Green Card Field Service Specialist Jobs
Field Service Specialist roles qualify for EB-2 and EB-3 green card sponsorship when the position requires a bachelor's degree in engineering, electronics, or a related technical field. Employers file PERM labor certification with DOL before sponsoring permanent residency, making this a direct path to a U.S. green card rather than a temporary work authorization.
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Requisition ID
94750
Department
Service Experience Value Stream
Job Function
Service Experience Value Stream
Location
Waltham, Massachusetts, United States
Role Location Designation
Fully Onsite
Field Service Onsite Relationship Specialist
Business Unit Overview
Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview
Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices. This role resides within our Service organization and is the first point of contact for agents and clients. In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. The role requires strong relationship-building skills, organizational abilities, effective communication, as well as a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
- Provide administrative and operational support to the Managing Partner and management team
- Collaborate with the onsite Service Leader to ensure efficient operations
- Act as a point of contact for agents, addressing their inquiries promptly and professionally
- Greet and welcome visitors
- Answer and direct phone inquiries
- Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments, submitting operational expenses, and reconciling purchase cards
- Handle incoming and outgoing mail and deliveries, to include incoming correspondence distribution in accordance with regulatory guidelines
- Assist with facility management (building maintenance requests, troubleshoot local network issues, etc.)
- Manage resource assignments for new agents, ensuring their onboarding experience is smooth
- Additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates
What You’ll Bring
The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
Required Skills:
- Ideal candidate should have a minimum of 3 years experience in a customer service and/or office administration
- Excellent written and verbal communication skills
- Strong computer skills with proficiency in the Microsoft Office Suite
- Associates, or bachelor’s degree preferred, but not required
Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.
Shift Information
This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM.
Salary
Competitive full-time base salary, overtime eligibility plus target bonus
Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program
Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
Pay Transparency
Salary Range: $50,000-$65,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Job Requisition ID: 94750
Job Description
Requisition ID
94750
Department
Service Experience Value Stream
Job Function
Service Experience Value Stream
Location
Waltham, Massachusetts, United States
Role Location Designation
Fully Onsite
Field Service Onsite Relationship Specialist
Business Unit Overview
Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life’s agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you’re helping an agent meet their clients’ life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview
Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices. This role resides within our Service organization and is the first point of contact for agents and clients. In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. The role requires strong relationship-building skills, organizational abilities, effective communication, as well as a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
- Provide administrative and operational support to the Managing Partner and management team
- Collaborate with the onsite Service Leader to ensure efficient operations
- Act as a point of contact for agents, addressing their inquiries promptly and professionally
- Greet and welcome visitors
- Answer and direct phone inquiries
- Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments, submitting operational expenses, and reconciling purchase cards
- Handle incoming and outgoing mail and deliveries, to include incoming correspondence distribution in accordance with regulatory guidelines
- Assist with facility management (building maintenance requests, troubleshoot local network issues, etc.)
- Manage resource assignments for new agents, ensuring their onboarding experience is smooth
- Additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates
What You’ll Bring
The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
Required Skills:
- Ideal candidate should have a minimum of 3 years experience in a customer service and/or office administration
- Excellent written and verbal communication skills
- Strong computer skills with proficiency in the Microsoft Office Suite
- Associates, or bachelor’s degree preferred, but not required
Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.
Shift Information
This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM – 5:00 PM.
Salary
Competitive full-time base salary, overtime eligibility plus target bonus
Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program
Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
Pay Transparency
Salary Range: $50,000-$65,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Job Requisition ID: 94750
See all 60+ Green Card Field Service Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Field Service Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Field Service Specialist
Match your credentials to PERM requirements
PERM requires your degree and work history to align exactly with the job duties the employer defines. If your engineering degree is from outside the U.S., get a credential evaluation before applying so employers can confirm DOL compliance upfront.
Target employers with field service infrastructure
Companies running large installed equipment bases across multiple sites, think industrial automation, medical devices, and telecom hardware, sponsor Field Service Specialists regularly because replacing international hires mid-deployment is costly. Focus your search on employers with U.S. service contracts and distributed technician teams.
Search green card sponsoring employers on Migrate Mate
Migrate Mate filters Field Service Specialist roles by green card sponsorship history, so you can focus on employers who have already filed PERM or I-140 petitions for this job title rather than guessing at sponsorship willingness during the application process.
Verify the prevailing wage before accepting an offer
PERM requires your employer to pay at least the DOL prevailing wage for your location and experience level. Check the OFLC Wage Search tool for your job title and metro area before negotiating, since underpaying triggers PERM denial regardless of employer intent.
Clarify the EB-2 versus EB-3 classification early
If your Field Service Specialist role requires a master's degree or specialized engineering credentials, your employer may file under EB-2 rather than EB-3. Ask the hiring manager which category their immigration counsel plans to use, since priority date timelines differ significantly by country of birth.
Negotiate I-140 filing into your offer letter
PERM approval typically takes six to eighteen months, and I-140 follows after. Ask your employer to commit in writing to filing I-140 promptly after PERM certification, since delays between stages can push your priority date back and extend your total green card timeline by a year or more.
Green Card Field Service Specialist: Frequently Asked Questions
Does a Field Service Specialist role qualify for EB-2 or EB-3 green card sponsorship?
Most Field Service Specialist positions qualify under EB-3 as skilled workers when the role requires a bachelor's degree in engineering, electronics, or a related technical discipline. If the position requires an advanced degree or the employer documents specialized expertise beyond a standard bachelor's program, EB-2 classification may apply. Your employer's immigration counsel determines which category fits the job description filed with USCIS.
How does green card sponsorship for this role differ from H-1B sponsorship?
H-1B visa grants temporary work authorization tied to employer sponsorship and is subject to an annual lottery cap, while employment-based green card sponsorship leads to permanent residency with no annual cap at the EB-3 level for many countries. The PERM process requires a DOL-supervised recruitment period before filing, but once your I-140 is approved and your priority date is current, you gain the right to stay permanently rather than renew status every few years.
What does the PERM labor certification process look like for a Field Service Specialist?
Your employer must conduct supervised recruitment under DOL rules, advertise the role at the prevailing wage, and document that no qualified U.S. workers were available before filing PERM. For Field Service Specialist roles, the job description must accurately reflect the technical duties and minimum requirements. PERM processing at DOL typically takes six to eighteen months before your employer can file the I-140 immigrant petition with USCIS.
How do I find employers who will sponsor a green card for a Field Service Specialist position?
Migrate Mate lets you search Field Service Specialist openings filtered by employers with green card sponsorship history, saving you from applying to companies that have never filed PERM or I-140 petitions for this job title. Targeting employers who have sponsored similar technical roles before significantly shortens the negotiation stage, since their HR and legal teams already understand the PERM filing requirements.
Can I switch employers after my I-140 is approved but before I receive my green card?
USCIS allows green card portability under AC21 once your I-140 has been approved and your adjustment of status application has been pending for at least 180 days. You can move to a similar Field Service Specialist role with a new employer without losing your priority date, provided the new position falls in the same occupational classification. Confirm the job duties align before changing employers to avoid jeopardizing your pending case.