E-3 Visa Customer Success Director Jobs
Customer Success Director roles qualify for E-3 visa sponsorship as specialty occupations requiring a bachelor's degree in business, communications, or a related field. Australian professionals can secure two-year renewable status with no lottery, making this one of the most direct paths to senior U.S. customer success leadership.
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Get Access To All JobsINTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Customer Success Manager, Director
About Genesys
Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.
Position Purpose
The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption.
Key Responsibilities
Strategic Customer Partnership
- Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.
- Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success.
- Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives.
- Understand and align with customers' business value drivers, success criteria, and KPIs.
- Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score).
Business Growth & Retention
- Track and monitor adoption metrics, facilitating successful renewals within assigned accounts.
- Develop and implement strategic plans to prevent downsells and ensure customer retention.
- Proactively identify potential business leads for expansion opportunities.
- Prepare and deliver territory plans to define account strategies and align resources.
- Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes.
Cross-functional Collaboration
Team with and establish shared accountability with adjacent functions including:
- Onboarding Specialists to ensure systematic customer introduction and rapid value realization.
- Professional Services to drive smooth implementation through go live.
- Renewal Managers to maintain strong forecasting and high retention rates.
- Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings.
REQUIRED QUALIFICATIONS
Experience & Education
- 10+ years of experience in technology-related field, including consulting and enterprise account management.
- Bachelor’s degree in technology- or business-related field.
- Successful sales track record within a SaaS organization.
- Proven experience presenting to and building relationships with C-level executives.
- Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features.
- Genesys platform knowledge is a plus.
Technical Skills
- Proficiency with:
- CRM platforms (Salesforce, Gainsight)
- Microsoft Office Suite (PowerPoint, Excel, Word)
- Online communities and social media platforms
- Strong data analysis and executive presentation capabilities.
Professional Competencies
Strategic Leadership
- Demonstrates thought leadership in CX domain.
- Unifies, influences, and inspires cross-functional teams.
- Builds and maintains C-level relationships effectively.
- Projects confidence and credibility in executive settings.
Customer Focus
- Extremely strong customer-facing skills.
- Proactive mindset with strong follow-through.
- Ability to translate complex technical concepts into business value.
- Experience driving customer advocacy and satisfaction.
Business Execution
- Strong multi-tasking abilities across customer portfolio.
- Excellent project and stakeholder management.
- Proven track record of driving business outcomes.
- Ability to manage complex enterprise relationships.
ADDITIONAL REQUIREMENTS
- Travel: Less than 30%.
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$128,700.00 - $226,300.00
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Adoption Assistance.
- Fertility treatments.
Our Commitment to Inclusion
Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses.
Accommodations
We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
LOCATION
- New York, USA
- Virtual Office (South Carolina)
- Virtual Office (North Carolina)
TIME TYPE
Full time
POSTED ON
Posted 5 Days Ago
JOB REQUISITION ID
JR111112
INTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Customer Success Manager, Director
About Genesys
Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.
Position Purpose
The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption.
Key Responsibilities
Strategic Customer Partnership
- Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.
- Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success.
- Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives.
- Understand and align with customers' business value drivers, success criteria, and KPIs.
- Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score).
Business Growth & Retention
- Track and monitor adoption metrics, facilitating successful renewals within assigned accounts.
- Develop and implement strategic plans to prevent downsells and ensure customer retention.
- Proactively identify potential business leads for expansion opportunities.
- Prepare and deliver territory plans to define account strategies and align resources.
- Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes.
Cross-functional Collaboration
Team with and establish shared accountability with adjacent functions including:
- Onboarding Specialists to ensure systematic customer introduction and rapid value realization.
- Professional Services to drive smooth implementation through go live.
- Renewal Managers to maintain strong forecasting and high retention rates.
- Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings.
REQUIRED QUALIFICATIONS
Experience & Education
- 10+ years of experience in technology-related field, including consulting and enterprise account management.
- Bachelor’s degree in technology- or business-related field.
- Successful sales track record within a SaaS organization.
- Proven experience presenting to and building relationships with C-level executives.
- Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features.
- Genesys platform knowledge is a plus.
Technical Skills
- Proficiency with:
- CRM platforms (Salesforce, Gainsight)
- Microsoft Office Suite (PowerPoint, Excel, Word)
- Online communities and social media platforms
- Strong data analysis and executive presentation capabilities.
Professional Competencies
Strategic Leadership
- Demonstrates thought leadership in CX domain.
- Unifies, influences, and inspires cross-functional teams.
- Builds and maintains C-level relationships effectively.
- Projects confidence and credibility in executive settings.
Customer Focus
- Extremely strong customer-facing skills.
- Proactive mindset with strong follow-through.
- Ability to translate complex technical concepts into business value.
- Experience driving customer advocacy and satisfaction.
Business Execution
- Strong multi-tasking abilities across customer portfolio.
- Excellent project and stakeholder management.
- Proven track record of driving business outcomes.
- Ability to manage complex enterprise relationships.
ADDITIONAL REQUIREMENTS
- Travel: Less than 30%.
COMPENSATION:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$128,700.00 - $226,300.00
BENEFITS:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Adoption Assistance.
- Fertility treatments.
Our Commitment to Inclusion
Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses.
Accommodations
We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
LOCATION
- New York, USA
- Virtual Office (South Carolina)
- Virtual Office (North Carolina)
TIME TYPE
Full time
POSTED ON
Posted 5 Days Ago
JOB REQUISITION ID
JR111112
See all 444+ E-3 Visa Customer Success Director Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Customer Success Director Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Customer Success Director
Translate your credentials for U.S. employers
Australian three-year bachelor's degrees are accepted as equivalent to U.S. four-year degrees for E-3 visa purposes. Have your transcripts ready and be prepared to explain this equivalency directly to HR, since many U.S. hiring teams haven't sponsored an E-3 before.
Target SaaS companies with LCA filing history
Customer Success Director roles concentrate in B2B SaaS, cloud infrastructure, and enterprise software. Search DOL's Labor Condition Application disclosure data to identify companies that have filed LCAs for similar senior individual-contributor or director-level customer success titles.
Separate the visa conversation from the offer stage
Raise E-3 sponsorship after you've cleared the final interview round, not during initial screens. U.S. employers unfamiliar with the E-3 often assume visa sponsorship means H-1B lottery risk, clarifying the difference at the right moment prevents unnecessary early rejections.
Confirm your role meets specialty occupation criteria
USCIS requires the position to normally demand a degree in a specific field. For Customer Success Director roles, your job offer letter must tie the responsibilities, such as strategic account management or technical onboarding, to a relevant degree field, not just a generic business background.
Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork
The LCA must be certified by DOL before your visa appointment, and errors in the prevailing wage or job classification sections are a common delay point. Migrate Mate's E-3 filing service manages the entire process from offer to consulate appointment so you don't have to coordinate it yourself.
Verify your employer is set up to file before accepting
Not every company that wants to hire you can execute the E-3 process quickly. Confirm your prospective employer has a Federal Employer Identification Number, can provide a formal job offer letter, and understands the DOL prevailing wage requirement before you give notice at your current role.
E-3 Visa Customer Success Director: Frequently Asked Questions
How do I find Customer Success Director jobs that offer E-3 visa sponsorship?
Migrate Mate is built specifically for this search. It surfaces U.S. Customer Success Director roles at employers with E-3 and work visa sponsorship history, so you're not cold-applying to companies that don't understand the process. Filter by role and visa type to see relevant openings directly.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Success Director role qualify as a specialty occupation for the E-3?
Yes, provided the position requires a bachelor's degree or higher in a specific field such as business administration, communications, computer science, or a related discipline. Generalist roles that accept any degree regardless of field can be harder to qualify. Your offer letter should explicitly tie the responsibilities to a defined degree requirement.
How does the E-3 visa compare to the H-1B for Customer Success Director roles?
The E-3 has no annual lottery and no cap that fills up, so your employer can file at any time of year and you can start as soon as the visa is approved. The H-1B requires entering an annual lottery in March with roughly a 25% selection rate. For senior roles where both employer and candidate want certainty, the E-3 removes the single biggest variable in the H-1B process.
Can I switch to a new employer while on an E-3 as a Customer Success Director?
Yes, but you'll need a new LCA and a new visa stamp before you start with the new employer. The E-3 is employer-specific, so your current approval doesn't transfer. If you're already in the U.S., your new employer must complete the DOL certification and you'll need to attend a consulate appointment in Australia or at a qualifying post before beginning the new role.