E-3 Visa Enterprise Customer Success Jobs
Enterprise Customer Success roles qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and meets the specialty occupation standard. Australian professionals can enter the U.S. on a two-year E-3, renew indefinitely, and avoid the H-1B lottery entirely, making this one of the most direct paths to a U.S. customer success career.
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Get Access To All JobsWhy Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
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Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
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Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
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Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
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Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
-
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
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Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
-
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
What You Have
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Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management in an Enterprise SaaS or legal (big law or in-house) environment
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Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
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Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
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Team players described as committed, collaborative and proactive with a team-first mentality.
Why Dallas
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Harvey is opening a new Dallas office as part of our continued U.S. expansion, creating an opportunity to be part of a growing local team while working within a well-established enterprise sales organization.
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The role offers in-person collaboration, access to a strong regional enterprise market, and visibility as the office scales.
What We Offer
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A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
-
An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
-
A collaborative work environment that promotes growth, learning, and development.
Compensation
$160,000 – $185,000 with an 80/20 split
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
-
Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
-
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
-
Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
-
Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
-
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
-
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
-
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
What You Have
-
Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management in an Enterprise SaaS or legal (big law or in-house) environment
-
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
-
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
-
Team players described as committed, collaborative and proactive with a team-first mentality.
Why Dallas
-
Harvey is opening a new Dallas office as part of our continued U.S. expansion, creating an opportunity to be part of a growing local team while working within a well-established enterprise sales organization.
-
The role offers in-person collaboration, access to a strong regional enterprise market, and visibility as the office scales.
What We Offer
-
A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
-
An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
-
A collaborative work environment that promotes growth, learning, and development.
Compensation
$160,000 – $185,000 with an 80/20 split
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
See all 396+ Enterprise Customer Success jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Enterprise Customer Success roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as an Enterprise Customer Success
Frame your degree field precisely
Customer success roles sit at the intersection of business, communications, and technology. Your Australian degree needs to map to the specific job requirements, a commerce or IT degree typically supports enterprise CS roles more cleanly than a general arts qualification.
Target SaaS companies with existing E-3 history
Enterprise software and cloud platform employers file LCAs regularly for Australian hires. Search DOL's public LCA disclosure data to identify companies that have sponsored E-3s in customer success, account management, or implementation roles before your outreach.
Get your offer letter to specify the degree requirement
The E-3 specialty occupation test requires that a bachelor's degree in a specific field is a normal requirement for the role. Ask your hiring manager to confirm the job description explicitly states the degree requirement, vague language can complicate your visa application.
Use Migrate Mate's E-3 filing service for your LCA and paperwork
Once you have an offer, the LCA must be certified by DOL before your consulate appointment can proceed. Migrate Mate's E-3 filing service manages the entire process from offer to consulate appointment, so nothing stalls between verbal offer and visa stamp.
Prepare proof of Australian citizenship early
The E-3 is available only to Australian nationals, so your passport is a core document at every stage. If your passport expires within 18 months, renew it before you start interviewing, consulates won't issue a visa stamp beyond your passport's expiry date.
Clarify remote work arrangements before filing
Your LCA certifies a specific worksite location, and enterprise CS roles often involve hybrid or distributed work. If your role is remote or multi-site, confirm with your employer how the worksite is designated on the LCA before USCIS or the consulate reviews your application.
Enterprise Customer Success jobs are hiring across the US. Find yours.
Find Enterprise Customer Success JobsEnterprise Customer Success E-3 Visa: Frequently Asked Questions
How do I find Enterprise Customer Success jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for this search, it filters Enterprise Customer Success roles by employers who have E-3 visa sponsorship history, so you're not cold-applying to companies unfamiliar with the process. General job boards don't filter by visa type or sponsorship willingness, which wastes time on roles that will never move forward for an Australian applicant.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does an Enterprise Customer Success role qualify as a specialty occupation for the E-3?
It can, but the qualification depends on how the role is written. Enterprise CS positions that require a bachelor's degree in business, information technology, or a related field typically meet the specialty occupation standard. Roles described as entry-level or where any degree is acceptable regardless of field are harder to support. Your job description needs to tie the degree requirement to the specific duties of the role.
How does the E-3 compare to the H-1B for Enterprise Customer Success professionals?
The E-3 has no lottery and no annual cap, so you can apply any time of year after receiving a job offer. The H-1B requires entering a random selection process that runs once a year, with results in March and a start date no earlier than October. For Australian professionals, the E-3 means your employer can move from offer to visa approval in weeks, not a year-long waiting cycle.
Can I switch employers after arriving in the U.S. on an E-3 for a customer success role?
Yes, but you need a new LCA and a new visa application tied to the new employer before you start working. The E-3 is employer-specific, so your authorization to work ends when your employment with the sponsoring company ends. If you're changing jobs, your new employer needs to begin the LCA process before your last day with your current employer to avoid a gap in authorized work status.
See which Enterprise Customer Success employers are hiring and sponsoring visas right now.
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