E-3 Visa Enterprise Customer Success Jobs
Enterprise Customer Success roles qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and meets the specialty occupation standard. Australian professionals can enter the U.S. on a two-year E-3, renew indefinitely, and avoid the H-1B lottery entirely, making this one of the most direct paths to a U.S. customer success career.
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Get Access To All JobsINTRODUCTION
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.
ROLE AND RESPONSIBILITIES
As a Scaled Enterprise CSM, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent significant expansion potential and require a blend of scaled, data-driven engagement with the executive presence and polish needed to hold their own with stakeholders at large, complex organizations.
What you’ll do:
- Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion.
- Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels.
- Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book.
- Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to the needs of a high-volume, high-potential account segment.
- Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.
- Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value.
- Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey.
- Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base.
- Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio.
BASIC QUALIFICATIONS
About you:
- 3+ years of experience in Customer Success, Account Management, or a customer-facing role, preferably with exposure to enterprise or complex accounts.
- Comfortable engaging with senior business stakeholders, including C-suite and VP-level executives at large organizations — you communicate with confidence, clarity, and polish.
- Experienced working with data and analytics to inform decisions, prioritize engagement, and identify risk and opportunity across a large account base.
- Familiar with customer success platforms, CRM tools, and automation systems (e.g., Gainsight, Salesforce, Outreach, Gong) and eager to apply them at scale.
- Exposure to an industrial or operational environment is a plus (e.g., manufacturing, facilities, engineering, or frontline workforce teams).
- Curious about automation and AI and motivated to find smarter, more scalable ways to engage and support customers.
- Highly organized and process-driven, with the ability to manage multiple programs and a large portfolio simultaneously without dropping the ball.
- Strong analytical and problem-solving skills — you translate data into insight and insight into action.
- Passionate about customer outcomes and energized by the opportunity to build scalable programs that make a real impact.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A work culture where you’ll work alongside people across the globe who reflect the MaintainX values: Smart, Humble, Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated.
About us
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
INTRODUCTION
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.
ROLE AND RESPONSIBILITIES
As a Scaled Enterprise CSM, you will manage a portfolio of $2M across 200–400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent significant expansion potential and require a blend of scaled, data-driven engagement with the executive presence and polish needed to hold their own with stakeholders at large, complex organizations.
What you’ll do:
- Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion.
- Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels.
- Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book.
- Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys, webinars, and office hours — tailored to the needs of a high-volume, high-potential account segment.
- Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.
- Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value.
- Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey.
- Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base.
- Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio.
BASIC QUALIFICATIONS
About you:
- 3+ years of experience in Customer Success, Account Management, or a customer-facing role, preferably with exposure to enterprise or complex accounts.
- Comfortable engaging with senior business stakeholders, including C-suite and VP-level executives at large organizations — you communicate with confidence, clarity, and polish.
- Experienced working with data and analytics to inform decisions, prioritize engagement, and identify risk and opportunity across a large account base.
- Familiar with customer success platforms, CRM tools, and automation systems (e.g., Gainsight, Salesforce, Outreach, Gong) and eager to apply them at scale.
- Exposure to an industrial or operational environment is a plus (e.g., manufacturing, facilities, engineering, or frontline workforce teams).
- Curious about automation and AI and motivated to find smarter, more scalable ways to engage and support customers.
- Highly organized and process-driven, with the ability to manage multiple programs and a large portfolio simultaneously without dropping the ball.
- Strong analytical and problem-solving skills — you translate data into insight and insight into action.
- Passionate about customer outcomes and energized by the opportunity to build scalable programs that make a real impact.
PREFERRED QUALIFICATIONS
What’s in it for you:
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A work culture where you’ll work alongside people across the globe who reflect the MaintainX values: Smart, Humble, Optimist. We believe in meritocracy, where ideas and effort are publicly celebrated.
About us
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
See all 538+ E-3 Visa Enterprise Customer Success Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Enterprise Customer Success Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Enterprise Customer Success
Frame your degree field precisely
Customer success roles sit at the intersection of business, communications, and technology. Your Australian degree needs to map to the specific job requirements, a commerce or IT degree typically supports enterprise CS roles more cleanly than a general arts qualification.
Target SaaS companies with existing E-3 history
Enterprise software and cloud platform employers file LCAs regularly for Australian hires. Search DOL's public LCA disclosure data to identify companies that have sponsored E-3s in customer success, account management, or implementation roles before your outreach.
Get your offer letter to specify the degree requirement
The E-3 visa specialty occupation test requires that a bachelor's degree in a specific field is a normal requirement for the role. Ask your hiring manager to confirm the job description explicitly states the degree requirement, vague language can complicate your visa application.
Use Migrate Mate's E-3 filing service for your LCA and paperwork
Once you have an offer, the LCA must be certified by DOL before your consulate appointment can proceed. Migrate Mate's E-3 filing service manages the entire process from offer to consulate appointment, so nothing stalls between verbal offer and visa stamp.
Prepare proof of Australian citizenship early
The E-3 is available only to Australian nationals, so your passport is a core document at every stage. If your passport expires within 18 months, renew it before you start interviewing, consulates won't issue a visa stamp beyond your passport's expiry date.
Clarify remote work arrangements before filing
Your LCA certifies a specific worksite location, and enterprise CS roles often involve hybrid or distributed work. If your role is remote or multi-site, confirm with your employer how the worksite is designated on the LCA before USCIS or the consulate reviews your application.
E-3 Visa Enterprise Customer Success: Frequently Asked Questions
How do I find Enterprise Customer Success jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for this search, it filters Enterprise Customer Success roles by employers who have E-3 visa sponsorship history, so you're not cold-applying to companies unfamiliar with the process. General job boards don't filter by visa type or sponsorship willingness, which wastes time on roles that will never move forward for an Australian applicant.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does an Enterprise Customer Success role qualify as a specialty occupation for the E-3?
It can, but the qualification depends on how the role is written. Enterprise CS positions that require a bachelor's degree in business, information technology, or a related field typically meet the specialty occupation standard. Roles described as entry-level or where any degree is acceptable regardless of field are harder to support. Your job description needs to tie the degree requirement to the specific duties of the role.
How does the E-3 compare to the H-1B for Enterprise Customer Success professionals?
The E-3 has no lottery and no annual cap, so you can apply any time of year after receiving a job offer. The H-1B requires entering a random selection process that runs once a year, with results in March and a start date no earlier than October. For Australian professionals, the E-3 means your employer can move from offer to visa approval in weeks, not a year-long waiting cycle.
Can I switch employers after arriving in the U.S. on an E-3 for a customer success role?
Yes, but you need a new LCA and a new visa application tied to the new employer before you start working. The E-3 is employer-specific, so your authorization to work ends when your employment with the sponsoring company ends. If you're changing jobs, your new employer needs to begin the LCA process before your last day with your current employer to avoid a gap in authorized work status.