Green Card Customer Solutions Specialist Jobs
Customer Solutions Specialist roles qualify for EB-2 and EB-3 green card sponsorship when the position requires a bachelor's degree in a business, communications, or related field. Employers file a PERM labor certification with DOL before sponsoring you permanently. Finding employers with active sponsorship history is the fastest way to start.
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Get Access To All JobsAlly and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.
Location Requirements: For remote customer solutions representative positions, employees must reside within 100 miles of their designated office location to accommodate occasional in-person meetings, training, equipment support, and other business needs. Before applying, please ensure that you are within 100 driving miles of one of the designated office locations listed below.
Designated office locations:
- Little Rock, AR - 17500 Chenal Parkway Little Rock, AR 72223
- Detroit, MI - 500 Woodward Avenue Detroit, MI 48226
- Charlotte, NC - 601 South Tryon Street Charlotte, NC 28202
- Dresher, PA - 200 Dryden Road Dresher, PA 19025
Compensation: Compensation: $23/hr. + monthly incentives.
Training class starts: January, February or March 2027
Work schedule after training: Your standard work schedule is 7:00am - 4:00pm CST/8:00am - 5:00pm EST or 8:00am - 5:00pm CST/9:00am - 6:00pm EST and will include one evening a week from 10:00am - 7:00pm CST/11:00am - 8:00pm EST (based on business needs) and one Saturday a month from 7:00am -11:00am CST/ 8:00am - 12:00pm EST (based on business needs). You will also be expected to attend 4 weeks of training that will commence on your start date. Ally reserves the right to change schedules due to business needs.
The Work Itself
- Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
- Contact Ally auto-loan customers regarding late or missed payments.
- Understand reasons for delinquency and negotiate payment arrangements.
- Respond to customer inquiries via phone, workflow systems, and email.
- Research and resolve account discrepancies.
- Document all interactions clearly and accurately.
- Maintain professionalism and accuracy while managing accounts.
- Meet performance standards for call volume, delinquency, and customer satisfaction.
- Identify and recommend solutions to avoid repossession losses.
- Use computerized systems for tracking and troubleshooting.
- Maintain strict confidentiality of customer information.
- Adhere to all state and federal laws in the handling of accounts.
The Qualifications We’re Looking For
- Experience in financial services or a related industry preferred.
- Associate or bachelor’s degree in business or related field may be used in lieu of experience.
- Bilingual (Spanish) skills are a plus.
- Excellent listening, verbal, and written communication skills.
- Strong attention to detail and professional phone etiquette.
- Sales, negotiation, and skip tracing skills preferred.
- Proficiency with Microsoft Windows and internet-based applications required.
- Ability to multi-task and meet key performance metrics.
- Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
- Ability to work flexible hours, including weekends, holidays, and overtime as needed.
Minimum Qualifications
- 0+ years of experience
- High school Diploma or GED equivalent
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email hrpolicy@ally.com with details of your accommodation request.
Base Pay Range
$47,840.00 - $54,080.00
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation:
This position is eligible to participate in a variable incentive plan.
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.
Location Requirements: For remote customer solutions representative positions, employees must reside within 100 miles of their designated office location to accommodate occasional in-person meetings, training, equipment support, and other business needs. Before applying, please ensure that you are within 100 driving miles of one of the designated office locations listed below.
Designated office locations:
- Little Rock, AR - 17500 Chenal Parkway Little Rock, AR 72223
- Detroit, MI - 500 Woodward Avenue Detroit, MI 48226
- Charlotte, NC - 601 South Tryon Street Charlotte, NC 28202
- Dresher, PA - 200 Dryden Road Dresher, PA 19025
Compensation: Compensation: $23/hr. + monthly incentives.
Training class starts: January, February or March 2027
Work schedule after training: Your standard work schedule is 7:00am - 4:00pm CST/8:00am - 5:00pm EST or 8:00am - 5:00pm CST/9:00am - 6:00pm EST and will include one evening a week from 10:00am - 7:00pm CST/11:00am - 8:00pm EST (based on business needs) and one Saturday a month from 7:00am -11:00am CST/ 8:00am - 12:00pm EST (based on business needs). You will also be expected to attend 4 weeks of training that will commence on your start date. Ally reserves the right to change schedules due to business needs.
The Work Itself
- Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
- Contact Ally auto-loan customers regarding late or missed payments.
- Understand reasons for delinquency and negotiate payment arrangements.
- Respond to customer inquiries via phone, workflow systems, and email.
- Research and resolve account discrepancies.
- Document all interactions clearly and accurately.
- Maintain professionalism and accuracy while managing accounts.
- Meet performance standards for call volume, delinquency, and customer satisfaction.
- Identify and recommend solutions to avoid repossession losses.
- Use computerized systems for tracking and troubleshooting.
- Maintain strict confidentiality of customer information.
- Adhere to all state and federal laws in the handling of accounts.
The Qualifications We’re Looking For
- Experience in financial services or a related industry preferred.
- Associate or bachelor’s degree in business or related field may be used in lieu of experience.
- Bilingual (Spanish) skills are a plus.
- Excellent listening, verbal, and written communication skills.
- Strong attention to detail and professional phone etiquette.
- Sales, negotiation, and skip tracing skills preferred.
- Proficiency with Microsoft Windows and internet-based applications required.
- Ability to multi-task and meet key performance metrics.
- Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
- Ability to work flexible hours, including weekends, holidays, and overtime as needed.
Minimum Qualifications
- 0+ years of experience
- High school Diploma or GED equivalent
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email hrpolicy@ally.com with details of your accommodation request.
Base Pay Range
$47,840.00 - $54,080.00
An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Incentive Compensation:
This position is eligible to participate in a variable incentive plan.
See all 410+ Green Card Customer Solutions Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Solutions Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Solutions Specialist
Align your degree to PERM requirements
PERM requires your employer to define a minimum education requirement for the role. Make sure your degree field, whether business administration, communications, or a related discipline, matches the job description language before the labor certification is filed.
Target employers with prior EB-3 filings
Companies that have sponsored Customer Solutions Specialists before already have PERM workflows and immigration counsel in place. Search OFLC disclosure data to identify employers who have filed labor certifications for this specific SOC code in the past two years.
Search green card jobs on Migrate Mate
Migrate Mate filters Customer Solutions Specialist openings by employers with documented green card sponsorship history, so you're not guessing which companies will file. Use it to target roles where sponsorship is already part of the hiring process.
Verify the prevailing wage before negotiating
Your employer must pay at least the DOL prevailing wage for your location and experience level. Look up the wage level for your role using the OFLC Wage Search before salary discussions, so your offer won't fall below what PERM certification requires.
Ask about concurrent filing eligibility upfront
If your priority date is current, your employer may be able to file the I-140 and your I-485 adjustment of status at the same time. Confirm this with the employer's immigration attorney before accepting an offer, since it significantly shortens your wait for work authorization flexibility.
Document customer-facing achievements for the I-140
USCIS reviews your qualifications when adjudicating the I-140 petition. Gather performance records, customer satisfaction metrics, and promotion history now. Concrete evidence of your role's specialized requirements strengthens the petition if USCIS issues a Request for Evidence.
Green Card Customer Solutions Specialist: Frequently Asked Questions
Does a Customer Solutions Specialist role qualify for EB-2 or EB-3 sponsorship?
Most Customer Solutions Specialist positions qualify under EB-3 as skilled workers or professionals when the employer requires a bachelor's degree. EB-2 applies if the role genuinely requires an advanced degree or if you qualify for a National Interest Waiver. Your employer's immigration attorney determines the correct category based on the job description and your credentials.
How does green card sponsorship differ from H-1B for this role?
H-1B visa is a temporary work visa subject to an annual lottery and a six-year base limit. EB-2 and EB-3 green card sponsorship leads to permanent residency with no cap concerns at the EB-3 level for most countries outside India and China. The tradeoff is timeline: PERM labor certification alone typically takes six to eighteen months before USCIS even receives the I-140 petition.
What does the PERM labor certification process involve for this job?
Your employer files the PERM application with DOL to prove no qualified U.S. workers are available for the role. This requires a supervised recruitment campaign, including job postings and interviews, before submitting. The process can take six months to over a year depending on DOL workload. You cannot self-petition under EB-3; the employer must initiate and manage the filing.
How can I find Customer Solutions Specialist jobs with green card sponsorship?
Use Migrate Mate to search Customer Solutions Specialist openings filtered by employers with verified green card sponsorship history. Many companies sponsor but don't advertise it explicitly in job postings, so filtering by actual PERM filing history is more reliable than reading job descriptions. Focus on employers in industries with high sponsorship volume, such as technology, financial services, and enterprise software.
Can I use O*NET data to strengthen a PERM application for this role?
O*NET provides the occupational profile for Customer Solutions Specialist roles, including typical tasks, required knowledge areas, and skill sets. Immigration attorneys often reference O*NET when drafting the job description for the PERM application to ensure it reflects DOL expectations for the occupation. Reviewing your role against the O*NET profile helps you spot gaps between your duties and what the certification will require.