E-3 Visa Client Specialist Jobs
Client Specialist roles in the U.S. qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and meets the specialty occupation standard. The E-3 has no lottery, no annual cap, and renews in two-year increments, giving Australian professionals a straightforward path to long-term U.S. client-facing careers.
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Get Access To All JobsAbout the Business
At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data. You can learn more about ICIS at https://www.icis.com/explore.
About our Team
Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit.
About the Role
As a Customer Success Manager, you will deliver the Customer Success engagement strategy for a portfolio of accounts. You will build trusted customer relationships, develop a deep understanding of customer goals and workflows, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.
Responsibilities
- Proactively help customers achieve their desired business outcomes by developing a deep understanding of their business models, engaging in value-based conversations, and acting as a trusted connection between customers and ICIS.
- Work effectively with account managers to ensure an excellent client experience, with a focus on improving retention, customer satisfaction, and product adoption.
- Develop a comprehensive understanding of assigned accounts, identify meaningful engagement opportunities, and work cross-functionally to ensure engagements are relevant, impactful, and value driven.
- Establish and maintain strong relationships with client contacts, deliver appropriate engagements, and identify whitespace and growth opportunities.
- Use data and insights to drive effective engagements, monitor their impact on customer behavior and outcomes, and support innovation and continuous improvement.
- Build and maintain stakeholder maps, identify customer personas, understand customer workflows, and work closely with internal and external stakeholders to deliver Customer Success outcomes.
- Gather and share customer feedback with the wider organization, developing value statements and customer testimonials by delivering additional value and leveraging trusted relationships.
- Travel to visit customers or represent ICIS at events, conferences, or trade shows when required, in line with applicable travel guidelines.
Requirements
- Fluent English, Portuguese, and Spanish.
- Client-facing experience in Customer Success, Account Management, or a related role.
- Strong verbal and written communication skills, with the ability to influence stakeholders and build relationships across global teams and at all organizational levels.
- Strong time management, project management, problem-solving, prioritization, and multitasking skills.
- Proactive and self-directed, with the ability to take ownership, work independently, collaborate effectively, and manage multiple priorities with minimal supervision.
- Experience using Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Teams; experience working with Salesforce is a plus.
- Naturally curious, adaptable, and willing to ask questions, challenge assumptions, learn from challenges, and seek better customer and business outcomes.
- Passionate about delivering a world-class customer experience, with a positive, creative, collaborative, and continuous-improvement mindset.
U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
About the Business
At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data. You can learn more about ICIS at https://www.icis.com/explore.
About our Team
Our teams are fuelled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all - we're creative problem solvers with an entrepreneurial spirit.
About the Role
As a Customer Success Manager, you will deliver the Customer Success engagement strategy for a portfolio of accounts. You will build trusted customer relationships, develop a deep understanding of customer goals and workflows, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.
Responsibilities
- Proactively help customers achieve their desired business outcomes by developing a deep understanding of their business models, engaging in value-based conversations, and acting as a trusted connection between customers and ICIS.
- Work effectively with account managers to ensure an excellent client experience, with a focus on improving retention, customer satisfaction, and product adoption.
- Develop a comprehensive understanding of assigned accounts, identify meaningful engagement opportunities, and work cross-functionally to ensure engagements are relevant, impactful, and value driven.
- Establish and maintain strong relationships with client contacts, deliver appropriate engagements, and identify whitespace and growth opportunities.
- Use data and insights to drive effective engagements, monitor their impact on customer behavior and outcomes, and support innovation and continuous improvement.
- Build and maintain stakeholder maps, identify customer personas, understand customer workflows, and work closely with internal and external stakeholders to deliver Customer Success outcomes.
- Gather and share customer feedback with the wider organization, developing value statements and customer testimonials by delivering additional value and leveraging trusted relationships.
- Travel to visit customers or represent ICIS at events, conferences, or trade shows when required, in line with applicable travel guidelines.
Requirements
- Fluent English, Portuguese, and Spanish.
- Client-facing experience in Customer Success, Account Management, or a related role.
- Strong verbal and written communication skills, with the ability to influence stakeholders and build relationships across global teams and at all organizational levels.
- Strong time management, project management, problem-solving, prioritization, and multitasking skills.
- Proactive and self-directed, with the ability to take ownership, work independently, collaborate effectively, and manage multiple priorities with minimal supervision.
- Experience using Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Teams; experience working with Salesforce is a plus.
- Naturally curious, adaptable, and willing to ask questions, challenge assumptions, learn from challenges, and seek better customer and business outcomes.
- Passionate about delivering a world-class customer experience, with a positive, creative, collaborative, and continuous-improvement mindset.
U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
See all E-3 Visa Client Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Client Specialist Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Client Specialist
Frame your degree as field-specific
Client Specialist roles often draw scrutiny from USCIS because the title sounds generalist. Pair your degree with a job description that names the specific discipline it applies to, such as financial services, healthcare technology, or enterprise software.
Target employers with active LCA history
Search the DOL's Foreign Labor Application Gateway for employers who have filed Labor Condition Applications for client-facing or account management roles. Prior LCA filings signal that the employer already understands the E-3 visa process and won't need convincing.
Clarify E-3 versus H-1B early in interviews
Many U.S. hiring managers assume visa sponsorship means H-1B lottery exposure. Tell them upfront that the E-3 has no lottery, no cap, and can be filed directly at a U.S. consulate, which removes the April registration window as a hiring constraint.
Get your credential equivalency documented before applying
Australian three-year bachelor's degrees are generally accepted under E-3, but some employers request written confirmation. Obtain a credential evaluation from a NACES-accredited evaluator before your first interview so you can provide it the same day an offer lands.
Use Migrate Mate's E-3 filing service for the LCA and paperwork
Once you have an offer, your employer needs to file the LCA with DOL before anything else moves. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork so the post-offer timeline doesn't stall while your new employer figures out the process.
Time your consulate appointment around your start date
E-3 visas are issued at Australian consulates in Sydney, Melbourne, and Perth, with appointment availability varying by location and season. Book your slot as soon as the LCA is certified so you're not delaying your start date waiting on a consulate backlog.
E-3 Visa Client Specialist: Frequently Asked Questions
How do I find Client Specialist jobs that offer E-3 visa sponsorship?
Search Migrate Mate to filter Client Specialist roles by employers with E-3 sponsorship history. Most general job boards don't surface sponsorship willingness, so you can spend weeks applying to employers who won't file. Migrate Mate surfaces roles where employers have already demonstrated they understand and support the E-3 process for Australian professionals.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Client Specialist role qualify as a specialty occupation for the E-3?
It can, but the job description does the heavy lifting. USCIS assesses whether the specific position requires a bachelor's degree in a directly related field. A Client Specialist role in enterprise software implementation, financial planning, or healthcare technology is far easier to qualify than a broadly defined account support role. Your employer's job posting language matters at the consulate.
How does the E-3 compare to the H-1B for Client Specialist roles?
The E-3 has no annual lottery and no cap, so your employer can file any time of year and you don't risk being unselected. H-1B registrations open once a year in March and offer roughly a 25% selection rate, meaning most applicants wait a year or more for a second chance. For Australians, the E-3 is a direct path that bypasses that uncertainty entirely.
Can I change employers while on an E-3 as a Client Specialist?
Yes, but each new employer must file a fresh LCA with DOL and you'll need a new visa stamp if your current one lists the previous employer. You can begin working for the new employer once the LCA is certified and a new E-3 visa is issued at a consulate. There's no portability rule like H-1B, so the process restarts with each employer change.