Dispatch Manager Jobs
Dispatch Manager jobs are open across transportation, logistics, utilities, and emergency services, from team lead and supervisor roles to senior and operations manager positions, with specializations in fleet coordination, freight dispatch, and service technician scheduling. Find a role that fits below and apply directly.
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SOC Dispatch Manager-Global Tech Client
Overview
Company Overview:
Job Description
Allied Universal® is hiring a Security Operations Center (SOC) Dispatch Manager to lead a 24/7 security dispatch operation supporting a fast-paced, technology-driven environment in San Francisco.
RESPONSIBILITIES
- Lead daily 24/7 SOC dispatch operations, including staffing, shift readiness, emergency communications, and service delivery.
- Coach, train, evaluate, and develop dispatch personnel while establishing clear standards for performance, decision-making, communication, and accountability.
- Oversee the intake, triage, dispatch, documentation, escalation, and tracking of routine and critical security incidents.
- Develop and continuously improve SOPs, dispatch protocols, escalation procedures, emergency notification processes, and response playbooks.
- Serve as an escalation point during critical incidents, coordinating communications with field security, client stakeholders, law enforcement, fire/EMS, and other responders.
- Oversee effective use of CCTV, access control, alarm monitoring, radio/telephone, incident-management, mass-notification, and dispatch technologies.
- Monitor response times, incident documentation, call quality, and other KPIs; conduct quality reviews and implement training and corrective actions.
- Support emergency drills, tabletop exercises, after-action reviews, and continuous improvement initiatives.
QUALIFICATIONS: MUST HAVE
- High school diploma or equivalent.
- Minimum three (3) years of experience in security operations, SOC/GSOC operations, emergency dispatch, public safety communications, law enforcement communications, military operations, or a comparable command-center environment.
- Minimum three (3) years of supervisory or leadership experience in a fast-paced operational environment.
- Experience receiving, prioritizing, dispatching, documenting, and escalating security or emergency incidents.
- Experience coaching, training, and evaluating employees and driving accountability and performance.
- Experience developing or improving SOPs, dispatch protocols, emergency communications, escalation procedures, or operational standards.
- Strong knowledge of physical security operations and technologies, including CCTV/video surveillance, access control, alarm monitoring, radio communications, and incident-management systems.
- Demonstrated ability to remain calm, maintain situational awareness, prioritize competing demands, and make sound decisions during critical incidents.
- Strong written and verbal communication skills with the ability to provide clear, concise, and accurate information during rapidly evolving events.
- Ability to support a 24/7 operation, including after-hours escalation as needed.
- Must meet applicable state and local licensing requirements.
PREFERRED QUALIFICATIONS
- Associate or bachelor's degree in Criminal Justice, Emergency Management, Security Management, Communications, Business Administration, or a related field.
- Experience leading a SOC, GSOC, Emergency Communications Center, EOC, PSAP/911 center, or comparable 24/7 operation.
- Experience supporting a technology, AI, research, biotechnology, financial services, or other high-growth/high-consequence environment.
- Experience with Genetec, SureView, Ontic, Everbridge, ServiceNow, or comparable security, monitoring, communications, and incident-management technologies.
- Experience establishing KPIs, service levels, quality-assurance standards, or dispatch performance metrics.
- Prior corporate security, public safety dispatch, law enforcement, military, or emergency communications experience.
- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
Requisition ID
2026-1746400
SOC Dispatch Manager-Global Tech Client
Overview
Company Overview:
Job Description
Allied Universal® is hiring a Security Operations Center (SOC) Dispatch Manager to lead a 24/7 security dispatch operation supporting a fast-paced, technology-driven environment in San Francisco.
RESPONSIBILITIES
- Lead daily 24/7 SOC dispatch operations, including staffing, shift readiness, emergency communications, and service delivery.
- Coach, train, evaluate, and develop dispatch personnel while establishing clear standards for performance, decision-making, communication, and accountability.
- Oversee the intake, triage, dispatch, documentation, escalation, and tracking of routine and critical security incidents.
- Develop and continuously improve SOPs, dispatch protocols, escalation procedures, emergency notification processes, and response playbooks.
- Serve as an escalation point during critical incidents, coordinating communications with field security, client stakeholders, law enforcement, fire/EMS, and other responders.
- Oversee effective use of CCTV, access control, alarm monitoring, radio/telephone, incident-management, mass-notification, and dispatch technologies.
- Monitor response times, incident documentation, call quality, and other KPIs; conduct quality reviews and implement training and corrective actions.
- Support emergency drills, tabletop exercises, after-action reviews, and continuous improvement initiatives.
QUALIFICATIONS: MUST HAVE
- High school diploma or equivalent.
- Minimum three (3) years of experience in security operations, SOC/GSOC operations, emergency dispatch, public safety communications, law enforcement communications, military operations, or a comparable command-center environment.
- Minimum three (3) years of supervisory or leadership experience in a fast-paced operational environment.
- Experience receiving, prioritizing, dispatching, documenting, and escalating security or emergency incidents.
- Experience coaching, training, and evaluating employees and driving accountability and performance.
- Experience developing or improving SOPs, dispatch protocols, emergency communications, escalation procedures, or operational standards.
- Strong knowledge of physical security operations and technologies, including CCTV/video surveillance, access control, alarm monitoring, radio communications, and incident-management systems.
- Demonstrated ability to remain calm, maintain situational awareness, prioritize competing demands, and make sound decisions during critical incidents.
- Strong written and verbal communication skills with the ability to provide clear, concise, and accurate information during rapidly evolving events.
- Ability to support a 24/7 operation, including after-hours escalation as needed.
- Must meet applicable state and local licensing requirements.
PREFERRED QUALIFICATIONS
- Associate or bachelor's degree in Criminal Justice, Emergency Management, Security Management, Communications, Business Administration, or a related field.
- Experience leading a SOC, GSOC, Emergency Communications Center, EOC, PSAP/911 center, or comparable 24/7 operation.
- Experience supporting a technology, AI, research, biotechnology, financial services, or other high-growth/high-consequence environment.
- Experience with Genetec, SureView, Ontic, Everbridge, ServiceNow, or comparable security, monitoring, communications, and incident-management technologies.
- Experience establishing KPIs, service levels, quality-assurance standards, or dispatch performance metrics.
- Prior corporate security, public safety dispatch, law enforcement, military, or emergency communications experience.
- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
Requisition ID
2026-1746400
See All 26 Dispatch Manager Jobs
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Find Dispatch Manager JobsDispatch Manager Job Market
Who's Hiring
Top Industries Hiring
- Transportation & Logistics
What Employers Look For
The qualifications that appear most often in dispatch manager jobs.
- 2 or more years of dispatch, logistics coordination, or fleet supervisory experience
- Proficiency with dispatch software, transportation management systems, or CAD platforms
- Experience scheduling and routing drivers, field technicians, or service crews
- Strong communication skills for coordinating between drivers, customers, and operations teams
- Ability to manage multiple priorities in a fast-paced, time-sensitive environment
- High school diploma or equivalent required, associate or bachelor's degree often preferred
Tips for Your Dispatch Manager Job Search
Tailor your resume for dispatch systems
Hiring managers scan for the specific dispatch or fleet management software you've used. Name the platforms by their generic category on your resume, and call out whether you managed inbound, outbound, or both, since job postings often specify one.
Highlight on-call and surge experience
Dispatch roles frequently require 24/7 coverage, so if you've managed overnight shifts, holiday staffing, or volume spikes, say so explicitly. Vague claims about 'high-volume environments' don't land as well as a concrete description of what you actually coordinated.
Apply early to roles that fit
Migrate Mate lists dispatch manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show cross-functional coordination in your resume
Dispatch managers constantly bridge drivers, field techs, customers, and warehouse teams. If your resume only describes scheduling, it undersells the role. Add a line or two about who you coordinated with and what broke down when that coordination failed.
Prepare for scenario-based interview questions
Interviewers for dispatch manager roles often run you through a live crisis scenario: a driver no-show during peak hours, a route collapse, a customer escalation. Practice narrating your decision process out loud before your interview, not just what you'd do but why and in what order.
Negotiate schedule expectations before accepting
Dispatch manager compensation often looks strong on paper, but on-call rotation, mandatory overtime, and weekend coverage can change the real value of an offer. Ask directly how coverage is structured across the week before you accept, so there are no surprises in week one.
Dispatch Manager Jobs: Frequently Asked Questions
Which companies are hiring the most dispatch managers?
The most active employers for dispatch managers right now are Performance Jobsite Solutions, Newrest, and FMSearch, and the most openings are in Texas, Georgia, and California, based on current listings on Migrate Mate as of November 2026. Demand is strongest in transportation, utilities, and home services, where operations run around the clock.
How many dispatch manager jobs are remote?
About 27% of dispatch manager openings are fully remote or hybrid as of November 2026, though fully on-site roles remain the majority in this field. The most remote-friendly sub-areas tend to be freight brokerage dispatch and software-driven fleet coordination, where physical presence at a yard or service depot is less critical.
How do you become a dispatch manager?
Start by gaining hands-on experience as a dispatcher, logistics coordinator, or field operations team member so you understand routing, scheduling, and driver communication from the ground up. Build familiarity with dispatch and fleet management software used in your target industry. Take on lead or supervisor responsibilities whenever possible, even informally, and document the outcomes. Many employers also look for industry-specific knowledge, so certifications in transportation or supply chain operations can help you stand out.
Can you get a dispatch manager job without much experience?
Yes, some employers hire candidates into junior dispatch manager or lead dispatcher roles with limited direct management experience, particularly in smaller fleets or regional service companies. Your best path is to highlight any supervisory or coordination work you've done, even outside traditional dispatch settings, such as managing schedules, handling escalations, or training new staff. Demonstrating comfort with routing software and a clear understanding of the operational pressures in dispatch goes a long way.
What does the dispatch manager interview process look like?
Most dispatch manager interviews run two to three rounds. The first is typically a phone or video screen with HR or a recruiter covering your background and availability. A second round with the operations or logistics manager usually includes scenario questions about how you'd handle a driver shortage, a route failure, or a customer complaint under time pressure. Some employers add a practical component, such as reviewing a sample schedule or walking through a dispatch system they use.
Where can I find and apply to dispatch manager jobs?
You can find and apply to dispatch manager jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and location, then apply directly to each one that fits.
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