Green Card Operations Agent Jobs
Operations Agent jobs with green card sponsorship follow the EB-2 or EB-3 employment-based path, requiring your employer to complete PERM labor certification with the Department of Labor before filing an I-140 petition with USCIS. Per-country limits mean priority-date backlogs vary by nationality, so starting the process early matters.
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INTRODUCTION
Agent Ops, Technical Product Management (Forward Deployed Engineer)
Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale.
Some product builders follow the rules. Ours rewrite them.
Within ISG, innovation isn't just about creating new technology - it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters.
We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into better products and better outcomes. We aren't looking for people who are content with the status quo - we look for builders who question it, improve it, and occasionally rewrite it.
If you're energized by solving complex systems challenges, excited to work alongside AI to amplify your impact, and motivated by the opportunity to shape what's next instead of simply maintaining what's been done before, you'll find your place here.
Join us and help build the future of enterprise technology, to do the best work of your career and make a profound social impact as an Agent Ops, Technical Product Management on our Servers Agent Ops builds team in Round Rock, Texas.
ROLE AND RESPONSIBILITIES
The Servers Agent Ops team builds and operates AI agent capabilities for Dell's server & networking organization. As an Agent Ops, Technical Product Management, you will work directly with product, engineering, and operations teams to understand their problems, identify the patterns behind them, and define and curate agent-based solutions. You'll combine a product mindset (discover and define) with a working technical foundation (code, data, and modern AI tooling), as part of a small team led by a senior technical lead.
You will:
- Work with server teams to understand workflows and pain points and turn them into well-defined problems
- Analyze data and processes to identify recurring patterns and automation opportunities
- Define, curate, and prioritize agentic solutions, including requirements, success measures, and data and tool integrations
- Prototype and contribute to solutions using code and integrations, including MCP tools
- Partner with engineering teams to validate solutions and move them into use and communicate findings and trade-offs clearly to technical and non-technical stakeholders
BASIC QUALIFICATIONS
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 8+ years of related experience; demonstrated scope and impact matter more than exact years
- Hands-on coding experience in at least one language (for example, Python or JavaScript/TypeScript)
- Working knowledge of data structures and how data moves through systems (APIs, JSON, databases)
- Demonstrated ability to analyze problems, identify patterns, and structure ambiguous work
- Customer- or stakeholder-facing experience with strong written and verbal communication
PREFERRED QUALIFICATIONS
Desirable Requirements
- Bachelor’s degree in Business, Engineering, Computer Science, or related field
- Experience spanning full-stack development, AI/agent technologies (including MCP), AI-assisted software development, customer-facing technical and product roles, and enterprise infrastructure, hardware, and software solutions
COMPENSATION
Dell is committed to fair and equitable compensation practices. The salary range for this position is $147,200.00 - $202,400.00.
WHO WE ARE
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Operations Agent
Align your credentials to EB-2 or EB-3
EB-2 requires an advanced degree or a bachelor's degree plus five years of progressive experience in operations. EB-3 covers professionals with a bachelor's and skilled workers with two or more years of experience. Know which category fits before targeting employers.
Research prevailing wages before negotiating offers
Your employer's PERM filing must certify a wage at or above the DOL prevailing wage for your specific job zone and work location. Use the OFLC Wage Search to look up the wage level for Operations Agent roles in your target city before salary conversations begin.
Find green-card-sponsoring employers on Migrate Mate
Migrate Mate lists U.S. employers with verified employment-based green card sponsorship history, searchable by role and location. Targeting companies that have already completed the PERM process for similar operations roles shortens your path from offer to petition.
Ask employers about their PERM recruitment timeline
PERM requires employers to run a formal recruitment test, including job postings and documentation of the hiring process, before DOL will certify the application. Ask hiring managers whether they've completed PERM for comparable operations positions recently, as prior filings can inform realistic timelines.
Check your O*NET job zone to anticipate RFE risk
USCIS adjudicators review whether your role genuinely requires the degree you hold. Looking up the Operations Agent occupation profile on O*NET confirms the job zone and typical education requirements, giving you and your employer documentation to support the I-140 petition if USCIS issues a Request for Evidence.
Track your priority date if you change employers
Once your original I-140 is approved, your priority date can carry over to a new employer's petition. If your I-485 has been pending 180 days or more, AC21 portability lets you move to the same or a similar occupation without restarting the process from the PERM stage.
Green Card Operations Agent: Frequently Asked Questions
Which green card category applies to Operations Agent roles?
Most Operations Agent positions qualify under EB-3 as professional or skilled worker positions, requiring a bachelor's degree or at least two years of relevant experience. Candidates with an advanced degree or a bachelor's degree plus five years of progressive operations experience may qualify under EB-2, which carries the same PERM labor certification requirement but allows for a National Interest Waiver self-petition in limited circumstances.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship leads to lawful permanent residence rather than a temporary work status. The process starts with PERM labor certification, where your employer documents a recruitment test and obtains a prevailing wage determination from DOL, then files an I-140 with USCIS. Unlike H-1B visa, there is no lottery, but per-country numerical limits mean nationals of high-demand countries can face priority-date backlogs before they can file an I-485.
How do I find employers willing to sponsor green cards for Operations Agent positions?
Migrate Mate shows employers with verified employment-based green card sponsorship history, searchable by role and location. Targeting companies that have already filed PERM applications for similar operations roles is more efficient than cold-applying broadly, since PERM is a significant administrative undertaking and employers who've done it before are more likely to do it again.
What does the PERM recruitment test mean for my job search timeline?
Before DOL certifies the PERM application, your employer must conduct a formal recruitment effort, including specific job postings and documentation that no qualified U.S. workers applied. This recruitment phase and DOL processing add months to the sponsorship timeline before the I-140 petition can even be filed, so the earlier your employer initiates the process after your hire, the better.
Can I switch employers after my green card process has started?
You can change employers if your I-485 adjustment of status application has been pending for 180 days or more and the new role is in the same or a similar occupation under AC21 portability rules. Separately, once your original employer's I-140 is approved, your priority date can carry over to a new employer's petition even if you move before the 180-day threshold.