E-3 Visa Guest Services Agent Jobs
Guest Services Agent roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in hospitality management, tourism, or a related field. Australian professionals can secure two-year renewable status with no lottery and no annual cap, making this one of the most accessible U.S. work visa pathways available.
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Get Access To All JobsCOMPENSATION TYPE: Hourly
Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
LOCATION:
Hilton Garden Inn Kauai Wailua Bay
Overview:
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
QUALIFICATIONS
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
COMPENSATION TYPE: Hourly
Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
LOCATION:
Hilton Garden Inn Kauai Wailua Bay
Overview:
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
QUALIFICATIONS
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Guest Services Agent
Verify your degree meets specialty occupation
Your hospitality or tourism degree must directly align with the Guest Services Agent role description. If your employer lists the position as requiring any bachelor's degree regardless of field, that generic requirement may not satisfy USCIS specialty occupation standards.
Target hotel groups with prior LCA history
Focus your search on hotel brands and resort operators that have previously filed Labor Condition Applications for hospitality roles. DOL's public disclosure database shows which employers have certified LCAs, signaling that their HR teams already understand the E-3 sponsorship process.
Search E-3 sponsorship roles on Migrate Mate
Use Migrate Mate to find Guest Services Agent positions at employers actively open to E-3 sponsorship. The platform filters roles by visa type so you're not cold-applying to companies unfamiliar with Australian visa requirements. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork once you have an offer.
Frame your Australian hospitality experience strategically
U.S. employers in guest services often underestimate how directly Australian hotel and resort experience translates. Tailor your application to highlight specific service standards, reservation systems, and complaint resolution skills that match the role's stated requirements.
Confirm your employer will certify the LCA before accepting
Before signing an offer letter, confirm your employer is prepared to file the Labor Condition Application with DOL. Some smaller hotel operators assume you'll handle the visa process independently, which isn't how E-3 works, the employer must be the petitioner.
Time your consulate appointment around hotel peak seasons
Australian consulates in Sydney, Melbourne, and Perth have variable appointment availability. Filing your E-3 application well before peak U.S. hotel seasons such as summer or major holidays reduces the risk of a delayed start date affecting your employment contract.
Guest Services Agent jobs are hiring across the US. Find yours.
Find Guest Services Agent JobsGuest Services Agent E-3 Visa: Frequently Asked Questions
How do I find Guest Services Agent jobs with E-3 visa sponsorship?
Migrate Mate is the recommended starting point for Australian professionals searching for Guest Services Agent roles with E-3 sponsorship. Standard job boards don't filter by visa type, so you often can't tell which employers are open to sponsoring until after applying. Migrate Mate surfaces roles from employers already familiar with the E-3 process, saving you from pursuing dead ends.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Guest Services Agent role qualify as a specialty occupation for the E-3 visa?
It depends on how the employer defines the role. A Guest Services Agent position qualifies as a specialty occupation if the employer requires a bachelor's degree specifically in hospitality management, tourism, or a related field. Roles that list a generic bachelor's degree in any discipline are at higher risk of a USCIS challenge on specialty occupation grounds, so the job description wording matters significantly.
How does the E-3 compare to the H-1B for Guest Services Agent roles?
The E-3 is available only to Australian citizens but has no annual cap and no lottery, meaning you can apply any time of year and approval isn't subject to a randomized selection process. The H-1B has an 85,000-slot annual cap with a lottery that many applicants don't survive. For Australians in hospitality, the E-3 is a far more reliable path because you're not competing against tens of thousands of other registrants for a limited pool.
What happens to my E-3 status if the hotel changes ownership or rebrands?
If your employer undergoes a sale, merger, or rebrand, your E-3 status is tied to the specific petitioning entity. A change in legal ownership generally requires a new LCA and updated visa filing, even if your day-to-day role doesn't change. You should notify your employer's HR team as soon as a corporate change is announced so the filing can be updated before your current status period lapses.
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