Global Service Manager Jobs
Global Service Manager jobs are open across technology, logistics, telecommunications, and manufacturing, at every level from associate to senior and director, with specializations in IT service delivery, field operations, and customer success management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 68+ Global Service Manager jobs
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.
How you will make an Impact (Job Summary)
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
- Key Account Management
- Collaborate with Account Managers, IDIQ PMs, other BD personnel and line management to support cross enterprise objectives and customer engagement.
- Proactively identify new business opportunities Manage selected opportunities, either all the way to award or in the early capture phase.
- Brief business development status to senior management when material changes occur and as required by process
- Customer and Sales support
- Coordinate and conduct meetings with customers, competitors, clients, and teammates to develop market insight on requirements, acquisition strategy, acquisition timing, and contract vehicle choices
- Participate as required in the business development process, including pipeline reviews, opportunity gate reviews, T&E sessions, and proposal reviews
- Interact routinely with various levels of management, functional leads, other staff, and customers
- Analytics, Research, and Reporting
- Perform market research to qualify new business opportunities, including analysis of customer budgets, capabilities required, current customer preferences, competitive environment assessments, and incumbent strengths and weaknesses
- Work with project and management team on plan development and execution; and provide detailed reports on follow up activities after plan execution
- Support overall strategic planning and linking pursuits/capture activities which support the business development metrics for awards, submits, and pipeline
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
- Proven track record of successful business development at a variety of acquisition sizes
- Demonstrated access to key customers and industry partners
- Excellent written and verbal communication skills are essential
- Leadership skills to develop, organize and execute significant BD activities, including building industry teams, assessing win probability, and executing customer plans
- Prior experience supporting business development and capture efforts for military agencies
- Candidates must be US Citizens and be eligible to obtain a security clearance
Preferred Knowledge, Skills, and Abilities
- A technical degree is highly desired
- Experience with federal government budget, investments, and acquisition processes
- Ability to gain internal support, operate independently with limited supervision and feedback, and establish a solid working relationship with technical staff, managers, and peers
- Strong, respected relationships within the USDOD, NATO, and/or other foreign militaries
- Self-starter and ability to manage time independently without direct supervision
- The ability to operate at the senior level and influence, negotiate and close
Education & Certifications
- Bachelor’s degree, preferred in related technical field, and 8+ years in a Business Development position. (Additional education, training or experience may be considered in lieu of degree)
Travel & Working Environment
- Ability to travel as needed
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets. Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.
How you will make an Impact (Job Summary)
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
- Key Account Management
- Collaborate with Account Managers, IDIQ PMs, other BD personnel and line management to support cross enterprise objectives and customer engagement.
- Proactively identify new business opportunities Manage selected opportunities, either all the way to award or in the early capture phase.
- Brief business development status to senior management when material changes occur and as required by process
- Customer and Sales support
- Coordinate and conduct meetings with customers, competitors, clients, and teammates to develop market insight on requirements, acquisition strategy, acquisition timing, and contract vehicle choices
- Participate as required in the business development process, including pipeline reviews, opportunity gate reviews, T&E sessions, and proposal reviews
- Interact routinely with various levels of management, functional leads, other staff, and customers
- Analytics, Research, and Reporting
- Perform market research to qualify new business opportunities, including analysis of customer budgets, capabilities required, current customer preferences, competitive environment assessments, and incumbent strengths and weaknesses
- Work with project and management team on plan development and execution; and provide detailed reports on follow up activities after plan execution
- Support overall strategic planning and linking pursuits/capture activities which support the business development metrics for awards, submits, and pipeline
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
- Proven track record of successful business development at a variety of acquisition sizes
- Demonstrated access to key customers and industry partners
- Excellent written and verbal communication skills are essential
- Leadership skills to develop, organize and execute significant BD activities, including building industry teams, assessing win probability, and executing customer plans
- Prior experience supporting business development and capture efforts for military agencies
- Candidates must be US Citizens and be eligible to obtain a security clearance
Preferred Knowledge, Skills, and Abilities
- A technical degree is highly desired
- Experience with federal government budget, investments, and acquisition processes
- Ability to gain internal support, operate independently with limited supervision and feedback, and establish a solid working relationship with technical staff, managers, and peers
- Strong, respected relationships within the USDOD, NATO, and/or other foreign militaries
- Self-starter and ability to manage time independently without direct supervision
- The ability to operate at the senior level and influence, negotiate and close
Education & Certifications
- Bachelor’s degree, preferred in related technical field, and 8+ years in a Business Development position. (Additional education, training or experience may be considered in lieu of degree)
Travel & Working Environment
- Ability to travel as needed
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.
Global Service Manager Jobs by Experience Level
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Find Global Service Manager JobsGlobal Service Manager Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Biotechnology & Pharmaceuticals
What Employers Look For
The qualifications that appear most often in global service manager jobs.
- 5 or more years of experience managing IT or field service operations
- Proficiency with ITSM platforms such as ServiceNow or Jira Service Management
- ITIL Foundation certification or higher
- Demonstrated experience leading geographically distributed service teams
- Strong background in SLA development, monitoring, and reporting
- Bachelor's degree in information technology, business, or a related field
Tips for Your Global Service Manager Job Search
Quantify service metrics on your resume
Global service manager roles live on outcomes. Replace vague duties with specific results: uptime percentages you maintained, ticket resolution times you reduced, or SLA compliance rates you achieved. Hiring managers in this field scan for numbers before they read anything else.
Align your certifications to the posting
ITIL, PMP, and Six Sigma credentials carry different weight depending on the employer. Read each job description closely and lead with the certification they name first. If you hold multiple, reorder them in your resume header to match the posting's priority.
Apply early to roles that fit
Migrate Mate lists global service manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by service delivery model
Some employers run centralized global service desks and others rely on regional delivery hubs. Filter your search by those operational models, not just job title. Tailoring your cover letter to the employer's specific structure signals you understand how their organization actually works.
Prepare for scenario-based interview questions
Interviewers for global service manager roles consistently ask how you handled a major service outage, an escalation from a key client, or a cross-regional team conflict. Draft two or three detailed examples before your interview so you're not reconstructing them on the spot.
Negotiate total compensation, not just base pay
Global service manager offers often include on-call premiums, performance bonuses tied to SLA targets, and remote-work stipends. Know which components are negotiable before your offer call and ask about each one separately rather than waiting for the employer to volunteer the details.
Global Service Manager Jobs: Frequently Asked Questions
Which companies are hiring the most global service managers?
The most active employers for global service managers right now are World Wide Technology, Amazon, and BD, and the most openings are in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Demand is highest at large technology firms, managed service providers, and multinational manufacturers with distributed service operations.
How many global service manager jobs are remote?
About 87% of global service manager openings are fully remote or hybrid as of November 2026, though the share varies by industry. Roles focused on IT service delivery and customer success management tend to offer the most remote flexibility, while positions tied to field operations or hardware support typically require an on-site or regional presence.
How do you become a global service manager?
Start by building hands-on experience in a service desk, field support, or technical operations role where you're accountable for SLAs and client outcomes. Move into a team lead or service coordinator position to develop people-management skills. Earning an ITIL certification strengthens your credentials. From there, seek roles with cross-functional or international scope to build the global delivery experience the title requires.
Can you get a global service manager job with limited experience?
Breaking in without direct management experience is possible if you've led projects, coordinated incident response, or owned client relationships in a service environment. Highlight any situation where you managed priorities across teams or geographies. Targeting mid-size companies or managed service providers often gives you a faster path to a global service manager title than a large enterprise would.
What does the global service manager interview process look like?
Most employers run a phone or video screen focused on your service operations background, followed by a technical or scenario-based round where you walk through how you've handled major incidents, SLA breaches, or team conflicts. A final round often involves a panel of stakeholders from IT, operations, and sometimes finance. Some employers ask for a written case study or a service improvement proposal before making an offer.
Where can I find and apply to global service manager jobs?
You can find and apply to global service manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your background and apply directly to each one that fits.
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