Customer Engagement Manager Green Card Jobs
Customer Engagement Manager roles qualify for EB-2 or EB-3 green card sponsorship when employers file PERM labor certification through the DOL. Most positions require a bachelor's degree in marketing, business, or communications, and sponsors must document prevailing-wage compliance before your I-140 petition moves forward.
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Get Access To All JobsJob Description
Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
Essential Functions
-
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
-
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
-
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
-
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
-
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
Qualifications
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
Travel
Yes, Greater than 60%
Job Category: Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$60,000
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description
Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
Essential Functions
-
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
-
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
-
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
-
Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
-
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Sales skills, Required
- Account Management skills, Required
- Negotiation skills, Required
- Contractual leasing, Required
- Pricing, Required
Qualifications
- Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
- 2 years or more experience providing service to customers, Required
- 2 years or more experience selling to customers, Required
Travel
Yes, Greater than 60%
Job Category: Outside Sales
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50,000
Maximum Pay Range:
$60,000
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 102+ Customer Engagement Manager jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Engagement Manager
Align your credentials to the PERM job description
Your degree field and years of experience must match the minimum requirements the employer lists on the PERM application. A mismatch between your transcript and the job description is one of the most common reasons USCIS issues an RFE at the I-140 stage.
Research prevailing wages before salary negotiations
Use the OFLC Wage Search to look up the prevailing wage for Customer Engagement Manager roles in your target city. Employers cannot offer you less than that DOL-certified wage, so knowing the floor strengthens your negotiation position before you accept an offer.
Target employers with dedicated HR immigration teams
Mid-to-large companies in SaaS, financial services, and healthcare frequently sponsor EB-2 and EB-3 petitions for customer-facing management roles. Employers with in-house immigration counsel can move from PERM filing to I-140 approval faster than those relying on outside firms for the first time.
Search green card sponsorship jobs on Migrate Mate
Filter by job title and green card sponsorship history to find Customer Engagement Manager openings where employers have an active PERM filing track record. Migrate Mate surfaces DOL disclosure data so you can verify sponsorship intent before applying.
Confirm EB-2 eligibility if your degree is in a related field
EB-2 covers advanced-degree professionals, so a master's in business, communications, or a related discipline can qualify you without NIW self-petition. Ask prospective employers whether they're prepared to file an EB-2 petition, since some default to EB-3 for customer engagement roles without being asked.
Get the offer letter to specify green card sponsorship terms
Once an employer agrees to sponsor your green card, confirm in writing that they'll cover PERM filing and I-140 fees and begin the process within a defined timeframe after you start. Verbal commitments to sponsor frequently stall after onboarding without a written agreement.
Customer Engagement Manager jobs are hiring across the US. Find yours.
Find Customer Engagement Manager JobsCustomer Engagement Manager Green Card Sponsorship: Frequently Asked Questions
Do Customer Engagement Manager roles qualify for EB-2 or EB-3 sponsorship?
Most Customer Engagement Manager positions qualify for EB-3 sponsorship as professional roles requiring a bachelor's degree. If you hold a master's degree or higher in a relevant field such as business or communications, your employer can file under EB-2 instead. The classification depends on the minimum requirements the employer documents in the PERM labor certification, not just your personal credentials.
How does green card sponsorship differ from H-1B for this role?
An employment-based green card through PERM leads to permanent residency, while an H-1B is a temporary, employer-tied status requiring renewal every three years. EB-3 has no annual lottery, so your employer's petition isn't subject to the H-1B cap. The tradeoff is timeline: PERM labor certification alone typically takes six to eighteen months before USCIS even begins adjudicating the I-140 petition.
What does the PERM process look like for a Customer Engagement Manager role?
Your employer starts by obtaining a prevailing wage determination from the DOL, then runs a mandatory recruitment campaign to demonstrate no qualified U.S. worker is available for the role. If recruitment is completed without a disqualifying applicant, the employer files an ETA Form 9089 with OFLC. USCIS then reviews the I-140 immigrant petition once PERM is certified, which can take an additional six to twelve months without premium processing.
Where can I find Customer Engagement Manager jobs that offer green card sponsorship?
Migrate Mate lets you search specifically for Customer Engagement Manager roles where employers have a documented history of sponsoring employment-based green cards. Because the platform pulls from DOL PERM disclosure data, you can assess an employer's actual filing history rather than relying on vague job-listing language like 'sponsorship available for the right candidate.'
Can my employer start the PERM process before I have an approved H-1B or other work visa?
Yes. PERM labor certification is an employer-side DOL process that can begin while you're on any work-authorized status, including H-1B, L-1, or even F-1 OPT. The PERM application itself doesn't require you to hold a particular visa. You do need valid work authorization by the time USCIS approves the I-140 and you proceed to adjustment of status or consular processing.
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