E-3 Visa Customer Success Analyst Jobs
Customer Success Analyst roles qualify for E-3 visa sponsorship when they require a bachelor's degree in a relevant field like business, communications, or information systems. The E-3 has no lottery and no annual cap, so you can start the application process as soon as you have a job offer from a U.S. employer.
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Get Access To All JobsAbout the Role
As a Customer Success Manager (CSM), you will play a critical role in ensuring merchant success. This role is 70% focused on optimizing operational health (including a combination of operational efficiency, customer experience, and financial health), and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts (identifying and proposing growth opportunities). The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant performance, identify operational pain points, and recommend tailored solutions to merchants.
- Own and run recurring client meetings with key stakeholders. Plan, own, and run business reviews in coordination with CPs/AMs. Travel as needed for key business meetings.
- Monitor and analyze operational health metrics for existing partners.
- Identify gaps in restaurant performance and propose solutions for improvement.
- Drive product adoption working with Client Partners and Account Managers to understand the merchants' business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals. Execute on agreed plans (campaigns set up and post mortem reports).
- Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health. Collaborate with the sales team to expand customer accounts by identifying, analyzing and/or pitching upsell or cross-selling new opportunities.
- Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross-functionally within the organization and relay any product or service feedback to relevant teams.
- Develop reporting and feedback providing regular reports on customer health, usage, and feedback to senior leadership. Offer feedback on product improvements based on customer needs and pain points.
Basic Qualifications
- At least 4 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry).
- Bachelor's degree in Economics, Finance, Business Administration, or a related field.
- Basic proficiency in SQL, with the ability to adjust and refine queries as needed.
Preferred Qualifications
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
- Creative thinker with a passion for problem-solving and driving innovation.
- Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
- Previous experience in consulting, account management, or a similar client-facing role.
- Operational Excellence - Ability to identify and optimize merchant processes.
- Analytical Thinking - Comfortable with data, insights, and performance metrics. Ability to translate data into actionable recommendations.
- Process Optimization - Proactively suggest tailored and scalable solutions to improve efficiency.
- Cross-Functional Collaboration - Ability to work cross-functionally and drive influence with multiple stakeholders.
- Excellent communication and relationship-building abilities.
- Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact.
Compensation
- For Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year.
- For Dallas, TX-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year.
- For New York, NY-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year.
- For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link.
About the Role
As a Customer Success Manager (CSM), you will play a critical role in ensuring merchant success. This role is 70% focused on optimizing operational health (including a combination of operational efficiency, customer experience, and financial health), and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts (identifying and proposing growth opportunities). The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant performance, identify operational pain points, and recommend tailored solutions to merchants.
- Own and run recurring client meetings with key stakeholders. Plan, own, and run business reviews in coordination with CPs/AMs. Travel as needed for key business meetings.
- Monitor and analyze operational health metrics for existing partners.
- Identify gaps in restaurant performance and propose solutions for improvement.
- Drive product adoption working with Client Partners and Account Managers to understand the merchants' business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals. Execute on agreed plans (campaigns set up and post mortem reports).
- Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health. Collaborate with the sales team to expand customer accounts by identifying, analyzing and/or pitching upsell or cross-selling new opportunities.
- Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross-functionally within the organization and relay any product or service feedback to relevant teams.
- Develop reporting and feedback providing regular reports on customer health, usage, and feedback to senior leadership. Offer feedback on product improvements based on customer needs and pain points.
Basic Qualifications
- At least 4 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry).
- Bachelor's degree in Economics, Finance, Business Administration, or a related field.
- Basic proficiency in SQL, with the ability to adjust and refine queries as needed.
Preferred Qualifications
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
- Creative thinker with a passion for problem-solving and driving innovation.
- Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
- Previous experience in consulting, account management, or a similar client-facing role.
- Operational Excellence - Ability to identify and optimize merchant processes.
- Analytical Thinking - Comfortable with data, insights, and performance metrics. Ability to translate data into actionable recommendations.
- Process Optimization - Proactively suggest tailored and scalable solutions to improve efficiency.
- Cross-Functional Collaboration - Ability to work cross-functionally and drive influence with multiple stakeholders.
- Excellent communication and relationship-building abilities.
- Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact.
Compensation
- For Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year.
- For Dallas, TX-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year.
- For New York, NY-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year.
- For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link.
See all 383+ E-3 Visa Customer Success Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Customer Success Analyst Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Success Analyst
Frame your degree field precisely
Customer success roles get scrutinized at the LCA stage when the degree field feels generic. A business analytics, information systems, or communications degree ties more cleanly to the specialty occupation requirement than a broad arts qualification.
Target SaaS companies with established HR teams
B2B SaaS employers hire customer success analysts at scale and typically have HR or legal teams already familiar with E-3 visa sponsorship. Smaller startups may want to sponsor but lack the internal process to execute it quickly.
Prepare a one-page E-3 explainer for recruiters
Many U.S. hiring managers confuse the E-3 with the H-1B lottery. A brief, factual summary explaining there's no cap, no lottery, and no employer lottery fee removes the most common objection before it becomes a deal-breaker.
Use Migrate Mate's E-3 filing service for LCA and paperwork
Once you have an offer, the LCA must be certified by DOL before your consulate appointment. Migrate Mate's E-3 filing service manages the entire process from offer to consulate appointment, so filing errors don't delay your start date.
Align your interview availability with consulate wait times
Sydney, Melbourne, and Perth consulates each have different appointment backlogs. Confirm current wait times before you and your employer agree on a start date so the timeline in your offer letter is actually achievable.
Document customer success metrics in your employment records
USCIS and DOL look for evidence the role requires a degree, not just experience. Performance records, KPI reports, or renewal letters that describe analytical responsibilities strengthen your specialty occupation case at each renewal.
E-3 Visa Customer Success Analyst: Frequently Asked Questions
How do I find Customer Success Analyst jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for E-3-eligible roles in the U.S. You can filter by job title and visa type to surface employers who are already open to sponsorship. Because the E-3 requires no lottery, many employers who declined H-1B candidates will sponsor an E-3 if you explain the distinction clearly.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Success Analyst role qualify as a specialty occupation for the E-3?
Yes, provided the position normally requires a bachelor's degree or higher in a specific field such as business administration, information systems, or communications. Job listings that describe the degree as 'preferred' rather than 'required' can create problems at the LCA stage, so confirm the employer will list it as a minimum requirement in the job description before you proceed.
How does the E-3 compare to the H-1B for Customer Success Analyst roles?
The E-3 has a 10,500-per-year allocation that has never been fully used, so there's no lottery and no random selection. The H-1B is capped at 85,000 and oversubscribed, meaning most applicants are rejected by lottery regardless of qualifications. For Australian citizens in customer success roles, the E-3 is the faster, more reliable path to U.S. employment authorization.
Can I switch Customer Success Analyst employers while on an E-3?
Yes, but each new employer must file a fresh LCA with DOL before you begin work. There's no portability rule like the one that exists for H-1B holders, so you can't start the new role while paperwork is pending. Build enough lead time into your resignation and transition to avoid an unauthorized work gap between positions.