E-3 Visa Customer Success Architect Jobs
Customer Success Architect roles qualify for E-3 visa sponsorship as specialty occupations requiring a relevant bachelor's degree. Australian professionals bring enterprise software and SaaS expertise that U.S. employers actively recruit for, and the E-3's no-lottery structure means you can start the process as soon as you have an offer.
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Get Access To All JobsINTRODUCTION
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The “Qualified Success Architect, University” will support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum — from enterprise to SMB.
ROLE AND RESPONSIBILITIES
What You Will Be Doing:
- Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves
- Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources
- Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs
- Maintain and update partner certification paths within Qualified University, keeping partner-facing content current
- Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community
- Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey
BASIC QUALIFICATIONS
- 5-10 years of Mid Market/Enterprise software experience
- Prior experience in customer success, customer education, or a similar customer-facing role — experience with the Qualified platform is a strong plus
- Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience
- Highly organized, with the ability to manage a high volume of ongoing content updates across a large library
- Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience
- Experience with content or course authoring tools is a plus
- Interest in community engagement is a plus
- Must be willing to work in a fast-paced startup environment with multiple roles
- You possess a bachelor's degree
- Passion for making customers successful with software solutions
COMPENSATION
- The typical base salary range for this position is $123,100 - $186,300 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
ACCOMMODATIONS
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
POSTING STATEMENT
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
INTRODUCTION
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The “Qualified Success Architect, University” will support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum — from enterprise to SMB.
ROLE AND RESPONSIBILITIES
What You Will Be Doing:
- Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves
- Develop best practice content for QSAs, admins, and partners — translating product knowledge into clear, practical educational resources
- Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs
- Maintain and update partner certification paths within Qualified University, keeping partner-facing content current
- Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community
- Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey
BASIC QUALIFICATIONS
- 5-10 years of Mid Market/Enterprise software experience
- Prior experience in customer success, customer education, or a similar customer-facing role — experience with the Qualified platform is a strong plus
- Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience
- Highly organized, with the ability to manage a high volume of ongoing content updates across a large library
- Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience
- Experience with content or course authoring tools is a plus
- Interest in community engagement is a plus
- Must be willing to work in a fast-paced startup environment with multiple roles
- You possess a bachelor's degree
- Passion for making customers successful with software solutions
COMPENSATION
- The typical base salary range for this position is $123,100 - $186,300 annually.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
ACCOMMODATIONS
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
POSTING STATEMENT
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship in Customer Success Architect
Translate your Australian CSA credentials for U.S. employers
U.S. hiring managers may not recognize Australian vendor certifications or customer success frameworks by name. Map your Salesforce, Gainsight, or platform-specific credentials to the job description's listed requirements so recruiters can immediately confirm specialty occupation eligibility.
Target SaaS companies with existing LCA filing history
Employers who have filed Labor Condition Applications before already understand the DOL certification step. Search the DOL's public LCA disclosure data to identify SaaS and enterprise software companies that have sponsored customer success or technical account management roles.
Clarify your degree field match before the offer stage
Customer Success Architect roles must satisfy the specialty occupation definition, which requires a specific degree field, not just any bachelor's. Confirm with your employer early that your degree in business, computer science, or a related discipline directly aligns with the role's posted requirements.
Use Migrate Mate's E-3 filing service to manage your LCA and paperwork
Once you have an offer, the LCA must be certified by the DOL before your consulate appointment. Migrate Mate's E-3 filing service handles the LCA filing, DS-160, and consulate preparation end-to-end so nothing slips between offer acceptance and your visa interview.
Ask your employer about prevailing wage level before signing
The DOL requires your offered salary to meet the prevailing wage for your job title and location. Customer Success Architect roles in high-cost cities often fall at wage level III or IV, so confirm the posted salary satisfies DOL requirements before the LCA is submitted.
Prepare for nonimmigrant intent questions in your E-3 interview
Consular officers assess whether you intend to return to Australia after your authorized stay. Having a clear explanation of your fixed-term role scope, Australian ties, and awareness that the E-3 is employer-specific strengthens your credibility at the Sydney, Melbourne, or Perth consulate.
E-3 Visa Customer Success Architect: Frequently Asked Questions
How do I find Customer Success Architect jobs with E-3 sponsorship?
Migrate Mate is built specifically for this search. It surfaces Customer Success Architect roles at U.S. employers with documented sponsorship history, so you're not applying blindly to companies unfamiliar with the E-3. Filtering by role and visa type lets you focus on employers who are already set up to file an LCA and support your application.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Customer Success Architect role qualify as a specialty occupation for the E-3?
Yes, provided the role requires a bachelor's degree or higher in a specific field such as computer science, business, or information systems, and the employer's job description reflects that requirement. Roles that accept any degree regardless of field can create complications at the LCA stage, so reviewing the posted job requirements against DOL specialty occupation criteria before applying is a practical first step.
How does the E-3 compare to the H-1B for Customer Success Architect roles?
The E-3 has no annual lottery, which means eligible Australian professionals can apply at any point after receiving a job offer rather than waiting for a random selection each April. The E-3 cap of 10,500 per year has never been reached, processing timelines are predictable, and the two-year visa is renewable indefinitely as long as you maintain a qualifying role and employer.
Can I switch employers while on an E-3 as a Customer Success Architect?
Yes, but the E-3 is employer-specific, so your current visa is tied to your sponsoring employer. If you change companies, the new employer must file a fresh LCA with the DOL and you'll need to either obtain a new E-3 visa stamp at a consulate or, in some cases, file a change of status if you're already inside the U.S. There's no grace period for E-3 holders equivalent to the H-1B visa's 60-day rule, so timing matters.