Green Card Client Success Specialist Jobs
Client Success Specialist roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification when employers demonstrate no qualified U.S. worker is available. Positions requiring a bachelor's degree in business, communications, or a related field typically fit EB-3; advanced-degree professionals with specialized credentials may qualify under EB-2. Sponsorship timelines run two to four years for most nationalities.
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Get Access To All JobsINTRODUCTION
We are hiring a Senior Director - Client Success (Retirement Services) within our Small Business Services organization.
In this position as the Senior Director Client Success, you will support the teams that provide advanced Tier 2 support and escalation management for clients, associates, and internal business partners. This function serves as a centralized point of contact for complex issues that require specialized expertise, ensuring timely resolution and a seamless service experience. The team is responsible for managing escalated client and associate concerns, supporting client retention and loyalty initiatives, and partnering with functions such as Payroll, Sales, and other business units to resolve issues, provide guidance, and drive positive outcomes. Through proactive problem-solving, cross-functional collaboration, and end-to-end ownership of escalations, the team helps enhance client satisfaction, associate experience, and overall business performance.
The success of this position is measured by the quality, client retention, productivity and associate advancement and retention results for the assigned client base and direct reporting teams.
As the Senior Director, you will report directly to the VP/GM, Retirement Services. You will manage a team of 5 leaders along with several indirect reports across multiple locations.
Ready to #MakeYourMark? Apply now!
WHAT YOU’LL DO: Responsibilities
Act Decisively
- Define and execute a client success strategy that drives client satisfaction, retention, and long-term value
- Anticipate business challenges and identify opportunities to enhance the client experience, improve service delivery, and increase operational efficiency
- Use client insights, feedback, and performance data to shape priorities, inform enterprise initiatives, and influence strategic decisions
- Make high-impact decisions that strengthen service delivery, retention outcomes, and operational direction
Champion Change
- Lead proactive client engagement, service recovery, and retention strategies that reduce escalations and deepen client relationships
- Identify root causes of client dissatisfaction and drive improvements across processes, tools, and service delivery models
- Lead high-visibility initiatives that improve scalability, efficiency, and overall client outcomes
Foster Collaboration
- Partner across Sales, Product, Account Management, Operations, and other business units to align on client needs and business priorities
- Serve as a senior escalation point and strategic advisor for complex, high-impact client issues
- Bring cross-functional teams together to resolve issues, improve the client experience, and advance enterprise priorities
Grow Our People
- Lead, inspire, and develop leaders across client success functions
- Establish clear performance expectations and provide ongoing coaching, feedback, and development
- Build bench strength through thoughtful succession planning and talent development
- Maintain staffing strategies that support business needs and team effectiveness
Execute Every Day
- Lead multi-functional client success teams responsible for complex issue resolution, client loyalty and retention, and internal partner support
- Ensure effective case management, prioritization, and resolution aligned to service level expectations, quality standards, and client needs
- Establish and monitor key performance indicators, including resolution time, retention, client satisfaction, and escalation trends
- Manage resource planning, budgeting, and workforce alignment to support performance and growth
- Ensure adherence to policies, procedures, and quality standards
- Provide leadership support and coverage across teams as needed
Build Trust & Belonging
- Ensure thoughtful, high-touch handling of sensitive or high-impact client situations
- Build trust and credibility with clients and internal stakeholders through sound judgment, consistency, and client-centered decision-making
- Foster a culture of accountability, inclusion, and shared commitment across client success teams
TO SUCCEED IN THIS ROLE: Requirements
- This is a hybrid role (3 days in the office, 2 days at home). Candidates will sit in either our Louisville, KY, El Paso, TX or Florham Park, NJ offices with a proven track record of managing teams in both a virtual and in-office setting.
- 12+ years of progressive experience in client service, customer success, or support operations; within the years of experience, must possess at least 5+ years of successful and progressive managerial experience (Leader of Leaders)
- Strong ability to hire, assess and develop talent
- Must possess great leadership qualities with the focus on a team-based approach using collaboration and driving an engaging and inclusive culture
- Proven experience in client retention, escalation management, and service recovery
- Experience leading high-volume, complex support environments
- Must possess an “executive” presence and skills to build strong, working relationships from front-line associates to senior executives as well as clients
- Excellent time management, communications, decision making, presentation, leadership, and organization skills
- Acts as the executive escalation point for internal and external issues
- Skilled in setting aggressive measurable goals and objectives and being measured against them; motivated by the challenge of achieving specific, challenging, and focused results
- Excellent written and oral communication skills
- Ability to manage clients and associates virtually in an effective way
- Ability to travel quarterly to other ADP offices ~20%
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
COMPETENCIES AND SKILLS
- Client advocacy and relationship management
- Strategic thinking with a strong focus on execution and results
- Data-driven decision-making and analytical problem solving
- Strong communication and cross-functional influence
- Ability to lead in a fast-paced, high-volume environment
- Proven ability to build, develop, and retain high-performing teams
BONUS POINTS FOR THESE: Preferred Qualifications
- Experience leading Tier 2 support, retention and loyalty, or escalation teams
- Strong understanding of service operations metrics, contact center environments, and enabling technologies
- Demonstrated success leading large-scale, cross-functional initiatives
- Proven ability to influence without direct authority in a matrixed organization
- Experience designing and implementing proactive client success strategies and engagement models
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and create a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to integrate your work and your life more easily.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $131,700.00 - USD $245,500.00 / Year*
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
INTRODUCTION
We are hiring a Senior Director - Client Success (Retirement Services) within our Small Business Services organization.
In this position as the Senior Director Client Success, you will support the teams that provide advanced Tier 2 support and escalation management for clients, associates, and internal business partners. This function serves as a centralized point of contact for complex issues that require specialized expertise, ensuring timely resolution and a seamless service experience. The team is responsible for managing escalated client and associate concerns, supporting client retention and loyalty initiatives, and partnering with functions such as Payroll, Sales, and other business units to resolve issues, provide guidance, and drive positive outcomes. Through proactive problem-solving, cross-functional collaboration, and end-to-end ownership of escalations, the team helps enhance client satisfaction, associate experience, and overall business performance.
The success of this position is measured by the quality, client retention, productivity and associate advancement and retention results for the assigned client base and direct reporting teams.
As the Senior Director, you will report directly to the VP/GM, Retirement Services. You will manage a team of 5 leaders along with several indirect reports across multiple locations.
Ready to #MakeYourMark? Apply now!
WHAT YOU’LL DO: Responsibilities
Act Decisively
- Define and execute a client success strategy that drives client satisfaction, retention, and long-term value
- Anticipate business challenges and identify opportunities to enhance the client experience, improve service delivery, and increase operational efficiency
- Use client insights, feedback, and performance data to shape priorities, inform enterprise initiatives, and influence strategic decisions
- Make high-impact decisions that strengthen service delivery, retention outcomes, and operational direction
Champion Change
- Lead proactive client engagement, service recovery, and retention strategies that reduce escalations and deepen client relationships
- Identify root causes of client dissatisfaction and drive improvements across processes, tools, and service delivery models
- Lead high-visibility initiatives that improve scalability, efficiency, and overall client outcomes
Foster Collaboration
- Partner across Sales, Product, Account Management, Operations, and other business units to align on client needs and business priorities
- Serve as a senior escalation point and strategic advisor for complex, high-impact client issues
- Bring cross-functional teams together to resolve issues, improve the client experience, and advance enterprise priorities
Grow Our People
- Lead, inspire, and develop leaders across client success functions
- Establish clear performance expectations and provide ongoing coaching, feedback, and development
- Build bench strength through thoughtful succession planning and talent development
- Maintain staffing strategies that support business needs and team effectiveness
Execute Every Day
- Lead multi-functional client success teams responsible for complex issue resolution, client loyalty and retention, and internal partner support
- Ensure effective case management, prioritization, and resolution aligned to service level expectations, quality standards, and client needs
- Establish and monitor key performance indicators, including resolution time, retention, client satisfaction, and escalation trends
- Manage resource planning, budgeting, and workforce alignment to support performance and growth
- Ensure adherence to policies, procedures, and quality standards
- Provide leadership support and coverage across teams as needed
Build Trust & Belonging
- Ensure thoughtful, high-touch handling of sensitive or high-impact client situations
- Build trust and credibility with clients and internal stakeholders through sound judgment, consistency, and client-centered decision-making
- Foster a culture of accountability, inclusion, and shared commitment across client success teams
TO SUCCEED IN THIS ROLE: Requirements
- This is a hybrid role (3 days in the office, 2 days at home). Candidates will sit in either our Louisville, KY, El Paso, TX or Florham Park, NJ offices with a proven track record of managing teams in both a virtual and in-office setting.
- 12+ years of progressive experience in client service, customer success, or support operations; within the years of experience, must possess at least 5+ years of successful and progressive managerial experience (Leader of Leaders)
- Strong ability to hire, assess and develop talent
- Must possess great leadership qualities with the focus on a team-based approach using collaboration and driving an engaging and inclusive culture
- Proven experience in client retention, escalation management, and service recovery
- Experience leading high-volume, complex support environments
- Must possess an “executive” presence and skills to build strong, working relationships from front-line associates to senior executives as well as clients
- Excellent time management, communications, decision making, presentation, leadership, and organization skills
- Acts as the executive escalation point for internal and external issues
- Skilled in setting aggressive measurable goals and objectives and being measured against them; motivated by the challenge of achieving specific, challenging, and focused results
- Excellent written and oral communication skills
- Ability to manage clients and associates virtually in an effective way
- Ability to travel quarterly to other ADP offices ~20%
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
COMPETENCIES AND SKILLS
- Client advocacy and relationship management
- Strategic thinking with a strong focus on execution and results
- Data-driven decision-making and analytical problem solving
- Strong communication and cross-functional influence
- Ability to lead in a fast-paced, high-volume environment
- Proven ability to build, develop, and retain high-performing teams
BONUS POINTS FOR THESE: Preferred Qualifications
- Experience leading Tier 2 support, retention and loyalty, or escalation teams
- Strong understanding of service operations metrics, contact center environments, and enabling technologies
- Demonstrated success leading large-scale, cross-functional initiatives
- Proven ability to influence without direct authority in a matrixed organization
- Experience designing and implementing proactive client success strategies and engagement models
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and create a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to integrate your work and your life more easily.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $131,700.00 - USD $245,500.00 / Year*
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
See all 504+ Green Card Client Success Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Client Success Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Client Success Specialist
Frame your degree field strategically
PERM requires your degree to align with the job's stated requirements. A business, marketing, or communications degree maps cleanly to Client Success roles. If your degree is in an unrelated field, document how coursework overlaps with client relationship management duties before applications begin.
Target employers with PERM filing history
Search DOL's OFLC disclosure data for companies that have filed PERM applications under customer success or account management job titles. Employers who've completed the process before understand the timeline and are far less likely to withdraw sponsorship midway through.
Use Migrate Mate to filter sponsoring employers
Search Migrate Mate for Client Success Specialist openings specifically filtered by green card sponsorship history. This surfaces employers who have actively filed EB-2 or EB-3 petitions for this role type, saving weeks of manual research into company immigration policies.
Clarify sponsorship scope before accepting an offer
Ask whether the employer sponsors through the full PERM-to-I-140 sequence or only assists with temporary visas. Some companies offer H-1B visa support but stop short of green card sponsorship. Get written confirmation that EB-3 or EB-2 PERM is included in any relocation or immigration benefit package.
Understand how prevailing wage affects your offer
Your employer must pay at least the DOL prevailing wage for your job title, level, and location throughout the PERM process. Look up your role's wage level using the OFLC Wage Search before negotiating, so your offered salary won't trigger a PERM audit or force a resubmission later.
Prepare client impact documentation now
EB-2 advanced-degree petitions benefit from quantified evidence of professional impact: retention rates improved, renewal revenue driven, escalation processes you redesigned. Collect performance reviews, client feedback, and measurable outcomes while employed, since USCIS reviewers look for specificity when evaluating petitions.
Green Card Client Success Specialist: Frequently Asked Questions
Does a Client Success Specialist role qualify for an EB-2 or EB-3 green card?
Most Client Success Specialist positions qualify under EB-3 as professional roles requiring at least a bachelor's degree in business, communications, or a related field. If the role requires an advanced degree or the candidate holds a master's and has specialized credentials in enterprise account management or SaaS customer success, EB-2 may apply. The employer's job description drives the classification, not just your own credentials.
How does green card sponsorship differ from H-1B sponsorship for this role?
H-1B is a temporary work visa capped at 85,000 annually with a lottery, while EB-3 green card sponsorship through PERM leads to permanent residency with no annual cap lottery. The tradeoff is timeline: PERM labor certification, I-140 approval, and adjustment of status typically take two to four years for most nationalities. Green card sponsorship permanently ties you to lawful permanent residency rather than requiring renewal every few years.
What does the PERM labor certification process look like for a Client Success role?
Your employer files a PERM application with DOL after running a required recruitment campaign proving no qualified U.S. worker is available for the position. The job duties, degree requirement, and salary must be documented precisely. DOL processing currently runs six to eighteen months, and an audit can extend that further. Only after PERM is certified does your employer file the I-140 immigrant petition with USCIS.
How do I find Client Success Specialist jobs where the employer will sponsor a green card?
Migrate Mate lets you search specifically for Client Success Specialist roles filtered by employers with green card sponsorship history, including EB-2 and EB-3 PERM filings. This is more reliable than asking individual recruiters, since sponsorship willingness often isn't disclosed in job postings. Cross-referencing DOL's OFLC disclosure data for past PERM filings under similar job titles adds another layer of confirmation.
Can I switch employers during the green card process without losing my place?
Portability rules under AC21 let you change employers after your I-140 is approved and your I-485 adjustment-of-status application has been pending for at least 180 days, provided the new role is in the same or a similar occupational classification. For Client Success roles, a move to a comparable account management or customer success position at a new company generally qualifies, but you should consult an immigration attorney before making any switch.