Green Card Customer Solutions Specialist Jobs
Customer Solutions Specialist roles qualify for EB-2 and EB-3 green card sponsorship when the position requires a bachelor's degree in a business, communications, or related field. Employers file a PERM labor certification with DOL before sponsoring you permanently. Finding employers with active sponsorship history is the fastest way to start.
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Get Access To All JobsINTRODUCTION
We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us?
ROLE AND RESPONSIBILITIES
The Customer Solutions Specialist (CSS) delivers high‑quality technical support and service to authorized installers and solar + storage system owners. This role manages service coordination and scheduling, provides troubleshooting assistance, and authorizes warranty repairs with limited supervision. Serving as the primary point of contact for complex, product‑related issues, the CSS works cross‑functionally with Technical Support, Customer Support, and the Legal team to ensure timely and effective resolution.
ESSENTIAL DUTIES:
50%
- Manage escalated cases stemming from certified installer and/or system owners.
- Provide answers to complex questions using various communication modalities including phone calls, email, video calls, and text messages.
- Provide accurate, timely, and descriptive notes during calls in Generac’s CRM.
- Manage service orders with third party providers ensuring a timely response.
- Work with management and the legal team to determine corrective action for high priority cases.
20%
- Troubleshoot solar + storage product issues with installers/service providers to diagnose root cause and determine corrective action.
- Manage homeowner experience with “white glove” approach, start to finish.
30%
- Mentor new hires.
- Report status updates on critical cases to the Fleet management team, and legal team.
- Participate in weekly meetings with the legal team on highly escalated cases.
- Attend and coordinate service dealer meetings.
- Assist in drafting legal releases related to equipment replacement or homeowner compensation.
Other Duties as assigned and the following:
- Mentors less experienced Customer Solutions Specialists.
MINIMUM QUALIFICATIONS
- Associate degree or equivalent experience in relevant technical field.
- 3+ years working in a B2B and/or B2C support role working high-tech products.
PREFERRED QUALIFICATIONS
- Experience providing support in cases resulting in litigation requiring legal research.
- BS in Electrical Engineering OR similar discipline.
- Paralegal Certificate.
- Bi-lingual/Spanish.
- Experience and sound knowledge of Generac Clean Energy products.
- Familiarity with Salesforce or other CRM platforms.
- Familiarity with residential electrical systems.
- Understanding of solar PV systems and battery storage systems.
This position acts independently under the direction of the Supervisor Technical Service. Work assignments are varied.
Office Environment:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
INTRODUCTION
We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us?
ROLE AND RESPONSIBILITIES
The Customer Solutions Specialist (CSS) delivers high‑quality technical support and service to authorized installers and solar + storage system owners. This role manages service coordination and scheduling, provides troubleshooting assistance, and authorizes warranty repairs with limited supervision. Serving as the primary point of contact for complex, product‑related issues, the CSS works cross‑functionally with Technical Support, Customer Support, and the Legal team to ensure timely and effective resolution.
ESSENTIAL DUTIES:
50%
- Manage escalated cases stemming from certified installer and/or system owners.
- Provide answers to complex questions using various communication modalities including phone calls, email, video calls, and text messages.
- Provide accurate, timely, and descriptive notes during calls in Generac’s CRM.
- Manage service orders with third party providers ensuring a timely response.
- Work with management and the legal team to determine corrective action for high priority cases.
20%
- Troubleshoot solar + storage product issues with installers/service providers to diagnose root cause and determine corrective action.
- Manage homeowner experience with “white glove” approach, start to finish.
30%
- Mentor new hires.
- Report status updates on critical cases to the Fleet management team, and legal team.
- Participate in weekly meetings with the legal team on highly escalated cases.
- Attend and coordinate service dealer meetings.
- Assist in drafting legal releases related to equipment replacement or homeowner compensation.
Other Duties as assigned and the following:
- Mentors less experienced Customer Solutions Specialists.
MINIMUM QUALIFICATIONS
- Associate degree or equivalent experience in relevant technical field.
- 3+ years working in a B2B and/or B2C support role working high-tech products.
PREFERRED QUALIFICATIONS
- Experience providing support in cases resulting in litigation requiring legal research.
- BS in Electrical Engineering OR similar discipline.
- Paralegal Certificate.
- Bi-lingual/Spanish.
- Experience and sound knowledge of Generac Clean Energy products.
- Familiarity with Salesforce or other CRM platforms.
- Familiarity with residential electrical systems.
- Understanding of solar PV systems and battery storage systems.
This position acts independently under the direction of the Supervisor Technical Service. Work assignments are varied.
Office Environment:
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Solutions Specialist
Align your degree to PERM requirements
PERM requires your employer to define a minimum education requirement for the role. Make sure your degree field, whether business administration, communications, or a related discipline, matches the job description language before the labor certification is filed.
Target employers with prior EB-3 filings
Companies that have sponsored Customer Solutions Specialists before already have PERM workflows and immigration counsel in place. Search OFLC disclosure data to identify employers who have filed labor certifications for this specific SOC code in the past two years.
Search green card jobs on Migrate Mate
Migrate Mate filters Customer Solutions Specialist openings by employers with documented green card sponsorship history, so you're not guessing which companies will file. Use it to target roles where sponsorship is already part of the hiring process.
Verify the prevailing wage before negotiating
Your employer must pay at least the DOL prevailing wage for your location and experience level. Look up the wage level for your role using the OFLC Wage Search before salary discussions, so your offer won't fall below what PERM certification requires.
Ask about concurrent filing eligibility upfront
If your priority date is current, your employer may be able to file the I-140 and your I-485 adjustment of status at the same time. Confirm this with the employer's immigration attorney before accepting an offer, since it significantly shortens your wait for work authorization flexibility.
Document customer-facing achievements for the I-140
USCIS reviews your qualifications when adjudicating the I-140 petition. Gather performance records, customer satisfaction metrics, and promotion history now. Concrete evidence of your role's specialized requirements strengthens the petition if USCIS issues a Request for Evidence.
Green Card Customer Solutions Specialist: Frequently Asked Questions
Does a Customer Solutions Specialist role qualify for EB-2 or EB-3 sponsorship?
Most Customer Solutions Specialist positions qualify under EB-3 as skilled workers or professionals when the employer requires a bachelor's degree. EB-2 applies if the role genuinely requires an advanced degree or if you qualify for a National Interest Waiver. Your employer's immigration attorney determines the correct category based on the job description and your credentials.
How does green card sponsorship differ from H-1B for this role?
H-1B visa is a temporary work visa subject to an annual lottery and a six-year base limit. EB-2 and EB-3 green card sponsorship leads to permanent residency with no cap concerns at the EB-3 level for most countries outside India and China. The tradeoff is timeline: PERM labor certification alone typically takes six to eighteen months before USCIS even receives the I-140 petition.
What does the PERM labor certification process involve for this job?
Your employer files the PERM application with DOL to prove no qualified U.S. workers are available for the role. This requires a supervised recruitment campaign, including job postings and interviews, before submitting. The process can take six months to over a year depending on DOL workload. You cannot self-petition under EB-3; the employer must initiate and manage the filing.
How can I find Customer Solutions Specialist jobs with green card sponsorship?
Use Migrate Mate to search Customer Solutions Specialist openings filtered by employers with verified green card sponsorship history. Many companies sponsor but don't advertise it explicitly in job postings, so filtering by actual PERM filing history is more reliable than reading job descriptions. Focus on employers in industries with high sponsorship volume, such as technology, financial services, and enterprise software.
Can I use O*NET data to strengthen a PERM application for this role?
O*NET provides the occupational profile for Customer Solutions Specialist roles, including typical tasks, required knowledge areas, and skill sets. Immigration attorneys often reference O*NET when drafting the job description for the PERM application to ensure it reflects DOL expectations for the occupation. Reviewing your role against the O*NET profile helps you spot gaps between your duties and what the certification will require.