E-3 Visa Customer Support Representative Jobs
Customer Support Representative roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in communications, business, or a related field. As an Australian national, you're exempt from the H-1B lottery and can renew your E-3 indefinitely, making long-term U.S. employment in customer-facing roles straightforward to maintain.
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Get Access To All JobsCompany Description
About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
- Collabera awarded Best Staffing Company to work for in 2012 by SIA.
- Collabera listed in GS 100 - recognized for excellence and maturity
- Collabera named among the Top 500 Diversity Owned Businesses
- Collabera listed in GS 100 & ranked among top 10 service providers
- Collabera was ranked:
- 32 in the Top 100 Large Businesses in the U.S
- 18 in Top 500 Diversity Owned Businesses in the U.S
- 3 in the Top 100 Diversity Owned Businesses in New Jersey
- 3 in the Top 100 Privately-held Businesses in New Jersey
- 66th on FinTech 100
- 35th among top private companies in New Jersey
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
- Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry.
- Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports.
- Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports.
- Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input.
Qualifications
- The ideal candidate will have a passion for building strong customer relationships through exceptional listening, utilizing strong written and verbal communication and problem solving.
- The ideal candidate will provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer’s to accomplish their goals.
- Candidate must be able to manage multiple tasks simultaneously in a fast paced environment with minimal supervision and a high attention to detail.
- In addition, the candidate must be web savvy and proficient navigating in a Windows environment. Duties may include but are not limited to: tracking customer package requests and assisting with delivery solutions, facilitating package investigations, answering My Choice customer inquiries, providing rate quotes and scheduling package pick-ups, as well as resolving customer concerns while cultivating positive customer relationships.
Additional Information
If interested please contact:
Roj Lopez
973-637-1950
Company Description
About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
- Collabera awarded Best Staffing Company to work for in 2012 by SIA.
- Collabera listed in GS 100 - recognized for excellence and maturity
- Collabera named among the Top 500 Diversity Owned Businesses
- Collabera listed in GS 100 & ranked among top 10 service providers
- Collabera was ranked:
- 32 in the Top 100 Large Businesses in the U.S
- 18 in Top 500 Diversity Owned Businesses in the U.S
- 3 in the Top 100 Diversity Owned Businesses in New Jersey
- 3 in the Top 100 Privately-held Businesses in New Jersey
- 66th on FinTech 100
- 35th among top private companies in New Jersey
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
- Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry.
- Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports.
- Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports.
- Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input.
Qualifications
- The ideal candidate will have a passion for building strong customer relationships through exceptional listening, utilizing strong written and verbal communication and problem solving.
- The ideal candidate will provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer’s to accomplish their goals.
- Candidate must be able to manage multiple tasks simultaneously in a fast paced environment with minimal supervision and a high attention to detail.
- In addition, the candidate must be web savvy and proficient navigating in a Windows environment. Duties may include but are not limited to: tracking customer package requests and assisting with delivery solutions, facilitating package investigations, answering My Choice customer inquiries, providing rate quotes and scheduling package pick-ups, as well as resolving customer concerns while cultivating positive customer relationships.
Additional Information
If interested please contact:
Roj Lopez
973-637-1950
See all 584+ Customer Support Representative jobs
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Customer Support Representative
Document your degree's field alignment
Customer support roles only qualify as specialty occupations when the employer can show the position requires a specific bachelor's degree. Frame your communications, business, or psychology degree as directly relevant to the role's technical or analytical demands, not just general customer interaction.
Target SaaS and enterprise software employers
Tech companies with complex products routinely sponsor E-3s for customer support roles because those positions genuinely require degree-level knowledge of the product. Focus on B2B SaaS, fintech, and healthcare software companies where product complexity justifies specialty occupation status.
Ask about LCA filing before accepting an offer
Your employer files the Labor Condition Application with the DOL before you can apply for the E-3. Confirm they've done this before or have HR bandwidth to handle it. Many small companies have never filed an LCA and don't know the process.
Use Migrate Mate's E-3 filing service for your paperwork
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork end-to-end. Customer support roles face more specialty occupation scrutiny than STEM roles, so having a clean, well-prepared filing matters.
Search for roles with E-3 sponsorship on Migrate Mate
Most job boards don't filter by visa sponsorship type, so you waste time applying to employers who only sponsor H-1B. Migrate Mate lists Customer Support Representative roles where employers have confirmed E-3 sponsorship willingness, so your search is targeted from the start.
Prepare for consular specialty occupation questions
Sydney and Melbourne consular officers regularly question whether customer support roles meet the specialty occupation standard. Bring your offer letter, job description showing degree requirements, and documentation showing the role's technical complexity to your visa interview.
Customer Support Representative jobs are hiring across the US. Find yours.
Find Customer Support Representative JobsCustomer Support Representative E-3 Visa: Frequently Asked Questions
How do I find Customer Support Representative jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for E-3 visa sponsorship in the U.S. Rather than sorting through postings from employers who only offer H-1B sponsorship, you can search Customer Support Representative roles where employers have already indicated they'll sponsor the E-3. That saves significant time during your search.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Support Representative role qualify as a specialty occupation for the E-3?
It depends on how the role is defined. The E-3 requires the position to normally require a bachelor's degree in a specific field. A customer support role at a generic retailer likely won't qualify, but a technical support or customer success role at a SaaS company requiring a degree in business, communications, or a technical field generally will. The job description must show the degree is a genuine requirement, not a preference.
How does the E-3 compare to the H-1B for Customer Support Representative roles?
The E-3 has two major advantages for this role: no lottery and no annual cap. H-1B applications for customer support roles face the same 85,000-slot lottery as every other role, meaning you could wait years before being selected. With the E-3, if your offer is in place and your employer files the LCA with the DOL, you can apply at any time of year without competing in a lottery draw.
Can I change employers while on an E-3 as a Customer Support Representative?
Yes, but you need to restart the process with each new employer. Your E-3 is tied to the specific employer and position on your Labor Condition Application. If you change jobs, your new employer must file a new LCA with the DOL before you can begin work. You'll also need a new visa stamp at a consulate unless you can file a change of status from inside the U.S.
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