E-3 Visa Customer Service Lead Jobs

Location: Ascension Dell Children's Medical Center

Shift Hours: Full-time in the Emergency Department, Wednesday Noon to 6:00 PM, Thursday to Saturday 6:00 AM to 6:00 PM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative Team Lead (Patient Access Lead), you’ll work to help our patients check into the Emergency Department at the hospital. It’s a fast-paced, high-volume department, and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly, but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type accurately and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries, especially in the emergency room area. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check before hire.

Here’s what you can expect working in Patient Access Team Lead (Customer Service Lead):

• Work with Team Members to ensure the success and development of other Team Members, including training staff.
• Fast-paced work environment, on your feet assisting patients in completing their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. You must work quickly and expect the unexpected. This is not a casual desk job.
• Ensure that the team meets production standards, deadlines, and work schedules by paying close attention work trends and identifying and reporting area needs to Patient Access Manager and/or Facility Lead.
• Ensure high quality of superior customer service is delivered and maintained.
• Provides superior customer service to all patients, works through patient-raised issues, and recommends appropriate solutions.
• Ensure proper workflow procedures are followed by the entire Team.
• Maintain an extremely high level of confidentiality with regards to any discussion held at management and above level.
• Ensure effectiveness of quality assurance program.
• Flexibility to work in multiple areas and maintain efficiency, depending on the business need.
• Complete daily worklists and reports from registration and billing systems.
• Responsible for creating and maintaining a positive, motivated, people-oriented departmental culture by maximizing team member morale and engagement.
• Effective and consistent cooperation and communication with other departments.
• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.

Requirements

• High School Diploma or GED
• Excellent customer service experience
• Several years of medical patient registration experience
• Experience in leading others is a must
• Ready to work in a very fast-paced, high-stress environment
• Basic computer multitasking and typing skills are required
• Bilingual English/Spanish skills are preferred

For this US-based position, the base pay range is $21.00 - $28.87 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights.