E-3 Visa Technical Support Analyst Jobs
Technical Support Analyst roles qualify for E-3 visa sponsorship when tied to a specialty occupation requiring a bachelor's degree in a relevant field. Australian professionals benefit from no lottery, no annual cap, and indefinite two-year renewals, making long-term U.S. careers in IT support infrastructure genuinely accessible.
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Get Access To All JobsAre you interested in supporting technology that directly impacts public safety and helps keep communities safe?
Would you like to work in a collaborative, agile environment where your technical skills make a real-world difference?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance.
About our Team
You’ll join a collaborative, agile support team focused on maintaining and improving mission-critical traffic safety and crash reporting systems. The team works closely with developers, QA, and external public safety users to resolve issues efficiently and continuously improve system performance and user experience.
About the Role
The Tech Support Analyst II provides mid-level technical support for web and Windows-based applications built on the .NET and Microsoft technology stack. Working as part of a collaborative, agile team, this role is critical to supporting the State’s centralized crash reporting repository and traffic safety systems. The TSA II will troubleshoot application issues, analyze relational database data, and provide hands-on support directly to end users—primarily law enforcement professionals—who rely on these tools for public safety operations.
Responsibilities
- Provide technical support for .NET-based applications, addressing functionality, performance, and access issues
- Troubleshoot and resolve user-reported issues via phone, email, and ticketing systems
- Remotely access client environments to investigate and resolve technical problems
- Query and analyze relational databases, including SQL Server, to identify data-related issues
- Validate crash and citation data for accuracy and consistency
- Communicate clearly with law enforcement and traffic safety users to understand and resolve issues
- Manage support tickets from intake through resolution, documenting outcomes and steps taken
- Collaborate with developers, QA engineers, and other analysts in an agile environment
Requirements
- 2-4 years of experience in technical support, application support, or a related IT role
- Experience supporting Microsoft technologies, including .NET applications and SQL Server
- Strong analytical and troubleshooting skills
- Clear verbal and written communication skills
- Comfort working directly with external users in a customer-facing environment
- Ability to work in a hybrid model, with three days onsite in Martinsville, IN
- Familiarity with remote access tools and ticketing systems
- Exposure to agile development or support environments
Preferred Qualifications
- Prior experience supporting government, public safety, or law enforcement applications
- Familiarity with remote access tools and IT ticketing systems
- Exposure to agile development environments
Risk benefit statement
Learn more about the LexisNexis Risk team and how we work
U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Are you interested in supporting technology that directly impacts public safety and helps keep communities safe?
Would you like to work in a collaborative, agile environment where your technical skills make a real-world difference?
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance.
About our Team
You’ll join a collaborative, agile support team focused on maintaining and improving mission-critical traffic safety and crash reporting systems. The team works closely with developers, QA, and external public safety users to resolve issues efficiently and continuously improve system performance and user experience.
About the Role
The Tech Support Analyst II provides mid-level technical support for web and Windows-based applications built on the .NET and Microsoft technology stack. Working as part of a collaborative, agile team, this role is critical to supporting the State’s centralized crash reporting repository and traffic safety systems. The TSA II will troubleshoot application issues, analyze relational database data, and provide hands-on support directly to end users—primarily law enforcement professionals—who rely on these tools for public safety operations.
Responsibilities
- Provide technical support for .NET-based applications, addressing functionality, performance, and access issues
- Troubleshoot and resolve user-reported issues via phone, email, and ticketing systems
- Remotely access client environments to investigate and resolve technical problems
- Query and analyze relational databases, including SQL Server, to identify data-related issues
- Validate crash and citation data for accuracy and consistency
- Communicate clearly with law enforcement and traffic safety users to understand and resolve issues
- Manage support tickets from intake through resolution, documenting outcomes and steps taken
- Collaborate with developers, QA engineers, and other analysts in an agile environment
Requirements
- 2-4 years of experience in technical support, application support, or a related IT role
- Experience supporting Microsoft technologies, including .NET applications and SQL Server
- Strong analytical and troubleshooting skills
- Clear verbal and written communication skills
- Comfort working directly with external users in a customer-facing environment
- Ability to work in a hybrid model, with three days onsite in Martinsville, IN
- Familiarity with remote access tools and ticketing systems
- Exposure to agile development or support environments
Preferred Qualifications
- Prior experience supporting government, public safety, or law enforcement applications
- Familiarity with remote access tools and IT ticketing systems
- Exposure to agile development environments
Risk benefit statement
Learn more about the LexisNexis Risk team and how we work
U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
See all 329+ E-3 Visa Technical Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Technical Support Analyst Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Technical Support Analyst
Frame your degree as specialty occupation evidence
U.S. consular officers assess whether your IT or computer science degree directly supports the Technical Support Analyst role. Gather transcripts and a credential evaluation confirming your Australian bachelor's equivalency to a four-year U.S. degree before approaching employers.
Target employers with active LCA filing history
Search DOL's Foreign Labor Application Gateway for employers who have previously certified LCAs for technical support or IT analyst roles. Prior LCA activity signals the employer understands E-3 visa sponsorship obligations and won't stall your offer over unfamiliarity with the process.
Clarify the specialty occupation question early
Some Technical Support Analyst job postings list a degree as preferred rather than required, which can jeopardize E-3 eligibility. Ask hiring managers to confirm the role requires a bachelor's in a specific field before investing time in the interview process.
Use Migrate Mate's E-3 filing service after receiving your offer
Once you have a signed offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork end-to-end, from DOL certification through consulate appointment preparation, so you're not managing government portals while starting a new job.
Prepare for specialty occupation scrutiny at the consulate
Sydney, Melbourne, and Perth consular officers sometimes question whether technical support roles meet the specialty occupation threshold. Bring your official job description, offer letter, and employer documentation explicitly linking the role's duties to your degree field.
Negotiate your start date around E-3 processing timelines
E-3 consular interviews can be scheduled within two to four weeks in most Australian cities, but administrative processing can extend this. Set your start date at least six weeks after your anticipated interview to give yourself a realistic buffer without breaching your offer terms.
E-3 Visa Technical Support Analyst: Frequently Asked Questions
How do I find Technical Support Analyst jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles with E-3 sponsorship. Rather than filtering through general job boards, you can search Technical Support Analyst openings from employers who already understand E-3 requirements and are prepared to file the necessary Labor Condition Application with DOL.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Technical Support Analyst role qualify as a specialty occupation for the E-3?
It depends on how the role is defined. The E-3 requires the position to normally require a bachelor's degree in a specific field. A Technical Support Analyst role tied to complex enterprise systems, cloud infrastructure, or cybersecurity, with an explicit degree requirement in computer science or information technology, generally qualifies. Generalist help desk roles with no stated degree requirement are more likely to face scrutiny at the consulate.
How does the E-3 compare to the H-1B for Technical Support Analyst roles?
The E-3 is significantly more accessible for Australian nationals in this field. The H-1B visa is subject to an annual cap of 85,000 and a randomized lottery, meaning qualified candidates are frequently excluded by chance alone. The E-3 has an annual allocation of 10,500 visas that has never been fully used, no lottery, and no cap-related wait. You can apply directly at a consulate once your employer has a certified LCA, typically within weeks of your offer.
Can I switch Technical Support Analyst employers while on an E-3?
Yes, but you can't transfer your existing E-3 to a new employer the way an H-1B holder uses portability rules. Each new employer must file a fresh LCA with DOL and you'll need a new E-3 visa stamp if you travel internationally. If you're already in the U.S., you can start with the new employer once the new LCA is certified, but your visa stamp must reflect the current employer at your next border crossing.