Green Card Infrastructure Software Engineer Jobs

INTRODUCTION

Designs and develops advanced network and network monitoring systems for large-scale enterprise, data center, or cloud-based environments, providing expertise in solution design and validation, and collaborating with vendors and internal groups for thorough validation. Designs and builds moderately complex modules within automation frameworks for testing and operations, optimizing network tasks and proactively monitoring network health with advanced scripts. Develops moderately complex test cases and strategies, leading testing protocols and root cause analysis (RCA) improvements, and ensuring compliance and readiness criteria are met through pre-production testing. Builds and customizes systems to monitor network health, provides feedback to enhance anomaly detection, guides incident response and root cause investigations, and improves tools for frontline support teams. Ensures milestone achievement with project managers, mentors junior engineers, engages in customer clarification and RCA documentation, and identifies resolutions for networking standards misalignment. Analyzes network performance metrics to identify efficiency issues and scales network independently.

ROLE AND RESPONSIBILITIES

Key Responsibilities

Network Design, Development, and Validation:

• Designs and develops advanced network fabric and systems to support large-scale enterprise, data center, or cloud-based networking environments.
• Validates production networks and develops scaling strategies for varied use cases.
• Participates in the network solution and architecture design/validation process, providing expertise and guidance.
• Identifies and assesses complex risks in network design before deployment, recommending mitigations.
• Collaborates with vendors and internal groups (e.g., quality assurance) to ensure hardware, firmware, software, and cloud network code.
• Designs playbooks for investigations to resolve common issues related to network areas.
• Analyzes network workflows and proposes optimizations to enhance performance and efficiency.

Automation and Scripting:

• Designs and builds moderately complex modules within moderately complex automation frameworks for testing and operations to enhance efficiency.
• Automates critical network tasks, including production and lab environments and optimizes repetitive support functions to improve processes.
• Builds and customizes moderately complex dashboards, telemetry systems, and alerting mechanisms to proactively monitor network health.
• Writes and enhances advanced scripts to automate routine tasks across teams and business units.
• Uses and adjusts infrastructure pipelines, configuration items, using established playbooks and resources.
• Independently configures tools to meet requirements of new products or services.

Testing and Quality Assurance:

• Develops standalone, moderately complex test cases and test strategies to ensure and enhance network integrity.
• Serves as technical lead for test practices and strategies, providing guidance to the team and collaborating with other internal stakeholders in the development of robust testing protocols.
• Implements new approaches to improve break-fix validation and post-event root cause analysis (RCA), ensuring issues are resolved and lessons are integrated within the team.
• Conducts L1 network change reviews and creates and presents network changes to change management review boards.
• Collaborates with stakeholders to validate systems and environments through pre-production testing, ensuring compliance with internal standards prior to deployment.
• Provides audit documentation and evidence as part of Governance, Risk, and Compliance (GRC) to ensure alignment with governance and security requirements.

Monitoring and Reliability:

• Works with others (e.g. monitoring teams) to maintain advanced dashboards, telemetry systems, and alerting mechanisms to monitor network health, including defining metrics, trends, and thresholds to ensure service level objectives (SLOs).
• Uses tools from the monitoring team to monitor alerting systems and provides feedback to enhance the detection and diagnosis of network anomalies.
• Participates in operational support rotations, providing guidance in incident response and root cause investigations, and collaborating with stakeholders across team to resolve escalated issues.
• Develops and enhances tools and solutions for frontline support teams to drive efficiencies in responding to network failure conditions.

Cross-Team Collaboration and Leadership:

• Works alongside project program managers and uses templated project plan to ensure achievement of critical test and deployment milestones and project alignment.
• Mentors junior engineers and provides subject matter expert (SME) guidance on technical issues.
• Engages with customers to clarify technical issues, and contributes to the delivery of root cause analysis (RCA) documentation.
• Contributes to roadmap and software architecture discussions, ensuring ideas are shared within team and implemented where necessary.
• Collaborates with vendors and internal teams to ensure adherence to networking standards, identifying areas of misalignment and identifying resolutions.

Performance and Capacity Management:

• Analyzes network performance and service metrics (e.g., latency, throughput, packet loss) to identify network efficiency issues and takes next steps to scale network.
• Uses capacity information through security and performance metrics to ensure the infrastructure can support anticipated growth.

Core Responsibilities

Planning & Execution:

• Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership:

• Collaborates across teams to align on expectations and achieve shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listens to diverse perspectives and asks questions to ensure understanding of others.

Problem Solving:

• Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors. Contributes to knowledge sharing and best practices.

Continuous Learning:

• Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools, and staying current with industry trends and best practices. Seeks out and leverages feedback and training to improve skills. Contributes to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

• Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Seeks input from team members on alternative approaches and methods for improving work.