Green Card Technical Representative Jobs
Technical Representative roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification, which requires your employer to document that no qualified U.S. worker is available for the position. Employers in manufacturing, industrial equipment, and field services regularly sponsor foreign professionals in this role for permanent residency.
Find Green Card Technical Representative JobsOverview
Showing 5 of 59+ Technical Representative jobs
See all 59+ Technical Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Representative roles.
Get Access To All JobsOverview:
Stewart & Stevenson is Now Hiring a Power Generation Technical Services Representative at:
5555 W Reno Oklahoma City, Oklahoma 73127 United States
101 Main St Abilene, Texas 79601
101 Main St Austin, Texas 73301
101 Main St Odessa, Texas 79763
101 Main St Childress, Texas 79201
101 Main St, Amarillo, Texas 79101
1631 Chalk Hill Road Dallas, TX 75212
101 Main St, Sweetwater, TX 79556
The location will depend on candidate location.
Responsibilities:
- Serve as the primary technical contact for all internal and external customers regarding the service and repair of aftermarket equipment in the field. Act as liaison between service technicians and external customers regarding the status of service and repair jobs. Receive and respond to all technical inquiries received including from internal and external customers. Process customer calls, providing technical assistance, support and follow up. Assist with calls regarding product discrepancies. Coordinate customers’ service needs with other departments as required to ensure customer service.
- Provide technical assistance and information to external and internal customers in order to resolve technical problems that may occur with products, including service of parts or equipment, repair techniques, and new product changes on parts.
- Troubleshoot equipment issues with external customers and field service technicians.
- Interact regularly and directly with customers, field service technicians and vendors to ensure all products and services function properly and meet established quality and reliability standards.
- Provide internal customers with information on customer requests, product requests or other competitive activity. Advise management of product quality or service improvements necessary to increase customer satisfaction.
- Notify field service technicians and management of technical changes to products and field issues regarding products or services.
- Distribute technical information materials, such as technical bulletins, parts and/or repair manuals, to external customers, and field service technicians. Maintain technical literature inventory to provide a resource for product and service technical information.
- Refer complaints of product or service failure to appropriate departments for investigation. Organize and implement testing of products for known or suspected problems.
- Assist in the design and development of technical training materials and curriculum with the Company’s training department to teach customers about aftermarket equipment, including the development of equipment instruction and use manuals.
- Develop preliminary quotations for customers regarding equipment repairs, refurbishments, part sales and training. Review all quotations with the Product Manager prior to presentation to customers.
- Communicate field feedback to management regarding service or product issues. Act as a liaison among engineering, sales, and customers. Provide information regarding product failures, customer service issues, technical information, and product quality to management on a regular basis.
- Assist in troubleshooting equipment problems, advise of equipment capabilities, and recommend proper replacement parts and repair procedures.
- Develop and maintain customer troubleshooting guide for assigned product line(s) for use by external customers and field service technicians.
QUALIFICATIONS
- Ability to utilize the available time to organize and complete work within given deadlines.
- Ability to communicate in writing clearly and concisely.
- Ability to communicate effectively with others using the spoken word.
- Ability to take care of the customers’ needs while following company procedures.
- Ability to work independently with minimal supervision.
EDUCATION/EXPERIENCE: Bachelor’s Degree preferred. Prior experience in reading and interpreting hydraulic, pneumatic, and electrical schematics required. Prior customer service experience in an oilfield related industry also required. High School Diploma or General Education Degree (GED) and four to ten years related experience. Associates Degree (two-year technical school or college) strongly preferred.
COMPUTER SKILLS: Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards service system preferred.
WORKING CONDITIONS:
Office and shop environment. Shop environment may not have air conditioning.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Overview:
Stewart & Stevenson is Now Hiring a Power Generation Technical Services Representative at:
5555 W Reno Oklahoma City, Oklahoma 73127 United States
101 Main St Abilene, Texas 79601
101 Main St Austin, Texas 73301
101 Main St Odessa, Texas 79763
101 Main St Childress, Texas 79201
101 Main St, Amarillo, Texas 79101
1631 Chalk Hill Road Dallas, TX 75212
101 Main St, Sweetwater, TX 79556
The location will depend on candidate location.
Responsibilities:
- Serve as the primary technical contact for all internal and external customers regarding the service and repair of aftermarket equipment in the field. Act as liaison between service technicians and external customers regarding the status of service and repair jobs. Receive and respond to all technical inquiries received including from internal and external customers. Process customer calls, providing technical assistance, support and follow up. Assist with calls regarding product discrepancies. Coordinate customers’ service needs with other departments as required to ensure customer service.
- Provide technical assistance and information to external and internal customers in order to resolve technical problems that may occur with products, including service of parts or equipment, repair techniques, and new product changes on parts.
- Troubleshoot equipment issues with external customers and field service technicians.
- Interact regularly and directly with customers, field service technicians and vendors to ensure all products and services function properly and meet established quality and reliability standards.
- Provide internal customers with information on customer requests, product requests or other competitive activity. Advise management of product quality or service improvements necessary to increase customer satisfaction.
- Notify field service technicians and management of technical changes to products and field issues regarding products or services.
- Distribute technical information materials, such as technical bulletins, parts and/or repair manuals, to external customers, and field service technicians. Maintain technical literature inventory to provide a resource for product and service technical information.
- Refer complaints of product or service failure to appropriate departments for investigation. Organize and implement testing of products for known or suspected problems.
- Assist in the design and development of technical training materials and curriculum with the Company’s training department to teach customers about aftermarket equipment, including the development of equipment instruction and use manuals.
- Develop preliminary quotations for customers regarding equipment repairs, refurbishments, part sales and training. Review all quotations with the Product Manager prior to presentation to customers.
- Communicate field feedback to management regarding service or product issues. Act as a liaison among engineering, sales, and customers. Provide information regarding product failures, customer service issues, technical information, and product quality to management on a regular basis.
- Assist in troubleshooting equipment problems, advise of equipment capabilities, and recommend proper replacement parts and repair procedures.
- Develop and maintain customer troubleshooting guide for assigned product line(s) for use by external customers and field service technicians.
QUALIFICATIONS
- Ability to utilize the available time to organize and complete work within given deadlines.
- Ability to communicate in writing clearly and concisely.
- Ability to communicate effectively with others using the spoken word.
- Ability to take care of the customers’ needs while following company procedures.
- Ability to work independently with minimal supervision.
EDUCATION/EXPERIENCE: Bachelor’s Degree preferred. Prior experience in reading and interpreting hydraulic, pneumatic, and electrical schematics required. Prior customer service experience in an oilfield related industry also required. High School Diploma or General Education Degree (GED) and four to ten years related experience. Associates Degree (two-year technical school or college) strongly preferred.
COMPUTER SKILLS: Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards service system preferred.
WORKING CONDITIONS:
Office and shop environment. Shop environment may not have air conditioning.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
See all 59+ Green Card Technical Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Technical Representative Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Technical Representative
Document technical credentials before applying
Gather your engineering degree transcripts, product certifications, and field training records before outreach. PERM requires your employer to define minimum qualifications in the job ad, and your credentials must match exactly what they list.
Target manufacturers with established PERM history
Search DOL's OFLC Wage Search to identify employers who have filed PERM applications for Technical Representative roles. Companies that have sponsored before understand the process and are far less likely to withdraw mid-application.
Use Migrate Mate to find green card sponsoring employers
Migrate Mate filters Technical Representative openings by employers with active green card sponsorship history, so you skip companies that will only offer H-1B visa transfers and focus on those already set up for PERM filing.
Clarify sponsorship timing during the offer negotiation
Ask whether the employer will file PERM concurrently with your start date or after a waiting period. Many companies require six to twelve months of employment before initiating sponsorship, which affects your overall green card timeline significantly.
Confirm your O*NET job zone before the PERM is drafted
Technical Representative positions span multiple O*NET codes depending on whether the role is in field service, sales support, or applications engineering. The O*NET classification your employer selects drives the prevailing wage level USCIS will scrutinize on your I-140.
Verify your employer's E-Verify enrollment before accepting
PERM sponsorship employers must comply with employment eligibility verification. Confirming E-Verify enrollment early signals the employer has the compliance infrastructure to support a multi-year green card process without administrative gaps.
Green Card Technical Representative: Frequently Asked Questions
Do Technical Representative jobs typically qualify for EB-2 or EB-3 sponsorship?
Most Technical Representative roles qualify under EB-3 as skilled workers or professionals, particularly when the position requires a bachelor's degree in engineering, a technical field, or an equivalent combination of education and experience. Roles requiring an advanced degree or documented specialized expertise may qualify under EB-2. Your employer's PERM job description determines which category applies.
How does green card sponsorship differ from H-1B for this role?
Green card sponsorship via PERM leads to permanent residency rather than a temporary status that expires and must be renewed. Unlike H-1B, there is no annual lottery for EB-3 petitions, and once your I-140 is approved your priority date is locked in. The timeline is longer, typically two to four years for most countries at the EB-3 level, but the outcome is permanent.
What does PERM labor certification require from a Technical Representative employer?
Your employer must conduct a formal recruitment campaign, including job postings and newspaper advertisements, and document that no qualified U.S. worker applied and was available. The job requirements listed in those ads become the legal minimum qualifications for your PERM case, so your credentials must match them precisely before the application is filed with DOL.
How can I find Technical Representative employers that sponsor green cards?
Migrate Mate lets you search Technical Representative openings filtered by employers with verified green card sponsorship history, saving you from spending time on companies that have no PERM filing track record. Focusing on industrial equipment manufacturers, scientific instrument companies, and field service organizations tends to surface the highest concentration of PERM-sponsoring employers in this role category.
Can I change jobs while my Technical Representative green card is pending?
Once your I-140 is approved and your priority date is current, AC21 portability lets you move to a new employer in a same or similar role without restarting the PERM process. Technical Representative positions in related industries generally meet the same-or-similar standard, but your new employer must be willing to continue sponsoring your adjustment of status application through USCIS.