E-3 Visa Customer Success Director Jobs
Customer Success Director roles qualify for E-3 visa sponsorship as specialty occupations requiring a bachelor's degree in business, communications, or a related field. Australian professionals can secure two-year renewable status with no lottery, making this one of the most direct paths to senior U.S. customer success leadership.
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Get Access To All JobsAbout Nabla
We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day. We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows. Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere. This is a great time to join us!
Job Overview
We are seeking an experienced and dynamic Enterprise Customer Success Director to join our growing team. In this role, you will be the primary point of contact for our key accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback.
Key Responsibilities
-
Customer Relationship Management: Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders, turning pilots into success studies, and developing champions of Nabla’s product.
-
Provider Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.
-
Performance Tracking: Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders.
-
Customer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customers.
-
Feedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.
Qualifications
-
Experience: 6+ years of experience in customer success, account management, or a related role, preferably at a SaaS healthcare technology company.
-
Industry Knowledge: Strong experience in and understanding of the healthcare industry and the needs of clinicians.
-
Communication Skills: Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders.
-
Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
-
Technical Aptitude: Ability to quickly learn and understand complex technical products and explain them to non-technical users. Experience with EHR integration is a plus.
-
Adaptability: Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.
Benefits
Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work. Here are the benefits you get when joining Nabla:
-
Compensation and Equity: Competitive salary and stock options
-
Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance
-
Time Off: Unlimited paid time off and 11 national holidays
-
Health Comes First: Unlimited sick leave
-
Parental Leave: Paid leave for new parents
-
Remote-friendly: $1,500 to purchase home office equipment
-
Trust & accountability: Full ownership of your time and schedule
Life at Nabla
When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.
We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes.
We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts!
If this sounds like an environment you’ll thrive in, we look forward to reading your application!
Our Values at Nabla
Joining Nabla means being part of a team that shares a commitment to excellence, humility, growth, and inclusion.
Every day is a new chance to excel
We aim for nothing less than the best and are willing to put in the effort and dedication required to exceed standards. We learn from yesterday’s failures and do better every day.
Stay humble
There’s no place for ego in our team. Our collective success is more important than individual achievements. We see humility as wisdom — keeping focus on the bigger picture.
Feedback is a gift
We embrace feedback and foster a culture of trust and respect that helps everyone grow. We communicate openly about both achievements and challenges, and we actively involve each other in finding solutions.
Committed to diversity
We recognize the ongoing challenge of diversity in tech. Our responsibility starts with fostering an inclusive environment where everyone feels empowered to be their authentic selves and do their best work.
Diversity & Inclusion
Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond. As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.
Avoid recruitment scams: Stay safe and informed
There is an active employment scam which is now using Nabla to collect personal information or financial scams. If you’re contacted by a Nabla recruiter, please ensure whomever is contacting you truly represents Nabla and is utilizing a nabla.com email address. We will never ask for the exchange of any money or credit card details during the recruitment process. Nabla utilizes a hiring platform for all applications; please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Nabla. You can find more information following this link.
Nabla does not accept unsolicited CVs from recruiters or employment agencies in response to the Nabla Careers page or a Nabla social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Nabla.
About Nabla
We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day. We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows. Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere. This is a great time to join us!
Job Overview
We are seeking an experienced and dynamic Enterprise Customer Success Director to join our growing team. In this role, you will be the primary point of contact for our key accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback.
Key Responsibilities
-
Customer Relationship Management: Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders, turning pilots into success studies, and developing champions of Nabla’s product.
-
Provider Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.
-
Performance Tracking: Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders.
-
Customer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customers.
-
Feedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.
Qualifications
-
Experience: 6+ years of experience in customer success, account management, or a related role, preferably at a SaaS healthcare technology company.
-
Industry Knowledge: Strong experience in and understanding of the healthcare industry and the needs of clinicians.
-
Communication Skills: Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders.
-
Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
-
Technical Aptitude: Ability to quickly learn and understand complex technical products and explain them to non-technical users. Experience with EHR integration is a plus.
-
Adaptability: Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.
Benefits
Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work. Here are the benefits you get when joining Nabla:
-
Compensation and Equity: Competitive salary and stock options
-
Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance
-
Time Off: Unlimited paid time off and 11 national holidays
-
Health Comes First: Unlimited sick leave
-
Parental Leave: Paid leave for new parents
-
Remote-friendly: $1,500 to purchase home office equipment
-
Trust & accountability: Full ownership of your time and schedule
Life at Nabla
When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.
We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes.
We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts!
If this sounds like an environment you’ll thrive in, we look forward to reading your application!
Our Values at Nabla
Joining Nabla means being part of a team that shares a commitment to excellence, humility, growth, and inclusion.
Every day is a new chance to excel
We aim for nothing less than the best and are willing to put in the effort and dedication required to exceed standards. We learn from yesterday’s failures and do better every day.
Stay humble
There’s no place for ego in our team. Our collective success is more important than individual achievements. We see humility as wisdom — keeping focus on the bigger picture.
Feedback is a gift
We embrace feedback and foster a culture of trust and respect that helps everyone grow. We communicate openly about both achievements and challenges, and we actively involve each other in finding solutions.
Committed to diversity
We recognize the ongoing challenge of diversity in tech. Our responsibility starts with fostering an inclusive environment where everyone feels empowered to be their authentic selves and do their best work.
Diversity & Inclusion
Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond. As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.
Avoid recruitment scams: Stay safe and informed
There is an active employment scam which is now using Nabla to collect personal information or financial scams. If you’re contacted by a Nabla recruiter, please ensure whomever is contacting you truly represents Nabla and is utilizing a nabla.com email address. We will never ask for the exchange of any money or credit card details during the recruitment process. Nabla utilizes a hiring platform for all applications; please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Nabla. You can find more information following this link.
Nabla does not accept unsolicited CVs from recruiters or employment agencies in response to the Nabla Careers page or a Nabla social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Nabla.
See all 459+ Customer Success Director jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Director roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Success Director
Translate your credentials for U.S. employers
Australian three-year bachelor's degrees are accepted as equivalent to U.S. four-year degrees for E-3 purposes. Have your transcripts ready and be prepared to explain this equivalency directly to HR, since many U.S. hiring teams haven't sponsored an E-3 before.
Target SaaS companies with LCA filing history
Customer Success Director roles concentrate in B2B SaaS, cloud infrastructure, and enterprise software. Search DOL's Labor Condition Application disclosure data to identify companies that have filed LCAs for similar senior individual-contributor or director-level customer success titles.
Separate the visa conversation from the offer stage
Raise E-3 sponsorship after you've cleared the final interview round, not during initial screens. U.S. employers unfamiliar with the E-3 often assume visa sponsorship means H-1B lottery risk, clarifying the difference at the right moment prevents unnecessary early rejections.
Confirm your role meets specialty occupation criteria
USCIS requires the position to normally demand a degree in a specific field. For Customer Success Director roles, your job offer letter must tie the responsibilities, such as strategic account management or technical onboarding, to a relevant degree field, not just a generic business background.
Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork
The LCA must be certified by DOL before your visa appointment, and errors in the prevailing wage or job classification sections are a common delay point. Migrate Mate's E-3 filing service manages the entire process from offer to consulate appointment so you don't have to coordinate it yourself.
Verify your employer is set up to file before accepting
Not every company that wants to hire you can execute the E-3 process quickly. Confirm your prospective employer has a Federal Employer Identification Number, can provide a formal job offer letter, and understands the DOL prevailing wage requirement before you give notice at your current role.
Customer Success Director jobs are hiring across the US. Find yours.
Find Customer Success Director JobsCustomer Success Director E-3 Visa: Frequently Asked Questions
How do I find Customer Success Director jobs that offer E-3 visa sponsorship?
Migrate Mate is built specifically for this search. It surfaces U.S. Customer Success Director roles at employers with E-3 and work visa sponsorship history, so you're not cold-applying to companies that don't understand the process. Filter by role and visa type to see relevant openings directly.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Success Director role qualify as a specialty occupation for the E-3?
Yes, provided the position requires a bachelor's degree or higher in a specific field such as business administration, communications, computer science, or a related discipline. Generalist roles that accept any degree regardless of field can be harder to qualify. Your offer letter should explicitly tie the responsibilities to a defined degree requirement.
How does the E-3 visa compare to the H-1B for Customer Success Director roles?
The E-3 has no annual lottery and no cap that fills up, so your employer can file at any time of year and you can start as soon as the visa is approved. The H-1B requires entering an annual lottery in March with roughly a 25% selection rate. For senior roles where both employer and candidate want certainty, the E-3 removes the single biggest variable in the H-1B process.
Can I switch to a new employer while on an E-3 as a Customer Success Director?
Yes, but you'll need a new LCA and a new visa stamp before you start with the new employer. The E-3 is employer-specific, so your current approval doesn't transfer. If you're already in the U.S., your new employer must complete the DOL certification and you'll need to attend a consulate appointment in Australia or at a qualifying post before beginning the new role.
See which Customer Success Director employers are hiring and sponsoring visas right now.
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