E-3 Visa Customer Experience Manager Jobs
Customer Experience Manager roles qualify for E-3 visa sponsorship when tied to a bachelor's degree in business, communications, or a related field. Australian professionals can secure two-year renewable status with no lottery and no annual cap, making this one of the more straightforward U.S. work visa paths for CX leaders.
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Global E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers, sellers, and creators. In this role, you will identify opportunities to improve the post-purchase customer experience by analyzing customer feedback, business needs, and performance data, and translate insights into product and process improvements. Partner cross-functionally with Product, Engineering, Design, and Operations teams to drive implementation and measure impact. Responsibilities:
- Support the development and optimization of after-sales service experiences by gathering customer feedback, business needs, and performance data.
- Identify pain points across the customer journey and assist in proposing improvements to service policies, processes, and product solutions.
- Translate business and service needs into clear product requirements and user stories, and partner with engineering, design, and operations teams to support execution and delivery.
- Track key service and product performance metrics, monitor feature impact, and contribute to continuous improvements through data analysis and testing.
Qualifications
Minimum Qualification(s)
- Bachelor's degree.
- Good analytical skills, with the ability to use data to identify issues, support problem-solving, and inform decisions.
- Strong logical thinking and structured problem-solving skills, with the ability to break down business challenges into actionable steps.
- Ability to translate business and service needs into product requirements and support implementation from concept to launch.
- Strong cross-functional communication and collaboration skills, with the ability to work effectively with multiple stakeholders.
- In this role, you will be collaborating extensively with partner teams based in China and across APAC such as product, business operations among others. This collaboration is necessary to support the strategy alignment and drive improvement to the customer strategy operations. Fluency in Mandarin and English is required for this role, including an ability to communicate business terminology with ease.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $108000 - $151200 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
Global E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers, sellers, and creators. In this role, you will identify opportunities to improve the post-purchase customer experience by analyzing customer feedback, business needs, and performance data, and translate insights into product and process improvements. Partner cross-functionally with Product, Engineering, Design, and Operations teams to drive implementation and measure impact. Responsibilities:
- Support the development and optimization of after-sales service experiences by gathering customer feedback, business needs, and performance data.
- Identify pain points across the customer journey and assist in proposing improvements to service policies, processes, and product solutions.
- Translate business and service needs into clear product requirements and user stories, and partner with engineering, design, and operations teams to support execution and delivery.
- Track key service and product performance metrics, monitor feature impact, and contribute to continuous improvements through data analysis and testing.
Qualifications
Minimum Qualification(s)
- Bachelor's degree.
- Good analytical skills, with the ability to use data to identify issues, support problem-solving, and inform decisions.
- Strong logical thinking and structured problem-solving skills, with the ability to break down business challenges into actionable steps.
- Ability to translate business and service needs into product requirements and support implementation from concept to launch.
- Strong cross-functional communication and collaboration skills, with the ability to work effectively with multiple stakeholders.
- In this role, you will be collaborating extensively with partner teams based in China and across APAC such as product, business operations among others. This collaboration is necessary to support the strategy alignment and drive improvement to the customer strategy operations. Fluency in Mandarin and English is required for this role, including an ability to communicate business terminology with ease.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $108000 - $151200 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
See all 159+ E-3 Visa Customer Experience Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Customer Experience Manager Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Experience Manager
Frame your degree field precisely
E-3 visa requires your degree to match the specialty occupation, not just any bachelor's. A business, marketing, or communications degree maps cleanly to Customer Experience Manager roles. A general arts degree may invite extra scrutiny at the consulate.
Target companies with LCA filing history
Search DOL's Office of Foreign Labor Certification disclosure data for employers who have filed LCAs for customer experience or operations management roles. Prior LCA history signals a company understands the E-3 process and won't stall at the offer stage.
Verify your job offer covers specialty occupation
The offer letter must describe duties requiring a bachelor's degree in a specific field, not just managerial responsibility. Generic descriptions like 'managing customer service teams' without degree requirements give consular officers room to reject the specialty occupation claim.
Use Migrate Mate's E-3 filing service for end-to-end support
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork. The LCA must be DOL-certified before you can attend your consulate interview, and errors at that stage delay your start date.
Request your LCA before resigning your current role
LCA certification typically takes seven business days with DOL, but your employer must post the notice of filing for ten consecutive business days before submitting. Build that timeline into your start date negotiation so your Australian notice period lines up.
Prepare for nonimmigrant intent questions at the consulate
Customer Experience Manager is a senior-track role, so consular officers may probe long-term intent. Have concrete answers ready about your Australian ties, your two-year assignment scope, and your plan after the E-3 period ends.
E-3 Visa Customer Experience Manager: Frequently Asked Questions
How do I find Customer Experience Manager jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for E-3 sponsorship roles in the U.S. Filter by job title and visa type to surface employers who have already filed LCAs or have experience with the E-3 process, so you're not starting cold with a company that has never sponsored an Australian hire.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Experience Manager role qualify as a specialty occupation for the E-3?
It can, but the role definition matters. If the position requires a bachelor's degree in business, communications, or a related discipline as a minimum qualification, it meets the specialty occupation standard. Roles where any degree field is accepted, or where a degree is listed as preferred rather than required, are harder to support at the consulate.
How does the E-3 compare to the H-1B for Customer Experience Manager roles?
The E-3 has a 10,500 annual cap that has never been reached, so there's no lottery and no random selection. The H-1B visa is subject to an oversubscribed lottery with roughly a one-in-four selection rate. For Australian CX professionals, the E-3 means a predictable timeline tied to your offer and consulate availability, not a lottery result.
Can I change employers after starting a Customer Experience Manager role on an E-3?
Yes, but the E-3 is employer-specific. Your new employer must file a fresh LCA and you'll need a new visa stamp if yours was issued for the previous employer. You can start working for the new employer once the new LCA is certified and you have documentation of the new role, but you can't carry your existing visa stamp to a different company.