E-3 Visa Product Support Specialist Jobs
Product Support Specialist roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a relevant field such as computer science, information systems, or business. Australian professionals benefit from E-3's no-lottery structure and indefinite two-year renewals, making long-term U.S. careers in technical support genuinely accessible.
See All Product Support Specialist JobsOverview
Showing 5 of 98+ Product Support Specialist jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 98+ Product Support Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Product Support Specialist roles.
Get Access To All JobsINTRODUCTION
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
DX, now part of Atlassian, helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. Based in downtown Salt Lake City, we are trusted by industry leaders like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings to help their engineering teams thrive at scale.
Responsibilities
As a Support Specialist, you will work closely with customers to understand and troubleshoot technical issues across our platform and integrations. This requires familiarity with APIs, data ingestion pipelines, authentication configurations, and the engineering systems customers connect to DX (e.g., GitHub, Jira, Azure DevOps).
You will also support customers using our survey tools, which help teams gather and act on feedback from developers, engineering managers, and other technical stakeholders. This includes assisting with survey configuration, deployment, and interpreting survey data alongside usage analytics to provide a holistic view of developer experience.
You’ll be a key member of our support team, helping customers resolve issues via web, email, case updates, and direct video or Slack-based support. You’ll also partner with our Engineering and Customer Experience teams to ensure product quality and to share insights on recurring challenges or product gaps.
This is a great opportunity for someone excited to work at the intersection of developer tools, data infrastructure, team feedback, and customer advocacy—and eager to learn and grow within a fast-paced, global organization.
Key Responsibilities
- Customer Advocacy: Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly.
- Survey Enablement: Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams.
- Technical Troubleshooting: Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product.
- Omnichannel Support: Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls.
- Process Improvement: Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources.
BASIC QUALIFICATIONS
- Experience: 0–2+ years of customer-facing technical support or solutions engineering experience.
- Tooling: Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc.
- Integrations: Understanding of APIs and how systems connect via webhooks or tokens.
- Communication: Comfort troubleshooting and explaining technical concepts to both technical and non-technical users.
- Security: Familiarity with authentication concepts (OAuth, SAML, token-based auth).
COMPENSATION
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
- Zone A: USD 90000 - USD 108000
- Zone B: USD 81000 - USD 97200
- Zone C: USD 74700 - USD 89640
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
BENEFITS & PERKS
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
ABOUT ATLASSIAN
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
INTRODUCTION
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
DX, now part of Atlassian, helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. Based in downtown Salt Lake City, we are trusted by industry leaders like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings to help their engineering teams thrive at scale.
Responsibilities
As a Support Specialist, you will work closely with customers to understand and troubleshoot technical issues across our platform and integrations. This requires familiarity with APIs, data ingestion pipelines, authentication configurations, and the engineering systems customers connect to DX (e.g., GitHub, Jira, Azure DevOps).
You will also support customers using our survey tools, which help teams gather and act on feedback from developers, engineering managers, and other technical stakeholders. This includes assisting with survey configuration, deployment, and interpreting survey data alongside usage analytics to provide a holistic view of developer experience.
You’ll be a key member of our support team, helping customers resolve issues via web, email, case updates, and direct video or Slack-based support. You’ll also partner with our Engineering and Customer Experience teams to ensure product quality and to share insights on recurring challenges or product gaps.
This is a great opportunity for someone excited to work at the intersection of developer tools, data infrastructure, team feedback, and customer advocacy—and eager to learn and grow within a fast-paced, global organization.
Key Responsibilities
- Customer Advocacy: Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly.
- Survey Enablement: Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams.
- Technical Troubleshooting: Investigate and resolve unexpected product behaviors, escalating when necessary to Engineering or Product.
- Omnichannel Support: Communicate clearly and professionally with customers via Slack Connect, Microsoft Teams, email, and video calls.
- Process Improvement: Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources.
BASIC QUALIFICATIONS
- Experience: 0–2+ years of customer-facing technical support or solutions engineering experience.
- Tooling: Familiarity with engineering tools like GitHub, Jira, Azure DevOps, GitLab, etc.
- Integrations: Understanding of APIs and how systems connect via webhooks or tokens.
- Communication: Comfort troubleshooting and explaining technical concepts to both technical and non-technical users.
- Security: Familiarity with authentication concepts (OAuth, SAML, token-based auth).
COMPENSATION
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
- Zone A: USD 90000 - USD 108000
- Zone B: USD 81000 - USD 97200
- Zone C: USD 74700 - USD 89640
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
BENEFITS & PERKS
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
ABOUT ATLASSIAN
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
See all 98+ Product Support Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Product Support Specialist roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Product Support Specialist
Frame your degree for specialty occupation
U.S. consular officers assess whether your role theoretically requires a bachelor's degree. Document how your Australian degree in IT, information systems, or a related field directly underpins the technical complexity of the Product Support Specialist position you're accepting.
Target employers with LCA filing history
Search DOL's Office of Foreign Labor Certification disclosure data to identify companies that have filed LCAs for product support or technical support roles. Prior LCA activity signals an employer already understands the E-3 sponsorship process and won't stall at the paperwork stage.
Clarify sponsorship scope before accepting an offer
Some employers assume E-3 sponsorship only means signing an LCA. Confirm upfront that your employer will also provide a support letter, prevailing wage documentation, and preparation assistance for your consulate appointment, not just the DOL filing.
Use Migrate Mate's E-3 filing service for end-to-end preparation
Once you have a job offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork. This keeps your employer's administrative burden low, which matters when hiring managers aren't immigration-experienced and need a straightforward process to say yes.
Prepare a specialty occupation letter addressing your role
Ask your employer to write a support letter that ties the Product Support Specialist duties, such as technical troubleshooting, API-level diagnostics, or enterprise software configuration, to the specific degree requirement. Generic job description language increases consulate scrutiny.
Time your consulate appointment around your start date
E-3 visas are issued with a validity tied to your LCA end date, so scheduling your Sydney, Melbourne, or Perth consulate appointment too far in advance of your start date can create an unnecessarily short initial visa window. Coordinate with your employer before booking.
Product Support Specialist jobs are hiring across the US. Find yours.
Find Product Support Specialist JobsProduct Support Specialist E-3 Visa: Frequently Asked Questions
How do I find Product Support Specialist jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles with E-3 sponsorship. Rather than filtering through general job boards that don't distinguish visa types, Migrate Mate surfaces Product Support Specialist positions at employers familiar with the E-3 process, so you're not starting the sponsorship conversation from scratch with every application.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Product Support Specialist role qualify as a specialty occupation for the E-3?
It depends on how the role is defined. A Product Support Specialist qualifies as a specialty occupation when the position requires theoretical and practical application of highly specialized knowledge, typically a degree in computer science, information systems, or engineering. Roles that accept any bachelor's degree regardless of field are more likely to face scrutiny at the consulate, so the job offer letter needs to clearly articulate the degree requirement and why it's necessary for the specific technical functions involved.
How does the E-3 compare to the H-1B for Product Support Specialist roles?
The E-3 has no annual cap and no lottery, so you can apply at any point in the year and receive a decision within weeks of your consulate appointment. The H-1B is capped at 85,000 visas annually with a randomized lottery, meaning most applicants wait until April for a registration result and may not be selected at all. For Australian professionals in product support roles, the E-3 is a significantly more predictable and faster path to authorized employment.
Can I change employers while on an E-3 as a Product Support Specialist?
Yes, but the E-3 is employer-specific and doesn't carry portability. If you move to a new company, your new employer must file a fresh LCA with the DOL, and you'll need to attend a new consulate interview to get a visa reflecting the new employment before you can begin work. Unlike some other visa categories, you can't simply transfer your E-3 status to a new sponsor without completing those steps first.
See which Product Support Specialist employers are hiring and sponsoring visas right now.
Search Product Support Specialist Jobs