Green Card Technical Representative Jobs
Technical Representative roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification, which requires your employer to document that no qualified U.S. worker is available for the position. Employers in manufacturing, industrial equipment, and field services regularly sponsor foreign professionals in this role for permanent residency.
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Get Access To All JobsClassification:
Salary
Job Description:
Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?
At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for 70 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017!
We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.
We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!
Just some of our benefits:
- Medical
- Dental
- Vision
- 401k
- Tuition reimbursement
- 13 paid holidays in addition to paid vacation and sick time
- Flexible spending
- Life Insurance, AD&D and Supplemental Insurance
This position supports the installation and use of physical building materials. It is not an IT, software, or systems support role.
POSITION SUMMARY
The Technical Services Representative II provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties and responsibilities may be assigned, as necessary.
1. Customer Interactions (80%)
- Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
- Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests.
- Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
- Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
- Coordinate and participate in job site visits.
- Update complaints in Salesforce as new information is attained.
- Resolve complaints quickly and in a mutually beneficial manner.
- Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.
- Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.
2. Internal Support (10%)
- Support Technical Services training programs, as directed.
- Create and update technical data sheets and technical advisories.
- Review and approve technical literature, packaging, data sheets, and Marketing collateral.
- Represent Technical Services ISO quality system reviews and audits.
- Work / learn to increase product and industry knowledge and becoming a subject matter expert.
3. Special Projects, Housekeeping, and Assignments (10%)
- Participate in implementation or improvement initiatives associated with Technical Services.
- Help design and implement procedures and online tools for vendor supplied products.
- Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.
- Create and update FAQs for inclusion on website FAQ page.
- Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.
- Enter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated.
- Update complaints in Salesforce as new information is attained.
REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum of 3 yrs. experience in construction industry.
- Minimum of 2 yrs. of experience in Technical Services or comparable industry experience.
- Experience with Salesforce and JD Edwards preferred.
- Knowledge of architecture and construction methods a plus.
- Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.
Specialized Skills, Requirements and Experience:
- High School Diploma: Degree preferred.
- Strong interpersonal, written, and verbal communications skills.
- Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
- Fluency in second language, preferred.
- Team cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).
Physical Requirements:
- Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
- Push/pull: Must be able to push/pull 50 lbs.
- Stand: Must be able to stand 20% of the day or more.
- Sitting: Must be able to sit for 80% of the day or more.
- Twisting/Bending: Must be able to twist/bend 25% of the day.
- Squatting, climbing and/or crawling: 10% of the day.
Travel Requirement:
Must be able to travel up to 20%.
Classification:
Salary
Job Description:
Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?
At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for 70 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017!
We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.
We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!
Just some of our benefits:
- Medical
- Dental
- Vision
- 401k
- Tuition reimbursement
- 13 paid holidays in addition to paid vacation and sick time
- Flexible spending
- Life Insurance, AD&D and Supplemental Insurance
This position supports the installation and use of physical building materials. It is not an IT, software, or systems support role.
POSITION SUMMARY
The Technical Services Representative II provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Additional duties and responsibilities may be assigned, as necessary.
1. Customer Interactions (80%)
- Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
- Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests.
- Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
- Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
- Coordinate and participate in job site visits.
- Update complaints in Salesforce as new information is attained.
- Resolve complaints quickly and in a mutually beneficial manner.
- Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.
- Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.
2. Internal Support (10%)
- Support Technical Services training programs, as directed.
- Create and update technical data sheets and technical advisories.
- Review and approve technical literature, packaging, data sheets, and Marketing collateral.
- Represent Technical Services ISO quality system reviews and audits.
- Work / learn to increase product and industry knowledge and becoming a subject matter expert.
3. Special Projects, Housekeeping, and Assignments (10%)
- Participate in implementation or improvement initiatives associated with Technical Services.
- Help design and implement procedures and online tools for vendor supplied products.
- Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.
- Create and update FAQs for inclusion on website FAQ page.
- Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.
- Enter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated.
- Update complaints in Salesforce as new information is attained.
REQUIRED SKILLS & QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum of 3 yrs. experience in construction industry.
- Minimum of 2 yrs. of experience in Technical Services or comparable industry experience.
- Experience with Salesforce and JD Edwards preferred.
- Knowledge of architecture and construction methods a plus.
- Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.
Specialized Skills, Requirements and Experience:
- High School Diploma: Degree preferred.
- Strong interpersonal, written, and verbal communications skills.
- Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
- Fluency in second language, preferred.
- Team cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).
Physical Requirements:
- Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
- Push/pull: Must be able to push/pull 50 lbs.
- Stand: Must be able to stand 20% of the day or more.
- Sitting: Must be able to sit for 80% of the day or more.
- Twisting/Bending: Must be able to twist/bend 25% of the day.
- Squatting, climbing and/or crawling: 10% of the day.
Travel Requirement:
Must be able to travel up to 20%.
See all 54+ Green Card Technical Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Technical Representative Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Technical Representative
Document technical credentials before applying
Gather your engineering degree transcripts, product certifications, and field training records before outreach. PERM requires your employer to define minimum qualifications in the job ad, and your credentials must match exactly what they list.
Target manufacturers with established PERM history
Search DOL's OFLC Wage Search to identify employers who have filed PERM applications for Technical Representative roles. Companies that have sponsored before understand the process and are far less likely to withdraw mid-application.
Use Migrate Mate to find green card sponsoring employers
Migrate Mate filters Technical Representative openings by employers with active green card sponsorship history, so you skip companies that will only offer H-1B visa transfers and focus on those already set up for PERM filing.
Clarify sponsorship timing during the offer negotiation
Ask whether the employer will file PERM concurrently with your start date or after a waiting period. Many companies require six to twelve months of employment before initiating sponsorship, which affects your overall green card timeline significantly.
Confirm your O*NET job zone before the PERM is drafted
Technical Representative positions span multiple O*NET codes depending on whether the role is in field service, sales support, or applications engineering. The O*NET classification your employer selects drives the prevailing wage level USCIS will scrutinize on your I-140.
Verify your employer's E-Verify enrollment before accepting
PERM sponsorship employers must comply with employment eligibility verification. Confirming E-Verify enrollment early signals the employer has the compliance infrastructure to support a multi-year green card process without administrative gaps.
Green Card Technical Representative: Frequently Asked Questions
Do Technical Representative jobs typically qualify for EB-2 or EB-3 sponsorship?
Most Technical Representative roles qualify under EB-3 as skilled workers or professionals, particularly when the position requires a bachelor's degree in engineering, a technical field, or an equivalent combination of education and experience. Roles requiring an advanced degree or documented specialized expertise may qualify under EB-2. Your employer's PERM job description determines which category applies.
How does green card sponsorship differ from H-1B for this role?
Green card sponsorship via PERM leads to permanent residency rather than a temporary status that expires and must be renewed. Unlike H-1B, there is no annual lottery for EB-3 petitions, and once your I-140 is approved your priority date is locked in. The timeline is longer, typically two to four years for most countries at the EB-3 level, but the outcome is permanent.
What does PERM labor certification require from a Technical Representative employer?
Your employer must conduct a formal recruitment campaign, including job postings and newspaper advertisements, and document that no qualified U.S. worker applied and was available. The job requirements listed in those ads become the legal minimum qualifications for your PERM case, so your credentials must match them precisely before the application is filed with DOL.
How can I find Technical Representative employers that sponsor green cards?
Migrate Mate lets you search Technical Representative openings filtered by employers with verified green card sponsorship history, saving you from spending time on companies that have no PERM filing track record. Focusing on industrial equipment manufacturers, scientific instrument companies, and field service organizations tends to surface the highest concentration of PERM-sponsoring employers in this role category.
Can I change jobs while my Technical Representative green card is pending?
Once your I-140 is approved and your priority date is current, AC21 portability lets you move to a new employer in a same or similar role without restarting the PERM process. Technical Representative positions in related industries generally meet the same-or-similar standard, but your new employer must be willing to continue sponsoring your adjustment of status application through USCIS.