E-3 Visa Support Lead Jobs
Support Lead roles in the U.S. qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and falls under specialty occupation standards. The E-3 has no lottery and no annual cap, giving Australian professionals a predictable path to U.S. employment with two-year renewable status.
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Get Access To All JobsINTRODUCTION
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
ROLE AND RESPONSIBILITIES
We are looking for an experienced Lead L3 Support Engineer to join our support organization. The ideal candidate will have strong hands-on experience in L3 production support, ServiceNow-based ITSM processes, Change Management, and ITIL practices. The role requires deep expertise in monitoring and observability tools such as Splunk and Dynatrace, along with solid knowledge of RESTful APIs, Core Java, and Unix commands. Experience supporting Java / Spring Boot applications in the Banking domain is highly desirable. The candidate should demonstrate strong ownership, leadership, and the ability to work independently while collaborating effectively with customers and internal stakeholders.
Key Responsibilities:
ServiceNow Management:
- Lead and manage Incident, Problem, and Change Management processes using ServiceNow; act as the final escalation point for critical production issues.
Change Management:
- Plan, review, and govern change activities to ensure minimal disruption to business-critical services.
ITIL Management:
- Apply ITIL best practices to improve service stability, availability, and overall service delivery.
Monitoring Tools:
- Utilize Dynatrace and Splunk for proactive monitoring, performance analysis, troubleshooting, dashboard creation, and alert optimization.
Unix Commands:
- Perform hands-on troubleshooting using Unix/Linux commands for application and system-level issues.
Java / Spring Boot Knowledge (Good to Have):
- Support and troubleshoot Java and Spring Boot–based RESTful services in production environments.
BASIC QUALIFICATIONS
- 3+ years of experience in RESTful API development and/or production support
- Strong experience in L3 production troubleshooting, including shift and on-call support
- Hands-on experience with ServiceNow (Incident, Change, and Problem Management)
- Strong exposure to development tools and frameworks
- Dynatrace experience for monitoring, dashboard creation, and maintenance
- Splunk query creation, maintenance, and optimization
- Strong knowledge of Core Java
- Experience working in the Banking domain
- Understanding of Azure fundamentals
- Strong ownership mindset with the ability to take responsibility for incidents and drive resolution
PREFERRED QUALIFICATIONS
Mandatory Skills: Technical Support.
Experience: 8-10 Years.
COMPENSATION
- The expected compensation for this role ranges from $80,000 to $158,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
LOCATION
City: MOUNT LAUREL
State/Province: New Jersey
INTRODUCTION
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
ROLE AND RESPONSIBILITIES
We are looking for an experienced Lead L3 Support Engineer to join our support organization. The ideal candidate will have strong hands-on experience in L3 production support, ServiceNow-based ITSM processes, Change Management, and ITIL practices. The role requires deep expertise in monitoring and observability tools such as Splunk and Dynatrace, along with solid knowledge of RESTful APIs, Core Java, and Unix commands. Experience supporting Java / Spring Boot applications in the Banking domain is highly desirable. The candidate should demonstrate strong ownership, leadership, and the ability to work independently while collaborating effectively with customers and internal stakeholders.
Key Responsibilities:
ServiceNow Management:
- Lead and manage Incident, Problem, and Change Management processes using ServiceNow; act as the final escalation point for critical production issues.
Change Management:
- Plan, review, and govern change activities to ensure minimal disruption to business-critical services.
ITIL Management:
- Apply ITIL best practices to improve service stability, availability, and overall service delivery.
Monitoring Tools:
- Utilize Dynatrace and Splunk for proactive monitoring, performance analysis, troubleshooting, dashboard creation, and alert optimization.
Unix Commands:
- Perform hands-on troubleshooting using Unix/Linux commands for application and system-level issues.
Java / Spring Boot Knowledge (Good to Have):
- Support and troubleshoot Java and Spring Boot–based RESTful services in production environments.
BASIC QUALIFICATIONS
- 3+ years of experience in RESTful API development and/or production support
- Strong experience in L3 production troubleshooting, including shift and on-call support
- Hands-on experience with ServiceNow (Incident, Change, and Problem Management)
- Strong exposure to development tools and frameworks
- Dynatrace experience for monitoring, dashboard creation, and maintenance
- Splunk query creation, maintenance, and optimization
- Strong knowledge of Core Java
- Experience working in the Banking domain
- Understanding of Azure fundamentals
- Strong ownership mindset with the ability to take responsibility for incidents and drive resolution
PREFERRED QUALIFICATIONS
Mandatory Skills: Technical Support.
Experience: 8-10 Years.
COMPENSATION
- The expected compensation for this role ranges from $80,000 to $158,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
LOCATION
City: MOUNT LAUREL
State/Province: New Jersey
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Support Lead
Align your degree to the role
Consular officers assess whether your qualification directly supports a Support Lead function. A degree in information systems, computer science, or business management strengthens your case far more than a general arts credential.
Target employers with LCA filing history
Search DOL's Labor Condition Application disclosure data to identify companies that have sponsored specialty occupation roles before. An employer already familiar with the LCA process is far less likely to withdraw an offer over sponsorship complexity.
Address specialty occupation in your offer letter
Ask your hiring manager to specify that the Support Lead role requires a bachelor's degree in a relevant field. Vague job descriptions that list a degree as preferred rather than required create problems at the consulate.
Use Migrate Mate's E-3 filing service for the paperwork
Once you have an offer, use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork end-to-end. The filing service manages DOL certification, consulate document preparation, and submission within one business day of receiving your details.
Prepare your three-year degree equivalency documentation
Australian three-year bachelor's degrees are generally accepted as equivalent to U.S. four-year degrees for E-3 purposes, but bring your academic transcripts and a credential evaluation letter to your consulate appointment as supporting evidence.
Negotiate E-3 renewal timing before you start
Your E-3 is employer-specific, so if your employer changes your reporting structure or legal entity, you may need a new LCA before your next renewal. Clarify your employer of record upfront and confirm they'll sponsor renewals every two years.
Support Lead jobs are hiring across the US. Find yours.
Find Support Lead JobsSupport Lead E-3 Visa: Frequently Asked Questions
How do I find Support Lead jobs in the U.S. that offer E-3 visa sponsorship?
Migrate Mate is built specifically for this search. You can filter for Support Lead roles where employers have active E-3 sponsorship history, rather than applying broadly and discovering late in the process that a company won't sponsor. Targeting employers who have filed LCAs before dramatically improves your conversion rate from application to offer.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Support Lead role qualify as a specialty occupation for the E-3?
Yes, provided the position genuinely requires a bachelor's degree in a directly related field such as information systems, business management, or computer science. If the job description accepts any degree or lists education as preferred rather than required, the role may not meet the specialty occupation standard, and a consular officer can deny the visa on that basis.
How does the E-3 compare to the H-1B for Support Lead positions?
For Australian professionals, the E-3 is a direct path where H-1B involves a lottery with roughly a one-in-four chance of selection. The E-3 has a 10,500-visa annual allocation that has never been exhausted, so there's no waiting for a lottery result. Both require specialty occupation status, but the E-3 can be applied for at any time of year directly at a U.S. consulate.
Can I change employers while on an E-3 as a Support Lead?
You can change employers, but your E-3 is tied to your specific job offer and LCA. Your new employer must file a fresh LCA with DOL and you'll need a new E-3 visa stamp, which typically means returning to Australia for a consulate appointment. There's no portability provision like the one available under certain H-1B circumstances.
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