E-3 Visa Client Support Specialist Jobs
Client Support Specialist roles qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and meets the specialty occupation standard. Australian nationals can secure two-year renewable E-3 status with no lottery and no annual cap, making this one of the more direct paths into U.S. customer-facing and technical support careers.
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Get Access To All JobsINTRODUCTION
Job Purpose
The Client Support Specialist I acts as a subject-matter expert and product specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business.
Products supported include: Bankruptcy and Foreclosure
Responsibilities
- Develop and effectively apply learned technical and domain expertise to assist customers and team members in the intended and proper use of Ice Mortgage Technology software solutions.
- Resolve problems reported by the customer in a timely manner with minimal assistance while maintaining a satisfactory level of customer satisfaction.
- Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance with departmental standards.
- Recognize systemic customer-impacting problems and respond appropriately per departmental procedure.
- Understand and follow company and departmental guidelines and policies for customer interaction/customer service.
- Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard.
- Drive customer interactions as set forth by department policy and procedure.
- Adhere to schedule as set forth by management.
- Manage case backlog to departmental standards.
- Thoroughly and accurately document details of all customer interactions in appropriate case management system.
KNOWLEDGE AND EXPERIENCE
- 2 years equivalent mortgage servicing or technical support experience.
- Ability to manage own time to department and team standards and expectations.
- An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution.
- Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer.
- Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Ability to learn and apply the use of department, job, and role specific policies, processes, procedures, and technologies.
- Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures.
- Excellent customer service, organizational, analytical, and problem-solving skills.
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
- Excellent oral and written communication skills.
- Possesses an ability to manage own time to department and team standards and expectations.
- Ability to prioritize and manage work in fast paced high volume environment.
SCHEDULE
Hours will be 11:00 AM-8:00 PM EST Monday-Friday
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
INTRODUCTION
Job Purpose
The Client Support Specialist I acts as a subject-matter expert and product specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business.
Products supported include: Bankruptcy and Foreclosure
Responsibilities
- Develop and effectively apply learned technical and domain expertise to assist customers and team members in the intended and proper use of Ice Mortgage Technology software solutions.
- Resolve problems reported by the customer in a timely manner with minimal assistance while maintaining a satisfactory level of customer satisfaction.
- Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance with departmental standards.
- Recognize systemic customer-impacting problems and respond appropriately per departmental procedure.
- Understand and follow company and departmental guidelines and policies for customer interaction/customer service.
- Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard.
- Drive customer interactions as set forth by department policy and procedure.
- Adhere to schedule as set forth by management.
- Manage case backlog to departmental standards.
- Thoroughly and accurately document details of all customer interactions in appropriate case management system.
KNOWLEDGE AND EXPERIENCE
- 2 years equivalent mortgage servicing or technical support experience.
- Ability to manage own time to department and team standards and expectations.
- An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution.
- Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer.
- Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge. Ability to learn and apply the use of department, job, and role specific policies, processes, procedures, and technologies.
- Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures.
- Excellent customer service, organizational, analytical, and problem-solving skills.
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
- Excellent oral and written communication skills.
- Possesses an ability to manage own time to department and team standards and expectations.
- Ability to prioritize and manage work in fast paced high volume environment.
SCHEDULE
Hours will be 11:00 AM-8:00 PM EST Monday-Friday
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Client Support Specialist
Frame your Australian degree for U.S. employers
A three-year Australian bachelor's degree is generally accepted as equivalent to a four-year U.S. degree for E-3 purposes. Get a credential evaluation letter ready before you apply so employers don't stall on the sponsorship question.
Target companies with existing E-3 filing history
Search DOL's LCA disclosure data for employers who have filed Labor Condition Applications for client support or customer success roles. A company that has sponsored E-3 workers before already has internal processes and legal counsel in place.
Clarify the specialty occupation case before the offer stage
Client support roles vary widely. Roles requiring a specific degree field, such as IT systems, business administration, or communications, clear the specialty occupation bar more cleanly than generalist support positions. Confirm the job description reflects a degree requirement before you negotiate.
Ask your employer to file the LCA before your start date
The DOL must certify your Labor Condition Application before your visa interview. Build at least two to three weeks of LCA processing time into your timeline so your consulate appointment isn't delayed by a pending certification.
Use Migrate Mate's E-3 filing service for the full process
Once you have an offer, Migrate Mate's E-3 filing service handles your LCA, visa paperwork, and consulate preparation end-to-end, so neither you nor your employer has to manage unfamiliar government filings under a tight start-date deadline.
Negotiate employer coverage of government filing fees
E-3 sponsorship costs fall primarily on you as the applicant, not the employer, but many companies will cover or reimburse your visa fees as part of an offer. Raise this during the offer stage, not after you've accepted, so the arrangement is documented.
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Find Client Support Specialist JobsClient Support Specialist E-3 Visa: Frequently Asked Questions
How do I find Client Support Specialist jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for this search. It surfaces Client Support Specialist roles at U.S. employers who have a track record of sponsoring E-3 and similar work visas, so you're not cold-applying to companies that have never navigated the process. Filter by role and visa type to see active listings.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Client Support Specialist role qualify as a specialty occupation for the E-3?
It depends on how the position is defined. USCIS requires the role to normally require at least a bachelor's degree in a specific field. A client support role tied to a software platform, technical product, or regulated industry, where a degree in IT, business, or communications is genuinely required, is a stronger case than a general customer service position where any degree is listed as preferred.
How does the E-3 compare to the H-1B for Client Support Specialist roles?
The E-3 has no annual lottery and no numerical cap, so you can apply any time of year and receive a decision without waiting for a random selection. The H-1B cap fills in days and most applicants are not selected. For Australian nationals in client support roles, the E-3 is a far more predictable path, with the same specialty occupation standard but none of the lottery risk.
Can I change employers while on E-3 status in a client support role?
Yes, but you need to restart the process with each new employer. Your E-3 status is tied to a specific employer and position, so your new company must file a fresh LCA with the DOL and you'll need a new visa stamp before you start. You can't simply transfer your existing E-3 the way an H-1B holder can port under AC21.
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