E-3 Visa Support Associate Jobs
Support Associate roles in the U.S. qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a related field such as communications, business, or information systems. The E-3 has no lottery and no annual cap, making it a reliable path for Australian professionals targeting customer-facing or technical support careers.
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Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
Responsibilities include, but are not limited to:
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Experience troubleshooting integrated and interdependent computer systems
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
LOCATION
USA, PA, Gouldsboro - 23.00 - 37.00 USD hourly
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
DESCRIPTION
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
Responsibilities include, but are not limited to:
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- Experience in a dynamic environment with a high degree of customer service
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Experience troubleshooting integrated and interdependent computer systems
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
LOCATION
USA, PA, Gouldsboro - 23.00 - 37.00 USD hourly
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
See all 3,763+ E-3 Visa Support Associate Jobs
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Support Associate
Match your degree to the role
Support Associate positions qualify as specialty occupations only when the employer requires a specific bachelor's degree, not just any degree. Review the job description carefully before applying and confirm the stated educational requirement aligns with your Australian qualification.
Target employers with LCA filing history
U.S. employers must file a Labor Condition Application with the DOL before sponsoring your E-3 visa. Search DOL's public disclosure data to identify companies that have previously filed LCAs for support or customer success roles, signaling established sponsorship processes.
Address visa status in early conversations
Many hiring managers conflate E-3 sponsorship with H-1B lottery complexity. Clarify upfront that the E-3 requires no lottery, no quota competition, and typically takes two to four weeks from offer to consulate approval, which simplifies the employer's decision significantly.
Prepare a credential equivalency statement
Australian three-year bachelor's degrees are generally accepted as equivalent to U.S. four-year degrees for E-3 purposes, but your employer's attorney may request documentation. Have a one-page summary of your degree, transcript, and relevant work history ready before the offer stage.
Use Migrate Mate's E-3 filing service for your paperwork
Once you have an offer, Migrate Mate's E-3 filing service handles your LCA submission, visa paperwork, and consulate appointment preparation end-to-end, reducing the administrative burden on both you and your new employer and cutting weeks off the process.
Negotiate your start date around consulate timelines
E-3 consulate appointments at Sydney, Melbourne, and Perth vary in wait time depending on the month. Build at least four to six weeks into your proposed start date after receiving your offer to account for LCA certification and interview scheduling.
E-3 Visa Support Associate: Frequently Asked Questions
How do I find Support Associate jobs with E-3 visa sponsorship?
Migrate Mate is built specifically for Australian professionals searching for U.S. roles that include E-3 visa sponsorship. Rather than filtering through general job boards where sponsorship status is unclear, Migrate Mate surfaces Support Associate positions from employers who have demonstrated willingness to sponsor E-3 visas, saving you the back-and-forth of asking each company directly.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Support Associate role qualify as a specialty occupation for the E-3?
It depends on how the employer defines the position. A Support Associate role qualifies when the employer requires a bachelor's degree in a specific field, such as communications, business administration, or information systems, as a minimum condition of employment. Roles where any degree or no degree is acceptable generally do not meet the specialty occupation standard. Review the job description closely and confirm the degree requirement is stated as mandatory before accepting an offer.
How does the E-3 compare to the H-1B for Support Associate roles?
The E-3 is available exclusively to Australian citizens and has a 10,500 annual allocation that has never been fully used, so there is no lottery and no quota risk. The H-1B has an annual cap of 65,000 general slots, plus 20,000 for advanced degree holders, with selection by lottery when registrations exceed the cap. For a Support Associate role where the position qualifies under both visas, the E-3 removes lottery uncertainty entirely and typically reaches a consulate decision within weeks of filing.
Can I change employers or get promoted while on an E-3 as a Support Associate?
Yes, but both changes require action before they take effect. Changing employers means your new company must file a fresh LCA with the DOL and you'll need a new E-3 visa stamp unless you're adjusting status inside the U.S. A significant promotion that materially changes your job duties or title may also require an amended LCA to reflect the updated role, so confirm the scope of any change with your employer's HR or legal team before it becomes official.