Green Card IT Support Engineer Jobs
IT Support Engineer roles qualify for green card sponsorship under EB-2 or EB-3 when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers file a PERM labor certification with DOL before sponsoring you for permanent residency, making this a direct path to a U.S. green card.
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Get Access To All JobsAbout us
At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.
OUR CULTURE
At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:
We think big
We take simplicity seriously
We come as we are
We act with humility
* We are built on trust
Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers. Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.
THE ROLE
SimplePractice is the future of practice management. We’re at the forefront of making it simple for clinicians to run and grow their practices. We’ve built the highest-rated practice management software and we’re on track to become the market leader. We are looking for an IT Support Engineer who has strong problem-solving capabilities. Under the supervision of the IT lead, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues.
Responsibilities
As an IT Support Engineer, your core responsibilities include:
- 25% of your time working with the Internal IT team on new initiatives and projects
- 75% of your time maintaining IT Infrastructure and support requests
Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
Read documentation and assist with Single Sign On & software integrations
Create scripts and automations using programming languages such as Python, Bash, etc.
Create knowledge base for implemented solutions and provide education to all employees on new processes and technologies
On-call schedule to support our team members during off hours and weekends
Provide troubleshooting and problem resolution on employee issues with internal tools
Maintenance of hardware and software deployed to the infrastructure of the office and workstations
Aid in onboarding and offboarding responsibilities and procedures
Connect and communicate with vendors to troubleshoot/implement new hardware and software
Weekend rotational on-call (1 weekend day every 2 weeks)
DESIRED SKILLS & EXPERIENCE
High school diploma (or equivalent) or higher degree
2+ years of experience in IT
Tech savvy and comfortable with web apps including Slack, Google WorkSpace, Zoom Admin, Okta Admin, Mobile Device Management solutions and Identity lifecycle SaaS to ensure business runs smoothly
Experience in technical quality assurance
Record and document results and compare to expected results
Great documentation and communication skills utilizing Notion
Problem solving skills and ability to work under pressure
Any technical certifications are welcomed
* Passion, drive, energy, and a great attitude!
BENEFITS
We offer a competitive benefits program including:
Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
* Employee Resource Groups (ERGs)
CALIFORNIA JOB APPLICANT PRIVACY NOTICE
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Base Compensation Range: $64,880 USD - $81,100 USD
About us
At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.
OUR CULTURE
At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:
We think big
We take simplicity seriously
We come as we are
We act with humility
* We are built on trust
Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers. Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.
THE ROLE
SimplePractice is the future of practice management. We’re at the forefront of making it simple for clinicians to run and grow their practices. We’ve built the highest-rated practice management software and we’re on track to become the market leader. We are looking for an IT Support Engineer who has strong problem-solving capabilities. Under the supervision of the IT lead, you will be responsible for maintaining infrastructure components, improving internal automation tools, and helping to identify and resolve user-reported issues.
Responsibilities
As an IT Support Engineer, your core responsibilities include:
- 25% of your time working with the Internal IT team on new initiatives and projects
- 75% of your time maintaining IT Infrastructure and support requests
Creation, research, analysis, engineering and implementation of internal technical solutions that assist in increased employee productivity and result in better self-serve IT environment
Analysis and implementation of current security and compliance controls specific to internal IT processes and systems to ensure HIPAA-compliant internal infrastructure
Read documentation and assist with Single Sign On & software integrations
Create scripts and automations using programming languages such as Python, Bash, etc.
Create knowledge base for implemented solutions and provide education to all employees on new processes and technologies
On-call schedule to support our team members during off hours and weekends
Provide troubleshooting and problem resolution on employee issues with internal tools
Maintenance of hardware and software deployed to the infrastructure of the office and workstations
Aid in onboarding and offboarding responsibilities and procedures
Connect and communicate with vendors to troubleshoot/implement new hardware and software
Weekend rotational on-call (1 weekend day every 2 weeks)
DESIRED SKILLS & EXPERIENCE
High school diploma (or equivalent) or higher degree
2+ years of experience in IT
Tech savvy and comfortable with web apps including Slack, Google WorkSpace, Zoom Admin, Okta Admin, Mobile Device Management solutions and Identity lifecycle SaaS to ensure business runs smoothly
Experience in technical quality assurance
Record and document results and compare to expected results
Great documentation and communication skills utilizing Notion
Problem solving skills and ability to work under pressure
Any technical certifications are welcomed
* Passion, drive, energy, and a great attitude!
BENEFITS
We offer a competitive benefits program including:
Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
* Employee Resource Groups (ERGs)
CALIFORNIA JOB APPLICANT PRIVACY NOTICE
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
Base Compensation Range: $64,880 USD - $81,100 USD
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Get Access To All JobsTips for Finding Green Card Sponsorship as an IT Support Engineer
Align your credentials to the posted requirements
PERM requires your education and experience to match the job description exactly. If your degree is in a adjacent field, gather transcripts and a credential evaluation now so USCIS can confirm equivalency during the I-140 review.
Target employers with active PERM filing history
Use Migrate Mate to filter IT Support Engineer roles by employers who have filed PERM applications, so you focus your search on companies already set up to run the sponsorship process rather than those encountering it for the first time.
Verify the prevailing wage before your interview
DOL sets the wage your employer must pay throughout sponsorship. Run your job title and metro area through the OFLC Wage Search before negotiations so you know the floor and can flag any offer that falls below it.
Confirm the role meets specialty occupation criteria
IT support positions span a wide range of complexity. Check the O*NET profile for IT Support Engineer to confirm the role's typical entry requirements, which will inform whether EB-2 or EB-3 is the right category for your specific offer.
Clarify sponsorship scope before accepting an offer
Ask whether the employer covers attorney fees, PERM filing costs, and the I-140 petition. Some companies sponsor the green card but pass legal fees to you. Get the sponsorship commitment in writing before your start date.
Track your priority date against your country's backlog
EB-3 has no annual cap for many countries, but nationals of India and China face significant wait times. Check the USCIS Visa Bulletin monthly after your I-140 is approved so you know when to file for adjustment of status.
Green Card IT Support Engineer: Frequently Asked Questions
Does an IT Support Engineer role qualify for EB-2 or EB-3 green card sponsorship?
IT Support Engineer positions most commonly qualify under EB-3 when they require a bachelor's degree in computer science, information systems, or a related field. EB-2 applies if the role genuinely requires an advanced degree or if you hold one and the employer can document why it is necessary. The job description and your credentials together determine the category.
How does PERM green card sponsorship differ from H-1B sponsorship for IT Support Engineers?
H-1B visa is a temporary work visa with an annual lottery and a six-year base limit. PERM sponsorship leads to permanent residency with no lottery and no expiration once you become a lawful permanent resident. The PERM process requires DOL to certify that no qualified U.S. worker was displaced, which adds time upfront, but the outcome is a green card rather than a renewable temporary status.
How long does the PERM and green card process typically take for this role?
DOL currently takes around 12 to 18 months to process a PERM application, though supervised recruitment or audit cases run longer. After PERM certification, your employer files the I-140 petition with USCIS, which takes several months under standard processing. If your priority date is current, you can then file for adjustment of status. Nationals from high-demand countries should check the USCIS Visa Bulletin for current wait times.
What documents should I prepare before applying for green card sponsoring IT Support Engineer roles?
Gather your degree transcripts, a foreign credential evaluation if your degree is from outside the U.S., employment verification letters covering the experience dates listed on your resume, and any certifications such as CompTIA A+, Network+, or Microsoft qualifications. PERM requires your credentials to match the employer's minimum requirements precisely, so discrepancies between your resume and official records can slow or derail the filing.
How do I find IT Support Engineer jobs where the employer is ready to sponsor a green card?
Use Migrate Mate to search IT Support Engineer roles filtered by employers with documented PERM filing history. This saves significant time because many job postings do not state sponsorship availability upfront. Searching by filing history rather than posted job descriptions puts you in front of employers who have already run the process and are prepared to do so again.