Green Card Technical Representative Jobs
Technical Representative roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification, which requires your employer to document that no qualified U.S. worker is available for the position. Employers in manufacturing, industrial equipment, and field services regularly sponsor foreign professionals in this role for permanent residency.
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Get Access To All JobsWe believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
Primary Purpose
The Customer Experience Technical Representative is a key contributor in delivering Generac’s “Customer First” promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.
We are looking for people who will be able to work from Fridays to Mondays consistently. Each shift is 10 hours long and will start between 7:00am CT - 9:00am CT depending on the schedule.
Major Responsibilities
- Ability to pass product and process testing following training
- Receives and documents all customer interactions in real time
- Corresponds to customer interactions via email, phone, text or chat
- Maintains contact center metrics including customer satisfaction, productivity and adherence
- Responds to and resolves customer technical and non-technical inquiries and issues
- Assists customers with installation and issue resolution in the moment
- Assists customers with troubleshooting issues and offer accurate information in the moment
- Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
- Maintains product knowledge through training and continuing education
- Escalates more complex inquiries or complaints appropriately to specialized teams
- Maintain Outlook email inbox, calendar, and tasks regularly
- Other duties as assigned and the following:
- Flexible to work overtime hours to meet customer & business need
- Data entry
Minimum Job Requirements
Education
High School Diploma or GED
Work Experience
1 year experience in a customer service role or technical troubleshooting
Knowledge / Skills / Abilities
- Technical Aptitude: Ability to excel at technical tasks
- Results Oriented: Achieves successful outcomes
- Supportive: Provides encouragement to peers
- Disciplined: Ability to reliably adhere to policy and process
- Forward thinking: Continuous Improvement mindset
- Ability to de-escalate: Conflict resolution skill set
- Coachable: Open to learning and development
- Responsibility: Accountability for honest and ethical conduct
- Receptiveness: Open to receive information and its potential value
- Empathy: The ability to express other experiences
- Independent Initiative: Ability to think for themselves and act when necessary
- Analytical Thinking: Ability to identify problems and solution
- Communication: Excellent verbal and written communication skills
Preferred Job Requirements
Work Experience
- Contact Center experience with troubleshooting
- Experience handling a high volume of inbound calls
- ERP: Previous experience using SAP or equivalent
- CRM: Previous experience using SAP or Salesforce
- Office Platform: Basic use of Microsoft Office Suite including teams, outlook, calendar
- Bilingual Spanish
Physical Requirements and Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
LI-JA1
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
We believe power is a promise - a shared commitment to be there for others when it matters most.
For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
Primary Purpose
The Customer Experience Technical Representative is a key contributor in delivering Generac’s “Customer First” promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.
We are looking for people who will be able to work from Fridays to Mondays consistently. Each shift is 10 hours long and will start between 7:00am CT - 9:00am CT depending on the schedule.
Major Responsibilities
- Ability to pass product and process testing following training
- Receives and documents all customer interactions in real time
- Corresponds to customer interactions via email, phone, text or chat
- Maintains contact center metrics including customer satisfaction, productivity and adherence
- Responds to and resolves customer technical and non-technical inquiries and issues
- Assists customers with installation and issue resolution in the moment
- Assists customers with troubleshooting issues and offer accurate information in the moment
- Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
- Maintains product knowledge through training and continuing education
- Escalates more complex inquiries or complaints appropriately to specialized teams
- Maintain Outlook email inbox, calendar, and tasks regularly
- Other duties as assigned and the following:
- Flexible to work overtime hours to meet customer & business need
- Data entry
Minimum Job Requirements
Education
High School Diploma or GED
Work Experience
1 year experience in a customer service role or technical troubleshooting
Knowledge / Skills / Abilities
- Technical Aptitude: Ability to excel at technical tasks
- Results Oriented: Achieves successful outcomes
- Supportive: Provides encouragement to peers
- Disciplined: Ability to reliably adhere to policy and process
- Forward thinking: Continuous Improvement mindset
- Ability to de-escalate: Conflict resolution skill set
- Coachable: Open to learning and development
- Responsibility: Accountability for honest and ethical conduct
- Receptiveness: Open to receive information and its potential value
- Empathy: The ability to express other experiences
- Independent Initiative: Ability to think for themselves and act when necessary
- Analytical Thinking: Ability to identify problems and solution
- Communication: Excellent verbal and written communication skills
Preferred Job Requirements
Work Experience
- Contact Center experience with troubleshooting
- Experience handling a high volume of inbound calls
- ERP: Previous experience using SAP or equivalent
- CRM: Previous experience using SAP or Salesforce
- Office Platform: Basic use of Microsoft Office Suite including teams, outlook, calendar
- Bilingual Spanish
Physical Requirements and Working Conditions
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
LI-JA1
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
See all 105+ Green Card Technical Representative Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Technical Representative
Document technical credentials before applying
Gather your engineering degree transcripts, product certifications, and field training records before outreach. PERM requires your employer to define minimum qualifications in the job ad, and your credentials must match exactly what they list.
Target manufacturers with established PERM history
Search DOL's OFLC Wage Search to identify employers who have filed PERM applications for Technical Representative roles. Companies that have sponsored before understand the process and are far less likely to withdraw mid-application.
Use Migrate Mate to find green card sponsoring employers
Migrate Mate filters Technical Representative openings by employers with active green card sponsorship history, so you skip companies that will only offer H-1B visa transfers and focus on those already set up for PERM filing.
Clarify sponsorship timing during the offer negotiation
Ask whether the employer will file PERM concurrently with your start date or after a waiting period. Many companies require six to twelve months of employment before initiating sponsorship, which affects your overall green card timeline significantly.
Confirm your O*NET job zone before the PERM is drafted
Technical Representative positions span multiple O*NET codes depending on whether the role is in field service, sales support, or applications engineering. The O*NET classification your employer selects drives the prevailing wage level USCIS will scrutinize on your I-140.
Verify your employer's E-Verify enrollment before accepting
PERM sponsorship employers must comply with employment eligibility verification. Confirming E-Verify enrollment early signals the employer has the compliance infrastructure to support a multi-year green card process without administrative gaps.
Green Card Technical Representative: Frequently Asked Questions
Do Technical Representative jobs typically qualify for EB-2 or EB-3 sponsorship?
Most Technical Representative roles qualify under EB-3 as skilled workers or professionals, particularly when the position requires a bachelor's degree in engineering, a technical field, or an equivalent combination of education and experience. Roles requiring an advanced degree or documented specialized expertise may qualify under EB-2. Your employer's PERM job description determines which category applies.
How does green card sponsorship differ from H-1B for this role?
Green card sponsorship via PERM leads to permanent residency rather than a temporary status that expires and must be renewed. Unlike H-1B, there is no annual lottery for EB-3 petitions, and once your I-140 is approved your priority date is locked in. The timeline is longer, typically two to four years for most countries at the EB-3 level, but the outcome is permanent.
What does PERM labor certification require from a Technical Representative employer?
Your employer must conduct a formal recruitment campaign, including job postings and newspaper advertisements, and document that no qualified U.S. worker applied and was available. The job requirements listed in those ads become the legal minimum qualifications for your PERM case, so your credentials must match them precisely before the application is filed with DOL.
How can I find Technical Representative employers that sponsor green cards?
Migrate Mate lets you search Technical Representative openings filtered by employers with verified green card sponsorship history, saving you from spending time on companies that have no PERM filing track record. Focusing on industrial equipment manufacturers, scientific instrument companies, and field service organizations tends to surface the highest concentration of PERM-sponsoring employers in this role category.
Can I change jobs while my Technical Representative green card is pending?
Once your I-140 is approved and your priority date is current, AC21 portability lets you move to a new employer in a same or similar role without restarting the PERM process. Technical Representative positions in related industries generally meet the same-or-similar standard, but your new employer must be willing to continue sponsoring your adjustment of status application through USCIS.