E-3 Visa Customer Success Architect Jobs
Customer Success Architect roles qualify for E-3 visa sponsorship as specialty occupations requiring a relevant bachelor's degree. Australian professionals bring enterprise software and SaaS expertise that U.S. employers actively recruit for, and the E-3's no-lottery structure means you can start the process as soon as you have an offer.
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Get Access To All JobsINTRODUCTION
Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
ROLE AND RESPONSIBILITIES
What you'll do
In this role, you’ll be part of the Customer Success Architect organization within Sales and Success, focusing on Atlassian’s Strategy Collection: Jira Align, Talent, Focus, and Rovo. As a Senior Customer Success Architect for Strategy Collection, you’ll lead high-impact, time-bound customer engagements that help enterprise customers connect strategy to execution, align people and investments to priorities, and operationalize executive visibility across their portfolio.
You’ll work with senior customer stakeholders across strategy, transformation, PMO, operations, and platform teams to turn Strategy Collection from a purchased set of products into an adopted operating model. This includes guiding customers through discovery, solution design, rollout planning, governance design, and value realization across Jira Align, Focus, Talent, and Rovo.
This is not a people manager role. You will lead through domain expertise, customer architecture leadership, and playbook ownership. Atlassian Customer Success Architects are senior post-sales practitioners who combine technical depth, business acumen, and change leadership to help customers adopt complex solution areas and achieve measurable outcomes. You’ll partner closely with account teams, Customer Success Managers, Solution Architects, Services, Support, and Product to accelerate customer maturity and create repeatable adoption patterns for the field.
As a senior individual contributor, you’ll also help shape how Atlassian scales Strategy Collection adoption by codifying best practices, coaching peers, and translating field insight into better motions, enablement, and product feedback.
COMPENSATION
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Pay Ranges:
In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $180,000 - $235,000
Zone B: $162,000 - $211,500
Zone C: $149,400 - $195,050
BASIC QUALIFICATIONS
On your first day, we'll expect you to have:
-
Executive discovery and alignment. Lead discovery with enterprise customers to understand strategic planning processes, portfolio governance models, operating rhythms, funding decisions, capacity planning, and executive reporting needs. Help customers identify where Strategy Collection can improve prioritization, transparency, and speed of decision-making.
-
Solution architecture. Design customer-specific adoption approaches across Jira Align, Focus, Talent, and Rovo that map product capabilities to customer goals, operating models, and data realities. Recommend phased adoption paths that balance time-to-value with long-term scalability.
-
Value realization. Define success measures with customers and guide them toward measurable outcomes such as improved executive visibility, stronger strategy-to-execution alignment, better portfolio prioritization, clearer capacity planning, and faster decision cycles.
-
Activation and rollout guidance. Partner with customers through rollout planning, stakeholder alignment, governance design, enablement planning, and handoff to steady-state ownership. Support customers as they move from initial configuration to durable operational adoption.
-
Cross-functional orchestration. Collaborate with Customer Success Managers, Services, Solution Architects, Support, Product, and partner teams to align the right expertise to the customer journey and remove adoption blockers.
-
Playbook ownership. Build and refine reusable discovery frameworks, maturity models, adoption plays, and executive conversation guides that improve how Atlassian deploys Strategy Collection across the field.
-
Field-to-product feedback. Maintain strong relationships with product and engineering stakeholders, especially across Jira Align, Focus, Talent, and Rovo, and translate customer patterns into actionable product feedback.
-
Thought leadership. Act as a trusted advisor to both customers and internal teams by bringing a point of view on enterprise transformation, portfolio management, workforce planning, and AI-assisted strategy execution.
-
Travel up to 15% domestically and internationally for customer and internal meetings.
Your background
-
Customer success and advisory experience. 7–10+ years in customer success, solutions architecture, consulting, transformation, or technical advisory roles supporting enterprise customers with complex SaaS environments. Proven experience leading strategic post-sales engagements without direct managerial authority.
-
Enterprise operating model expertise. Strong understanding of enterprise portfolio management, strategic planning, PMO or transformation office motions, capacity and funding planning, governance, and executive reporting. Experience helping customers connect organizational priorities to delivery execution.
-
Solution depth. Demonstrated expertise with Atlassian solutions and adjacent enterprise workflows. Experience with one or more of Jira Align, Focus, Talent, Rovo, Jira, Confluence, Atlassian Goals/Projects, or comparable portfolio and workforce planning platforms. Ability to connect product capabilities to business process change.
-
Change leadership and adoption design. Track record of helping customers adopt new operating models, not just new tools. Experience designing phased rollouts, stakeholder engagement plans, enablement strategies, and governance models that drive sustained usage.
-
Executive communication. Strong executive presence with the ability to translate technical and product capabilities into strategic business outcomes. Comfortable facilitating conversations with C-level leaders, PMO heads, transformation leaders, and platform owners.
-
Programmatic mindset. Experience creating reusable playbooks, maturity frameworks, enablement content, or adoption methodologies that can scale across a team or region.
-
AI and modern workflow fluency. Familiarity with AI-powered work, enterprise knowledge workflows, and how capabilities such as Rovo can enhance strategy execution, decision support, and cross-functional alignment.
BENEFITS & PERKS
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
ABOUT ATLASSIAN
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
INTRODUCTION
Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
ROLE AND RESPONSIBILITIES
What you'll do
In this role, you’ll be part of the Customer Success Architect organization within Sales and Success, focusing on Atlassian’s Strategy Collection: Jira Align, Talent, Focus, and Rovo. As a Senior Customer Success Architect for Strategy Collection, you’ll lead high-impact, time-bound customer engagements that help enterprise customers connect strategy to execution, align people and investments to priorities, and operationalize executive visibility across their portfolio.
You’ll work with senior customer stakeholders across strategy, transformation, PMO, operations, and platform teams to turn Strategy Collection from a purchased set of products into an adopted operating model. This includes guiding customers through discovery, solution design, rollout planning, governance design, and value realization across Jira Align, Focus, Talent, and Rovo.
This is not a people manager role. You will lead through domain expertise, customer architecture leadership, and playbook ownership. Atlassian Customer Success Architects are senior post-sales practitioners who combine technical depth, business acumen, and change leadership to help customers adopt complex solution areas and achieve measurable outcomes. You’ll partner closely with account teams, Customer Success Managers, Solution Architects, Services, Support, and Product to accelerate customer maturity and create repeatable adoption patterns for the field.
As a senior individual contributor, you’ll also help shape how Atlassian scales Strategy Collection adoption by codifying best practices, coaching peers, and translating field insight into better motions, enablement, and product feedback.
COMPENSATION
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Pay Ranges:
In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $180,000 - $235,000
Zone B: $162,000 - $211,500
Zone C: $149,400 - $195,050
BASIC QUALIFICATIONS
On your first day, we'll expect you to have:
-
Executive discovery and alignment. Lead discovery with enterprise customers to understand strategic planning processes, portfolio governance models, operating rhythms, funding decisions, capacity planning, and executive reporting needs. Help customers identify where Strategy Collection can improve prioritization, transparency, and speed of decision-making.
-
Solution architecture. Design customer-specific adoption approaches across Jira Align, Focus, Talent, and Rovo that map product capabilities to customer goals, operating models, and data realities. Recommend phased adoption paths that balance time-to-value with long-term scalability.
-
Value realization. Define success measures with customers and guide them toward measurable outcomes such as improved executive visibility, stronger strategy-to-execution alignment, better portfolio prioritization, clearer capacity planning, and faster decision cycles.
-
Activation and rollout guidance. Partner with customers through rollout planning, stakeholder alignment, governance design, enablement planning, and handoff to steady-state ownership. Support customers as they move from initial configuration to durable operational adoption.
-
Cross-functional orchestration. Collaborate with Customer Success Managers, Services, Solution Architects, Support, Product, and partner teams to align the right expertise to the customer journey and remove adoption blockers.
-
Playbook ownership. Build and refine reusable discovery frameworks, maturity models, adoption plays, and executive conversation guides that improve how Atlassian deploys Strategy Collection across the field.
-
Field-to-product feedback. Maintain strong relationships with product and engineering stakeholders, especially across Jira Align, Focus, Talent, and Rovo, and translate customer patterns into actionable product feedback.
-
Thought leadership. Act as a trusted advisor to both customers and internal teams by bringing a point of view on enterprise transformation, portfolio management, workforce planning, and AI-assisted strategy execution.
-
Travel up to 15% domestically and internationally for customer and internal meetings.
Your background
-
Customer success and advisory experience. 7–10+ years in customer success, solutions architecture, consulting, transformation, or technical advisory roles supporting enterprise customers with complex SaaS environments. Proven experience leading strategic post-sales engagements without direct managerial authority.
-
Enterprise operating model expertise. Strong understanding of enterprise portfolio management, strategic planning, PMO or transformation office motions, capacity and funding planning, governance, and executive reporting. Experience helping customers connect organizational priorities to delivery execution.
-
Solution depth. Demonstrated expertise with Atlassian solutions and adjacent enterprise workflows. Experience with one or more of Jira Align, Focus, Talent, Rovo, Jira, Confluence, Atlassian Goals/Projects, or comparable portfolio and workforce planning platforms. Ability to connect product capabilities to business process change.
-
Change leadership and adoption design. Track record of helping customers adopt new operating models, not just new tools. Experience designing phased rollouts, stakeholder engagement plans, enablement strategies, and governance models that drive sustained usage.
-
Executive communication. Strong executive presence with the ability to translate technical and product capabilities into strategic business outcomes. Comfortable facilitating conversations with C-level leaders, PMO heads, transformation leaders, and platform owners.
-
Programmatic mindset. Experience creating reusable playbooks, maturity frameworks, enablement content, or adoption methodologies that can scale across a team or region.
-
AI and modern workflow fluency. Familiarity with AI-powered work, enterprise knowledge workflows, and how capabilities such as Rovo can enhance strategy execution, decision support, and cross-functional alignment.
BENEFITS & PERKS
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.
ABOUT ATLASSIAN
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
See all E-3 Visa Customer Success Architect Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Customer Success Architect Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Customer Success Architect
Translate your Australian CSA credentials for U.S. employers
U.S. hiring managers may not recognize Australian vendor certifications or customer success frameworks by name. Map your Salesforce, Gainsight, or platform-specific credentials to the job description's listed requirements so recruiters can immediately confirm specialty occupation eligibility.
Target SaaS companies with existing LCA filing history
Employers who have filed Labor Condition Applications before already understand the DOL certification step. Search the DOL's public LCA disclosure data to identify SaaS and enterprise software companies that have sponsored customer success or technical account management roles.
Clarify your degree field match before the offer stage
Customer Success Architect roles must satisfy the specialty occupation definition, which requires a specific degree field, not just any bachelor's. Confirm with your employer early that your degree in business, computer science, or a related discipline directly aligns with the role's posted requirements.
Use Migrate Mate's E-3 filing service to manage your LCA and paperwork
Once you have an offer, the LCA must be certified by the DOL before your consulate appointment. Migrate Mate's E-3 filing service handles the LCA filing, DS-160, and consulate preparation end-to-end so nothing slips between offer acceptance and your visa interview.
Ask your employer about prevailing wage level before signing
The DOL requires your offered salary to meet the prevailing wage for your job title and location. Customer Success Architect roles in high-cost cities often fall at wage level III or IV, so confirm the posted salary satisfies DOL requirements before the LCA is submitted.
Prepare for nonimmigrant intent questions in your E-3 interview
Consular officers assess whether you intend to return to Australia after your authorized stay. Having a clear explanation of your fixed-term role scope, Australian ties, and awareness that the E-3 is employer-specific strengthens your credibility at the Sydney, Melbourne, or Perth consulate.
E-3 Visa Customer Success Architect: Frequently Asked Questions
How do I find Customer Success Architect jobs with E-3 sponsorship?
Migrate Mate is built specifically for this search. It surfaces Customer Success Architect roles at U.S. employers with documented sponsorship history, so you're not applying blindly to companies unfamiliar with the E-3. Filtering by role and visa type lets you focus on employers who are already set up to file an LCA and support your application.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Success Architect role qualify as a specialty occupation for the E-3?
Yes, provided the role requires a bachelor's degree or higher in a specific field such as computer science, business, or information systems, and the employer's job description reflects that requirement. Roles that accept any degree regardless of field can create complications at the LCA stage, so reviewing the posted job requirements against DOL specialty occupation criteria before applying is a practical first step.
How does the E-3 compare to the H-1B for Customer Success Architect roles?
The E-3 has no annual lottery, which means eligible Australian professionals can apply at any point after receiving a job offer rather than waiting for a random selection each April. The E-3 cap of 10,500 per year has never been reached, processing timelines are predictable, and the two-year visa is renewable indefinitely as long as you maintain a qualifying role and employer.
Can I switch employers while on an E-3 as a Customer Success Architect?
Yes, but the E-3 is employer-specific, so your current visa is tied to your sponsoring employer. If you change companies, the new employer must file a fresh LCA with the DOL and you'll need to either obtain a new E-3 visa stamp at a consulate or, in some cases, file a change of status if you're already inside the U.S. There's no grace period for E-3 holders equivalent to the H-1B visa's 60-day rule, so timing matters.