESU team is public-facing and provides services such as name-based background checks conducted against New Mexico records only, Letters of Good Standing, fingerprinting, and customer support by appointment, walk-in, or mail.
How does it get done?
WORKFLOW and OPERATIONAL MANAGEMENT: Oversee full lifecycle from intake to delivery of customer requests such as IPRA requests, Letters of Good Standing, and fingerprinting appointments. Establishes and enforces proper workflow processes, deadlines, and quality standards. Reviews complex, sensitive, or high-risk requests and provides direction on exemptions, redactions, and required documentation. Ensures timely, accurate, and legally compliant responses across all divisions. Serves as primary liaison between IPRA and all DPS partners.
SUPERVISION, TRAINING, and MENTORING: Manages, directs, and develops two direct reports who serve as IPRA and CESU supervisors. Provides leadership, training, and mentorship to total unit of full-time employees. Assigns work, sets priorities, monitors performance, and conducts evaluations. Provides coaching, mentoring, and professional development to ensure staff competency in statutory requirements, redaction standards, and agency procedures. Trains IPRA staff on processes, case law updates, and quality expectations. Trains Customer Engagement staff on fingerprinting requirements, CJIS compliance, and quality expectations.
LEGAL RISK MITIGATION and QUALITY ASSURANCE: Represents the IPRA unit in meetings, audits, and legal proceedings as needed. Ensures all responses are defensible, consistent, and compliant with IPRA, case law, and Attorney General guidance. Works with the Office of Legal Counsel (OLA) on complex requests, litigation holds, subpoenas, and risk mitigation strategies. Conducts quality reviews of staff work and implements corrective actions when needed. Maintains documentation standards to support litigation defense.
DATA TRACKING, REPORTING, and PROCESS IMPROVEMENT: Tracks unit metrics, deadlines, response times, and litigation trends. Prepares reports for leadership on workload, backlog, compliance, and risk areas. Identifies process gaps and implements improvements to increase efficiency and reduce errors. Maintains templates, standard operating procedures (SOP), training materials, and procedural documentation.
Who are the customers?
General public, law enforcement, courts, corrections, criminal agencies, and non-criminal agencies, state positions of trust.
Ideal Candidate
General public, law enforcement, courts, corrections, criminal agencies, and non-criminal agencies, state positions of trust.
Minimum Qualification
High School diploma or equivalent and six (6) years experience in office administration, customer service, and/or records management techniques and procedures. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required experience.
Employment Requirements
Successful employment is contingent upon passing a national fingerprint-based background check prior to employment. Continued employment requires a felony-free record, in compliance with the CJIS Security Policy. Statewide travel is required. In addition, the selected candidate must possess and maintain a valid driver's license and obtain a Defensive Driving Certificate from the State of New Mexico.
This position is designated as safety-sensitive and is subject to applicable drug and alcohol testing requirements. A pre-employment drug and alcohol test is required as a condition of employment. Employees occupying safety-sensitive positions are also subject to random drug and alcohol testing throughout their employment, in accordance with applicable federal and state laws and Department policy.
Working Conditions
Work is performed in a fast-paced, high-responsibility office environment within a law enforcement setting. This position involves extensive use of computers, video display terminals, and telephones, with extended periods of sitting. Physical requirements include the ability to lift and carry up to 30 pounds, along with frequent walking, standing, sitting, and bending. Occasional statewide travel may be required.
Working hours are Monday to Friday, 8 AM to 5 PM, with a 1-hour lunch. Currently, DPS does not offer telework arrangements.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Katherine Roybal-Nunez (505) 416-2995 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
See All 28 Director of Medical Records Jobs
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Find JobsDirector of Medical Records Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in director of medical records jobs.
- RHIA or RHIT certification from AHIMA required or strongly preferred
- Minimum five years of experience in health information management
- Proficiency with one or more major EHR platforms such as Epic or Cerner
- Deep working knowledge of HIPAA privacy and security regulations
- Experience managing medical coding teams and monitoring coding accuracy rates
- Bachelor's degree in health information management or a related health sciences field
Tips for Your Director of Medical Records Job Search
Lead with RHIA certification front and center
Employers screening director of medical records candidates almost always filter first on RHIA or RHIT credentials. Put your certification acronym, issuing body, and year in your resume header so it clears automated screening before a human ever reads your experience.
Quantify your EHR conversion experience specifically
Generic phrases like 'managed EHR implementation' rarely move the needle. Name the system, the facility size, and the scope of the rollout. Hiring managers want to see whether your past environment matches the complexity of theirs.
Apply early to roles that fit
Migrate Mate lists director of medical records openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your compliance focus
Job listings for this role split hard between HIPAA compliance-heavy environments and coding accuracy-focused ones. Match your cover letter to whichever angle the posting emphasizes rather than sending a one-size-fits-all summary of your background.
Prepare for scenario-based interview questions
Interviewers for director of medical records roles frequently ask how you'd respond to a release-of-information breach or a failed OIG audit. Practice walking through your decision process step by step, naming the stakeholders you'd notify and the documentation you'd create.
Negotiate around compliance liability scope
Before accepting an offer, clarify whether you'll carry direct liability for coding accuracy, audit outcomes, or breach notifications. Those responsibilities affect your risk exposure significantly and are often negotiable in terms of support staffing or indemnification language in your offer letter.
Director of Medical Records Jobs: Frequently Asked Questions
Which companies are hiring the most director of medical recordss?
MRO Corporation, US Department of Veterans Affairs, and NYC Health + Hospitals are hiring the most director of medical recordss right now, with openings concentrated in Illinois, Virginia, and New York, based on current listings on Migrate Mate as of November 2026. Health systems and large regional hospital groups tend to post the most consistent volume throughout the year.
How many director of medical records jobs are remote?
About 20% of director of medical records openings are fully remote or hybrid as of November 2026, with fully on-site roles still common at smaller community hospitals and long-term care facilities. Remote opportunities are most concentrated in release-of-information oversight, compliance auditing, and EHR consulting work, where day-to-day duties don't require a physical presence on the floor.
How do you become a director of medical records?
Start by earning a bachelor's degree in health information management or a closely related field, then sit for the RHIA exam through AHIMA. Build hands-on experience as a coder, health information technician, or records supervisor before moving into management. Most directors reach the role after several years leading a department-level team and demonstrating fluency with EHR systems and regulatory compliance.
Can I get hired as a director of medical records with limited experience?
Moving directly into a director role with little experience is uncommon, but facilities short on credentialed candidates sometimes promote strong records supervisors or lead coders who hold an RHIA or RHIT. Focusing on a smaller facility, a critical-access hospital, or a long-term care organization gives you a more realistic path in earlier than a large academic health system would.
What does the director of medical records interview process look like?
Most employers run two to three rounds, starting with a phone or video screen focused on credentials and compliance experience. A second interview typically involves the chief nursing officer, CFO, or compliance officer alongside HR, and often includes scenario questions about audit responses or breach protocols. Some organizations add a brief skills assessment testing familiarity with their specific EHR platform before extending an offer.
Where can I find and apply to director of medical records jobs?
You can find and apply to director of medical records jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your credentials and experience level, and apply directly to each listing that fits.
See All 28 Director of Medical Records Jobs
Find roles that match your experience and apply in just a few clicks.
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