E-3 Visa Customer Service Jobs
Customer Service roles in the U.S. can qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a relevant field such as business, communications, or management. The E-3 is exclusive to Australian citizens, carries no lottery, and renews in two-year increments as long as you hold a qualifying offer.
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Get Access To All JobsLocation: Ascension Seton Medical Center, Austin
Shift Hours: Full-time in the Women's Center, Monday to Friday 8:30 AM to 5:00 PM
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative (Patient Registration), you’ll work to help our patients check into the hospital. It’s a fast-paced, high-volume department, and you’ll be the person patients rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly, but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type accurately and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check before hire.
Here’s what you can expect working in Patient Registration (Customer Service):
-
Working on computers and answering phones to intake information in a busy, high-volume, stressful area of the Hospital. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
-
Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
-
Fast-paced work environment, on your feet assisting patients in completing their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage that will require knowledge through training. You must work quickly and expect the unexpected. This is not a casual desk job.
-
A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements
-
High School Diploma or GED
-
Excellent customer service experience
-
Insurance or medical-related knowledge is needed
-
Ready to work in a very fast-paced, high-stress environment
-
Basic computer multitasking and typing skills are required
-
Bilingual English/Spanish skills are preferred
For this US-based position, the base pay range is $15.50 - $23.21 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights.
Location: Ascension Seton Medical Center, Austin
Shift Hours: Full-time in the Women's Center, Monday to Friday 8:30 AM to 5:00 PM
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative (Patient Registration), you’ll work to help our patients check into the hospital. It’s a fast-paced, high-volume department, and you’ll be the person patients rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly, but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type accurately and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check before hire.
Here’s what you can expect working in Patient Registration (Customer Service):
-
Working on computers and answering phones to intake information in a busy, high-volume, stressful area of the Hospital. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
-
Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
-
Fast-paced work environment, on your feet assisting patients in completing their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage that will require knowledge through training. You must work quickly and expect the unexpected. This is not a casual desk job.
-
A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements
-
High School Diploma or GED
-
Excellent customer service experience
-
Insurance or medical-related knowledge is needed
-
Ready to work in a very fast-paced, high-stress environment
-
Basic computer multitasking and typing skills are required
-
Bilingual English/Spanish skills are preferred
For this US-based position, the base pay range is $15.50 - $23.21 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights.
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Service
Frame your degree for specialty occupation
Customer Service roles only qualify for E-3 sponsorship when the position genuinely requires a bachelor's degree. Tailor your resume and cover letter to emphasize analytical, technical, or managerial duties that justify the degree requirement to a consular officer.
Target employers with existing E-3 history
Search DOL's Labor Condition Application disclosure data to find U.S. companies that have already filed LCAs for Australian workers. Employers with prior E-3 filings understand the process and are less likely to withdraw an offer over sponsorship concerns.
Clarify the specialty occupation question early
Raise E-3 eligibility in the second or third conversation with a hiring manager, not after an offer. Ask directly whether the role requires a specific bachelor's degree, not just any degree, since that distinction determines whether your sponsorship application will hold up at the consulate.
Get your Australian credential equivalency documented
Your three-year Australian bachelor's degree is generally accepted as equivalent to a U.S. four-year degree for E-3 purposes. If your employer or consulate asks for confirmation, a credential evaluation from a USCIS-recognized foreign credential evaluation service resolves the question.
Use Migrate Mate's E-3 filing service after your offer
Once you have a signed offer letter, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork. This covers DOL certification, DS-160 preparation, and consulate appointment guidance so nothing delays your start date.
Understand your E-3 status during employer transitions
Your E-3 is employer-specific. If you change jobs after arriving in the U.S., your new employer must file a fresh LCA before you start. There is no portability provision like AC21 under E-3, so plan the timing carefully before resigning.
Customer Service jobs are hiring across the US. Find yours.
Find Customer Service JobsCustomer Service E-3 Visa: Frequently Asked Questions
How do I find Customer Service jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles with E-3 sponsorship. You can filter by job title and see which employers have sponsored E-3 or H-1B visas before, saving you from applying to companies that will decline to sponsor once they learn what's involved.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Do Customer Service jobs qualify as a specialty occupation for the E-3?
Not all Customer Service roles qualify. The position must normally require at least a bachelor's degree in a specific field, such as business, communications, or a related discipline. Generic customer support or call center roles that accept any background typically don't meet the specialty occupation standard. Roles with account management, technical support, or client success responsibilities tied to a degree field have a stronger case.
How does the E-3 compare to the H-1B for Customer Service roles?
The E-3 is available only to Australian citizens but has no annual cap and no lottery, so you can apply at any time of year once you have a job offer. The H-1B is subject to a heavily oversubscribed lottery, meaning most applicants aren't selected. For Australians in Customer Service, the E-3 is a more reliable path since you're not competing for limited slots or waiting for an annual registration window.
Can my E-3 be denied if my Customer Service role doesn't clearly require a degree?
Yes. Consular officers assess whether the specific position requires a bachelor's degree as a standard entry requirement for that occupation. If the job description is vague or the employer can't demonstrate the degree requirement is genuine, the officer can deny the visa. A detailed offer letter and a well-drafted LCA that explains the role's complexity significantly reduce that risk.
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