Employee Experience Specialist Jobs
Employee Experience Specialist jobs are open across technology, healthcare, financial services, and retail, from early-career coordinator levels to senior and principal roles, with specializations in onboarding design, engagement programs, and culture initiatives. Find a role that fits below and apply directly.
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Description
The Business
Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. Willis Towers Watson is the leader in Employee Experience (EX).
We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.
Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX architects know the power of bringing these capabilities and our offerings together to deliver high-impact solutions for our clients’ most complex challenges.
Together, we’re all about powering ambitions—of our colleagues, our clients and their people.
What is a Manager, Employee Experience?
As a Manager within our Communication & Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communications/digital solutions, and will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards communications, organization transformation, workforce transformation and AI-enabled work, wellbeing, benefits and culture). You will be responsible for diving into your curiosity, and bringing it to life through creativity and exceptional content generation, while leveraging data to analyze needs, develop conclusions and present messages clearly and concisely across media. You will contribute to change enablement and employee insights, using data and findings to identify implications, shape recommendations and support successful adoption. In your day-to-day work, you will be expected to use multiple systems and AI-enabled tools to confidently and responsibly accelerate material development, coordinate graphic and content edits, synthesize information and findings, explore ideas and improve delivery efficiency, while applying sound judgment and maintaining accountability for the quality of your work.
Key Attributes
- Navigator. Helps assess complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
- Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence decisions that are critical to achieving the desired outcomes – for the business and client alike.
- Relationship builder. Easily builds rapport with others, quickly establishing a strong sense of confidence and trust.
- Human centric contributor. Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions.
- Bold accelerator. Finds excitement in ambiguity and jumps thoughtfully into the unknown with aims to support each other and our clients.
- Knowledge pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences. Demonstrates curiosity and comfort adopting new technologies, including practical use of AI-enabled tools as part of everyday work.
- Calm maker. Guides others through difficult situations and projects with an ability to be unflappable in the face of adversity.
- Excellence seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity.
- Dedicated collaborator. Sees potential and unique strengths of each team member. Values development of people through collaborating, providing two-way feedback, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.
Criteria / Role Expectations
Delivery
- Design, present and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements, while contributing to broader organization transformation, workforce transformation, wellbeing and culture engagements.
- Develop insights related to employee data, change management risks and impacts; identify meaningful themes and implications; and communicate findings and recommendations clearly and succinctly.
- Support client projects across the HR lifecycle, building communication strategies, supporting client facilitation opportunities and implementing materials and tools to meet identified objectives.
- Translate complex concepts, data and employee insights into compelling, engaging and actionable communications across print and digital media, with an eye toward modern solutions and data integration.
- Use modern and digital solutions, including AI-enabled tools, to improve the speed and efficiency of day-to-day delivery, such as developing first drafts, synthesizing data and findings, and organizing or refining content; apply appropriate judgment, review and quality control to outputs.
- Organizes and manages project elements and supports client expectations, raises appropriate challenges to senior consultants, and shares accountability for successful delivery outcomes.
- Plan, organize and successfully deliver client engagements on time, on budget and within scope; track contractual commitments and support effective financial management.
- Contribute to new business development by partnering with colleagues, drafting proposals, statements of work, project plans and budgets involving multiple workflow streams and client teams.
- Partner with analyst and associate-level team members to review work, provide guidance and insight.
- Contribute to the learning and development of team members through “on the job” feedback.
- Contribute to the development of intellectual capital, new tools and approaches.
Location: Chicago, IL or Detroit, MI (Hybrid - 3 times a week in the office)
Qualifications
- 5-7 years communication or marketing experience. Consulting experience is preferred; experience working for traditional HR consulting firms or benefit brokerage firms is a plus
- Knowledge of current communication, change management and employee insights trends, marketing and technology (including digital, social media and AI-enabled productivity tools), and proven ability to apply that knowledge to client-focused solutions
- Experience drafting impactful communication materials, leveraging AP Style, and supporting editorial excellence with keen attention to detail
- Experience working with graphic designers to craft the “look and feel” of written and digital communications
- A professional presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise
- Experience facilitating, coaching and mentoring teams specifically to drive consensus, brainstorm and/or to gather data for a project(s)
- Ability to analyze qualitative and quantitative information, identify patterns and themes, and draw conclusions from data in a logical, systematic way
- Comfort using cross-media technology and AI-enabled tools as part of daily work to support drafting, synthesis, ideation and delivery efficiency; ability to evaluate and refine AI-assisted outputs rather than relying on them without review
- Understanding of agile principles and design thinking
- Availability to travel on an as-needed basis
- Bachelor’s degree in liberal arts, communications, journalism, business, or a related field
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.
Compensation
The base salary compensation range being offered for this role is $85,000-$110,000 USD annually. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources
- Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
- Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vet
Description
The Business
Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. Willis Towers Watson is the leader in Employee Experience (EX).
We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.
Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX architects know the power of bringing these capabilities and our offerings together to deliver high-impact solutions for our clients’ most complex challenges.
Together, we’re all about powering ambitions—of our colleagues, our clients and their people.
What is a Manager, Employee Experience?
As a Manager within our Communication & Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communications/digital solutions, and will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards communications, organization transformation, workforce transformation and AI-enabled work, wellbeing, benefits and culture). You will be responsible for diving into your curiosity, and bringing it to life through creativity and exceptional content generation, while leveraging data to analyze needs, develop conclusions and present messages clearly and concisely across media. You will contribute to change enablement and employee insights, using data and findings to identify implications, shape recommendations and support successful adoption. In your day-to-day work, you will be expected to use multiple systems and AI-enabled tools to confidently and responsibly accelerate material development, coordinate graphic and content edits, synthesize information and findings, explore ideas and improve delivery efficiency, while applying sound judgment and maintaining accountability for the quality of your work.
Key Attributes
- Navigator. Helps assess complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
- Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence decisions that are critical to achieving the desired outcomes – for the business and client alike.
- Relationship builder. Easily builds rapport with others, quickly establishing a strong sense of confidence and trust.
- Human centric contributor. Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions.
- Bold accelerator. Finds excitement in ambiguity and jumps thoughtfully into the unknown with aims to support each other and our clients.
- Knowledge pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences. Demonstrates curiosity and comfort adopting new technologies, including practical use of AI-enabled tools as part of everyday work.
- Calm maker. Guides others through difficult situations and projects with an ability to be unflappable in the face of adversity.
- Excellence seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity.
- Dedicated collaborator. Sees potential and unique strengths of each team member. Values development of people through collaborating, providing two-way feedback, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.
Criteria / Role Expectations
Delivery
- Design, present and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements, while contributing to broader organization transformation, workforce transformation, wellbeing and culture engagements.
- Develop insights related to employee data, change management risks and impacts; identify meaningful themes and implications; and communicate findings and recommendations clearly and succinctly.
- Support client projects across the HR lifecycle, building communication strategies, supporting client facilitation opportunities and implementing materials and tools to meet identified objectives.
- Translate complex concepts, data and employee insights into compelling, engaging and actionable communications across print and digital media, with an eye toward modern solutions and data integration.
- Use modern and digital solutions, including AI-enabled tools, to improve the speed and efficiency of day-to-day delivery, such as developing first drafts, synthesizing data and findings, and organizing or refining content; apply appropriate judgment, review and quality control to outputs.
- Organizes and manages project elements and supports client expectations, raises appropriate challenges to senior consultants, and shares accountability for successful delivery outcomes.
- Plan, organize and successfully deliver client engagements on time, on budget and within scope; track contractual commitments and support effective financial management.
- Contribute to new business development by partnering with colleagues, drafting proposals, statements of work, project plans and budgets involving multiple workflow streams and client teams.
- Partner with analyst and associate-level team members to review work, provide guidance and insight.
- Contribute to the learning and development of team members through “on the job” feedback.
- Contribute to the development of intellectual capital, new tools and approaches.
Location: Chicago, IL or Detroit, MI (Hybrid - 3 times a week in the office)
Qualifications
- 5-7 years communication or marketing experience. Consulting experience is preferred; experience working for traditional HR consulting firms or benefit brokerage firms is a plus
- Knowledge of current communication, change management and employee insights trends, marketing and technology (including digital, social media and AI-enabled productivity tools), and proven ability to apply that knowledge to client-focused solutions
- Experience drafting impactful communication materials, leveraging AP Style, and supporting editorial excellence with keen attention to detail
- Experience working with graphic designers to craft the “look and feel” of written and digital communications
- A professional presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise
- Experience facilitating, coaching and mentoring teams specifically to drive consensus, brainstorm and/or to gather data for a project(s)
- Ability to analyze qualitative and quantitative information, identify patterns and themes, and draw conclusions from data in a logical, systematic way
- Comfort using cross-media technology and AI-enabled tools as part of daily work to support drafting, synthesis, ideation and delivery efficiency; ability to evaluate and refine AI-assisted outputs rather than relying on them without review
- Understanding of agile principles and design thinking
- Availability to travel on an as-needed basis
- Bachelor’s degree in liberal arts, communications, journalism, business, or a related field
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.
Compensation
The base salary compensation range being offered for this role is $85,000-$110,000 USD annually. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources
- Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
- Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vet
Employee Experience Specialist Jobs by Experience Level
See All 101+ Employee Experience Specialist Jobs
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Find JobsEmployee Experience Specialist Job Market
Who's Hiring
- Apple15
- SpaceX3
- Amazon3
- ServiceNow3
- WTW2
Top Industries Hiring
- Retail
- Education
- Electronics & Hardware
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in employee experience specialist jobs.
- Bachelor's degree in human resources, organizational psychology, or a related field
- Experience designing or managing employee engagement or onboarding programs
- Proficiency with HRIS platforms and employee survey tools
- Ability to analyze people data and present findings to leadership
- Strong project management skills with experience coordinating cross-functional initiatives
- Familiarity with journey mapping, change management, or culture development frameworks
Tips for Your Employee Experience Specialist Job Search
Tailor your resume to EX metrics
Hiring managers want proof you moved the needle. Reframe past work around measurable outcomes like eNPS improvements, onboarding completion rates, or survey participation lifts rather than listing programs you owned without context.
Apply early to roles that fit
Migrate Mate lists employee experience specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show cross-functional influence in your resume
Employee experience work touches HR, IT, facilities, and leadership simultaneously. Explicitly name the stakeholder groups you partnered with on each project so reviewers can see you operate across organizational boundaries, not just within a single HR team.
Target companies by engagement maturity
Organizations with a dedicated EX function tend to invest more in the role than those folding it into generalist HR. Look for postings that mention pulse surveys, journey mapping, or a standalone people team as signals the company will give you real scope.
Prepare a portfolio of program artifacts
Bring one concrete deliverable to your interview, such as a journey map, onboarding checklist, or survey results deck you built. It shifts the conversation from hypotheticals to your actual approach and separates you from candidates who can only describe past work verbally.
Negotiate scope before you negotiate title
In an offer conversation, clarify whether the role owns program design end-to-end or just executes someone else's strategy. A specialist title at one company can mean strategy-setting work while at another it means coordinating logistics, so scope determines your actual career leverage.
Employee Experience Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most employee experience specialists?
Apple, SpaceX, and Amazon are hiring the most employee experience specialists right now, with openings concentrated in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Demand is strongest at mid-to-large employers with dedicated people operations or culture teams.
How many employee experience specialist jobs are remote?
About 93% of employee experience specialist openings are fully remote or hybrid as of November 2026, reflecting how much of the role involves digital communication and virtual program delivery. Onboarding design and engagement survey work tend to be the most remote-friendly sub-areas, while culture and in-person event coordination roles are more likely to require on-site presence.
How do you become an employee experience specialist?
Start with a foundation in human resources, organizational psychology, or communications through a relevant degree or equivalent work. Build hands-on experience by volunteering for onboarding projects, engagement committees, or culture initiatives in any HR or people ops role. Develop fluency in employee survey platforms and people data analysis, then document the programs you built with measurable outcomes to show employers what you can deliver.
How do you get hired as an employee experience specialist with little or no experience?
Focus on adjacent experience that demonstrates the core skills: coordinating onboarding for a team, running an internal event, or analyzing employee survey results in a generalist HR or office management role all count. Frame that work using EX language in your resume, targeting companies that are building an EX function for the first time, since they're more likely to hire someone with transferable skills and develop them on the job.
What does the employee experience specialist interview process look like?
Most processes run three to four stages. An initial recruiter screen is followed by a hiring manager conversation focused on past program work and cross-functional collaboration. A practical exercise is common, often asking you to redesign an onboarding flow, interpret engagement survey data, or propose a culture initiative. Final rounds typically include panel interviews with HR leadership, department heads, or key stakeholders whose teams your work would directly affect.
Where can I find and apply to employee experience specialist jobs?
You can find and apply to employee experience specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience and location preferences, then apply directly to each one that fits.
See All 101+ Employee Experience Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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