E-3 Visa Application Support Analyst Jobs
Application Support Analyst roles qualify for E-3 visa sponsorship as specialty occupations requiring a relevant bachelor's degree in IT, computer science, or a related field. The E-3 has no lottery and no annual cap, making it one of the most practical paths for Australian professionals pursuing U.S. tech support careers.
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Application Support Analyst
Job Description Summary
The Application Support Analyst provides critical client support at the Global, Regional, and Property/Entity levels. This role focuses on ensuring the effective use of enterprise systems such as Yardi Voyager, Nexus (Bottomline), MRI, and related applications. As the primary point of support for these technologies, the analyst serves as a subject matter expert, providing guidance on system functionality, resolving complex issues, delivering high-quality client software support within defined budgets and SLAs and promoting best practices for accurate and efficient accounting processes. By collaborating with cross-functional teams and stakeholders, the Technology Solutions Analyst drives operational excellence, system optimization, and a seamless user experience across the organization.
Core Responsibilities:
- Monitor and manage the ServiceNow queue, ensuring timely response to client requests
- Resolve AP/AR transactional issues across supported modules and business functions
- Validate and support Analytical/Custom/Scheduled/Standard report issues
- Resolve request requiring programming language (SQL) data fix packages
- Configure system settings: Attribute, Button Setup, Custom Tables, Lookups, Procurement, Tasks
- Provide compliance audit reports: SOC1, AC18, UAR
- Perform data imports/exports for client onboardings, transitions and on-demand projects
- Support object-related issues: bank, contact, lease, property, tenant, user, vendor, workflow
- Validate and advise on employee/user setup access and permissions issues
- Perform baseline (ADO) and system maintenance: account tree, charge code, chart, GL, job type
- Lead and facilitate the daily Change Management (CHG) deployment process
- Collaborate with Dev Team to organize/deploy Prod Release items and document outcomes
- Work with Platform, Design, and Dev teams to optimize system performance
- Communicate systemwide updates, product enhancements, and Support projects to user base
- Create and maintain ServiceNow Knowledge Articles (KBAs) for Global Service Desk (GSD) use
- Provide guidance on best practices for standard system operations and procedures
- Troubleshoot system errors and analyze data anomalies to ensure operational continuity
- Liaise with third-party vendors and support teams to resolve escalated issues
- Identify and communicate opportunities for system optimization and user training
- Analyze service request trends and collaborate with clients to reduce recurring incidents
- Prepare and interpret client metrics and status reports
- Engage stakeholders to support resolution of business challenges
- Provide support on additional tasks and projects as required
Position Requirements:
- 2-3 years support experience - Nexus (Bottomline) / MRI / Yardi Voyager 7S
- Fluency in SQL programming language
- Strong knowledge of Microsoft Excel, including formulas, pivot tables, and data analysis tools
- General accounting knowledge
- 1+ year of experience supporting accounting or real estate software
- Bachelor's Degree (preferred)
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $53,887.03 - $63,396.50
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
Job Title
Application Support Analyst
Job Description Summary
The Application Support Analyst provides critical client support at the Global, Regional, and Property/Entity levels. This role focuses on ensuring the effective use of enterprise systems such as Yardi Voyager, Nexus (Bottomline), MRI, and related applications. As the primary point of support for these technologies, the analyst serves as a subject matter expert, providing guidance on system functionality, resolving complex issues, delivering high-quality client software support within defined budgets and SLAs and promoting best practices for accurate and efficient accounting processes. By collaborating with cross-functional teams and stakeholders, the Technology Solutions Analyst drives operational excellence, system optimization, and a seamless user experience across the organization.
Core Responsibilities:
- Monitor and manage the ServiceNow queue, ensuring timely response to client requests
- Resolve AP/AR transactional issues across supported modules and business functions
- Validate and support Analytical/Custom/Scheduled/Standard report issues
- Resolve request requiring programming language (SQL) data fix packages
- Configure system settings: Attribute, Button Setup, Custom Tables, Lookups, Procurement, Tasks
- Provide compliance audit reports: SOC1, AC18, UAR
- Perform data imports/exports for client onboardings, transitions and on-demand projects
- Support object-related issues: bank, contact, lease, property, tenant, user, vendor, workflow
- Validate and advise on employee/user setup access and permissions issues
- Perform baseline (ADO) and system maintenance: account tree, charge code, chart, GL, job type
- Lead and facilitate the daily Change Management (CHG) deployment process
- Collaborate with Dev Team to organize/deploy Prod Release items and document outcomes
- Work with Platform, Design, and Dev teams to optimize system performance
- Communicate systemwide updates, product enhancements, and Support projects to user base
- Create and maintain ServiceNow Knowledge Articles (KBAs) for Global Service Desk (GSD) use
- Provide guidance on best practices for standard system operations and procedures
- Troubleshoot system errors and analyze data anomalies to ensure operational continuity
- Liaise with third-party vendors and support teams to resolve escalated issues
- Identify and communicate opportunities for system optimization and user training
- Analyze service request trends and collaborate with clients to reduce recurring incidents
- Prepare and interpret client metrics and status reports
- Engage stakeholders to support resolution of business challenges
- Provide support on additional tasks and projects as required
Position Requirements:
- 2-3 years support experience - Nexus (Bottomline) / MRI / Yardi Voyager 7S
- Fluency in SQL programming language
- Strong knowledge of Microsoft Excel, including formulas, pivot tables, and data analysis tools
- General accounting knowledge
- 1+ year of experience supporting accounting or real estate software
- Bachelor's Degree (preferred)
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $53,887.03 - $63,396.50
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
See all E-3 Visa Application Support Analyst Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Application Support Analyst Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as an Application Support Analyst
Translate your Australian IT credentials clearly
USCIS assesses your three-year Australian bachelor's degree as equivalent to a U.S. four-year degree for E-3 visa purposes. Document your qualification with official transcripts and a credential evaluation to pre-empt any specialty occupation challenge during the LCA or visa interview.
Target employers with active IT support hiring
Focus on mid-size to enterprise companies running complex internal platforms or SaaS products. These organisations routinely sponsor E-3 visas for Application Support Analysts because the role demands domain-specific knowledge that can't be filled with a generalist hire.
Clarify your degree-to-role alignment upfront
The most common E-3 denial point for support analyst roles is a mismatch between your degree field and the job description. Before applying, confirm the job posting explicitly requires a relevant technical degree, not just a preference.
Ask about LCA filing timing during the offer stage
Your employer must file a Labor Condition Application with the DOL before your consulate appointment. Ask hiring managers or HR whether they've filed LCAs before and who handles it, so you know whether to expect delays at that step.
Use Migrate Mate's E-3 filing service for end-to-end support
Once you have a job offer, Migrate Mate's E-3 filing service handles your LCA submission, visa paperwork, and consulate preparation. This removes the administrative burden from your employer and reduces the risk of procedural errors that delay your start date.
Prepare for nonimmigrant intent questions at the consulate
E-3 is a nonimmigrant visa, so consular officers will probe your ties to Australia. Have concrete answers ready: an Australian address, family connections, or a superannuation account you're actively maintaining. Vague responses on intent are a common interview trip-up.
E-3 Visa Application Support Analyst: Frequently Asked Questions
How do I find Application Support Analyst jobs with E-3 visa sponsorship?
Migrate Mate is the most direct way to search Application Support Analyst roles where employers are open to E-3 sponsorship. Standard job boards don't filter by visa type, so you end up applying to roles where sponsorship isn't on the table. Migrate Mate surfaces positions specifically relevant to Australian professionals on the E-3 visa.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does an Application Support Analyst role qualify as a specialty occupation for the E-3?
Yes, provided the role requires a bachelor's degree in a specific technical field such as computer science, information systems, or software engineering. Roles described as requiring only general IT experience or any bachelor's degree are harder to defend. The job description's degree requirement language is what USCIS and consular officers scrutinise most closely for Application Support roles.
How does the E-3 compare to the H-1B for Application Support Analyst roles?
The E-3 is available only to Australian citizens and has no lottery, no annual cap, and no registration fee. H-1B visa petitions require entering a random lottery with roughly a 25% selection rate, and you can only start if selected. For an Australian in an Application Support Analyst role, the E-3 is the faster and more predictable path to U.S. employment.
Can I change employers while working in the U.S. on an E-3 as an Application Support Analyst?
Yes, but you need a new E-3 visa or a change of status for each new employer. The E-3 is employer-specific, so your current visa becomes invalid once you leave that role. Your new employer must file a fresh LCA with the DOL, and you'll typically need to attend a new consulate appointment in Australia unless you're changing status inside the U.S.