Entry Level Field Services Engineer Jobs
New grad field services engineer jobs connect recent graduates and entry level candidates with zero to two years of experience to hands-on technical roles where a strong internship or lab project can matter more than a long resume. Most openings are on-site positions across Manufacturing, Consulting & Professional Services, and Energy, with employers like Modjeski and Masters, Mitsubishi Power Americas, and Cts hiring at this level now.
Find JobsOverview
Showing 4 of 9+ Entry Level Field Services Engineer jobs
INTRODUCTION
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions; however, our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.
At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries.
JOB SUMMARY
As a Field Services Engineer at CTS, you will play a crucial role within our Service Delivery team, ensuring our clients receive exceptional day-to-day technical support. Reporting to the Field Services Supervisor, you will act as the face of CTS, delivering both hands-on, on-site support and efficient remote assistance. Utilizing tools like ConnectWise, you will manage service requests and uphold our service level agreements (SLAs), ensuring our clients' technology infrastructure runs smoothly.
KEY RESPONSIBILITIES
- Respond to and resolve service incidents in accordance with existing procedures and service level agreement.
- Track time, communicate and work via our Connectwise Manage PSA.
- Liase with internal teams, vendors and client contacts.
- Help identify areas where Standard Operating Procedures (SOPs) don't exist or need further work and create and improve those processes.
- Installation, configuration and troubleshooting of workstation, server and cloud applications.
- Triage incoming CTS and client technical requests. This includes picking up the phone at all times.
- Complete all work assigned by Service Delivery Supervisor and Service Delivery Coordinator.
- Ensure the prompt and thorough documentation of all work done via our ticketing system, IT Glue and other tools.
- Ensure timesheet is kept impeccable on a daily basis with accurate time entries in order to better understand client and company resource demands and any needs thereof.
REQUIRED SKILLS AND QUALIFICATIONS
- 2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
- Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS.
- Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
- Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
- Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
- Experience with Grand Stream or other Asterisk-based PBX systems.
- Experience with Android, iOS, Gsuite, and Office365.
- Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment.
- Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies.
- Strong written and oral communication skills are a strict requirement.
PREFERRED SKILLS AND QUALIFICATIONS
- MSP experience.
- Knowledge of Cisco ASA and SonicWall firewall.
- Experience with MSP-related tools: ConnectWise, Addigy, Ninja, ScreenConnect, PRTG, and IT Glue.
WORK SCHEDULE & LOCATION
The expected schedule is Monday through Friday 9am to 5:30pm. Availability for overtime and occasional weekend work may be required.
This is a field-based role requiring daily travel to client sites across Brooklyn, Queens, Manhattan, and the Bronx, with a primary focus depending on assigned territory. We are seeking two Field Services (FS) Engineers: one based near the Coney Island area of Brooklyn and another based near the Harlem, NY area. While occasional remote work may be available, both positions require candidates to be ready and able to travel to assigned client sites each workday.
COMPENSATION
The salary range for this role is $60,000 - $80,000 annually.
BENEFITS
- Competitive compensation
- Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Retirement Plan (401(k)) with company match
- Commuter Benefits
- Short-Term Disability Insurance fully paid by the company
- Long-Term Disability Insurance fully paid by the company
- Life and AD&D Insurance, with optional Supplemental Life Insurance
- Paid Time Off, including Paid Parental Leave
- 10 Holidays
- 2 Floating Holidays
CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).
THE INTERVIEW PROCESS
We aim to move fast. You'll receive scheduling emails from jobs@charterts.com through Greenhouse.
Depending on the role, some steps may be adjusted or added - we'll let you know upfront!
- Screening call with a member of our HR team (30 minutes)
- Technical interview with the Hiring Manager (45 minutes)
- Panel interview with the Hiring Manager and Department Director (60 minutes)
- (If applicable) Executive interview
CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
INTRODUCTION
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions; however, our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.
At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries.
JOB SUMMARY
As a Field Services Engineer at CTS, you will play a crucial role within our Service Delivery team, ensuring our clients receive exceptional day-to-day technical support. Reporting to the Field Services Supervisor, you will act as the face of CTS, delivering both hands-on, on-site support and efficient remote assistance. Utilizing tools like ConnectWise, you will manage service requests and uphold our service level agreements (SLAs), ensuring our clients' technology infrastructure runs smoothly.
KEY RESPONSIBILITIES
- Respond to and resolve service incidents in accordance with existing procedures and service level agreement.
- Track time, communicate and work via our Connectwise Manage PSA.
- Liase with internal teams, vendors and client contacts.
- Help identify areas where Standard Operating Procedures (SOPs) don't exist or need further work and create and improve those processes.
- Installation, configuration and troubleshooting of workstation, server and cloud applications.
- Triage incoming CTS and client technical requests. This includes picking up the phone at all times.
- Complete all work assigned by Service Delivery Supervisor and Service Delivery Coordinator.
- Ensure the prompt and thorough documentation of all work done via our ticketing system, IT Glue and other tools.
- Ensure timesheet is kept impeccable on a daily basis with accurate time entries in order to better understand client and company resource demands and any needs thereof.
REQUIRED SKILLS AND QUALIFICATIONS
- 2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
- Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS.
- Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
- Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
- Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
- Experience with Grand Stream or other Asterisk-based PBX systems.
- Experience with Android, iOS, Gsuite, and Office365.
- Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment.
- Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies.
- Strong written and oral communication skills are a strict requirement.
PREFERRED SKILLS AND QUALIFICATIONS
- MSP experience.
- Knowledge of Cisco ASA and SonicWall firewall.
- Experience with MSP-related tools: ConnectWise, Addigy, Ninja, ScreenConnect, PRTG, and IT Glue.
WORK SCHEDULE & LOCATION
The expected schedule is Monday through Friday 9am to 5:30pm. Availability for overtime and occasional weekend work may be required.
This is a field-based role requiring daily travel to client sites across Brooklyn, Queens, Manhattan, and the Bronx, with a primary focus depending on assigned territory. We are seeking two Field Services (FS) Engineers: one based near the Coney Island area of Brooklyn and another based near the Harlem, NY area. While occasional remote work may be available, both positions require candidates to be ready and able to travel to assigned client sites each workday.
COMPENSATION
The salary range for this role is $60,000 - $80,000 annually.
BENEFITS
- Competitive compensation
- Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Retirement Plan (401(k)) with company match
- Commuter Benefits
- Short-Term Disability Insurance fully paid by the company
- Long-Term Disability Insurance fully paid by the company
- Life and AD&D Insurance, with optional Supplemental Life Insurance
- Paid Time Off, including Paid Parental Leave
- 10 Holidays
- 2 Floating Holidays
CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).
THE INTERVIEW PROCESS
We aim to move fast. You'll receive scheduling emails from jobs@charterts.com through Greenhouse.
Depending on the role, some steps may be adjusted or added - we'll let you know upfront!
- Screening call with a member of our HR team (30 minutes)
- Technical interview with the Hiring Manager (45 minutes)
- Panel interview with the Hiring Manager and Department Director (60 minutes)
- (If applicable) Executive interview
CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
See All 9 Entry Level Field Services Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsEntry Level Field Services Engineer Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
- Consulting & Professional Services
- Energy
- Medical Devices
- Chemicals & Materials
Entry Level Field Services Engineer Jobs: Frequently Asked Questions
How do I get an entry level field services engineer job?
Entry level field services engineer roles reward candidates who can show hands-on technical ability, so highlight any internships, co-op experience, lab coursework, or personal projects involving hardware, networking, or equipment troubleshooting. Employers at this level also look for strong communication skills and a willingness to travel or work on customer sites. A relevant associate or bachelor's degree in engineering, electronics, or a related technical field strengthens your application considerably.
Which companies hire entry level field services engineers?
Companies hiring entry level field services engineers right now include Modjeski and Masters, Mitsubishi Power Americas, and Cts, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from both large technology and equipment manufacturers with structured onboarding programs and regional service providers that train new graduates directly in the field.
Are there remote entry level field services engineer jobs?
Yes, though most entry level field services engineer roles are on-site by nature given the hands-on equipment work involved. About 67% of entry level field services engineer openings are remote or hybrid as of November 2026, typically in coordination, technical support, or dispatch roles where some responsibilities can be handled off-site alongside the fieldwork.
Are these new grad field services engineer jobs?
Yes, the listings here include new grad, recent graduate, and junior field services engineer roles. A posting is new-grad friendly when it welcomes zero to two years of experience, counts internships or co-op placements toward the requirement, or explicitly accepts a portfolio of relevant lab or project work in place of full-time history. New grad candidates regularly land these roles straight out of a technical degree program.
Which industries hire the most entry level field services engineers?
Entry Level field services engineer roles concentrate in Manufacturing, Consulting & Professional Services, and Energy, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at the entry level because they deploy and maintain large volumes of technical equipment across customer sites, creating a steady need for new engineers who can be trained on proprietary systems and sent into the field quickly.