Employment Program Representative Jobs
Employment Program Representative jobs are open across government agencies, nonprofits, workforce development organizations, and social services, from entry-level to senior and supervisory roles, with specializations in case management, benefits administration, and community outreach. See the openings below and apply to the ones that match your experience.
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Program Manager / Job Coach – Supported Employment Program (SEP)
Company: Upper Bay Counseling and Support Services, Inc. (UBCSS)
Location: 200 Booth Street, Elkton, MD 21921
Job Type: Part-Time
About Upper Bay Counseling and Support Services
Upper Bay Counseling and Support Services (UBCSS) is dedicated to promoting human potential for growth, individuality, self-realization, and independence. We are seeking a motivated, organized, and compassionate Program Manager / Job Coach to lead our Supported Employment Program (SEP) and provide individualized vocational services to adults with serious and persistent mental illness.
Position Summary
This is a middle-management position charged with the direct clinical, vocational, and administrative management of the Supported Employment Program. In addition to providing direct supervision to service providers and administrative staff, the Program Manager / Job Coach carries a small caseload to provide hands-on on-site and off-site job coaching and rehabilitative support.
Key Responsibilities
Program Management & Supervision
- Leadership & Supervision: Recruit, hire, orient, train, and evaluate program staff; provide regular individual supervision, clinical consultation, and back-up support.
- Program Operations: Oversee service implementation, case assignments, staff scheduling, and coverage; facilitate regular staff meetings to ensure seamless team communication.
- Fiscal & Quality Oversight: Collaborate with the Division Manager on budget development, revenue/expense monitoring, and cost-saving strategies. Audit assessments, Individual Rehabilitation Plans (IRPs), and progress notes to ensure compliance with COMAR, HIPAA, and UBCSS policies.
- Interdisciplinary Coordination: Work closely with psychiatry staff, CMAs, rehabilitative counselors, and administrative staff to coordinate client care and track authorizations, productivity, and outcome measures.
- Compliance & Community Liaison: Prepare for site visits by funding sources and regulators, and represent UBCSS on internal and community committees.
Job Coaching & Direct Client Services
- Individualized Vocational Support: Manage a primary caseload of adult clients, developing and implementing individualized vocational and rehabilitation plans in coordination with clients, families, and the multidisciplinary team.
- On-Site & Community Coaching: Provide on-site and off-site job coaching, community-based rehabilitative activities, and transportation to and from job sites as needed.
- Employer & Agency Liaison: Act as a liaison between clients and employers; assist with DORS and CSA authorization paperwork, new referrals, and community marketing to develop new job leads.
- Documentation: Complete all service contact notes, IRPs, daily billing, and monthly summaries accurately and on time using Electronic Health Record (EHR) systems.
Qualifications & Requirements
Education & Experience
- Education: Bachelor’s degree in social work, counseling, psychology, or a related field required (Master’s degree preferred).
- Experience: Experience working with adults with serious and persistent mental illness is required. Two (2) years of supervisory/management experience and experience in vocational rehabilitation are strongly preferred.
Skills & Certifications
- Knowledge of Maryland COMAR regulations and HIPAA confidentiality standards.
- Strong organizational, time-management, problem-solving, and written/verbal communication skills.
- Proficiency in Microsoft Word, email, and Electronic Health Record (EHR) systems.
- Willingness to work a flexible schedule and travel for off-site/community-based services.
- Valid Driver’s License required (must adhere to all traffic laws when operating UBCSS vehicles).
- Must obtain and maintain CPR, Basic First Aid, and CPI certifications within the designated timeframe (training provided by UBCSS).
Physical Requirements
- Ability to walk, stand, and/or sit for extended periods.
- Occasional lifting (up to 25 pounds) and bending.
- Physical ability to administer CPR, First Aid, and CPI techniques as needed.
Employment Program Representative Jobs by Experience Level
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Who's Hiring
What Employers Look For
The qualifications that appear most often in employment program representative jobs.
- Bachelor's degree in social work, human services, public administration, or a related field
- Experience conducting eligibility determinations and benefits administration for social service programs
- Knowledge of federal workforce development legislation such as WIOA or related state programs
- Proficiency with case management software and government database systems
- Strong written and verbal communication skills for client counseling and documentation
- Bilingual proficiency in Spanish or another second language preferred for community-facing roles
Tips for Your Employment Program Representative Job Search
Tailor your resume to program language
Employment program representative postings often reference specific funding streams like WIOA or TANF. Mirror that language in your resume's work history and skills sections so your application clears automated screening before a human ever reads it.
Highlight caseload and outcome metrics
Hiring managers want to see how many clients you managed and what happened to them. Swap vague phrases like 'assisted clients' for concrete statements about enrollment numbers, job placement counts, or program completion rates from your previous work.
Apply early to roles that fit
Migrate Mate lists employment program representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by program type first
Filter openings by the program type you know best, whether that's vocational rehabilitation, unemployment insurance, or adult education. Specialized experience in one program area makes you a stronger candidate than broad but shallow exposure across several.
Prepare scenario answers for eligibility situations
Interviewers for these roles frequently ask how you'd handle a client who is ineligible for a program or disputes a determination. Walk through a real example from your experience, including the regulation you applied and how you communicated the outcome.
Negotiate start date around any required certifications
Some positions require state-specific certifications or clearances before you can work directly with clients. If you're close to completing one, flag that in your offer negotiation so your start date reflects the actual timeline rather than creating a gap.
Employment Program Representative Jobs: Frequently Asked Questions
Which companies are hiring the most employment program representatives?
Seyfarth Shaw LLP, Entryway NC, and RISE Services are hiring the most employment program representatives right now, with openings concentrated in California, New York, and Ohio, based on current listings on Migrate Mate as of November 2026. State workforce agencies, county social services departments, and large nonprofit workforce development organizations account for the majority of active postings.
How many employment program representative jobs are remote?
About 9% of employment program representative openings are fully remote or hybrid as of November 2026, though the role is predominantly in-person given its client-facing nature. Sub-areas most likely to offer remote or hybrid arrangements include program administration, eligibility review, and data reporting, where direct client interaction is less frequent.
How do you become an employment program representative?
Start with a bachelor's degree in social work, human services, public administration, or a closely related field. Gain hands-on experience through internships or entry-level roles in case management, benefits eligibility, or workforce services. Familiarize yourself with federal and state workforce programs, then apply to roles at government agencies or nonprofits that administer those programs.
How do you get hired as an employment program representative with little experience?
Focus on roles labeled as employment program specialist trainee or program assistant, which are structured to bring in candidates without extensive prior experience. Volunteer or internship work at career centers, food banks, or social service agencies builds directly relevant skills. Certifications in workforce development or case management software also help you stand out against more experienced applicants.
What does the employment program representative interview process look like?
The process typically starts with a phone screen, followed by one or two structured interviews that use competency-based or behavioral questions. Expect scenarios involving client eligibility disputes, difficult conversations about program denials, and prioritization under a heavy caseload. Some agencies include a written exercise where you draft a client determination letter or summarize a case file.
Where can I find and apply to employment program representative jobs?
You can find and apply to employment program representative jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that fit your background and program experience, then apply directly to each one that matches.
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