Director of Product Operations Jobs
Director of Product Operations jobs are open across technology, healthcare, fintech, and consumer goods companies, from senior manager to VP level, with specializations in process optimization, product lifecycle management, and cross-functional program delivery. Find a role that fits below and apply directly.
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Showing 5 of 32+ Director of Product Operations jobs
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access, and a global footprint. Our broad customer base—from research and clinical laboratories to commercial manufacturing—enables you to make a meaningful impact every day. Join our team and help build the capabilities that enable exceptional customer service across one of the world's largest scientific organizations.
Location: On-site in Tewksbury, MA is highly preferred; potential flexibility for remote candidates aligned to Eastern Time Zone. Relocation assistance is NOT provided.
- Must be legally authorized to work in the United States without sponsorship.
- Must be able to pass a comprehensive background check, which includes a drug screening.
Position Summary
The Director of Product Management & Global Operations is responsible for defining and advancing the global capabilities that enable consistent, scalable, and industry-leading service delivery across Thermo Fisher Scientific's global service organization.
Reporting into this role are the leaders responsible for Service Product Management, Service Platforms, and our Global Technical Support leaders representing a global organization of approximately 100 colleagues.
This leader establishes the strategy, governance, and operational frameworks that enable service excellence through standardized processes, knowledge management, digital service platforms, technical support, escalation management, and service lifecycle governance. Working across Product Management, Engineering, Digital, Commercial, Quality, and Regional Service organizations, the Global Service Capability Leader ensures service teams worldwide have the tools, processes, knowledge, and capabilities needed to deliver exceptional customer outcomes.
Key Responsibilities
Global Service Capability Strategy
- Define and execute the global strategy for service capabilities aligned with business growth objectives.
- Develop enterprise standards that improve service consistency, efficiency, and customer experience across all regions.
- Build scalable operational frameworks supporting future growth and digital transformation.
- Establish governance for global service capabilities and operational excellence initiatives.
Service Lifecycle Management
- Lead the global governance of service lifecycle management from New Product Introduction (NPI) through End-of-Life (EOL).
- Ensure global service readiness for new products, software, and technologies.
- Partner with Product Management and Engineering to establish supportability requirements early in product development.
- Standardize lifecycle planning, service documentation, training, spare parts readiness, and support models.
Knowledge Management & Service Enablement
- Own the global knowledge management strategy supporting service engineers and technical support organizations.
- Develop standardized technical content, troubleshooting guides, repair procedures, and digital knowledge assets.
- Drive adoption of Knowledge-Centered Service (KCS) principles to improve service effectiveness.
- Ensure service knowledge remains accurate, accessible, and continuously improved.
Technical Support & Escalation Management
- Lead the global technical support organization responsible for advanced troubleshooting and issue resolution.
- Establish enterprise escalation governance for complex customer and product issues.
- Drive root cause analysis in partnership with Engineering, Quality, Manufacturing, and Product teams.
- Ensure lessons learned from escalations translate into improved products, documentation, and service processes.
Service Platforms & Digital Enablement
- Lead strategy and adoption for global service platforms and digital service technologies.
- Partner with Digital and IT organizations to define the future roadmap for service enablement platforms.
- Drive adoption of field service technologies, analytics, workflow automation, and AI-enabled service capabilities.
- Ensure platforms support efficient, standardized service execution globally.
Leadership & Organizational Development
- Build leadership capability across Service Product Management, Technical Support, Service Platforms, and Service Operations.
- Foster a collaborative, customer-focused culture emphasizing accountability, innovation, and continuous improvement.
- Champion organizational development, succession planning, and talent growth across the global service capability organization.
Education
- Bachelor's degree in Business, Engineering, Life Sciences, or related field required.
- MBA or Master's degree preferred.
Experience
- 15+ years of progressive leadership experience in global service organizations, technical support, customer success, or operational excellence.
- Experience leading enterprise service capabilities within complex global matrix organizations.
- Demonstrated success building global operating models and scalable service capabilities.
- Strong understanding of service lifecycle management, technical support, knowledge management, and digital service technologies.
- Experience leading organizational transformation and enterprise change initiatives.
- Financial and operational management experience, including forecasting, investment prioritization, and productivity improvement.
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company 401k, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $165,000.00–$200,000.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access, and a global footprint. Our broad customer base—from research and clinical laboratories to commercial manufacturing—enables you to make a meaningful impact every day. Join our team and help build the capabilities that enable exceptional customer service across one of the world's largest scientific organizations.
Location: On-site in Tewksbury, MA is highly preferred; potential flexibility for remote candidates aligned to Eastern Time Zone. Relocation assistance is NOT provided.
- Must be legally authorized to work in the United States without sponsorship.
- Must be able to pass a comprehensive background check, which includes a drug screening.
Position Summary
The Director of Product Management & Global Operations is responsible for defining and advancing the global capabilities that enable consistent, scalable, and industry-leading service delivery across Thermo Fisher Scientific's global service organization.
Reporting into this role are the leaders responsible for Service Product Management, Service Platforms, and our Global Technical Support leaders representing a global organization of approximately 100 colleagues.
This leader establishes the strategy, governance, and operational frameworks that enable service excellence through standardized processes, knowledge management, digital service platforms, technical support, escalation management, and service lifecycle governance. Working across Product Management, Engineering, Digital, Commercial, Quality, and Regional Service organizations, the Global Service Capability Leader ensures service teams worldwide have the tools, processes, knowledge, and capabilities needed to deliver exceptional customer outcomes.
Key Responsibilities
Global Service Capability Strategy
- Define and execute the global strategy for service capabilities aligned with business growth objectives.
- Develop enterprise standards that improve service consistency, efficiency, and customer experience across all regions.
- Build scalable operational frameworks supporting future growth and digital transformation.
- Establish governance for global service capabilities and operational excellence initiatives.
Service Lifecycle Management
- Lead the global governance of service lifecycle management from New Product Introduction (NPI) through End-of-Life (EOL).
- Ensure global service readiness for new products, software, and technologies.
- Partner with Product Management and Engineering to establish supportability requirements early in product development.
- Standardize lifecycle planning, service documentation, training, spare parts readiness, and support models.
Knowledge Management & Service Enablement
- Own the global knowledge management strategy supporting service engineers and technical support organizations.
- Develop standardized technical content, troubleshooting guides, repair procedures, and digital knowledge assets.
- Drive adoption of Knowledge-Centered Service (KCS) principles to improve service effectiveness.
- Ensure service knowledge remains accurate, accessible, and continuously improved.
Technical Support & Escalation Management
- Lead the global technical support organization responsible for advanced troubleshooting and issue resolution.
- Establish enterprise escalation governance for complex customer and product issues.
- Drive root cause analysis in partnership with Engineering, Quality, Manufacturing, and Product teams.
- Ensure lessons learned from escalations translate into improved products, documentation, and service processes.
Service Platforms & Digital Enablement
- Lead strategy and adoption for global service platforms and digital service technologies.
- Partner with Digital and IT organizations to define the future roadmap for service enablement platforms.
- Drive adoption of field service technologies, analytics, workflow automation, and AI-enabled service capabilities.
- Ensure platforms support efficient, standardized service execution globally.
Leadership & Organizational Development
- Build leadership capability across Service Product Management, Technical Support, Service Platforms, and Service Operations.
- Foster a collaborative, customer-focused culture emphasizing accountability, innovation, and continuous improvement.
- Champion organizational development, succession planning, and talent growth across the global service capability organization.
Education
- Bachelor's degree in Business, Engineering, Life Sciences, or related field required.
- MBA or Master's degree preferred.
Experience
- 15+ years of progressive leadership experience in global service organizations, technical support, customer success, or operational excellence.
- Experience leading enterprise service capabilities within complex global matrix organizations.
- Demonstrated success building global operating models and scalable service capabilities.
- Strong understanding of service lifecycle management, technical support, knowledge management, and digital service technologies.
- Experience leading organizational transformation and enterprise change initiatives.
- Financial and operational management experience, including forecasting, investment prioritization, and productivity improvement.
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company 401k, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Compensation and Benefits
The salary range estimated for this position based in Massachusetts is $165,000.00–$200,000.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Director of Product Operations Jobs by Experience Level
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Find JobsDirector of Product Operations Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in director of product operations jobs.
- 7 or more years of experience in product operations, program management, or a related field
- Demonstrated ability to build and scale operational processes across large product organizations
- Proficiency with product management and project tracking tools such as ATS and roadmap software
- Experience defining and reporting on OKRs, product metrics, and operational KPIs
- Strong cross-functional collaboration skills working with engineering, design, and go-to-market teams
- Bachelor's degree in business, computer science, or a related field, with an MBA preferred at senior levels
Tips for Your Director of Product Operations Job Search
Quantify operational impact on your resume
Director of product operations roles attract candidates who can show measurable outcomes. Replace vague language with specific improvements you drove: cycle time reductions, go-to-market velocity gains, or the number of product teams you supported across a portfolio.
Distinguish yourself from product managers
Hiring teams often blur the line between product operations and product management. Your resume and cover letter should make the distinction sharp: emphasize system-building, tooling, process design, and enabling PMs rather than owning a roadmap yourself.
Target companies by product team size
Director of product operations roles appear most often at companies with 20 or more product managers who need operational coordination. Filter openings toward mid-to-large product organizations where the function is established, not being created from scratch without infrastructure.
Apply early to roles that fit
Migrate Mate lists director of product operations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a systems-thinking case for interviews
Interviewers at this level test how you diagnose broken processes, not just how you manage projects. Prepare two or three examples where you identified a systemic gap across product and engineering, designed a solution, and drove adoption with skeptical stakeholders.
Negotiate scope before negotiating anything else
Before accepting an offer, clarify which teams you will serve, whether you have headcount authority, and how success is measured in the first year. Directors who inherit unclear charters often find their influence constrained before they start.
Director of Product Operations Jobs: Frequently Asked Questions
Which companies are hiring the most director of product operationss?
The companies hiring the most director of product operationss right now include Amazon, Apple, and Uber, with the largest share of openings in California, Texas, and Washington, based on current listings on Migrate Mate as of November 2026. Demand is especially concentrated at technology platforms and healthcare software companies scaling their product organizations.
How many director of product operations jobs are remote?
About 80% of director of product operations openings are fully remote or hybrid as of November 2026, reflecting the coordination-heavy nature of the role that some companies prefer to run in person. Sub-areas like tooling strategy, analytics, and documentation tend to attract the most remote-friendly postings, while roles tied closely to in-person product team rituals lean toward hybrid or on-site arrangements.
How do you become a director of product operations?
Most directors of product operations build toward the role by first working as a program manager, product manager, or product operations manager, then taking on increasingly cross-functional responsibilities. The clearest path is to own a high-visibility operational initiative, such as redesigning a product development process or launching a company-wide OKR system, that demonstrates both strategic thinking and execution. Developing fluency in data analysis, roadmap tools, and stakeholder communication accelerates the transition into director-level roles.
Can you get a director of product operations job without direct experience in the title?
Yes, candidates who have served as senior product managers, chiefs of staff, or senior program managers often move into director of product operations roles when they can demonstrate that they have built operational systems at scale. Hiring teams focus on evidence of process design, tooling adoption, and cross-functional influence rather than the exact job title on your resume. Framing your experience around the operational layer of product work, not the roadmap layer, is what moves your application forward.
What does the director of product operations interview process look like?
The interview process typically begins with a recruiter screen focused on your background and scope of previous roles, followed by a hiring manager conversation about how you have built or improved product processes. Most companies then run a panel round with product leadership, engineering, and design stakeholders, often including a case study or presentation where you diagnose an operational problem and propose a solution. Final rounds frequently involve a conversation with a VP or CPO about strategic priorities and how you would measure your own success.
Where can I find and apply to director of product operations jobs?
You can find and apply to director of product operations jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your experience and apply directly to each listing without being redirected through additional sign-up steps or gatekeeping.
See All 32 Director of Product Operations Jobs
Find roles that match your experience and apply in just a few clicks.
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