E-3 Visa Customer Support Representative Jobs
Customer Support Representative roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in communications, business, or a related field. As an Australian national, you're exempt from the H-1B lottery and can renew your E-3 indefinitely, making long-term U.S. employment in customer-facing roles straightforward to maintain.
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Title: Research Support Staff
Position Number: 0097470
Hiring Unit: College of Tropical Agriculture and Human Resilience (CTAHR), Agricultural Diagnostic Service Center (ADSC)
Location: Komohana Research & Extension Center; Hilo, HI
Date Posted: July 24, 2026
Closing Date: August 7, 2026, 11:59PM HST
Band: A
Salary: salary schedules and placement information
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Temporary
Other Conditions: This position is subject to availability of funding and renewal is contingent upon satisfactory performance, staffing requirements, and/or availability of funding. For best consideration, all application materials should be submitted by August 7, 2026, 11:59PM HST. Complete applications and required document attachments must be submitted before close of vacancy. Incomplete applications will not be reviewed by the hiring committee. Please see application instructions.
Duties and Responsibilities
- Performs aseptic plant tissue culture techniques, including initiation, multiplication, and propagation of key plant material.
- Maintains strict sterile laboratory environments, including washing specialized tissue culture equipment and ensuring contamination control.
- Prepares culture media in accordance with established laboratory protocols.
- Operates autoclaves and other sterilization equipment to properly sterilize lab ware, media, and tools.
- Monitors and records the growth, development, and health metrics of flasked plants, identifying and mitigating any signs of contamination.
- Acclimates and propagates tissue-cultured plants within a greenhouse setting to prepare them for external environments.
- Collaborates with the Lab Manager to support educational outreach initiatives and laboratory training events.
- Applies independent judgment to troubleshoot culture growth issues and optimize micropropagation workflows.
- Coordinates the distribution and logistics of mature plant materials to external stakeholders.
- Performs supplementary administrative office tasks or agricultural field work as dictated by seasonal program demands and workload needs.
- Other duties as assigned.
Denotes Essential Functions
Minimum Qualifications
- Possession of baccalaureate degree in Plant and Soil Sciences, or related field and 1 year(s) of progressively responsible professional experience with responsibilities for analyses of plant material, feeds and forages, soil, and/or nutrient solutions; and/or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
- Functional knowledge of principles, practices and techniques in the area of plant tissue culture activities demonstrated by knowledge, understanding and ability to apply concepts, terminology.
- Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with standard laboratory safety guidelines, protocols, and basic compliance requirement associated with plant tissue culture acclimation and propagation.
- Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of plant cell propagation aseptic techniques and monitoring.
- Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
- Demonstrated ability to operate a personal computer, apply word processing software.
Supplemental Qualifications
- Basic knowledge of standard methods and procedures used in processing plant tissue or biological materials, and the ability to learn to operate basic laboratory equipment safely.
- Familiarity with foundational concepts of laboratory instrumentation (such as spectroscopy) and a willingness to be trained on specialized analytical equipment.
- Ability to understand and accurately follow written and oral laboratory instructions, standard operating procedures (SOPs), and communicate clearly with co-workers.
- Ability to follow established workflows and maintain an organized laboratory workspace.
- Demonstrated attention to detail, fine motor skills necessary for handling sensitive materials, and the ability to strictly maintain a sterile, contamination-free environment.
TO APPLY: If you have not applied for a position before using NeoGov, you will need to create an account.
- Cover letter indicating how you satisfy the minimum and some, if not all, desirable qualifications;
- Resume/Curriculum vitae (CV);
- Names of three (3) professional references (contact information including email address); and
- Official transcripts or original documentation from the institution confirming the degree (copies acceptable; however, official transcripts sent directly from the degree-granting institution are required upon hire).
- Any confidential data should be redacted (e.g. social security number, date of birth, etc).
- Diplomas will not be accepted.
Note: Complete applications and required document attachments must be submitted before close of vacancy. Incomplete applications will not be reviewed by the hiring committee.
Inquiries: Dr. Kevin Olival, kolival@hawaii.edu
EEO, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
Description
Title: Research Support Staff
Position Number: 0097470
Hiring Unit: College of Tropical Agriculture and Human Resilience (CTAHR), Agricultural Diagnostic Service Center (ADSC)
Location: Komohana Research & Extension Center; Hilo, HI
Date Posted: July 24, 2026
Closing Date: August 7, 2026, 11:59PM HST
Band: A
Salary: salary schedules and placement information
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Temporary
Other Conditions: This position is subject to availability of funding and renewal is contingent upon satisfactory performance, staffing requirements, and/or availability of funding. For best consideration, all application materials should be submitted by August 7, 2026, 11:59PM HST. Complete applications and required document attachments must be submitted before close of vacancy. Incomplete applications will not be reviewed by the hiring committee. Please see application instructions.
Duties and Responsibilities
- Performs aseptic plant tissue culture techniques, including initiation, multiplication, and propagation of key plant material.
- Maintains strict sterile laboratory environments, including washing specialized tissue culture equipment and ensuring contamination control.
- Prepares culture media in accordance with established laboratory protocols.
- Operates autoclaves and other sterilization equipment to properly sterilize lab ware, media, and tools.
- Monitors and records the growth, development, and health metrics of flasked plants, identifying and mitigating any signs of contamination.
- Acclimates and propagates tissue-cultured plants within a greenhouse setting to prepare them for external environments.
- Collaborates with the Lab Manager to support educational outreach initiatives and laboratory training events.
- Applies independent judgment to troubleshoot culture growth issues and optimize micropropagation workflows.
- Coordinates the distribution and logistics of mature plant materials to external stakeholders.
- Performs supplementary administrative office tasks or agricultural field work as dictated by seasonal program demands and workload needs.
- Other duties as assigned.
Denotes Essential Functions
Minimum Qualifications
- Possession of baccalaureate degree in Plant and Soil Sciences, or related field and 1 year(s) of progressively responsible professional experience with responsibilities for analyses of plant material, feeds and forages, soil, and/or nutrient solutions; and/or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
- Functional knowledge of principles, practices and techniques in the area of plant tissue culture activities demonstrated by knowledge, understanding and ability to apply concepts, terminology.
- Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with standard laboratory safety guidelines, protocols, and basic compliance requirement associated with plant tissue culture acclimation and propagation.
- Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of plant cell propagation aseptic techniques and monitoring.
- Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
- Demonstrated ability to operate a personal computer, apply word processing software.
Supplemental Qualifications
- Basic knowledge of standard methods and procedures used in processing plant tissue or biological materials, and the ability to learn to operate basic laboratory equipment safely.
- Familiarity with foundational concepts of laboratory instrumentation (such as spectroscopy) and a willingness to be trained on specialized analytical equipment.
- Ability to understand and accurately follow written and oral laboratory instructions, standard operating procedures (SOPs), and communicate clearly with co-workers.
- Ability to follow established workflows and maintain an organized laboratory workspace.
- Demonstrated attention to detail, fine motor skills necessary for handling sensitive materials, and the ability to strictly maintain a sterile, contamination-free environment.
TO APPLY: If you have not applied for a position before using NeoGov, you will need to create an account.
- Cover letter indicating how you satisfy the minimum and some, if not all, desirable qualifications;
- Resume/Curriculum vitae (CV);
- Names of three (3) professional references (contact information including email address); and
- Official transcripts or original documentation from the institution confirming the degree (copies acceptable; however, official transcripts sent directly from the degree-granting institution are required upon hire).
- Any confidential data should be redacted (e.g. social security number, date of birth, etc).
- Diplomas will not be accepted.
Note: Complete applications and required document attachments must be submitted before close of vacancy. Incomplete applications will not be reviewed by the hiring committee.
Inquiries: Dr. Kevin Olival, kolival@hawaii.edu
EEO, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
See all 1,922+ E-3 Visa Customer Support Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Customer Support Representative Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Customer Support Representative
Document your degree's field alignment
Customer support roles only qualify as specialty occupations when the employer can show the position requires a specific bachelor's degree. Frame your communications, business, or psychology degree as directly relevant to the role's technical or analytical demands, not just general customer interaction.
Target SaaS and enterprise software employers
Tech companies with complex products routinely sponsor E-3s for customer support roles because those positions genuinely require degree-level knowledge of the product. Focus on B2B SaaS, fintech, and healthcare software companies where product complexity justifies specialty occupation status.
Ask about LCA filing before accepting an offer
Your employer files the Labor Condition Application with the DOL before you can apply for the E-3 visa. Confirm they've done this before or have HR bandwidth to handle it. Many small companies have never filed an LCA and don't know the process.
Use Migrate Mate's E-3 filing service for your paperwork
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork end-to-end. Customer support roles face more specialty occupation scrutiny than STEM roles, so having a clean, well-prepared filing matters.
Search for roles with E-3 sponsorship on Migrate Mate
Most job boards don't filter by visa sponsorship type, so you waste time applying to employers who only sponsor H-1B. Migrate Mate lists Customer Support Representative roles where employers have confirmed E-3 sponsorship willingness, so your search is targeted from the start.
Prepare for consular specialty occupation questions
Sydney and Melbourne consular officers regularly question whether customer support roles meet the specialty occupation standard. Bring your offer letter, job description showing degree requirements, and documentation showing the role's technical complexity to your visa interview.
E-3 Visa Customer Support Representative: Frequently Asked Questions
How do I find Customer Support Representative jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for E-3 visa sponsorship in the U.S. Rather than sorting through postings from employers who only offer H-1B sponsorship, you can search Customer Support Representative roles where employers have already indicated they'll sponsor the E-3. That saves significant time during your search.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Support Representative role qualify as a specialty occupation for the E-3?
It depends on how the role is defined. The E-3 requires the position to normally require a bachelor's degree in a specific field. A customer support role at a generic retailer likely won't qualify, but a technical support or customer success role at a SaaS company requiring a degree in business, communications, or a technical field generally will. The job description must show the degree is a genuine requirement, not a preference.
How does the E-3 compare to the H-1B for Customer Support Representative roles?
The E-3 has two major advantages for this role: no lottery and no annual cap. H-1B applications for customer support roles face the same 85,000-slot lottery as every other role, meaning you could wait years before being selected. With the E-3, if your offer is in place and your employer files the LCA with the DOL, you can apply at any time of year without competing in a lottery draw.
Can I change employers while on an E-3 as a Customer Support Representative?
Yes, but you need to restart the process with each new employer. Your E-3 is tied to the specific employer and position on your Labor Condition Application. If you change jobs, your new employer must file a new LCA with the DOL before you can begin work. You'll also need a new visa stamp at a consulate unless you can file a change of status from inside the U.S.