Green Card Application Support Engineer Jobs
Application Support Engineer roles qualify for EB-2 or EB-3 green card sponsorship through the PERM labor certification process, which requires your employer to document that no qualified U.S. worker is available for the position. Employers in enterprise software, managed services, and IT infrastructure regularly file I-140 petitions for this occupation.
Find Green Card Application Support Engineer JobsOverview
Showing 5 of 106+ Application Support Engineer jobs
See all 106+ Application Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Application Support Engineer roles.
Get Access To All JobsINTRODUCTION
For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.
ABOUT THE ROLE
As the Manager, Application Support, you will lead the team responsible for supporting Crown Castle’s business and enterprise applications, including ERP, real estate management platforms such as Sitetracker, ServiceNow, and other critical systems and integrations between systems. This role is accountable for improving application reliability, strengthening support operations, and partnering with business and IT stakeholders to ensure these platforms enable efficient, stable, and scalable business processes.
WHAT YOU WILL DO
You will lead a team focused on delivering reliable application support services to Crown Castle’s business and IT users. You will manage the end-to-end Application Support function, including managed service providers that deliver specialized application support. You will establish operational metrics and reporting to measure performance, identify continuous improvement opportunities, and deliver actionable insights that improve business outcomes through automation, process discipline, and service reliability.
- Lead the day-to-day direction and execution of the team responsible for production support of Crown Castle’s enterprise and business applications, ensuring application reliability, timely incident response, effective issue resolution, and stable service delivery across the enterprise
- Define and lead the application support service strategy, operating model, and reliability practices for critical business and enterprise applications
- Ensure the quality and reliability of the infrastructure and application stack through defining rigorous testing practices, and use of observability tools
- Drive implementation of AIOps solutions that enable the organization to quickly identify, address, and resolve production incidents
- Use and enhance incident, problem, and change management processes for Crown Castle’s tier 1 and tier 2 applications, ensuring issues are prioritized, communicated, resolved, and prevented from recurring
- Guide daily application support delivery activities, including intake prioritization, backlog management, service request trends, incident review, and coordination of planned work with business and IT stakeholders
- Be an automation advocate – remove operational load with software
- Build a framework for implementation of automation and orchestration for manual processes required to operate services
- Partner with leaders to define, monitor, and improve SLAs, KPIs, SLOs, SLIs, and service quality metrics for production and non-production business applications, including on-premises, cloud, and SaaS platforms
- Create effective partnerships with managed service providers, software vendors, and third-party partners to improve application support, service quality, issue resolution, and IT service transformation
- Mentor and develop teammates to help them grow their technical and leadership skills
- Identify core problems or opportunities within business processes. Understands the root cause and impacts for the project and other teams
WHAT YOU WILL NEED TO SUCCEED
Education/Certifications
- Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related field
- Master’s degree preferred
- Cloud, ITSM, application support, or service management certification preferred
Experience/Minimum Requirements
- Experience supporting business and enterprise applications such as ERP platforms, real estate management systems, ITSM platforms, workflow applications, or other mission-critical SaaS and on-premises business systems
- 7+ years of experience in application support, IT operations, software engineering, or site reliability engineering, with a focus on supporting critical business applications and improving operational reliability
- 5+ years of experience leading technical or application support teams, with a proven track record of improving application reliability, service delivery, stakeholder engagement, and operational performance
- 3+ years of experience in a cloud environment, preferably AWS
- Experience with industry standard tools such as Splunk, DataDog, Grafana, Pager Duty, Dynamics etc.
- Extensive experience with scripting and programming languages such as Python, PowerShell, and JSON
- Hands-on experience improving support processes through automation, orchestration, integrations, monitoring, workflow design, or cloud-native services
- Experienced with containerization technologies and orchestration frameworks such as Kubernetes, EKS, and Faregate
- Experienced broad subject matter expertise across large scale distributed systems, container and container orchestration, monitoring and observability tooling, and the software development lifecycle
- Excellent technical problem-solving skills and the ability to quickly learn new technologies and tools
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities
- Demonstrated ability to understand complex, multi-project environments and diagnose risks and issues
- Project planning and organization skills, including the ability to identify and build project plans and goals that align with organizational objectives
Expectations
- Effectively influence and interact with leaders across the organization
- Encourages team to develop solutions that solve strategic problems related to the teams work and place in the value chain
- Coach others on how to present themselves and their ideas in a manner that builds credibility and respect
- Supervises, coordinates, provides leadership to and reviews the work of professional employees to accomplish operational plans and results
- Maintains an awareness of changing organizational conditions and their impact to the strategic objectives, using knowledge to adapt and evolve their approach
- Builds belonging within the team by helping others and encouraging immediate teammates to work collaboratively
- Take primary responsibility for relationships with product & business stakeholders within and across teams to better plan for and prioritize work
Organizational Relationship
Reports to: Director Platform & Cloud Engineering
Title(s) of direct reports (if applicable): 4-5 software engineers and MSP vendor resources
Where You Will Work
To optimize collaboration, relationship building, and key stakeholder engagement, this role aligns to a 4:1 hybrid model which is in our Canonsburg or Houston office Monday-Thursday with the option for remote work on Fridays.
YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.
We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.
- Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents)
- Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions)
- New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave
- Tuition reimbursement up to $5,250 per year of eligible tuition and fees
- Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns
- Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate
- Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service)
- 10 company holidays plus 2 floating holiday
- All offices provide free beverages and snacks
Compensation
The salary range offered for this position is $129,000-$177,500 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.
Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
INTRODUCTION
For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.
ABOUT THE ROLE
As the Manager, Application Support, you will lead the team responsible for supporting Crown Castle’s business and enterprise applications, including ERP, real estate management platforms such as Sitetracker, ServiceNow, and other critical systems and integrations between systems. This role is accountable for improving application reliability, strengthening support operations, and partnering with business and IT stakeholders to ensure these platforms enable efficient, stable, and scalable business processes.
WHAT YOU WILL DO
You will lead a team focused on delivering reliable application support services to Crown Castle’s business and IT users. You will manage the end-to-end Application Support function, including managed service providers that deliver specialized application support. You will establish operational metrics and reporting to measure performance, identify continuous improvement opportunities, and deliver actionable insights that improve business outcomes through automation, process discipline, and service reliability.
- Lead the day-to-day direction and execution of the team responsible for production support of Crown Castle’s enterprise and business applications, ensuring application reliability, timely incident response, effective issue resolution, and stable service delivery across the enterprise
- Define and lead the application support service strategy, operating model, and reliability practices for critical business and enterprise applications
- Ensure the quality and reliability of the infrastructure and application stack through defining rigorous testing practices, and use of observability tools
- Drive implementation of AIOps solutions that enable the organization to quickly identify, address, and resolve production incidents
- Use and enhance incident, problem, and change management processes for Crown Castle’s tier 1 and tier 2 applications, ensuring issues are prioritized, communicated, resolved, and prevented from recurring
- Guide daily application support delivery activities, including intake prioritization, backlog management, service request trends, incident review, and coordination of planned work with business and IT stakeholders
- Be an automation advocate – remove operational load with software
- Build a framework for implementation of automation and orchestration for manual processes required to operate services
- Partner with leaders to define, monitor, and improve SLAs, KPIs, SLOs, SLIs, and service quality metrics for production and non-production business applications, including on-premises, cloud, and SaaS platforms
- Create effective partnerships with managed service providers, software vendors, and third-party partners to improve application support, service quality, issue resolution, and IT service transformation
- Mentor and develop teammates to help them grow their technical and leadership skills
- Identify core problems or opportunities within business processes. Understands the root cause and impacts for the project and other teams
WHAT YOU WILL NEED TO SUCCEED
Education/Certifications
- Bachelor’s degree or equivalent experience in Computer Science, Engineering, or related field
- Master’s degree preferred
- Cloud, ITSM, application support, or service management certification preferred
Experience/Minimum Requirements
- Experience supporting business and enterprise applications such as ERP platforms, real estate management systems, ITSM platforms, workflow applications, or other mission-critical SaaS and on-premises business systems
- 7+ years of experience in application support, IT operations, software engineering, or site reliability engineering, with a focus on supporting critical business applications and improving operational reliability
- 5+ years of experience leading technical or application support teams, with a proven track record of improving application reliability, service delivery, stakeholder engagement, and operational performance
- 3+ years of experience in a cloud environment, preferably AWS
- Experience with industry standard tools such as Splunk, DataDog, Grafana, Pager Duty, Dynamics etc.
- Extensive experience with scripting and programming languages such as Python, PowerShell, and JSON
- Hands-on experience improving support processes through automation, orchestration, integrations, monitoring, workflow design, or cloud-native services
- Experienced with containerization technologies and orchestration frameworks such as Kubernetes, EKS, and Faregate
- Experienced broad subject matter expertise across large scale distributed systems, container and container orchestration, monitoring and observability tooling, and the software development lifecycle
- Excellent technical problem-solving skills and the ability to quickly learn new technologies and tools
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities
- Demonstrated ability to understand complex, multi-project environments and diagnose risks and issues
- Project planning and organization skills, including the ability to identify and build project plans and goals that align with organizational objectives
Expectations
- Effectively influence and interact with leaders across the organization
- Encourages team to develop solutions that solve strategic problems related to the teams work and place in the value chain
- Coach others on how to present themselves and their ideas in a manner that builds credibility and respect
- Supervises, coordinates, provides leadership to and reviews the work of professional employees to accomplish operational plans and results
- Maintains an awareness of changing organizational conditions and their impact to the strategic objectives, using knowledge to adapt and evolve their approach
- Builds belonging within the team by helping others and encouraging immediate teammates to work collaboratively
- Take primary responsibility for relationships with product & business stakeholders within and across teams to better plan for and prioritize work
Organizational Relationship
Reports to: Director Platform & Cloud Engineering
Title(s) of direct reports (if applicable): 4-5 software engineers and MSP vendor resources
Where You Will Work
To optimize collaboration, relationship building, and key stakeholder engagement, this role aligns to a 4:1 hybrid model which is in our Canonsburg or Houston office Monday-Thursday with the option for remote work on Fridays.
YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.
We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.
- Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents)
- Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions)
- New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave
- Tuition reimbursement up to $5,250 per year of eligible tuition and fees
- Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns
- Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate
- Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service)
- 10 company holidays plus 2 floating holiday
- All offices provide free beverages and snacks
Compensation
The salary range offered for this position is $129,000-$177,500 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.
Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all 106+ Green Card Application Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Application Support Engineer Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as an Application Support Engineer
Align your resume to PERM job requirements
PERM filings lock in the exact minimum requirements your employer advertises. Make sure your degree field and years of experience match the posted role precisely, because discrepancies between your resume and the certified job description can stall the I-140 review.
Target employers with active PERM filing history
Application Support Engineer roles appear frequently in OFLC disclosure data for managed service providers, SaaS companies, and healthcare IT firms. Filtering PERM records by SOC code 15-1232 helps you identify employers who have already navigated the process for this occupation.
Verify your wage level before accepting an offer
Your employer must pay at least the prevailing wage certified on the LCA. Use the OFLC Wage Search to look up the Level I through Level IV wage for your metro area before negotiating, so you know whether the offer meets DOL minimums for green card filing.
Understand how your degree field affects EB-2 eligibility
EB-2 requires an advanced degree or its equivalent. For Application Support Engineer roles, a bachelor's in computer science plus five years of progressive experience can substitute. USCIS evaluates whether the degree and experience together demonstrate the advanced-degree professional standard.
Use Migrate Mate to find sponsoring employers by role
Search Migrate Mate specifically for Application Support Engineer positions with green card sponsorship history. The platform surfaces employers who have filed PERM or I-140 petitions for this occupation, saving you from applying to companies that have never sponsored permanent residency.
Negotiate the PERM start date during offer discussions
PERM processing through DOL currently runs six months or longer before the I-140 can even be filed. Ask your employer to initiate the prevailing wage determination immediately after you accept the offer, not months later, so your priority date is established as early as possible.
Green Card Application Support Engineer: Frequently Asked Questions
Does an Application Support Engineer role qualify for EB-2 or EB-3 sponsorship?
Both categories are available depending on the specific job requirements your employer defines. EB-3 covers the role as a skilled worker or professional with a bachelor's degree. EB-2 applies when the position requires an advanced degree or when you can demonstrate equivalent credentials through a combination of education and progressive work experience that USCIS recognizes as meeting that standard.
How does green card sponsorship differ from H-1B for this role?
H-1B visa is a temporary status with annual caps, a lottery, and fixed validity periods. PERM-based green card sponsorship leads to permanent residency with no annual cap at the EB-3 level for most nationalities outside India and China. The tradeoff is timeline: PERM labor certification, I-140 approval, and adjustment of status typically take two to four years for workers born in low-backlog countries.
What does the PERM labor certification process require from the employer?
Your employer must conduct a DOL-mandated recruitment campaign to demonstrate no qualified U.S. workers are available for the Application Support Engineer position at the certified wage. This includes placing job ads in specific outlets over a set period. DOL then reviews the recruitment results before certifying the application, which allows the employer to file your I-140 petition with USCIS.
How do I find Application Support Engineer jobs where the employer will sponsor a green card?
Migrate Mate lets you filter specifically for Application Support Engineer positions with verified green card sponsorship history. Because PERM filings are public record through OFLC disclosure data, the platform can show you which employers have actually filed for this occupation rather than those who simply say they are open to sponsorship in a job description.
Can I switch employers after my PERM is filed but before my green card is approved?
Once your I-140 is approved and your priority date is established, the AC21 portability rule allows you to change to a same or similar role without losing your place in the queue, provided your I-485 has been pending for at least 180 days. Changing employers before I-140 approval generally means restarting the PERM process from the beginning with the new company.