E-3 Visa Customer Success Director Jobs
Customer Success Director roles qualify for E-3 visa sponsorship as specialty occupations requiring a bachelor's degree in business, communications, or a related field. Australian professionals can secure two-year renewable status with no lottery, making this one of the most direct paths to senior U.S. customer success leadership.
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Get Access To All JobsJoin Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As Senior Manager of Customer Success for Justice & Corrections at Axon, you will lead a team of approximately 8–12 Customer Success Managers supporting two growing and strategically important markets.
You will be responsible for developing a high-performing team, driving product adoption and customer outcomes, and building the operating rhythms and processes needed to scale. This is a hands-on leadership role for someone who is equally comfortable coaching CSMs, meeting with customers, navigating escalations, using data to identify risk, and partnering across Axon to improve the customer experience.
Success in this role means creating a proactive, accountable, and customer-obsessed team that helps Justice and Corrections customers realize the full value of their partnership with Axon.
What You'll Do
Location: Axon Hub
Travel: Approximately 25–50%
Direct Reports: Approximately 8–12 Customer Success Managers
Lead & Develop the Team
- Lead, coach, and develop a team of Customer Success Managers across Justice and Corrections
- Set clear expectations around customer engagement, adoption, account ownership, risk management, and performance
- Establish consistent 1:1s, account reviews, performance management, and development planning
- Develop high-potential talent, address performance gaps, and help hire and onboard strong CS talent
- Build a culture of customer obsession, accountability, collaboration, and continuous improvement
Drive Customer Outcomes
- Develop a deep understanding of Justice and Corrections customers, workflows, stakeholders, and desired outcomes
- Spend meaningful time with CSMs and customers in the field
- Build trusted relationships with key customer stakeholders and support complex customer situations and escalations
- Coach CSMs to proactively identify adoption gaps, customer risk, and opportunities to improve customer value
- Drive improvements across adoption, customer health, retention, NPS, CSAT, and other key customer outcomes
Build & Scale Customer Success
- Establish consistent operating rhythms and expectations across the team
- Build and improve repeatable playbooks for onboarding, adoption, account planning, customer health, executive engagement, and escalations
- Use Salesforce, Gainsight, product usage, and other customer signals to identify trends, prioritize action, and improve outcomes
- Identify processes that create unnecessary complexity and partner across Axon to improve them
- Bring forward customer trends, risks, and opportunities that can strengthen the broader Customer Success organization
Partner Across Axon
- Build strong partnerships with Sales leaders and sellers supporting Justice and Corrections
- Partner with Sales on customer strategy, adoption, retention, risk, and opportunities to deepen relationships
- Collaborate across Product, Professional Services, Support, Operations, and other teams to solve complex customer challenges
- Represent the voice of the customer internally and translate recurring feedback into actionable insights
- Clarify ownership across teams and ensure customers receive a coordinated experience
What You Bring
- 8+ years of experience in Customer Success, Customer Experience, SaaS, account management, customer-facing operations, or a related field
- 3+ years of direct people-management experience, ideally leading Customer Success Managers or another customer-facing team
- Proven ability to coach and develop teams with varying levels of experience
- Experience building or scaling Customer Success programs, processes, playbooks, and operating rhythms
- Strong track record of partnering with Sales to drive customer and business outcomes
- Experience using data and customer signals to identify risk, prioritize accounts, and improve customer outcomes
- Strong cross-functional leadership skills across Sales, Product, Professional Services, Support, and Operations
- Ability to lead through change, challenge existing ways of working, and create structure in ambiguous environments
- Experience managing complex customer situations and escalations
- Strong written and verbal communication skills with customers, frontline teams, and senior leaders
- High ownership, sound judgment, curiosity, and a bias toward action
- Experience with Salesforce, Gainsight, or similar customer platforms is a plus
- Experience in public safety, Justice, Corrections, government technology, or another complex customer environment is a plus, but not required
- Bachelor's degree or equivalent practical experience
- Ability to travel approximately 25–50%
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As Senior Manager of Customer Success for Justice & Corrections at Axon, you will lead a team of approximately 8–12 Customer Success Managers supporting two growing and strategically important markets.
You will be responsible for developing a high-performing team, driving product adoption and customer outcomes, and building the operating rhythms and processes needed to scale. This is a hands-on leadership role for someone who is equally comfortable coaching CSMs, meeting with customers, navigating escalations, using data to identify risk, and partnering across Axon to improve the customer experience.
Success in this role means creating a proactive, accountable, and customer-obsessed team that helps Justice and Corrections customers realize the full value of their partnership with Axon.
What You'll Do
Location: Axon Hub
Travel: Approximately 25–50%
Direct Reports: Approximately 8–12 Customer Success Managers
Lead & Develop the Team
- Lead, coach, and develop a team of Customer Success Managers across Justice and Corrections
- Set clear expectations around customer engagement, adoption, account ownership, risk management, and performance
- Establish consistent 1:1s, account reviews, performance management, and development planning
- Develop high-potential talent, address performance gaps, and help hire and onboard strong CS talent
- Build a culture of customer obsession, accountability, collaboration, and continuous improvement
Drive Customer Outcomes
- Develop a deep understanding of Justice and Corrections customers, workflows, stakeholders, and desired outcomes
- Spend meaningful time with CSMs and customers in the field
- Build trusted relationships with key customer stakeholders and support complex customer situations and escalations
- Coach CSMs to proactively identify adoption gaps, customer risk, and opportunities to improve customer value
- Drive improvements across adoption, customer health, retention, NPS, CSAT, and other key customer outcomes
Build & Scale Customer Success
- Establish consistent operating rhythms and expectations across the team
- Build and improve repeatable playbooks for onboarding, adoption, account planning, customer health, executive engagement, and escalations
- Use Salesforce, Gainsight, product usage, and other customer signals to identify trends, prioritize action, and improve outcomes
- Identify processes that create unnecessary complexity and partner across Axon to improve them
- Bring forward customer trends, risks, and opportunities that can strengthen the broader Customer Success organization
Partner Across Axon
- Build strong partnerships with Sales leaders and sellers supporting Justice and Corrections
- Partner with Sales on customer strategy, adoption, retention, risk, and opportunities to deepen relationships
- Collaborate across Product, Professional Services, Support, Operations, and other teams to solve complex customer challenges
- Represent the voice of the customer internally and translate recurring feedback into actionable insights
- Clarify ownership across teams and ensure customers receive a coordinated experience
What You Bring
- 8+ years of experience in Customer Success, Customer Experience, SaaS, account management, customer-facing operations, or a related field
- 3+ years of direct people-management experience, ideally leading Customer Success Managers or another customer-facing team
- Proven ability to coach and develop teams with varying levels of experience
- Experience building or scaling Customer Success programs, processes, playbooks, and operating rhythms
- Strong track record of partnering with Sales to drive customer and business outcomes
- Experience using data and customer signals to identify risk, prioritize accounts, and improve customer outcomes
- Strong cross-functional leadership skills across Sales, Product, Professional Services, Support, and Operations
- Ability to lead through change, challenge existing ways of working, and create structure in ambiguous environments
- Experience managing complex customer situations and escalations
- Strong written and verbal communication skills with customers, frontline teams, and senior leaders
- High ownership, sound judgment, curiosity, and a bias toward action
- Experience with Salesforce, Gainsight, or similar customer platforms is a plus
- Experience in public safety, Justice, Corrections, government technology, or another complex customer environment is a plus, but not required
- Bachelor's degree or equivalent practical experience
- Ability to travel approximately 25–50%
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
See all 170+ E-3 Visa Customer Success Director Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Customer Success Director Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Customer Success Director
Translate your credentials for U.S. employers
Australian three-year bachelor's degrees are accepted as equivalent to U.S. four-year degrees for E-3 visa purposes. Have your transcripts ready and be prepared to explain this equivalency directly to HR, since many U.S. hiring teams haven't sponsored an E-3 before.
Target SaaS companies with LCA filing history
Customer Success Director roles concentrate in B2B SaaS, cloud infrastructure, and enterprise software. Search DOL's Labor Condition Application disclosure data to identify companies that have filed LCAs for similar senior individual-contributor or director-level customer success titles.
Separate the visa conversation from the offer stage
Raise E-3 sponsorship after you've cleared the final interview round, not during initial screens. U.S. employers unfamiliar with the E-3 often assume visa sponsorship means H-1B lottery risk, clarifying the difference at the right moment prevents unnecessary early rejections.
Confirm your role meets specialty occupation criteria
USCIS requires the position to normally demand a degree in a specific field. For Customer Success Director roles, your job offer letter must tie the responsibilities, such as strategic account management or technical onboarding, to a relevant degree field, not just a generic business background.
Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork
The LCA must be certified by DOL before your visa appointment, and errors in the prevailing wage or job classification sections are a common delay point. Migrate Mate's E-3 filing service manages the entire process from offer to consulate appointment so you don't have to coordinate it yourself.
Verify your employer is set up to file before accepting
Not every company that wants to hire you can execute the E-3 process quickly. Confirm your prospective employer has a Federal Employer Identification Number, can provide a formal job offer letter, and understands the DOL prevailing wage requirement before you give notice at your current role.
E-3 Visa Customer Success Director: Frequently Asked Questions
How do I find Customer Success Director jobs that offer E-3 visa sponsorship?
Migrate Mate is built specifically for this search. It surfaces U.S. Customer Success Director roles at employers with E-3 and work visa sponsorship history, so you're not cold-applying to companies that don't understand the process. Filter by role and visa type to see relevant openings directly.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Success Director role qualify as a specialty occupation for the E-3?
Yes, provided the position requires a bachelor's degree or higher in a specific field such as business administration, communications, computer science, or a related discipline. Generalist roles that accept any degree regardless of field can be harder to qualify. Your offer letter should explicitly tie the responsibilities to a defined degree requirement.
How does the E-3 visa compare to the H-1B for Customer Success Director roles?
The E-3 has no annual lottery and no cap that fills up, so your employer can file at any time of year and you can start as soon as the visa is approved. The H-1B requires entering an annual lottery in March with roughly a 25% selection rate. For senior roles where both employer and candidate want certainty, the E-3 removes the single biggest variable in the H-1B process.
Can I switch to a new employer while on an E-3 as a Customer Success Director?
Yes, but you'll need a new LCA and a new visa stamp before you start with the new employer. The E-3 is employer-specific, so your current approval doesn't transfer. If you're already in the U.S., your new employer must complete the DOL certification and you'll need to attend a consulate appointment in Australia or at a qualifying post before beginning the new role.