Customer Solutions Specialist Green Card Jobs
Customer Solutions Specialist roles qualify for EB-2 and EB-3 green card sponsorship when the position requires a bachelor's degree in a business, communications, or related field. Employers file a PERM labor certification with DOL before sponsoring you permanently. Finding employers with active sponsorship history is the fastest way to start.
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Get Access To All JobsABOUT ABBVIE
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
JOB DESCRIPTION
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
QUALIFICATIONS
This role is field-based, and candidates should live within a reasonable distance from the primary city.
- Bachelor’s degree preferred or relevant and equivalent industry experience required. 2+ years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
ADDITIONAL INFORMATION
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
ABOUT ABBVIE
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
JOB DESCRIPTION
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
QUALIFICATIONS
This role is field-based, and candidates should live within a reasonable distance from the primary city.
- Bachelor’s degree preferred or relevant and equivalent industry experience required. 2+ years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
ADDITIONAL INFORMATION
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
See all 130+ Customer Solutions Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Solutions Specialist roles.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Solutions Specialist
Align your degree to PERM requirements
PERM requires your employer to define a minimum education requirement for the role. Make sure your degree field, whether business administration, communications, or a related discipline, matches the job description language before the labor certification is filed.
Target employers with prior EB-3 filings
Companies that have sponsored Customer Solutions Specialists before already have PERM workflows and immigration counsel in place. Search OFLC disclosure data to identify employers who have filed labor certifications for this specific SOC code in the past two years.
Search green card jobs on Migrate Mate
Migrate Mate filters Customer Solutions Specialist openings by employers with documented green card sponsorship history, so you're not guessing which companies will file. Use it to target roles where sponsorship is already part of the hiring process.
Verify the prevailing wage before negotiating
Your employer must pay at least the DOL prevailing wage for your location and experience level. Look up the wage level for your role using the OFLC Wage Search before salary discussions, so your offer won't fall below what PERM certification requires.
Ask about concurrent filing eligibility upfront
If your priority date is current, your employer may be able to file the I-140 and your I-485 adjustment of status at the same time. Confirm this with the employer's immigration attorney before accepting an offer, since it significantly shortens your wait for work authorization flexibility.
Document customer-facing achievements for the I-140
USCIS reviews your qualifications when adjudicating the I-140 petition. Gather performance records, customer satisfaction metrics, and promotion history now. Concrete evidence of your role's specialized requirements strengthens the petition if USCIS issues a Request for Evidence.
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Find Customer Solutions Specialist JobsCustomer Solutions Specialist Green Card Sponsorship: Frequently Asked Questions
Does a Customer Solutions Specialist role qualify for EB-2 or EB-3 sponsorship?
Most Customer Solutions Specialist positions qualify under EB-3 as skilled workers or professionals when the employer requires a bachelor's degree. EB-2 applies if the role genuinely requires an advanced degree or if you qualify for a National Interest Waiver. Your employer's immigration attorney determines the correct category based on the job description and your credentials.
How does green card sponsorship differ from H-1B for this role?
H-1B is a temporary work visa subject to an annual lottery and a six-year base limit. EB-2 and EB-3 green card sponsorship leads to permanent residency with no cap concerns at the EB-3 level for most countries outside India and China. The tradeoff is timeline: PERM labor certification alone typically takes six to eighteen months before USCIS even receives the I-140 petition.
What does the PERM labor certification process involve for this job?
Your employer files the PERM application with DOL to prove no qualified U.S. workers are available for the role. This requires a supervised recruitment campaign, including job postings and interviews, before submitting. The process can take six months to over a year depending on DOL workload. You cannot self-petition under EB-3; the employer must initiate and manage the filing.
How can I find Customer Solutions Specialist jobs with green card sponsorship?
Use Migrate Mate to search Customer Solutions Specialist openings filtered by employers with verified green card sponsorship history. Many companies sponsor but don't advertise it explicitly in job postings, so filtering by actual PERM filing history is more reliable than reading job descriptions. Focus on employers in industries with high sponsorship volume, such as technology, financial services, and enterprise software.
Can I use O*NET data to strengthen a PERM application for this role?
O*NET provides the occupational profile for Customer Solutions Specialist roles, including typical tasks, required knowledge areas, and skill sets. Immigration attorneys often reference O*NET when drafting the job description for the PERM application to ensure it reflects DOL expectations for the occupation. Reviewing your role against the O*NET profile helps you spot gaps between your duties and what the certification will require.
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