Emergency Communications Dispatcher Jobs
Emergency Communications Dispatcher jobs are open across public safety agencies, municipal governments, and private security operations, from entry-level call-taker to senior dispatch supervisor, with specializations in 911 dispatch, law enforcement communications, and emergency medical dispatch. Find a role that fits from the openings below and apply directly.
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Showing 5 of 7+ Emergency Communications Dispatcher jobs
Department Overview:
OHSU is Oregon’s only public academic health center. We are a system of hospitals and clinics across Oregon and southwest Washington. We are an institution of higher learning, with schools of medicine, nursing, pharmacy, dentistry and public health – and with a network of campuses and partners throughout Oregon. We are a national research hub, with thousands of scientists developing lifesaving therapies and deeper understanding. We are a statewide economic engine and Portland’s largest employer. And as a public organization, we provide services for the most vulnerable Oregonians, and outreach to improve health in communities across the state.
ROLE AND RESPONSIBILITIES:
The Emergency Communications Center Supervisor supports safe and efficient operations in the Emergency Communication Center (ECC). The ECC Supervisor provides real time oversight, frontline leadership, and staff support, while managing staff utilization and serving as an escalation point for complex transfers, surge events, and system disruptions. The ECC Supervisor supports the unit in oversight of a QA/QI process, policy and procedure oversight, training development, and problem solving/process improvement.
Function/Duties of Position:
- Collaborates in development, revision, and implementation operational policies and procedures specific to the Emergency Communications Center to meet the overall mission vision and values of OHSU and Mission Control
- This may include some weekend or after-hours work to support operational changes, possibly one weekend or less per month.
- Supports the development, implementation, and ongoing support of ECC Quality Assurance and Quality Improvement programs.
- Oversee and provide support to training teams. Coordinate interdepartmental training of ETCs and serve as a designated educator.
- Assists manager in response to inquiries and complaints by investigating concerns and providing performance feedback and coaching.
- Organizes and oversees administrative tasks to include making weekly update communication, unit meeting agenda, unit meeting presentation, and unit meeting minutes.
- Supports department, manager in other assigned skills and task in oversight of the department and problem-solving management.
- Ensure equipment is available and operational. Prioritizes repairs/maintenance, schedule equipment for repair/maintenance, and coordinate replacements for malfunctioning equipment.
BASIC QUALIFICATIONS:
- High School graduate or equivalent.
- 2 years of working in any communication center.
Job Related Knowledge, Skills and Abilities (Competencies):
- Demonstrated ability to learn and trouble shoot computer systems and manage relationships with ITG.
- Demonstrates and understands the implementation of leadership principles and problems solving methodology.
- Demonstrated ability to work in a high stress, high acuity setting.
- Demonstrated ability to adapt to rapidly and constantly changing work environment.
- Demonstrated ability to direct and control multiple critical communications events simultaneously.
- Demonstrated ability to work in a team oriented, high stress environment with competing priorities, while also working independently.
- Demonstrated exceptional customer service skills, highly proficient in verbal communications with widely diverse interactions.
- Demonstrate functional understanding of use in Microsoft Office programs to include SharePoint, forms, teams, and Excel.
- Must be able to perform the essential functions of the position with or without accommodation.
PREFERRED QUALIFICATIONS:
- Bachelor’s degree.
- 1 year of previous leadership experience.
- 1 year of experience working within the OHSU ECC.
ADDITIONAL DETAILS:
Ability to carry and lift up to 50 pounds. Ability to stand for four continuous hours a day. Ability to hear and understand verbal communication, ability to remain at a workstation, whether sitting or standing, for 10+ hours per day, ability to read, write, and type accurately.
Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu.
Department Overview:
OHSU is Oregon’s only public academic health center. We are a system of hospitals and clinics across Oregon and southwest Washington. We are an institution of higher learning, with schools of medicine, nursing, pharmacy, dentistry and public health – and with a network of campuses and partners throughout Oregon. We are a national research hub, with thousands of scientists developing lifesaving therapies and deeper understanding. We are a statewide economic engine and Portland’s largest employer. And as a public organization, we provide services for the most vulnerable Oregonians, and outreach to improve health in communities across the state.
ROLE AND RESPONSIBILITIES:
The Emergency Communications Center Supervisor supports safe and efficient operations in the Emergency Communication Center (ECC). The ECC Supervisor provides real time oversight, frontline leadership, and staff support, while managing staff utilization and serving as an escalation point for complex transfers, surge events, and system disruptions. The ECC Supervisor supports the unit in oversight of a QA/QI process, policy and procedure oversight, training development, and problem solving/process improvement.
Function/Duties of Position:
- Collaborates in development, revision, and implementation operational policies and procedures specific to the Emergency Communications Center to meet the overall mission vision and values of OHSU and Mission Control
- This may include some weekend or after-hours work to support operational changes, possibly one weekend or less per month.
- Supports the development, implementation, and ongoing support of ECC Quality Assurance and Quality Improvement programs.
- Oversee and provide support to training teams. Coordinate interdepartmental training of ETCs and serve as a designated educator.
- Assists manager in response to inquiries and complaints by investigating concerns and providing performance feedback and coaching.
- Organizes and oversees administrative tasks to include making weekly update communication, unit meeting agenda, unit meeting presentation, and unit meeting minutes.
- Supports department, manager in other assigned skills and task in oversight of the department and problem-solving management.
- Ensure equipment is available and operational. Prioritizes repairs/maintenance, schedule equipment for repair/maintenance, and coordinate replacements for malfunctioning equipment.
BASIC QUALIFICATIONS:
- High School graduate or equivalent.
- 2 years of working in any communication center.
Job Related Knowledge, Skills and Abilities (Competencies):
- Demonstrated ability to learn and trouble shoot computer systems and manage relationships with ITG.
- Demonstrates and understands the implementation of leadership principles and problems solving methodology.
- Demonstrated ability to work in a high stress, high acuity setting.
- Demonstrated ability to adapt to rapidly and constantly changing work environment.
- Demonstrated ability to direct and control multiple critical communications events simultaneously.
- Demonstrated ability to work in a team oriented, high stress environment with competing priorities, while also working independently.
- Demonstrated exceptional customer service skills, highly proficient in verbal communications with widely diverse interactions.
- Demonstrate functional understanding of use in Microsoft Office programs to include SharePoint, forms, teams, and Excel.
- Must be able to perform the essential functions of the position with or without accommodation.
PREFERRED QUALIFICATIONS:
- Bachelor’s degree.
- 1 year of previous leadership experience.
- 1 year of experience working within the OHSU ECC.
ADDITIONAL DETAILS:
Ability to carry and lift up to 50 pounds. Ability to stand for four continuous hours a day. Ability to hear and understand verbal communication, ability to remain at a workstation, whether sitting or standing, for 10+ hours per day, ability to read, write, and type accurately.
Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu.
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Find JobsEmergency Communications Dispatcher Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Trinity Health2
- Oregon Health & Science University1
- Orlando Health1
- University of Mississippi Medical Center1
- University of New Hampshire1
Top Industries Hiring
- Healthcare & Medical Services4
- Education3
What Employers Look For
The qualifications that appear most often in emergency communications dispatcher jobs.
- Successful completion of APCO or NENA dispatcher certification program
- Proficiency with computer-aided dispatch software such as PremierOne or Spillman
- Minimum typing speed and accuracy verified by a certified testing method
- Ability to obtain and maintain required public-safety background clearance
- High school diploma or GED with no criminal history disqualifiers
- Experience operating multi-line telephone and radio communications equipment
Tips for Your Emergency Communications Dispatcher Job Search
Certify before you apply
Many agencies screen out candidates who lack APCO or NENA certification before the first interview. Complete your Emergency Medical Dispatcher or Emergency Fire Dispatcher certification in advance so your application clears automated filters and lands in front of a hiring coordinator.
Highlight your typing speed and accuracy
Dispatch postings routinely set a minimum words-per-minute threshold. Pull your certified typing test result, list it explicitly on your resume, and note the testing tool used. Leaving this off forces screeners to guess and often costs you the callback.
Tailor your resume to CAD systems
Agencies ask for hands-on experience with specific computer-aided dispatch platforms like PremierOne, Spillman, or Zetron. Name each system you have used and the context. Generic phrasing like 'dispatch software' signals limited experience to hiring managers.
Apply early to roles that fit
Migrate Mate lists emergency communications dispatcher openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a multi-stage testing process
Most public-safety dispatch hiring includes a CritiCall or similar dispatcher aptitude test before any interview. Practice data entry, call summarization, and prioritization under time pressure. Candidates who treat this as an afterthought rarely advance past the testing phase.
Follow up after the background investigation stage
Dispatch hiring timelines stretch longer than most roles because of polygraph exams, psychological evaluations, and full background checks. A polite check-in every three to four weeks keeps your name visible without annoying the recruiter, and confirms you are still actively interested.
Emergency Communications Dispatcher Jobs: Frequently Asked Questions
Which companies are hiring the most emergency communications dispatchers?
The companies hiring the most emergency communications dispatchers right now include Trinity Health, Oregon Health & Science University, and Orlando Health, with the largest share of openings in Michigan, New Hampshire, and Mississippi, based on current listings on Migrate Mate as of June 2026. Demand is especially high at county sheriff's offices and consolidated 911 centers serving mid-size metropolitan areas.
How many emergency communications dispatcher jobs are remote?
About 0% of emergency communications dispatcher openings are fully remote or hybrid as of June 2026, which is lower than most administrative roles because most dispatch work requires access to agency-specific radio infrastructure and CAD systems. The sub-areas most likely to offer remote arrangements include quality assurance monitoring, training coordination, and back-office dispatch support roles.
How do you become an emergency communications dispatcher?
You start by earning a high school diploma or GED, then pass a dispatcher aptitude test such as CritiCall to demonstrate multitasking and data entry ability. Most agencies require you to complete APCO or NENA dispatcher training after a conditional offer. You then go through a background investigation, psychological evaluation, and a supervised probationary period before working independently.
Can you get hired as an emergency communications dispatcher with no experience?
Yes, many agencies hire candidates with no prior dispatch experience and provide full academy-style training after a conditional offer. What helps you stand out is a clean background, strong performance on the aptitude test, and any related experience such as call center work, military communications, or customer-facing roles that demonstrate composure and clear verbal communication under pressure.
What does the emergency communications dispatcher interview process look like?
The process typically starts with an application screening and a computer-based aptitude test covering multitasking, typing, and situational judgment. Candidates who pass move to an oral board interview, then a background investigation that includes a criminal history check, reference verification, and often a polygraph or psychological evaluation. The full process from application to hire commonly takes several months.
Where can I find and apply to emergency communications dispatcher jobs?
You can find and apply to emergency communications dispatcher jobs on Migrate Mate, which lists current openings from agencies and employers across the United States. Find roles that match your location, certification level, and shift preferences, then apply directly to each listing without leaving the platform.
See All Emergency Communications Dispatcher Jobs
Jump back to the full list of openings and apply to any emergency communications dispatcher role that fits.
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