E-3 Visa Senior Technical Support Specialist Jobs
Senior Technical Support Specialist roles in the U.S. qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and meets the specialty occupation standard. The E-3 has no lottery, no annual cap, and renews in two-year increments, making it a stable long-term option for Australian professionals in technical support leadership.
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Get Access To All JobsMeet DeepL
DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation.
Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.
Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.
What sets us apart
What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.
When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.
What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL on LinkedIn, Instagram, and our Blog.
Meet the team
As a Senior Premium Support Specialist, you will play a key role in delivering high-touch support to Premium and Enterprise customers around the world. You’ll troubleshoot complex issues, manage escalations with confidence, and work closely with internal teams to drive resolution and strong customer outcomes. This is a great opportunity for someone who enjoys combining technical problem-solving with direct customer contact and wants to make a meaningful impact on the customer experience.
Your responsibilities
- Provide timely and accurate support to Premium and Enterprise Customers across email and other channels (such as phone, chat or virtual meetings).
- Own a range of Premium support cases, driving investigation, troubleshooting, escalation, coordination and follow-through from intake to closure.
- Provide clear workarounds and status updates to customers, especially during case escalations.
- Troubleshoot advanced customer issues involving product behavior, workflows, APIs, integrations, authentication, permissions, configuration and customer environments.
- Act as an ambassador for our products and an expert on our customers’ needs, guiding Premium Support customers on product features and functionality.
- Support the wider Customer Support team during periods of lower Premium demand.
- Act as a point of contact during system outages and incidents, translating technical updates from Engineering into clear customer-facing communication within agreed timelines.
- Collaborate closely with Customer Support, Customer Success, Sales, Product, Engineering and other internal teams to drive timely resolution and improve customer outcomes.
- Maintain high service standards, achieve individual KPIs and contribute to team KPIs.
- Participate in on-call support rotations to ensure continuous support for Premium customers outside core business hours.
- Help strengthen team readiness through documentation, playbooks, onboarding and knowledge sharing.
- Contribute to improving support efficiency and quality through better processes, tooling, structured diagnostics and automation where appropriate.
Qualities we look for
- Experience in a customer-facing support role within a SaaS organization, ideally supporting Premium or Enterprise customers globally.
- Solid technical troubleshooting skills across areas such as product behavior, workflows, configuration, authentication, permissions, APIs, integrations and customer environments.
- Confidence handling customer issues end to end, including troubleshooting, escalation, coordination and follow-through.
- Strong written and verbal communication skills in English; additional languages are a plus.
- Ability to explain product functionality, technical issues and workarounds clearly to both technical and non-technical audiences.
- Familiarity with REST APIs and tools such as Postman.
- Familiarity with authentication and access management concepts in a SaaS environment, including SAML, OpenID Connect, SCIM and user provisioning and deprovisioning.
- Experience working cross-functionally with teams such as Support, Customer Success, Sales, Product, and Engineering.
- Sound judgment, strong ownership and a structured approach during escalations, incidents and other high-priority situations.
- A proactive and adaptable mindset, with a strong interest in developing technical expertise and improving team practices.
What we offer
- Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
- Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
- Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office multiple times a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.
- Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.
- Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
- Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
- 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
- Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.
If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!
We are an equal opportunity employer
You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.
Meet DeepL
DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation.
Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.
Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.
What sets us apart
What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.
When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.
What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL on LinkedIn, Instagram, and our Blog.
Meet the team
As a Senior Premium Support Specialist, you will play a key role in delivering high-touch support to Premium and Enterprise customers around the world. You’ll troubleshoot complex issues, manage escalations with confidence, and work closely with internal teams to drive resolution and strong customer outcomes. This is a great opportunity for someone who enjoys combining technical problem-solving with direct customer contact and wants to make a meaningful impact on the customer experience.
Your responsibilities
- Provide timely and accurate support to Premium and Enterprise Customers across email and other channels (such as phone, chat or virtual meetings).
- Own a range of Premium support cases, driving investigation, troubleshooting, escalation, coordination and follow-through from intake to closure.
- Provide clear workarounds and status updates to customers, especially during case escalations.
- Troubleshoot advanced customer issues involving product behavior, workflows, APIs, integrations, authentication, permissions, configuration and customer environments.
- Act as an ambassador for our products and an expert on our customers’ needs, guiding Premium Support customers on product features and functionality.
- Support the wider Customer Support team during periods of lower Premium demand.
- Act as a point of contact during system outages and incidents, translating technical updates from Engineering into clear customer-facing communication within agreed timelines.
- Collaborate closely with Customer Support, Customer Success, Sales, Product, Engineering and other internal teams to drive timely resolution and improve customer outcomes.
- Maintain high service standards, achieve individual KPIs and contribute to team KPIs.
- Participate in on-call support rotations to ensure continuous support for Premium customers outside core business hours.
- Help strengthen team readiness through documentation, playbooks, onboarding and knowledge sharing.
- Contribute to improving support efficiency and quality through better processes, tooling, structured diagnostics and automation where appropriate.
Qualities we look for
- Experience in a customer-facing support role within a SaaS organization, ideally supporting Premium or Enterprise customers globally.
- Solid technical troubleshooting skills across areas such as product behavior, workflows, configuration, authentication, permissions, APIs, integrations and customer environments.
- Confidence handling customer issues end to end, including troubleshooting, escalation, coordination and follow-through.
- Strong written and verbal communication skills in English; additional languages are a plus.
- Ability to explain product functionality, technical issues and workarounds clearly to both technical and non-technical audiences.
- Familiarity with REST APIs and tools such as Postman.
- Familiarity with authentication and access management concepts in a SaaS environment, including SAML, OpenID Connect, SCIM and user provisioning and deprovisioning.
- Experience working cross-functionally with teams such as Support, Customer Success, Sales, Product, and Engineering.
- Sound judgment, strong ownership and a structured approach during escalations, incidents and other high-priority situations.
- A proactive and adaptable mindset, with a strong interest in developing technical expertise and improving team practices.
What we offer
- Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
- Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
- Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office multiple times a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.
- Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.
- Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
- Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
- 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
- Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.
If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!
We are an equal opportunity employer
You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.
See all 14+ Senior Technical Support Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Senior Technical Support Specialist roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Senior Technical Support Specialist
Align your credentials to specialty occupation
Your Australian bachelor's degree in IT, computer science, or a related field must map directly to the Senior Technical Support Specialist role. A three-year Australian degree is generally accepted as equivalent to a U.S. four-year degree for E-3 purposes.
Target employers with existing LCA filing history
Search the DOL's Office of Foreign Labor Certification disclosure data to find companies that have filed LCAs for technical support roles. Employers already familiar with the LCA certification process move faster and make fewer errors during sponsorship.
Clarify the specialty occupation standard with your hiring manager
Not every technical support role qualifies. The job description must specify a bachelor's degree in a specific field as a minimum requirement. Push your hiring contact to tighten generic language like 'bachelor's preferred' before the LCA is filed.
Request the LCA before your start date is set
DOL certifies LCAs within seven business days in most cases, but employer delays in drafting the application are common. Getting your employer to submit the LCA early keeps your consulate appointment timeline on track.
Use Migrate Mate's E-3 filing service to handle your paperwork
Once you have an offer, use Migrate Mate's E-3 filing service to manage your LCA filing, DS-160, and consulate preparation. This is especially useful when your employer's HR team has no prior E-3 experience and needs a guided process.
Prepare for nonimmigrant intent questions at your consulate interview
Australian consulates assess whether you intend to return home after your E-3 period. Have a clear, honest answer about your long-term plans. Strong ties to Australia, such as property ownership or family, support your nonimmigrant intent position.
Senior Technical Support Specialist jobs are hiring across the US. Find yours.
Find Senior Technical Support Specialist JobsSenior Technical Support Specialist E-3 Visa: Frequently Asked Questions
How do I find Senior Technical Support Specialist jobs with E-3 sponsorship?
Search Migrate Mate to find Senior Technical Support Specialist roles where employers are open to E-3 visa sponsorship. Standard job boards don't filter by visa type, so you can spend significant time applying to roles where sponsorship was never on the table. Migrate Mate surfaces positions specifically matched to Australian professionals on the E-3 pathway.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Senior Technical Support Specialist role qualify as a specialty occupation for the E-3?
It depends on how the role is defined. Senior Technical Support Specialist positions that require a bachelor's degree in computer science, information technology, or a related field generally meet the specialty occupation standard. Roles where any degree is accepted, or where the degree requirement is listed as preferred rather than required, often fall short. Your employer's job description must specify a degree in a relevant discipline.
How does the E-3 compare to the H-1B for Senior Technical Support Specialist roles?
The E-3 is available only to Australian citizens but has no lottery and no annual cap. The H-1B has an 85,000-slot annual cap and is subject to a random lottery that most applicants don't win. For a Senior Technical Support Specialist with Australian citizenship, the E-3 is a more predictable and faster path, typically allowing you to start within two to three months of receiving a job offer.
Can I change employers while on an E-3 as a Senior Technical Support Specialist?
Yes, but you can't simply transfer your existing E-3. Your new employer must file a fresh LCA with the DOL and you'll need a new visa stamp before re-entering the U.S., or a change of status if you're already inside the country. There's no portability provision equivalent to H-1B's AC21, so plan your transition timeline carefully to avoid a gap in authorization.
See which Senior Technical Support Specialist employers are hiring and sponsoring visas right now.
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