Green Card Customer Success Lead Jobs
Customer Success Lead roles qualify for EB-2 or EB-3 green card sponsorship when employers file PERM labor certification with the Department of Labor, documenting that no qualified U.S. worker is available. Advanced-degree professionals and candidates with strong credentials in customer retention, renewal strategy, and cross-functional account management are well-positioned for permanent sponsorship.
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Get Access To All JobsSCHEDULE: Full Time
JOB TYPE: Remote/Hybrid
SALARY TYPE: Salary
REQ #: 3111
ABOUT THE ROLE
The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving performance, retention, and growth across large enterprise customer accounts within Uber Freight's Transportation Management business.
In this role, you will serve as a strategic advisor to customers, helping them optimize their supply chain performance, identify cost-saving opportunities, and improve overall operational efficiency. You will lead customer engagement, own account strategy, and partner closely with internal teams to deliver measurable business outcomes.
You will also play a key role in strengthening customer relationships, identifying opportunities for account growth, and ensuring successful execution of strategic initiatives across complex transportation networks.
This role is ideal for someone who enjoys working directly with customers, leading cross-functional initiatives, and using data and insights to drive decisions and results.
- Own and manage relationships with enterprise customers
- Develop and execute account strategies to drive retention and growth
- Lead customer business reviews (QBRs/MBRs) and executive presentations
- Identify opportunities for cost savings, efficiency improvements, and account expansion
- Analyze performance data and translate insights into actionable recommendations
- Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes
- Manage escalations and resolve complex customer issues
- Support contract renewals and commercial discussions as needed
- Build strong relationships with customer stakeholders at multiple levels
- Ensure alignment between customer goals and Uber Freight capabilities
TRAVEL
- Travel required up to 35%, depending on customer and business needs
BASIC QUALIFICATIONS
- High School Diploma or GED equivalent
- 5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field
- Experience managing customer relationships in a client-facing role
- Experience leading meetings with customers and presenting business insights or performance data
- Strong communication and relationship-building skills
- Experience working cross-functionally to deliver complex initiatives
- Ability to analyze data and use insights to support decision-making
- Experience managing escalations or resolving customer issues
PREFERRED QUALIFICATIONS
- Bachelor's degree in Business, Supply Chain, Logistics, or related field
- 8+ years of experience in Transportation, Logistics, Supply Chain, or 3PL environments
- Experience managing enterprise or strategic customer accounts
- Experience leading QBRs/MBRs and executive-level presentations independently
- Experience supporting contract renewals or account growth discussions
- Experience with Tableau, Power BI, or similar reporting tools
- Strong understanding of supply chain or transportation operations
- Experience influencing stakeholders without direct authority
BENEFITS & COMPENSATION FOR U.S. EMPLOYEES
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
ABOUT UBER FREIGHT
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.
CANDIDATE PRIVACY NOTICE
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
SCHEDULE: Full Time
JOB TYPE: Remote/Hybrid
SALARY TYPE: Salary
REQ #: 3111
ABOUT THE ROLE
The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving performance, retention, and growth across large enterprise customer accounts within Uber Freight's Transportation Management business.
In this role, you will serve as a strategic advisor to customers, helping them optimize their supply chain performance, identify cost-saving opportunities, and improve overall operational efficiency. You will lead customer engagement, own account strategy, and partner closely with internal teams to deliver measurable business outcomes.
You will also play a key role in strengthening customer relationships, identifying opportunities for account growth, and ensuring successful execution of strategic initiatives across complex transportation networks.
This role is ideal for someone who enjoys working directly with customers, leading cross-functional initiatives, and using data and insights to drive decisions and results.
- Own and manage relationships with enterprise customers
- Develop and execute account strategies to drive retention and growth
- Lead customer business reviews (QBRs/MBRs) and executive presentations
- Identify opportunities for cost savings, efficiency improvements, and account expansion
- Analyze performance data and translate insights into actionable recommendations
- Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes
- Manage escalations and resolve complex customer issues
- Support contract renewals and commercial discussions as needed
- Build strong relationships with customer stakeholders at multiple levels
- Ensure alignment between customer goals and Uber Freight capabilities
TRAVEL
- Travel required up to 35%, depending on customer and business needs
BASIC QUALIFICATIONS
- High School Diploma or GED equivalent
- 5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field
- Experience managing customer relationships in a client-facing role
- Experience leading meetings with customers and presenting business insights or performance data
- Strong communication and relationship-building skills
- Experience working cross-functionally to deliver complex initiatives
- Ability to analyze data and use insights to support decision-making
- Experience managing escalations or resolving customer issues
PREFERRED QUALIFICATIONS
- Bachelor's degree in Business, Supply Chain, Logistics, or related field
- 8+ years of experience in Transportation, Logistics, Supply Chain, or 3PL environments
- Experience managing enterprise or strategic customer accounts
- Experience leading QBRs/MBRs and executive-level presentations independently
- Experience supporting contract renewals or account growth discussions
- Experience with Tableau, Power BI, or similar reporting tools
- Strong understanding of supply chain or transportation operations
- Experience influencing stakeholders without direct authority
BENEFITS & COMPENSATION FOR U.S. EMPLOYEES
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
ABOUT UBER FREIGHT
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.
CANDIDATE PRIVACY NOTICE
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
See all 79+ Green Card Customer Success Lead Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Customer Success Lead Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Success Lead
Map your degree to EB-2 requirements
EB-2 requires an advanced degree or a bachelor's degree plus five years of progressive experience in a directly related field. Document customer success leadership roles carefully, distinguishing management responsibility from individual contributor work, so your petitioning employer can build a defensible PERM job description.
Search employers using Migrate Mate
Filter for Customer Success Lead roles at companies with active green card sponsorship history using Migrate Mate, which surfaces employers with verified EB-2 and EB-3 filing activity so you're targeting organizations that have already committed to the PERM process.
Verify prevailing wage before negotiating offers
Your employer must pay at least the DOL prevailing wage for your SOC code and work location before PERM certification. Run the OFLC Wage Search for your metro area and experience level so your offer letter reflects a wage that won't require costly amendments during the recruitment test phase.
Review the O*NET profile for your occupation
PERM job descriptions must align with the actual duties and minimum requirements of the offered position. Cross-reference your offer letter's requirements against the O*NET profile for your occupation code to identify any mismatches that could trigger a PERM audit or denial before the application is filed.
Ask employers about their PERM recruitment timeline
PERM requires documented recruitment across multiple channels before DOL filing, adding months before an I-140 petition can be submitted. Ask hiring managers whether they've completed or initiated the recruitment test, since joining mid-process is faster than restarting a full 180-day recruitment period from scratch.
Preserve your priority date if you change employers
If your I-485 adjustment of status has been pending 180 days or more, AC21 portability lets you move to a new Customer Success Lead role in a same or similar occupation without restarting the process. Confirm your original I-140 was approved before relying on portability, since that approval is what makes the priority date transferable.
Green Card Customer Success Lead: Frequently Asked Questions
Does a Customer Success Lead role qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Success Lead positions qualify under EB-2 if the employer requires a master's degree or a bachelor's degree plus five years of progressive experience in account management or customer success. EB-3 applies when the minimum requirement is a bachelor's degree. The employer defines the minimum requirement in the PERM job description, and that requirement must reflect genuine business need, not be inflated to fit a preferred candidate.
How does EB-2 or EB-3 green card sponsorship differ from H-1B for this role?
H-1B visa sponsorship is temporary and employer-specific, requiring renewal every few years. EB-2 and EB-3 sponsorship leads to lawful permanent residence, but the path is longer: your employer files PERM labor certification with the Department of Labor, then an I-140 immigrant petition with USCIS, and finally you file for adjustment of status or go through consular processing. Per-country backlogs mean nationals from high-demand countries like India and China may wait years after I-140 approval before a visa number becomes available.
What does the PERM process look like for a Customer Success Lead position?
Your employer must first obtain a prevailing wage determination from DOL, then conduct a documented recruitment test that includes job postings, internal notice, and other recruitment steps. If no minimally qualified U.S. worker applies, the employer files the ETA Form 9089 with DOL. PERM certification does not guarantee a green card, it only allows the employer to file an I-140 petition with USCIS. The full process typically adds many months before USCIS adjudication begins.
How do I find Customer Success Lead roles where the employer will sponsor a green card?
Start your search on Migrate Mate, which lists employers with verified EB-2 and EB-3 filing history so you can focus on companies that have already navigated the PERM process for similar roles. You can search by role type and location to narrow results to employers actively sponsoring green cards for customer success and account management positions.
Can I change employers after my green card sponsorship is in progress?
Timing determines your options. If your I-485 adjustment of status has been pending for 180 days or more and your original I-140 was approved, AC21 portability lets you move to a new role in the same or a similar occupation without restarting the process. Before the 180-day threshold, changing employers generally requires the new employer to restart PERM from the beginning, though your original priority date may be transferable once the first I-140 is approved.