Implementation Lead Green Card Jobs
Implementation Lead roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which requires your employer to document that no qualified U.S. worker is available. Most placements land in EB-3 as skilled workers, though advanced-degree professionals in enterprise software or systems integration may qualify at the EB-2 level.
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The Medicaid Contact Center Operations & Implementation Lead supports the growth and performance of Medicaid and Integrated contact center operations. The role is responsible for leading contact center operational readiness and implementation for new state launches and program expansions while also providing ongoing operational support across Medicaid/Integrated contact center programs.
This position partners closely with Inbound Contact Center leadership and cross functional stakeholders to drive operational excellence, improve member experience, and ensure scalable efficient operations across the portfolio of Medicaid/Integrated contact centers.
Job Responsibilities:
- Serve as the operational subject matter expert for Medicaid and Integrated contact center operations, supporting both new state implementations and ongoing operational performance.
- Lead end to end contact center operational readiness for Medicaid & Integrated implementations including launch planning, staffing readiness, go-live execution, and post-launch stabilization.
- Translate implementation requirements (including contract/RFP expectations) into operational deliverables to ensure alignment with contact center capabilities and compliance standards.
- Partner with cross-functional teams (Workforce Management, Training, Quality, Market/Program Leadership, Compliance, and Operations) to ensure implementation milestones and deliverables are achieved.
- Monitor and analyze key performance indicators (KPIs) to identify performance trends, improvement opportunities and recommend strategies to improve operational efficiency, service outcomes, and member experience.
- Support the design, implementation, and scaling of standardized contact center best practices across all Medicaid and Integrated contact centers.
- Provide routine operational and implementation performance updates including progress, risks, and recommendations for resolution.
- Operate with a high level of independence and exercise sound judgment and decision making in resolving complex operational issues and driving implementation decisions.
Reporting Relationship:
This position will report directly to the Director, Inbound Contacts.
Use your skills to make an impact
Required Qualifications
- Bachelor's Degree
- 5+ years experience in Contact Center Operations
- 2+ years of leading operational initiatives, implementations or cross-functional workstreams
- 2+ years experience in Medicaid Managed Care Contact Center Operations
- Experience in Contact Center Systems and Processes (call handling, etc.)
- Work independently and lead contact center operations discussions and provide insights
- Work with Leadership on operations strategies and key initiatives
- Travel as needed for business needs
Preferred Qualifications
- Experience with new State implementations launches
- Experience in Operations process improvement
- MBA
Additional Information
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 05-07-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
The Medicaid Contact Center Operations & Implementation Lead supports the growth and performance of Medicaid and Integrated contact center operations. The role is responsible for leading contact center operational readiness and implementation for new state launches and program expansions while also providing ongoing operational support across Medicaid/Integrated contact center programs.
This position partners closely with Inbound Contact Center leadership and cross functional stakeholders to drive operational excellence, improve member experience, and ensure scalable efficient operations across the portfolio of Medicaid/Integrated contact centers.
Job Responsibilities:
- Serve as the operational subject matter expert for Medicaid and Integrated contact center operations, supporting both new state implementations and ongoing operational performance.
- Lead end to end contact center operational readiness for Medicaid & Integrated implementations including launch planning, staffing readiness, go-live execution, and post-launch stabilization.
- Translate implementation requirements (including contract/RFP expectations) into operational deliverables to ensure alignment with contact center capabilities and compliance standards.
- Partner with cross-functional teams (Workforce Management, Training, Quality, Market/Program Leadership, Compliance, and Operations) to ensure implementation milestones and deliverables are achieved.
- Monitor and analyze key performance indicators (KPIs) to identify performance trends, improvement opportunities and recommend strategies to improve operational efficiency, service outcomes, and member experience.
- Support the design, implementation, and scaling of standardized contact center best practices across all Medicaid and Integrated contact centers.
- Provide routine operational and implementation performance updates including progress, risks, and recommendations for resolution.
- Operate with a high level of independence and exercise sound judgment and decision making in resolving complex operational issues and driving implementation decisions.
Reporting Relationship:
This position will report directly to the Director, Inbound Contacts.
Use your skills to make an impact
Required Qualifications
- Bachelor's Degree
- 5+ years experience in Contact Center Operations
- 2+ years of leading operational initiatives, implementations or cross-functional workstreams
- 2+ years experience in Medicaid Managed Care Contact Center Operations
- Experience in Contact Center Systems and Processes (call handling, etc.)
- Work independently and lead contact center operations discussions and provide insights
- Work with Leadership on operations strategies and key initiatives
- Travel as needed for business needs
Preferred Qualifications
- Experience with new State implementations launches
- Experience in Operations process improvement
- MBA
Additional Information
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 05-07-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
See all 13+ Implementation Lead jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Implementation Lead
Translate your credentials into PERM language
Gather documentation showing your degree field matches the Implementation Lead job description your employer will file with DOL. A mismatch between your transcript and the PERM job requirements is one of the most common audit triggers, so align them before the process starts.
Target employers with active PERM filing history
Use Migrate Mate to filter Implementation Lead roles by employers who have filed PERM applications before. First-time sponsors carry significantly more process risk and longer internal approval timelines than companies with established immigration infrastructure.
Distinguish EB-3 from H-1B when evaluating offers
Unlike H-1B, PERM-based green card sponsorship isn't subject to an annual lottery and leads to permanent residency rather than temporary status. For most countries outside India and China, EB-3 priority dates are current, meaning the path to a green card can be faster than many candidates expect.
Verify the employer's prevailing wage before signing
DOL requires your employer to pay the PERM prevailing wage for your specific location and job level. Check the OFLC Wage Search to confirm the wage tier your role falls under, since an offer below the applicable wage level will block PERM certification.
Confirm the job duties support a specialty occupation framing
USCIS evaluates whether the Implementation Lead role requires a specific degree for EB-2 eligibility. Review the O*NET occupation profile for this title to understand how DOL classifies the role's educational requirements, which directly informs how your employer structures the PERM job description.
Request an employer immigration timeline at the offer stage
Ask specifically when the company plans to initiate PERM recruitment, not just whether they sponsor green cards. Employers often delay PERM filing until after H-1B status is secured, and the full PERM-to-green-card timeline typically runs two to four years from filing.
Implementation Lead jobs are hiring across the US. Find yours.
Find Implementation Lead JobsImplementation Lead Green Card Sponsorship: Frequently Asked Questions
Does an Implementation Lead role qualify for EB-2 or EB-3 green card sponsorship?
Most Implementation Lead positions qualify under EB-3 as skilled workers requiring a bachelor's degree and several years of relevant experience. EB-2 is available if the role requires an advanced degree or your employer can demonstrate the position involves specialized expertise above a standard bachelor's level. The job description your employer files with DOL determines which category applies, so the framing of duties and educational requirements matters.
How does PERM green card sponsorship differ from H-1B for this role?
H-1B is a temporary work visa subject to an annual lottery cap and must be renewed every three years. PERM-based green card sponsorship leads to permanent residency and has no lottery. At the EB-3 level, most nationalities outside India and China face little to no backlog, making the path to a green card more predictable than H-1B selection. The trade-off is a longer process from filing to approval, typically two to four years.
What does the PERM labor certification process require from my employer?
Your employer must conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. worker is available for the Implementation Lead role. This includes posting the job, reviewing applications, and documenting lawful rejection of any U.S. applicants. The job duties and minimum requirements filed with DOL become binding, so any later changes to the role can require restarting the process.
How do I find Implementation Lead jobs where employers are already willing to sponsor green cards?
Search on Migrate Mate, which filters roles by employers with documented PERM filing history so you can focus on companies that have sponsored green cards before. Employers new to PERM sponsorship often underestimate the legal and administrative burden, which can cause delays or withdrawals mid-process. Working with an established sponsor significantly reduces that risk.
Can I change jobs after my employer files my PERM application?
Changing employers before your I-140 petition is approved generally requires restarting the PERM process with your new employer. Once your I-140 has been approved for more than 180 days, you may be able to port your priority date to a new employer in the same or a similar occupational classification under AC21 portability rules. Consult an immigration attorney before accepting a new offer mid-process.
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