E-3 Visa Customer Experience Manager Jobs
Customer Experience Manager roles qualify for E-3 visa sponsorship when tied to a bachelor's degree in business, communications, or a related field. Australian professionals can secure two-year renewable status with no lottery and no annual cap, making this one of the more straightforward U.S. work visa paths for CX leaders.
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Get Access To All JobsINTRODUCTION
The application window will be open until at least June 11, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; Boulder, CO, USA.
MINIMUM QUALIFICATIONS
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- Experience in customer support/success programs or equivalent roles.
PREFERRED QUALIFICATIONS
- Experience working directly with advertising agencies, holding companies, or demand-side platforms (DSPs).
- Experience working with support operations in a technology environment.
- Experience managing technical escalations and driving them to resolution.
- In-depth knowledge of Google’s advertising solutions, media landscape, and sales dynamics.
ABOUT THE JOB
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self-help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers' business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
As a senior engagement and activation lead, the gTech Customer Experience Manager (CXM) drives Google’s top advertisers and agencies to adopt Ads Account and Support best practices. You will direct an end-to-end client journey, from discovery and rollout to compliance monitoring—enabling optimal account structures, policy adherence, and crucial security activations like passkeys. You will provide industry-leading strategic oversight, protect and scale vital revenue streams. Your work directly ensures Google's most important partners remain stable, successful, and confident in Google as their premier advertising investment platform. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $114000 - $164000 (USD) + 15% bonus target + bonus + equity + benefits.
Responsibilities
- Conduct customer discovery conversations to identify operational strengths or risks, determine key implementation stakeholders, and unearth blockers while coordinating an aligned approach with Sales partners.
- Co-ordinate client implementation roadmaps by providing timelines, communication plans, and resources to guide complex user tasks, like multi-device security passkey creation, at scale.
- Partner closely with customers to steer change management efforts, proactively handling objections and addressing roadblocks while building and executing their customized rollout plan.
- Verify product adoption and policy compliance, gathering client feedback to monitor progress and address ongoing operational challenges through regular check-ins and structured troubleshooting.
- Identify technical, operational, and proactive solutions to scale global customer best practices while using analytical insights to flag potential risks to leadership.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
INTRODUCTION
The application window will be open until at least June 11, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; Boulder, CO, USA.
MINIMUM QUALIFICATIONS
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- Experience in customer support/success programs or equivalent roles.
PREFERRED QUALIFICATIONS
- Experience working directly with advertising agencies, holding companies, or demand-side platforms (DSPs).
- Experience working with support operations in a technology environment.
- Experience managing technical escalations and driving them to resolution.
- In-depth knowledge of Google’s advertising solutions, media landscape, and sales dynamics.
ABOUT THE JOB
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self-help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers' business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
As a senior engagement and activation lead, the gTech Customer Experience Manager (CXM) drives Google’s top advertisers and agencies to adopt Ads Account and Support best practices. You will direct an end-to-end client journey, from discovery and rollout to compliance monitoring—enabling optimal account structures, policy adherence, and crucial security activations like passkeys. You will provide industry-leading strategic oversight, protect and scale vital revenue streams. Your work directly ensures Google's most important partners remain stable, successful, and confident in Google as their premier advertising investment platform. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $114000 - $164000 (USD) + 15% bonus target + bonus + equity + benefits.
Responsibilities
- Conduct customer discovery conversations to identify operational strengths or risks, determine key implementation stakeholders, and unearth blockers while coordinating an aligned approach with Sales partners.
- Co-ordinate client implementation roadmaps by providing timelines, communication plans, and resources to guide complex user tasks, like multi-device security passkey creation, at scale.
- Partner closely with customers to steer change management efforts, proactively handling objections and addressing roadblocks while building and executing their customized rollout plan.
- Verify product adoption and policy compliance, gathering client feedback to monitor progress and address ongoing operational challenges through regular check-ins and structured troubleshooting.
- Identify technical, operational, and proactive solutions to scale global customer best practices while using analytical insights to flag potential risks to leadership.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
See all 43+ E-3 Visa Customer Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Customer Experience Manager Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Experience Manager
Frame your degree field precisely
E-3 visa requires your degree to match the specialty occupation, not just any bachelor's. A business, marketing, or communications degree maps cleanly to Customer Experience Manager roles. A general arts degree may invite extra scrutiny at the consulate.
Target companies with LCA filing history
Search DOL's Office of Foreign Labor Certification disclosure data for employers who have filed LCAs for customer experience or operations management roles. Prior LCA history signals a company understands the E-3 process and won't stall at the offer stage.
Verify your job offer covers specialty occupation
The offer letter must describe duties requiring a bachelor's degree in a specific field, not just managerial responsibility. Generic descriptions like 'managing customer service teams' without degree requirements give consular officers room to reject the specialty occupation claim.
Use Migrate Mate's E-3 filing service for end-to-end support
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork. The LCA must be DOL-certified before you can attend your consulate interview, and errors at that stage delay your start date.
Request your LCA before resigning your current role
LCA certification typically takes seven business days with DOL, but your employer must post the notice of filing for ten consecutive business days before submitting. Build that timeline into your start date negotiation so your Australian notice period lines up.
Prepare for nonimmigrant intent questions at the consulate
Customer Experience Manager is a senior-track role, so consular officers may probe long-term intent. Have concrete answers ready about your Australian ties, your two-year assignment scope, and your plan after the E-3 period ends.
E-3 Visa Customer Experience Manager: Frequently Asked Questions
How do I find Customer Experience Manager jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for E-3 sponsorship roles in the U.S. Filter by job title and visa type to surface employers who have already filed LCAs or have experience with the E-3 process, so you're not starting cold with a company that has never sponsored an Australian hire.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Experience Manager role qualify as a specialty occupation for the E-3?
It can, but the role definition matters. If the position requires a bachelor's degree in business, communications, or a related discipline as a minimum qualification, it meets the specialty occupation standard. Roles where any degree field is accepted, or where a degree is listed as preferred rather than required, are harder to support at the consulate.
How does the E-3 compare to the H-1B for Customer Experience Manager roles?
The E-3 has a 10,500 annual cap that has never been reached, so there's no lottery and no random selection. The H-1B visa is subject to an oversubscribed lottery with roughly a one-in-four selection rate. For Australian CX professionals, the E-3 means a predictable timeline tied to your offer and consulate availability, not a lottery result.
Can I change employers after starting a Customer Experience Manager role on an E-3?
Yes, but the E-3 is employer-specific. Your new employer must file a fresh LCA and you'll need a new visa stamp if yours was issued for the previous employer. You can start working for the new employer once the new LCA is certified and you have documentation of the new role, but you can't carry your existing visa stamp to a different company.