E-3 Visa Customer Service Management Jobs
Customer Service Management roles in the U.S. qualify for E-3 visa sponsorship when the position requires a bachelor's degree in business, communications, or a related field. The E-3 has no lottery and renews indefinitely in two-year increments, making it a practical long-term option for Australian professionals moving into U.S. leadership roles.
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Get Access To All JobsINTRODUCTION
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
ROLE AND RESPONSIBILITIES
The Senior Manager, Credit Risk Management is responsible for technical support for Tier 1 and Tier 2 solutions, managing fraud, credit, and collections strategy decision engine configurations for both new and existing customers, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. This role combines technical expertise, strategic vision, and thought leadership to enhance team performance, improve process efficiencies, and drive the integration of emerging technologies. The ideal candidate will bring strong project management skills, analytical expertise, and advanced communication abilities to guide the development and implementation of cutting-edge decisioning solutions.
The Senior Manager is also responsible for attracting, hiring, retaining a high performing team of Software Configuration owners, other members of technical staff, and Managers to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside your direct teams with partner organizations, dependent IT engineering teams, and supporting vendors.
Responsibilities:
- Provide technical direction and recommendations to ensure the integrity and adaptability of the technical design throughout the solution’s lifecycle. This includes designing, building, and configuring technical solutions that align with client requirements while adhering to software development principles.
- Ensure high-quality processes and deliverables by gaining expert-level knowledge of product architecture and workflows through active project involvement. Participate in code reviews to uphold high-quality releases and maintain best practices. Oversee technical relationships with multiple vendors, advocating for feature and functionality enhancements in future product releases. Regularly reassess current processes, refining and optimizing where needed.
- Work closely with cross-functional teams, including Strategy, Fraud, Business, and IT Production Support, to facilitate seamless releases. Communicate project details, issues, and deliverable timelines effectively to senior management while providing technical support to stakeholder teams as needed.
- Manage and develop multiple teams to deliver projects on time and owning the budget by providing technical leadership, coaching, performance feedback, and business solution expertise that strengthen team capabilities and drive successful outcomes.
- Foster a culture of innovation by encouraging the ‘productization’ of solutions for scalable and repeatable success. Maintain a client-first mentality, prioritizing customer needs and satisfaction. Identify opportunities for process improvements and lead initiatives to enhance efficiency and effectiveness.
EDUCATION AND WORK EXPERIENCE
Required:
- Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent.
- 7+ Years relevant product management experience in an Agile software product development environment.
- 2-4 years experience in a leadership role.
Preferred:
- Acceptable areas of study include Finance, Economics, Mathematics, Industrial Engineering, Statistics, or related field.
- 2-4 years experience managing teams of 5 or more resources in direct reporting relationship in a Product Management organization.
KNOWLEDGE, SKILLS AND ABILITIES
Required:
- Agile Methodologies: Proven success in delivering software with Agile Scrum methodologies and other commonly used tools.
- Agile Project Management: Experience with Agile backlog/project management tools.
- Cloud Architecture: Broad awareness of open source & AWS Cloud technologies.
Preferred:
- Configuration: Expertise in configuring and testing decision engines (eg: FICO Platform, Experian PowerCurve), or similar platforms.
- Languages: Knowledge and proficient use of Java, JavaScript, and NoSQL. Experience with NoSQL technologies such as Aurora.
- Scripting: Advanced scripting skills in at least one of the following: Python, Perl or Shell and willingness to learn new technologies. Experience with Source Code Management Tools.
- Testing: Experience with Performance, Load, Stress and Scalability Testing. Implementation of automated testing frameworks.
CERTIFICATIONS
Preferred:
- Certified Scrum Master (CSM)
- Scrum Product Owner Certification (CSPO)
- Agile Certified Practitioner (PMI-ACP)
TRAVEL
Travel Required (Yes/No): No
DOT REGULATED
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
COMPENSATION
- Total Target Cash Earnings Opportunity: $171,480 - $309,360
- National Base Pay Range: $142,900 - $257,800
The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.
The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth – and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
INTRODUCTION
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
ROLE AND RESPONSIBILITIES
The Senior Manager, Credit Risk Management is responsible for technical support for Tier 1 and Tier 2 solutions, managing fraud, credit, and collections strategy decision engine configurations for both new and existing customers, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. This role combines technical expertise, strategic vision, and thought leadership to enhance team performance, improve process efficiencies, and drive the integration of emerging technologies. The ideal candidate will bring strong project management skills, analytical expertise, and advanced communication abilities to guide the development and implementation of cutting-edge decisioning solutions.
The Senior Manager is also responsible for attracting, hiring, retaining a high performing team of Software Configuration owners, other members of technical staff, and Managers to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside your direct teams with partner organizations, dependent IT engineering teams, and supporting vendors.
Responsibilities:
- Provide technical direction and recommendations to ensure the integrity and adaptability of the technical design throughout the solution’s lifecycle. This includes designing, building, and configuring technical solutions that align with client requirements while adhering to software development principles.
- Ensure high-quality processes and deliverables by gaining expert-level knowledge of product architecture and workflows through active project involvement. Participate in code reviews to uphold high-quality releases and maintain best practices. Oversee technical relationships with multiple vendors, advocating for feature and functionality enhancements in future product releases. Regularly reassess current processes, refining and optimizing where needed.
- Work closely with cross-functional teams, including Strategy, Fraud, Business, and IT Production Support, to facilitate seamless releases. Communicate project details, issues, and deliverable timelines effectively to senior management while providing technical support to stakeholder teams as needed.
- Manage and develop multiple teams to deliver projects on time and owning the budget by providing technical leadership, coaching, performance feedback, and business solution expertise that strengthen team capabilities and drive successful outcomes.
- Foster a culture of innovation by encouraging the ‘productization’ of solutions for scalable and repeatable success. Maintain a client-first mentality, prioritizing customer needs and satisfaction. Identify opportunities for process improvements and lead initiatives to enhance efficiency and effectiveness.
EDUCATION AND WORK EXPERIENCE
Required:
- Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent.
- 7+ Years relevant product management experience in an Agile software product development environment.
- 2-4 years experience in a leadership role.
Preferred:
- Acceptable areas of study include Finance, Economics, Mathematics, Industrial Engineering, Statistics, or related field.
- 2-4 years experience managing teams of 5 or more resources in direct reporting relationship in a Product Management organization.
KNOWLEDGE, SKILLS AND ABILITIES
Required:
- Agile Methodologies: Proven success in delivering software with Agile Scrum methodologies and other commonly used tools.
- Agile Project Management: Experience with Agile backlog/project management tools.
- Cloud Architecture: Broad awareness of open source & AWS Cloud technologies.
Preferred:
- Configuration: Expertise in configuring and testing decision engines (eg: FICO Platform, Experian PowerCurve), or similar platforms.
- Languages: Knowledge and proficient use of Java, JavaScript, and NoSQL. Experience with NoSQL technologies such as Aurora.
- Scripting: Advanced scripting skills in at least one of the following: Python, Perl or Shell and willingness to learn new technologies. Experience with Source Code Management Tools.
- Testing: Experience with Performance, Load, Stress and Scalability Testing. Implementation of automated testing frameworks.
CERTIFICATIONS
Preferred:
- Certified Scrum Master (CSM)
- Scrum Product Owner Certification (CSPO)
- Agile Certified Practitioner (PMI-ACP)
TRAVEL
Travel Required (Yes/No): No
DOT REGULATED
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
COMPENSATION
- Total Target Cash Earnings Opportunity: $171,480 - $309,360
- National Base Pay Range: $142,900 - $257,800
The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.
The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth – and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
See all 2,016+ E-3 Visa Customer Service Management Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Customer Service Management Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Customer Service Management
Frame your Australian experience for U.S. employers
U.S. hiring managers may not recognize Australian titles like 'Customer Service Team Leader' as equivalent to 'Customer Service Manager.' Translate your scope, direct reports, and P&L responsibility into U.S. terminology on your resume before applying.
Verify the role meets specialty occupation requirements
The E-3 visa requires the position to normally need a bachelor's degree in a specific field. Customer Service Manager roles at large retailers or call centers sometimes list a degree as preferred, not required, which can create problems at the consulate.
Target employers already filing LCAs for management roles
Search the DOL's Office of Foreign Labor Certification disclosure data for companies that have previously certified LCAs for Customer Service Manager or Operations Manager roles. These employers already understand the E-3 process and won't need educating.
Get your offer letter to specify degree requirements explicitly
Before your consulate interview, confirm your offer letter states the role requires a bachelor's degree in a relevant field. Consular officers scrutinize this for management positions where some employers accept equivalent experience instead of a formal degree.
Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork
The LCA must be certified by the DOL before your consulate appointment, and errors in the prevailing wage category for management roles are a common delay. Migrate Mate's E-3 filing service manages the entire process from offer to consulate appointment.
Search for E-3 sponsorship roles using Migrate Mate
Most Customer Service Management openings don't advertise E-3 sponsorship in the job posting. Use Migrate Mate to filter for U.S. employers actively hiring Australian professionals for management roles under the E-3 visa.
E-3 Visa Customer Service Management: Frequently Asked Questions
How do I find Customer Service Management jobs with E-3 sponsorship?
Most job postings for Customer Service Management roles don't mention E-3 sponsorship directly, so filtering by visa type isn't straightforward on general platforms. Migrate Mate is built specifically for Australian professionals and lets you search Customer Service Management roles at U.S. employers already open to E-3 sponsorship, saving you from cold-applying to companies unfamiliar with the visa.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Service Management role qualify as a specialty occupation for the E-3?
It depends on how the employer defines the position. If the role normally requires a bachelor's degree in business, communications, or a related field, it can qualify. Roles where the employer accepts equivalent work experience in place of a degree are harder to support at the consulate. Getting your offer letter and job description to clearly state the degree requirement before your interview is essential.
How does the E-3 compare to the H-1B for Customer Service Management roles?
The E-3 has a significant practical advantage: there's no lottery. H-1B visa applicants for management roles face a roughly 25% selection rate in the annual cap lottery, meaning most registrations are rejected before USCIS ever reviews the petition. The E-3 has a 10,500 annual cap that has never been reached, so you can apply any time of year as soon as you have a qualifying job offer and a certified LCA from the DOL.
Can my E-3 visa cover a remote Customer Service Management role for a U.S. employer?
The E-3 requires you to physically work in the United States. Remote work arrangements where you remain in Australia do not qualify. If the role is remote but you'll be relocating to the U.S., your employer still needs to file an LCA listing a U.S. worksite address, and that location determines the prevailing wage the DOL uses to certify the application.