Green Card Investigator Jobs
Investigator roles in compliance, insurance, and law enforcement agencies qualify for employment-based green card sponsorship through PERM labor certification. Employers file an I-140 under EB-2 for advanced-degree professionals or EB-3 for skilled workers, putting you on a path to permanent residency without annual cap exposure at many priority dates.
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Get Access To All JobsPosition Title: Complaint Vigilance Investigator II
Department: QA
Reports To: Director, Complaint Vigilance
FLSA: Exempt
GENERAL SUMMARY
As a Complaint Vigilance Investigator II, you will play a pivotal role in the complaint handling process. Your responsibilities will encompass all stages of the complaint lifecycle, from feedback review to the completion of regulatory decision trees, with focus on complaint investigation and regulatory reporting. This position works closely with the Service, Customer Service, Quality, Regulatory and Engineering Teams.
ESSENTIAL JOB FUNCTIONS
- Review and analyze all feedback and assess if a complaint is alleged.
- Triage customer feedback or questions and initiate complaints into the database.
- Execute initial complaint review to ensure accurate codes are assigned, GFE are initiated, and intake has been properly performed.
- Conduct thorough investigations into customer complaints, adhering to regulatory guidelines.
- Perform final complaint review to ensure all requirements to investigate a complaint are met.
- Provide feedback to improve Complaint and MDR processes.
- Collaborate with Customer Service and Operations teams to facilitate the complaint handling process.
- Reach out to the complainant to obtain missing information (GFE’s) needed for the complaint investigation and/or MDR processes. Provide customer response letters when requested.
- Initiate and process MDR filings for the FDA, demonstrating a comprehensive understanding of regulatory requirements. Attend MDR review meetings for coding and narrative guidance on MDRs.
- Document all stages of customer complaints, maintaining accurate records for compliance purposes.
- Apply analytical skills and product knowledge to evaluate complex situations using multiple sources of information.
- Escalate to Management potential safety issues or issues that could impede the ability to process complaints and close records.
OTHER DUTIES AND RESPONSIBILITIES
- Support process improvements to the complaint handling and MDR processes.
- Support metric and reports from the complaint handling system.
- Identify potential concerns and escalate to management when necessary.
- Provide support of CAPAs and NC’s as necessary.
- Train to all assigned SOP’s, WI and templates/forms.
- Additional responsibilities may or may not be assigned to the employee; role assignment will be reviewed on a case-by-case basis determinant upon individual strengths, experience, knowledge, and expertise.
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
- Associates degree or equivalent experience. Bachelor’s degree a plus.
- Minimum 2-4 years complaint handling experience required: Preferred in the FDA-regulated environment for Medical Device industry.
- Accuracy, attention to detail, and thoroughness required.
- Ability to learn the basic operation and testing procedures for infusion products.
- Knowledge of 21CFR 820 Quality System Regulations and familiarity with MDR filing processes and requirements for the FDA as per 21CFR820 and 21CFR803.
- Strong communication and data analysis skills.
- Team player as well as an individual contributor that can work independently to achieve goals.
Position Title: Complaint Vigilance Investigator II
Department: QA
Reports To: Director, Complaint Vigilance
FLSA: Exempt
GENERAL SUMMARY
As a Complaint Vigilance Investigator II, you will play a pivotal role in the complaint handling process. Your responsibilities will encompass all stages of the complaint lifecycle, from feedback review to the completion of regulatory decision trees, with focus on complaint investigation and regulatory reporting. This position works closely with the Service, Customer Service, Quality, Regulatory and Engineering Teams.
ESSENTIAL JOB FUNCTIONS
- Review and analyze all feedback and assess if a complaint is alleged.
- Triage customer feedback or questions and initiate complaints into the database.
- Execute initial complaint review to ensure accurate codes are assigned, GFE are initiated, and intake has been properly performed.
- Conduct thorough investigations into customer complaints, adhering to regulatory guidelines.
- Perform final complaint review to ensure all requirements to investigate a complaint are met.
- Provide feedback to improve Complaint and MDR processes.
- Collaborate with Customer Service and Operations teams to facilitate the complaint handling process.
- Reach out to the complainant to obtain missing information (GFE’s) needed for the complaint investigation and/or MDR processes. Provide customer response letters when requested.
- Initiate and process MDR filings for the FDA, demonstrating a comprehensive understanding of regulatory requirements. Attend MDR review meetings for coding and narrative guidance on MDRs.
- Document all stages of customer complaints, maintaining accurate records for compliance purposes.
- Apply analytical skills and product knowledge to evaluate complex situations using multiple sources of information.
- Escalate to Management potential safety issues or issues that could impede the ability to process complaints and close records.
OTHER DUTIES AND RESPONSIBILITIES
- Support process improvements to the complaint handling and MDR processes.
- Support metric and reports from the complaint handling system.
- Identify potential concerns and escalate to management when necessary.
- Provide support of CAPAs and NC’s as necessary.
- Train to all assigned SOP’s, WI and templates/forms.
- Additional responsibilities may or may not be assigned to the employee; role assignment will be reviewed on a case-by-case basis determinant upon individual strengths, experience, knowledge, and expertise.
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
- Associates degree or equivalent experience. Bachelor’s degree a plus.
- Minimum 2-4 years complaint handling experience required: Preferred in the FDA-regulated environment for Medical Device industry.
- Accuracy, attention to detail, and thoroughness required.
- Ability to learn the basic operation and testing procedures for infusion products.
- Knowledge of 21CFR 820 Quality System Regulations and familiarity with MDR filing processes and requirements for the FDA as per 21CFR820 and 21CFR803.
- Strong communication and data analysis skills.
- Team player as well as an individual contributor that can work independently to achieve goals.
See all 130+ Green Card Investigator Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Investigator
Frame your credentials around specialty occupation
PERM requires your role to demand a specific degree field, not just any bachelor's. Document how your investigative specialty, whether insurance fraud, cybersecurity, or corporate compliance, ties directly to your academic background before applications go in.
Target employers with active PERM filing history
Insurance carriers, federal contractors, and healthcare compliance departments regularly sponsor investigators through PERM. Search DOL PERM disclosure data by SOC code 33-3021 to identify employers who have filed labor certifications for this exact occupation in the past two years.
Search green card sponsoring jobs on Migrate Mate
Migrate Mate filters Investigator openings by employers with documented green card sponsorship activity. Use it to skip the manual OFLC research and apply directly to roles where EB-2 or EB-3 sponsorship is already part of the hiring process.
Use OFLC Wage Search to verify prevailing wage tiers
Your PERM application requires your offered wage to meet DOL prevailing wage levels. Run the OFLC Wage Search for SOC code 33-3021 in your target metro before negotiating an offer, so your salary clears the threshold without renegotiation after filing begins.
Clarify EB-2 versus EB-3 eligibility with your employer
If your Investigator role genuinely requires a master's degree or you hold equivalent credentials plus progressive experience, an EB-2 filing cuts priority date wait times significantly for many countries compared to EB-3. Push the employer's attorney to evaluate both tracks before the PERM job description is finalized.
Confirm E-Verify enrollment before accepting an offer
Federal contractor Investigator roles, which represent a large share of sponsoring employers in this field, require E-Verify participation. An employer not enrolled in E-Verify may face complications initiating your PERM case if they work on government contracts, so confirm enrollment during the offer stage, not after.
Green Card Investigator: Frequently Asked Questions
Do Investigator roles qualify for EB-2 or EB-3 green card sponsorship?
Both categories are available depending on how the employer defines the position. EB-3 applies when the role requires a bachelor's degree in a related field. EB-2 applies when it genuinely requires an advanced degree or the candidate holds a bachelor's plus at least five years of progressive specialized experience. The job description filed with DOL during PERM determines which category applies.
How does green card sponsorship differ from H-1B for Investigator jobs?
H-1B visa is a temporary work visa with an annual cap lottery and a six-year limit, though extensions are available. Employment-based green card sponsorship through PERM and I-140 leads to permanent residency with no annual cap at the EB-3 level for most countries. The process takes longer, typically two to five years from PERM filing to an approved I-485, but the outcome is permanent status, not a temporary authorization that requires repeated renewal.
How can I find Investigator jobs where employers already sponsor green cards?
The most direct approach is filtering by employers with documented PERM filing history for this occupation. Migrate Mate surfaces Investigator openings from employers with active green card sponsorship activity, so you can focus your applications on companies already familiar with the EB-2 and EB-3 process rather than convincing an employer to initiate it from scratch.
What does the PERM labor certification process look like for an Investigator role?
Your employer files an ETA Form 9089 with DOL after completing a supervised recruitment process to demonstrate no qualified U.S. workers were available for the role. DOL either certifies the application or audits it, which adds several months. Once certified, your employer files an I-140 immigrant petition with USCIS. After your priority date becomes current, you file I-485 to adjust status to permanent resident.
Can my employer sponsor me for a green card if I'm currently on a different visa status?
Yes. PERM sponsorship is separate from your current nonimmigrant status. You can be on an H-1B, F-1 OPT, L-1 visa, or another status while your employer simultaneously pursues PERM and I-140 on your behalf. Timing matters because your I-485 adjustment of status filing depends on your priority date becoming current, but you do not need to change status to begin the sponsorship process.