E-3 Visa Customer Success Agent Jobs
Customer Success Agent roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a relevant field such as business, communications, or information systems. The E-3 has no lottery and no annual cap, making it a realistic path for Australian professionals with a U.S. job offer in hand.
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Get Access To All JobsAbout Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As the RVP, Agentic Customer Success Leader, you sit at the critical intersection of Product Engineering and Customer Outcomes. You are the strategic architect of Value Engineering, moving beyond implementation to ensure deep, operationalized adoption. You are not just supporting a product; you are building the global blueprint for how our most complex customers scale Agentforce.
You will orchestrate a global success team within the Product organization to ensure the "AI Flywheel" spins faster, using agent telemetry to drive continuous Value Realization and the internal product roadmap.
Your Impact
- Build the Global Product Success Function: Define and scale the global "Product Success" framework. Establish the standards for how our internal teams and partners drive high-consequence AI deployments, ensuring a consistent, world-class experience across all regions.
- Continuous Value Engineering: Move beyond the "Go-Live." Implement a lifecycle of ongoing value discovery, identifying new high-impact business processes where Agentforce can eliminate friction and compounding ROI.
- Architect the Customer Center of Excellence (CoE): Lead C-suite stakeholders in building and nurturing internal CoEs. Train "Agent Champions" and empower customers to independently iterate, govern, and scale their AI footprint.
- Ongoing Measurement & Monitoring of Value: Establish the "Value Dashboard" for each enterprise. Define, track, and report on real-time KPIs (e.g., reduction in Cost-per-Interaction, 10x Planner Productivity, or straight-through processing rates) using hard data from the platform.
- Data-Driven Governance & Product Telemetry: Act as a "Power User" of our own telemetry. Monitor agent performance, success rates, and friction points. Use these insights to proactively recommend supply chain optimizations to customers and direct feature prioritizations to Engineering.
- Ecosystem Orchestration: Guide the enterprise journey by coordinating seamlessly with Salesforce Account Executives, Product Management, Professional Services, and Tier-1 Global SI Partners to ensure a unified, non-siloed customer experience.
- Drive Consumption & Product Stickiness: Proactively manage the roadmap for contracted licenses and consumption credits. Your success is measured by the customer’s ability to fully utilize their investment against high-impact, mission-critical processes.
- Consultative Expansion: Use your domain expertise to identify "qualified opportunities" where additional AI agents solve business friction. You build the business case that shifts the customer from reactive usage to a proactive, agent-first strategy.
- The "Inbound" Voice of the Customer: Act as the ultimate bridge. Translate the operational realities of global supply chains and financial institutions back to Salesforce Product and Engineering to ensure our roadmap solves real-world hurdles before they impact the market.
Minimum Requirements
- 15+ years of professional experience, with at least 7+ years in Product Management, Customer Success Leadership, or Management Consulting at a "Big 4" or top-tier SaaS firm.
- Value Engineering Expertise: Proven ability to build financial models and business cases that quantify the impact of AI; experience in the continuous monitoring of these metrics post-deployment.
- Strategic Leadership: Proven track record of leading large-scale digital transformations or standing up global governance frameworks (Steering Committees) for Fortune 500 clients.
- Product-Led Growth Mindset: Experience in a product-centric role where you influenced engineering roadmaps based on customer adoption data and telemetry.
- Analytical Fluency: Expert ability to interpret platform telemetry and usage data to derive actionable insights. You should be comfortable "talking data" with engineers and "talking value" with CEOs.
- Consumption Model Mastery: Deep experience managing consumption-based P&Ls or accounts, focusing on driving utilization through high-value activity rather than just seat sales.
- AI/LLM Fluency: A sophisticated understanding of AI/LLM logic and the ability to translate technical "agentic" capabilities into tangible business outcomes.
- Executive Presence: Exceptional ability to present complex AI outcomes to C-suite executives, shifting the narrative from "features" to "enterprise value."
Preferred Requirements
- Deep Domain Expertise: Significant experience navigating complex business processes within Supply Chain/Manufacturing (ERP, MRP, Logistics) or Financial Services (Banking, Regulatory/Compliance, Wealth Management).
- Systems Architecture Familiarity: Experience navigating complex enterprise ecosystems (SAP, Oracle, TMS) and understanding how AI integrates with legacy back-office workflows.
- Salesforce Ecosystem Mastery: High proficiency with Data Cloud, Agentforce, or Slack-based workflow automations.
- Global Team Building: Experience hiring and mentoring high-performing, technical success teams across multiple time zones.
Compensation
- The typical base salary range for this position is $191,100 - $320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $228,600 - $348,600 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As the RVP, Agentic Customer Success Leader, you sit at the critical intersection of Product Engineering and Customer Outcomes. You are the strategic architect of Value Engineering, moving beyond implementation to ensure deep, operationalized adoption. You are not just supporting a product; you are building the global blueprint for how our most complex customers scale Agentforce.
You will orchestrate a global success team within the Product organization to ensure the "AI Flywheel" spins faster, using agent telemetry to drive continuous Value Realization and the internal product roadmap.
Your Impact
- Build the Global Product Success Function: Define and scale the global "Product Success" framework. Establish the standards for how our internal teams and partners drive high-consequence AI deployments, ensuring a consistent, world-class experience across all regions.
- Continuous Value Engineering: Move beyond the "Go-Live." Implement a lifecycle of ongoing value discovery, identifying new high-impact business processes where Agentforce can eliminate friction and compounding ROI.
- Architect the Customer Center of Excellence (CoE): Lead C-suite stakeholders in building and nurturing internal CoEs. Train "Agent Champions" and empower customers to independently iterate, govern, and scale their AI footprint.
- Ongoing Measurement & Monitoring of Value: Establish the "Value Dashboard" for each enterprise. Define, track, and report on real-time KPIs (e.g., reduction in Cost-per-Interaction, 10x Planner Productivity, or straight-through processing rates) using hard data from the platform.
- Data-Driven Governance & Product Telemetry: Act as a "Power User" of our own telemetry. Monitor agent performance, success rates, and friction points. Use these insights to proactively recommend supply chain optimizations to customers and direct feature prioritizations to Engineering.
- Ecosystem Orchestration: Guide the enterprise journey by coordinating seamlessly with Salesforce Account Executives, Product Management, Professional Services, and Tier-1 Global SI Partners to ensure a unified, non-siloed customer experience.
- Drive Consumption & Product Stickiness: Proactively manage the roadmap for contracted licenses and consumption credits. Your success is measured by the customer’s ability to fully utilize their investment against high-impact, mission-critical processes.
- Consultative Expansion: Use your domain expertise to identify "qualified opportunities" where additional AI agents solve business friction. You build the business case that shifts the customer from reactive usage to a proactive, agent-first strategy.
- The "Inbound" Voice of the Customer: Act as the ultimate bridge. Translate the operational realities of global supply chains and financial institutions back to Salesforce Product and Engineering to ensure our roadmap solves real-world hurdles before they impact the market.
Minimum Requirements
- 15+ years of professional experience, with at least 7+ years in Product Management, Customer Success Leadership, or Management Consulting at a "Big 4" or top-tier SaaS firm.
- Value Engineering Expertise: Proven ability to build financial models and business cases that quantify the impact of AI; experience in the continuous monitoring of these metrics post-deployment.
- Strategic Leadership: Proven track record of leading large-scale digital transformations or standing up global governance frameworks (Steering Committees) for Fortune 500 clients.
- Product-Led Growth Mindset: Experience in a product-centric role where you influenced engineering roadmaps based on customer adoption data and telemetry.
- Analytical Fluency: Expert ability to interpret platform telemetry and usage data to derive actionable insights. You should be comfortable "talking data" with engineers and "talking value" with CEOs.
- Consumption Model Mastery: Deep experience managing consumption-based P&Ls or accounts, focusing on driving utilization through high-value activity rather than just seat sales.
- AI/LLM Fluency: A sophisticated understanding of AI/LLM logic and the ability to translate technical "agentic" capabilities into tangible business outcomes.
- Executive Presence: Exceptional ability to present complex AI outcomes to C-suite executives, shifting the narrative from "features" to "enterprise value."
Preferred Requirements
- Deep Domain Expertise: Significant experience navigating complex business processes within Supply Chain/Manufacturing (ERP, MRP, Logistics) or Financial Services (Banking, Regulatory/Compliance, Wealth Management).
- Systems Architecture Familiarity: Experience navigating complex enterprise ecosystems (SAP, Oracle, TMS) and understanding how AI integrates with legacy back-office workflows.
- Salesforce Ecosystem Mastery: High proficiency with Data Cloud, Agentforce, or Slack-based workflow automations.
- Global Team Building: Experience hiring and mentoring high-performing, technical success teams across multiple time zones.
Compensation
- The typical base salary range for this position is $191,100 - $320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $228,600 - $348,600 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
See all 28+ Customer Success Agent jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Agent roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Success Agent
Frame your degree for specialty occupation
Customer Success roles can face scrutiny at the specialty occupation threshold. Document how your Australian bachelor's degree in business, communications, or a technical field directly underpins the analytical and systems-level work the role requires, not just client-facing tasks.
Target SaaS and enterprise software employers
Companies running complex software products routinely sponsor E-3s for Customer Success Agents because the role demands domain expertise. Search for employers with active LCA filings on the DOL's public disclosure data to verify prior sponsorship history before applying.
Clarify sponsorship timing before accepting an offer
Ask whether the employer will certify your LCA with the DOL before your start date. E-3 consular processing typically runs two to four weeks after LCA certification, so a rushed timeline from offer to first day can create problems if the employer hasn't sponsored before.
Use Migrate Mate's E-3 filing service for your paperwork
Once you have a signed offer letter, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork end-to-end. This reduces back-and-forth with your employer and avoids common errors that delay consulate appointments.
Prepare a role-specific credential package
Assemble a credential package that ties your Australian qualifications to U.S. equivalency standards. A three-year Australian bachelor's degree is generally accepted as equivalent to a U.S. four-year degree, but your offer letter and job description must reflect degree-level requirements, not just experience.
Confirm your employer has no E-Verify gap
Some mid-size employers new to E-3 sponsorship aren't yet enrolled in E-Verify. While E-Verify enrollment isn't mandated for E-3 specifically, USCIS may flag employers without employment eligibility verification infrastructure during LCA review. Raise this with HR before the offer stage.
Customer Success Agent jobs are hiring across the US. Find yours.
Find Customer Success Agent JobsCustomer Success Agent E-3 Visa: Frequently Asked Questions
How do I find Customer Success Agent jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles that support E-3 sponsorship. Rather than filtering through general job boards, you can search Customer Success Agent openings from employers with verified sponsorship capacity. This saves time you'd otherwise spend vetting whether a company has filed an LCA or sponsored an E-3 before.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Success Agent role qualify as a specialty occupation for the E-3?
It can, but it depends on how the role is defined. Customer Success Agents qualify when the position demonstrably requires at least a bachelor's degree in a specific field such as business, communications, or information systems. Roles described as requiring any degree, or where experience substitutes freely for a degree, are harder to support. Your offer letter and job description need to reflect that degree-level expertise is a genuine requirement, not a preference.
How does the E-3 compare to the H-1B for Customer Success Agent roles?
The E-3 has a significant practical advantage: no lottery. H-1B selection is capped at 85,000 per fiscal year with a randomised lottery, meaning a qualified applicant can be rejected purely by chance. The E-3 allocates 10,500 visas annually to Australian nationals and has never come close to that cap. For Customer Success Agent candidates, this means an approved LCA and a qualifying job offer translate directly to a visa appointment, without the lottery uncertainty that makes H-1B planning difficult.
Can I switch Customer Success Agent employers while on an E-3?
Yes, but you need a fresh LCA and a new visa stamp tied to the new employer. Your E-3 status is employer-specific, so you can't simply transfer it the way an H-1B portability rule might allow after 180 days. If your new employer is ready to file before your current visa expires, you can often continue working during the transition, but the timing needs to align with your visa validity dates and consulate availability.
See which Customer Success Agent employers are hiring and sponsoring visas right now.
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