E-3 Visa Application Support Analyst Jobs
Application Support Analyst roles qualify for E-3 visa sponsorship as specialty occupations requiring a relevant bachelor's degree in IT, computer science, or a related field. The E-3 has no lottery and no annual cap, making it one of the most practical paths for Australian professionals pursuing U.S. tech support careers.
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Get Access To All JobsINTRODUCTION
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Integration Advisor to join our team in Frisco, Texas (US-TX), United States (US).
Job Description
Application Support Engineer - Teladoc Telehealth Platform
Job Summary
We are seeking an experienced Application Support Engineer to provide operational support, monitoring, troubleshooting, and maintenance for the Teladoc Telehealth Platform and its integrations. The ideal candidate will be responsible for ensuring platform availability, resolving incidents, supporting business users, monitoring interfaces, and coordinating with infrastructure, integration, and vendor teams to maintain a seamless virtual care experience.
Experience
- 5+ years overall IT experience
- 2+ years supporting telehealth, healthcare applications, digital health platforms, patient engagement systems, or virtual care solutions
Key Responsibilities
- Application Support
- Provide L2/L3 support for Teladoc and related telehealth applications.
- Monitor platform health, user experience, and transaction processing.
- Troubleshoot application issues and perform root cause analysis.
- Manage incidents, service requests, and problem tickets within SLA targets.
-
Support production deployments, releases, and change activities.
-
Integration Monitoring & Support
-
Support integrations & Monitor API transactions and interface queues.
-
User & Operational Support
- Support clinical, administrative, and operational users.
- Manage user access, permissions, and role-based security.
- Assist with onboarding and configuration activities.
-
Provide end-user training and documentation as required.
-
Platform Administration
- Monitor system performance and capacity.
- Conduct application health checks.
- Support configuration updates and system maintenance.
- Coordinate with vendor support teams for complex issues.
Required Skills
Technical Skills
- 5+ years of experience supporting telehealth, patient engagement, or healthcare applications.
- 5+ years of understanding of REST APIs and web services.
- 5+ years of experience with:
- Application monitoring tools
- Log analysis
- Incident management platforms (ServiceNow preferred)
- SQL queries and database troubleshooting
- Knowledge of:
- HL7/FHIR healthcare integration standards
- Healthcare workflows and clinical operations
- Familiarity with cloud platforms (Azure or AWS).
Support Skills
- Production support experience in a 24x7 environment.
- Strong troubleshooting and problem-solving abilities.
- Experience handling Sev1/Sev2 incidents.
- Ability to coordinate with global teams and vendors.
Preferred Qualifications
- Experience supporting Teladoc or similar virtual care platforms.
- Exposure to Epic, Cerner, or other EHR systems.
- Knowledge of healthcare interoperability standards (HL7, FHIR).
- Healthcare domain experience.
Education
- Bachelor's degree in Information Technology, Engineering, or related discipline.
COMPENSATION
- Salary Range: $60 - 65 W2 hourly range
NTT DATA provides a reasonable range of compensation for U.S.-based positions. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
INTRODUCTION
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Integration Advisor to join our team in Frisco, Texas (US-TX), United States (US).
Job Description
Application Support Engineer - Teladoc Telehealth Platform
Job Summary
We are seeking an experienced Application Support Engineer to provide operational support, monitoring, troubleshooting, and maintenance for the Teladoc Telehealth Platform and its integrations. The ideal candidate will be responsible for ensuring platform availability, resolving incidents, supporting business users, monitoring interfaces, and coordinating with infrastructure, integration, and vendor teams to maintain a seamless virtual care experience.
Experience
- 5+ years overall IT experience
- 2+ years supporting telehealth, healthcare applications, digital health platforms, patient engagement systems, or virtual care solutions
Key Responsibilities
- Application Support
- Provide L2/L3 support for Teladoc and related telehealth applications.
- Monitor platform health, user experience, and transaction processing.
- Troubleshoot application issues and perform root cause analysis.
- Manage incidents, service requests, and problem tickets within SLA targets.
-
Support production deployments, releases, and change activities.
-
Integration Monitoring & Support
-
Support integrations & Monitor API transactions and interface queues.
-
User & Operational Support
- Support clinical, administrative, and operational users.
- Manage user access, permissions, and role-based security.
- Assist with onboarding and configuration activities.
-
Provide end-user training and documentation as required.
-
Platform Administration
- Monitor system performance and capacity.
- Conduct application health checks.
- Support configuration updates and system maintenance.
- Coordinate with vendor support teams for complex issues.
Required Skills
Technical Skills
- 5+ years of experience supporting telehealth, patient engagement, or healthcare applications.
- 5+ years of understanding of REST APIs and web services.
- 5+ years of experience with:
- Application monitoring tools
- Log analysis
- Incident management platforms (ServiceNow preferred)
- SQL queries and database troubleshooting
- Knowledge of:
- HL7/FHIR healthcare integration standards
- Healthcare workflows and clinical operations
- Familiarity with cloud platforms (Azure or AWS).
Support Skills
- Production support experience in a 24x7 environment.
- Strong troubleshooting and problem-solving abilities.
- Experience handling Sev1/Sev2 incidents.
- Ability to coordinate with global teams and vendors.
Preferred Qualifications
- Experience supporting Teladoc or similar virtual care platforms.
- Exposure to Epic, Cerner, or other EHR systems.
- Knowledge of healthcare interoperability standards (HL7, FHIR).
- Healthcare domain experience.
Education
- Bachelor's degree in Information Technology, Engineering, or related discipline.
COMPENSATION
- Salary Range: $60 - 65 W2 hourly range
NTT DATA provides a reasonable range of compensation for U.S.-based positions. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
See all E-3 Visa Application Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Application Support Analyst Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as an Application Support Analyst
Translate your Australian IT credentials clearly
USCIS assesses your three-year Australian bachelor's degree as equivalent to a U.S. four-year degree for E-3 visa purposes. Document your qualification with official transcripts and a credential evaluation to pre-empt any specialty occupation challenge during the LCA or visa interview.
Target employers with active IT support hiring
Focus on mid-size to enterprise companies running complex internal platforms or SaaS products. These organisations routinely sponsor E-3 visas for Application Support Analysts because the role demands domain-specific knowledge that can't be filled with a generalist hire.
Clarify your degree-to-role alignment upfront
The most common E-3 denial point for support analyst roles is a mismatch between your degree field and the job description. Before applying, confirm the job posting explicitly requires a relevant technical degree, not just a preference.
Ask about LCA filing timing during the offer stage
Your employer must file a Labor Condition Application with the DOL before your consulate appointment. Ask hiring managers or HR whether they've filed LCAs before and who handles it, so you know whether to expect delays at that step.
Use Migrate Mate's E-3 filing service for end-to-end support
Once you have a job offer, Migrate Mate's E-3 filing service handles your LCA submission, visa paperwork, and consulate preparation. This removes the administrative burden from your employer and reduces the risk of procedural errors that delay your start date.
Prepare for nonimmigrant intent questions at the consulate
E-3 is a nonimmigrant visa, so consular officers will probe your ties to Australia. Have concrete answers ready: an Australian address, family connections, or a superannuation account you're actively maintaining. Vague responses on intent are a common interview trip-up.
E-3 Visa Application Support Analyst: Frequently Asked Questions
How do I find Application Support Analyst jobs with E-3 visa sponsorship?
Migrate Mate is the most direct way to search Application Support Analyst roles where employers are open to E-3 sponsorship. Standard job boards don't filter by visa type, so you end up applying to roles where sponsorship isn't on the table. Migrate Mate surfaces positions specifically relevant to Australian professionals on the E-3 visa.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does an Application Support Analyst role qualify as a specialty occupation for the E-3?
Yes, provided the role requires a bachelor's degree in a specific technical field such as computer science, information systems, or software engineering. Roles described as requiring only general IT experience or any bachelor's degree are harder to defend. The job description's degree requirement language is what USCIS and consular officers scrutinise most closely for Application Support roles.
How does the E-3 compare to the H-1B for Application Support Analyst roles?
The E-3 is available only to Australian citizens and has no lottery, no annual cap, and no registration fee. H-1B visa petitions require entering a random lottery with roughly a 25% selection rate, and you can only start if selected. For an Australian in an Application Support Analyst role, the E-3 is the faster and more predictable path to U.S. employment.
Can I change employers while working in the U.S. on an E-3 as an Application Support Analyst?
Yes, but you need a new E-3 visa or a change of status for each new employer. The E-3 is employer-specific, so your current visa becomes invalid once you leave that role. Your new employer must file a fresh LCA with the DOL, and you'll typically need to attend a new consulate appointment in Australia unless you're changing status inside the U.S.