Dynamics 365 Ce Jobs
Dynamics 365 Ce jobs are open across enterprise software, professional services, manufacturing, and financial services, from junior consultant to principal architect and solution lead, with specializations in customization, integration, and customer engagement configuration. Find a role that fits below and apply directly.
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See related jobsIf you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
Position Overview
IDEX Corporation is seeking a Senior Microsoft Dynamics 365 Customer Engagement (CE) Functional Consultant to support the continued rollout, stabilization, and optimization of our enterprise CRM platform across multiple business units. This role requires approximately 10–20% travel for onsite workshops, stakeholder meetings, and key project milestones as needed.
This role is a critical contributor to IDEX’s Commercial Excellence and digital transformation initiatives, partnering closely with Sales, Customer Service, Marketing, Operations, and Corporate IT to deliver scalable, high-quality CRM solutions.
The ideal candidate brings deep hands-on experience with Dynamics 365 Customer Service (including Omnichannel) and Sales lead and opportunity management, along with strong technical aptitude to collaborate effectively with architects, developers, and implementation partners. This individual will play a key role across post-go-live optimization, new feature delivery, integrations, and user adoption.
Key Responsibilities
Functional Design & Delivery
Lead requirements discovery workshops with business stakeholders to gather, analyze, and document:
Business processes
Functional requirements
User stories and acceptance criteria
Translate business needs into fit-for-purpose Dynamics 365 CE configurations, prioritizing out-of-the-box capabilities
Develop and maintain solution design documentation, process maps, and functional specifications aligned with Microsoft FastTrack Success by Design principles
Configure and optimize:
Entities, forms, views, dashboards
Business rules, workflows, and Power Automate flows
Support data modeling, migration mapping, and integration specifications with marketing platforms, ERP systems, Power BI, and other enterprise solutions
Collaborate closely with developers, architects, and testers throughout SIT, UAT, and release validation
Customer Service & Omnichannel Enablement
Serve as a functional SME for Dynamics 365 Customer Service and Omnichannel, including:
Case management, queues, routing rules, and SLAs
Email-to-Case and Activity Monitor
Operating hours, after-hours behavior, and exception handling
Support post-go-live stabilization and continuous improvement of service processes
Partner with support leadership to improve agent experience, monitoring, and reporting
Sales & Lead Management
Configure and enhance lead intake, qualification, deduplication, and conversion processes
Support Sales workflows including:
Opportunity management
Activity tracking and reminders
Pipeline visibility and reporting
Align Sales and Customer Service processes to support a connected end-to-end customer lifecycle
Business Engagement & Platform Governance
Serve as a trusted advisor to business unit stakeholders across Sales, Service, Marketing, and Operations
Participate in phased rollouts, MVP releases, and post-go-live optimization initiatives
Provide user training, adoption materials, and best-practice guidance to regional champions
Drive adherence to IDEX CRM governance standards, including:
Naming conventions
ALM and environment strategy
Data governance and security policies
Agile Delivery & DevOps
Contribute to Azure DevOps backlogs by:
Writing high-quality user stories and acceptance criteria
Supporting backlog grooming, sprint planning, and reviews
Act as a bridge between Corporate IT, business stakeholders, and implementation partners
Support controlled releases and regression testing across environments
Continuous Improvement & Innovation
Work with Product Owners and Architects to shape roadmap features and enhancement requests
Support Power Platform maturity, including Copilot and AI Builder enablement where applicable
Ensure solutions align with IDEX Information Security, Compliance, and Change Management standards
Required Qualifications
Bachelor’s degree in Business Administration, Information Systems, or related field
6+ years of hands-on experience as a Dynamics 365 CE Functional Consultant
Strong functional experience with:
Dynamics 365 Customer Service
Omnichannel for Customer Service
Dynamics 365 Sales (Lead and Opportunity Management)
Solid understanding of the Microsoft Power Platform (Power Apps, Power Automate, Power BI)
Proven ability to elicit requirements, perform fit/gap analysis, and produce high-quality functional documentation
Experience working in Agile/Scrum or Hybrid delivery models
Excellent communication skills and experience working across enterprise, multi-BU teams
Preferred Qualifications
Microsoft certifications (preferred):
Dynamics 365 Functional Consultant (Sales or Customer Service)
Power Platform Solution Architect Expert
Customer Insights – Data or Journeys
Experience supporting multi-business-unit and multi-region CRM platforms
Familiarity integrating Dynamics 365 with ERP or external platforms (e.g., JD Edwards, SAP, )
Experience with post-go-live stabilization and continuous improvement programs
Knowledge of manufacturing, distribution, or aftermarket service business models
Key Competencies
Business Process Mapping & Optimization
Solution Design & Configuration
Omnichannel & Case Management Expertise
Data Quality & Governance
Agile Delivery & Backlog Management
Change Management & User Enablement
Cross-Functional Collaboration
Department: Corporate IT – Customer Experience Applications
Location: Fully Remote (North America) with light travel requirements (approximately 10–20%)
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The compensation range for this position is $112,700.00 - $169,100.00, depending on experience. This position may be eligible for performance based bonus plan.Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.
Artificial intelligence is not used to screen, assess or select applicants.If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
Position Overview
IDEX Corporation is seeking a Senior Microsoft Dynamics 365 Customer Engagement (CE) Functional Consultant to support the continued rollout, stabilization, and optimization of our enterprise CRM platform across multiple business units. This role requires approximately 10–20% travel for onsite workshops, stakeholder meetings, and key project milestones as needed.
This role is a critical contributor to IDEX’s Commercial Excellence and digital transformation initiatives, partnering closely with Sales, Customer Service, Marketing, Operations, and Corporate IT to deliver scalable, high-quality CRM solutions.
The ideal candidate brings deep hands-on experience with Dynamics 365 Customer Service (including Omnichannel) and Sales lead and opportunity management, along with strong technical aptitude to collaborate effectively with architects, developers, and implementation partners. This individual will play a key role across post-go-live optimization, new feature delivery, integrations, and user adoption.
Key Responsibilities
Functional Design & Delivery
Lead requirements discovery workshops with business stakeholders to gather, analyze, and document:
Business processes
Functional requirements
User stories and acceptance criteria
Translate business needs into fit-for-purpose Dynamics 365 CE configurations, prioritizing out-of-the-box capabilities
Develop and maintain solution design documentation, process maps, and functional specifications aligned with Microsoft FastTrack Success by Design principles
Configure and optimize:
Entities, forms, views, dashboards
Business rules, workflows, and Power Automate flows
Support data modeling, migration mapping, and integration specifications with marketing platforms, ERP systems, Power BI, and other enterprise solutions
Collaborate closely with developers, architects, and testers throughout SIT, UAT, and release validation
Customer Service & Omnichannel Enablement
Serve as a functional SME for Dynamics 365 Customer Service and Omnichannel, including:
Case management, queues, routing rules, and SLAs
Email-to-Case and Activity Monitor
Operating hours, after-hours behavior, and exception handling
Support post-go-live stabilization and continuous improvement of service processes
Partner with support leadership to improve agent experience, monitoring, and reporting
Sales & Lead Management
Configure and enhance lead intake, qualification, deduplication, and conversion processes
Support Sales workflows including:
Opportunity management
Activity tracking and reminders
Pipeline visibility and reporting
Align Sales and Customer Service processes to support a connected end-to-end customer lifecycle
Business Engagement & Platform Governance
Serve as a trusted advisor to business unit stakeholders across Sales, Service, Marketing, and Operations
Participate in phased rollouts, MVP releases, and post-go-live optimization initiatives
Provide user training, adoption materials, and best-practice guidance to regional champions
Drive adherence to IDEX CRM governance standards, including:
Naming conventions
ALM and environment strategy
Data governance and security policies
Agile Delivery & DevOps
Contribute to Azure DevOps backlogs by:
Writing high-quality user stories and acceptance criteria
Supporting backlog grooming, sprint planning, and reviews
Act as a bridge between Corporate IT, business stakeholders, and implementation partners
Support controlled releases and regression testing across environments
Continuous Improvement & Innovation
Work with Product Owners and Architects to shape roadmap features and enhancement requests
Support Power Platform maturity, including Copilot and AI Builder enablement where applicable
Ensure solutions align with IDEX Information Security, Compliance, and Change Management standards
Required Qualifications
Bachelor’s degree in Business Administration, Information Systems, or related field
6+ years of hands-on experience as a Dynamics 365 CE Functional Consultant
Strong functional experience with:
Dynamics 365 Customer Service
Omnichannel for Customer Service
Dynamics 365 Sales (Lead and Opportunity Management)
Solid understanding of the Microsoft Power Platform (Power Apps, Power Automate, Power BI)
Proven ability to elicit requirements, perform fit/gap analysis, and produce high-quality functional documentation
Experience working in Agile/Scrum or Hybrid delivery models
Excellent communication skills and experience working across enterprise, multi-BU teams
Preferred Qualifications
Microsoft certifications (preferred):
Dynamics 365 Functional Consultant (Sales or Customer Service)
Power Platform Solution Architect Expert
Customer Insights – Data or Journeys
Experience supporting multi-business-unit and multi-region CRM platforms
Familiarity integrating Dynamics 365 with ERP or external platforms (e.g., JD Edwards, SAP, )
Experience with post-go-live stabilization and continuous improvement programs
Knowledge of manufacturing, distribution, or aftermarket service business models
Key Competencies
Business Process Mapping & Optimization
Solution Design & Configuration
Omnichannel & Case Management Expertise
Data Quality & Governance
Agile Delivery & Backlog Management
Change Management & User Enablement
Cross-Functional Collaboration
Department: Corporate IT – Customer Experience Applications
Location: Fully Remote (North America) with light travel requirements (approximately 10–20%)
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The compensation range for this position is $112,700.00 - $169,100.00, depending on experience. This position may be eligible for performance based bonus plan.Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.
Artificial intelligence is not used to screen, assess or select applicants.See All 5 Dynamics 365 Ce Jobs
Find roles that match your experience and apply in just a few clicks.
Find Dynamics 365 Ce JobsDynamics 365 Ce Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in dynamics 365 ce jobs.
- Hands-on experience implementing or configuring Dynamics 365 Customer Engagement modules
- Microsoft Dynamics 365 certification such as MB-210, MB-910, or equivalent
- Proficiency with Power Platform including Power Automate and Power Apps
- Experience integrating Dynamics 365 CE with third-party systems via APIs or middleware
- Strong understanding of CRM business processes including sales, service, and marketing workflows
- Bachelor's degree in computer science, information systems, or a related field
Tips for Your Dynamics 365 Ce Job Search
Tailor your resume to certifications
Hiring managers scan for specific Microsoft certifications like MB-910 or MB-210. List your credentials near the top of your resume, not buried in a footer, so they clear automated screening before a human ever reads your application.
Apply early to roles that fit
Migrate Mate lists dynamics 365 ce openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight your customization and integration work
Generic CRM experience won't stand out. Describe specific Power Platform flows, custom plugins, or third-party integrations you built. Recruiters in this space know the difference between configuration and actual development work, so be precise.
Filter by industry vertical in your search
Dynamics 365 CE roles in manufacturing differ significantly from those in financial services. Narrow your search by vertical so the requirements match your domain knowledge, and your cover note can speak directly to industry-specific modules you've worked in.
Prepare a demo or case study for interviews
Many hiring panels ask candidates to walk through a solution they built or configured. Have a sanitized demo environment or slide deck ready showing your approach to a real-world business problem, such as a custom sales process or service case routing.
Negotiate based on deployment scope
Before discussing compensation, clarify whether the role is greenfield implementation, ongoing support, or upgrade-driven. Your leverage is higher for complex multi-module rollouts than for single-entity maintenance contracts, so understand the project scope first.
Dynamics 365 Ce Jobs: Frequently Asked Questions
Which companies are hiring the most dynamics 365 ces?
BNY, Quisitive, and HyerTek are hiring the most dynamics 365 ces right now, with openings concentrated in Texas, Florida, and Maryland, based on current listings on Migrate Mate as of August 2026. Demand is especially strong at Microsoft consulting partners and large enterprise organizations running multi-module Dynamics 365 environments.
How many dynamics 365 ce jobs are remote?
About 50% of dynamics 365 ce openings are fully remote or hybrid as of August 2026, reflecting how much of this work can be done without being on-site. Implementation and customization roles tend to be the most remote-friendly, while roles requiring stakeholder training or go-live support often expect at least some in-person presence.
How do you become a dynamics 365 ce?
Start by building foundational CRM knowledge and then work through Microsoft's official Dynamics 365 learning paths on Microsoft Learn. Earn a role-based certification like MB-210 to validate your skills. Gain hands-on experience through a sandbox environment, freelance project, or entry-level support role at a Microsoft partner. Build a portfolio of real configurations or integrations you can walk through in interviews.
How do you get hired as a dynamics 365 ce with little experience?
Target junior consultant or support analyst roles at Microsoft partners rather than enterprise end-user organizations, since partners are more likely to train candidates who show aptitude. Complete free Microsoft Learn modules and earn at least one certification before applying. Demonstrating that you've self-built a Dynamics 365 CE trial environment and configured it for a realistic business scenario goes further than a resume with no hands-on evidence.
What does the dynamics 365 ce interview process look like?
Most processes start with a recruiter screen focused on your certifications and project background. A technical interview follows, where you'll discuss specific implementations, customization approaches, and integration patterns you've worked on. Many employers include a practical exercise or solution walkthrough where you configure or explain a scenario live. Final rounds typically involve a panel with a project manager or client-facing stakeholder assessing communication and delivery skills.
Where can I find and apply to dynamics 365 ce jobs?
You can find and apply to dynamics 365 ce jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience level and specialization, then apply directly to each listing that fits. New openings are added regularly, so checking back frequently gives you the best shot at catching postings early.
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