E-3 Visa Customer Success Engineering Jobs
Customer Success Engineering roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a relevant technical or business field. The E-3 has no lottery and no annual cap, so Australian professionals can pursue these roles year-round without competing for limited slots like H-1B visa applicants do.
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Get Access To All JobsINTRODUCTION
We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies. Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation. Rokt mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world's leading companies. At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible.
ROLE
We are looking for a Customer Success Manager, Customer Data Platform (CDP). Target total compensation ranges from $160,000 - $175,000, including a fixed annual salary of $115,000 - $120,000, an employee equity plan grant, and world-class benefits. Rokt mParticle is looking for an experienced Customer Success Manager to work with our top tier customer base which includes some of the world's best consumer-facing brands at a global level. Our Customer Success team is tasked with strengthening and expanding our relationships at all levels of the client organization. The candidate qualified for this role has proven experience supporting high revenue, large scale customers, on a global level. An ideal CSM possesses a clear understanding of the partners' organization and their overall business strategy, and has frequent dialogue with key stakeholders. The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer's business needs & articulate the value of an enterprise platform to collect and connect data for consumer-focused initiatives. This is a highly collaborative individual who works closely with mParticle's Solutions, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client retention, expansion and satisfaction.
Responsibilities
- Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts; act as the main point of contact and advocate for the customer.
- Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
- Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
- Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
- Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.
BASIC QUALIFICATIONS
About you:
- 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms).
- Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication.
- Strong ability to understand a customer's business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.
- Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
- AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience.
PREFERRED QUALIFICATIONS
About Rokt'stars:
As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.
About The Benefits
We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:
- Become a shareholder. Every Rokt'star gets equity in the company
- Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side project
- Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
- Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
- Dog-friendly office
- Extra leave (bonus annual leave, sabbatical leave etc.)
- Work with the greatest talent in town
- See the world! We have offices in New York, Seattle, Sydney, Tokyo and London
We believe we're better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week). We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent.
Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If this sounds like a role you'd enjoy, apply here, and you'll hear from our recruiting team.
INTRODUCTION
We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies. Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation. Rokt mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world's leading companies. At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible.
ROLE
We are looking for a Customer Success Manager, Customer Data Platform (CDP). Target total compensation ranges from $160,000 - $175,000, including a fixed annual salary of $115,000 - $120,000, an employee equity plan grant, and world-class benefits. Rokt mParticle is looking for an experienced Customer Success Manager to work with our top tier customer base which includes some of the world's best consumer-facing brands at a global level. Our Customer Success team is tasked with strengthening and expanding our relationships at all levels of the client organization. The candidate qualified for this role has proven experience supporting high revenue, large scale customers, on a global level. An ideal CSM possesses a clear understanding of the partners' organization and their overall business strategy, and has frequent dialogue with key stakeholders. The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer's business needs & articulate the value of an enterprise platform to collect and connect data for consumer-focused initiatives. This is a highly collaborative individual who works closely with mParticle's Solutions, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client retention, expansion and satisfaction.
Responsibilities
- Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts; act as the main point of contact and advocate for the customer.
- Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes (e.g., reducing customer acquisition costs, increasing retention, optimizing campaign performance).
- Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
- Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
- Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.
BASIC QUALIFICATIONS
About you:
- 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms).
- Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication.
- Strong ability to understand a customer's business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.
- Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
- AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience.
PREFERRED QUALIFICATIONS
About Rokt'stars:
As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.
About The Benefits
We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:
- Become a shareholder. Every Rokt'star gets equity in the company
- Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side project
- Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
- Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
- Dog-friendly office
- Extra leave (bonus annual leave, sabbatical leave etc.)
- Work with the greatest talent in town
- See the world! We have offices in New York, Seattle, Sydney, Tokyo and London
We believe we're better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week). We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent.
Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If this sounds like a role you'd enjoy, apply here, and you'll hear from our recruiting team.
See all 313+ E-3 Visa Customer Success Engineering Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Customer Success Engineering Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Customer Success Engineering
Translate your Australian credentials for U.S. employers
A three-year Australian bachelor's degree is generally accepted as equivalent to a U.S. four-year degree for E-3 visa specialty occupation purposes. Gather your official transcripts and, if your degree is in a tangentially related field, prepare a credential evaluation letter to preempt employer concerns.
Target companies with active LCA filing history
Search the DOL's Office of Foreign Labor Certification disclosure data to find employers who have filed Labor Condition Applications for Customer Success or Solutions Engineering roles. Prior LCA filings signal that a company already understands the E-3 process and won't balk at sponsoring you.
Use Migrate Mate to find E-3 sponsorship roles
Customer Success Engineering jobs with E-3 sponsorship don't always get flagged correctly on general job boards. Migrate Mate filters specifically for roles and employers open to E-3 candidates, saving you from applying to positions where sponsorship was never on the table.
Frame the LCA as an employer-side filing
Many hiring managers assume visa sponsorship is expensive or complicated. Clarify early that the E-3 LCA is a DOL filing your employer handles before your consulate appointment, and that the process is faster and simpler than an H-1B petition, which requires no lottery slot.
Align your offer letter to specialty occupation standards
Before your consulate appointment, confirm your offer letter specifies a degree requirement for the role, not just a preference. A letter that says 'bachelor's preferred' can undermine your E-3 application at the interview window, even if the employer intended to sponsor you.
File your LCA and visa paperwork through a single service
Coordinating the LCA, DS-160, and consulate prep across multiple parties introduces handoff errors. Use Migrate Mate's E-3 filing service to manage the entire process from certified LCA through to your consulate appointment, so nothing falls through the gaps between your employer's HR team and your application.
E-3 Visa Customer Success Engineering: Frequently Asked Questions
How do I find Customer Success Engineering jobs that offer E-3 visa sponsorship?
Most general job boards don't filter by visa type, so you end up applying to roles where sponsorship was never an option. Migrate Mate is built specifically for this search, letting you find Customer Success Engineering positions where employers are already open to E-3 candidates. From there, you can confirm LCA filing history through the DOL's OFLC disclosure database before you apply.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Success Engineering role qualify as a specialty occupation for the E-3?
It depends on how the role is defined. Customer Success Engineering typically qualifies when the position requires applying technical knowledge from a specific degree field, such as computer science, software engineering, or information systems. Roles that accept any bachelor's degree regardless of field are harder to support. Your offer letter needs to specify a degree requirement, not just a preference, to satisfy the specialty occupation standard at the consulate.
How does the E-3 compare to the H-1B for Customer Success Engineering roles?
The E-3 has a significant structural advantage: there's no lottery. H-1B registrations are randomly selected from a pool, so even a strong application may not get picked. The E-3 has a 10,500 annual cap that has never been reached, meaning you can apply any time of year and get a decision at your consulate appointment. The employer still files a Labor Condition Application with the DOL, but there's no USCIS petition, no lottery, and no multi-month wait before you can schedule your interview.
Can I switch to a new Customer Success Engineering employer while on an E-3?
Yes, but the E-3 is employer-specific, so you can't simply transfer it. Your new employer needs to file a fresh LCA with the DOL, and you'll need to either apply for a new E-3 at a consulate or, in some cases, change status from within the U.S. You can start working for the new employer once the LCA is certified and you have a valid E-3 reflecting that employer. There's no grace period built into the E-3 itself, so timing the transition carefully matters.