Green Card Sales Support Specialist Jobs
Sales Support Specialist roles qualify for EB-3 green card sponsorship when employers can demonstrate no qualified U.S. worker is available through the PERM labor certification process. Positions requiring a bachelor's degree and specialized CRM or B2B sales operations experience may also qualify under EB-2, leading to permanent U.S. residency.
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Get Access To All JobsINTRODUCTION
TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.
Why you’ll love it here!
- Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
- 401k
- Community Service Day
- Spotlight Awards
- National Sales Excellence Awards
- CFSP Prep Certification Program
Position Summary:
- The Customer & Sales Support Specialist reports to the Manager, Customer & Sales Support
- Located in Cleveland, OH
- Full-Time
- Hybrid
Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you'll assist the Business Development (outside sales) team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, basic bookkeeping, creating quotes and orders, collaborating with vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management.
Essential Functions & Responsibilities
- Will be a key inside contact for customers with timely and accurate processing of incoming orders and quotation requests via phone, fax, online chat or email, ensuring a high level of customer satisfaction
- Support external sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back orders and sample requests
- Focus on improving lines per order and increasing profit margin
- Establish and maintain strong positive customer relationships
- Provide courteous and efficient servicing of customer requests
- Learn key contacts
- Ask for the order
- Follow up on purchases and address any customer service issues
- Respond to customer literature request including, product information, tracking information, and proof of delivery
- Assist in managing plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
- Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
- Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
- Support and communicate with all internal departments – Sales, Finance, Warehouse, purchasing – to ensure customers’ requirements are met or exceeded
- Determine customer requirements and expectations in order to recommend specific product solutions via research
- Provide back-up while sales representatives are on vacation
- Minimal travel may be required from time to time
Competencies, Skills and Abilities
- Superior customer service attitude with unwavering commitment to the customer, team, and Company
- Clear, concise, and genuine phone presence
- Advanced math skills
- Ability to prioritize and multi-task in a fast-paced and demanding environment
- Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
- Strong organizational skills
- Highly motivated and self-directed
- Results oriented team player with a committed effort to meet goal numbers
- High attention to detail
- Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
- Strong professional work ethic
- Maintains a positive/calm attitude when handling problems or the unexpected
- Demonstrate resourcefulness
Preferred
- Working knowledge of Oracle Systems, CRM platforms
- Working knowledge of Auto-Quotes system
Essential Education:
- High school diploma
Preferred Education:
- Bachelor’s degree
- CFSP Certification
Essential Experience:
- 2+ years customer service experience
Preferred Experience:
- Previous foodservice industry experience
- 2+ years sales support environment
Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.
In addition to base salary, this role will be eligible for participation in TriMark’s benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.
Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com.
INTRODUCTION
TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.
Why you’ll love it here!
- Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
- 401k
- Community Service Day
- Spotlight Awards
- National Sales Excellence Awards
- CFSP Prep Certification Program
Position Summary:
- The Customer & Sales Support Specialist reports to the Manager, Customer & Sales Support
- Located in Cleveland, OH
- Full-Time
- Hybrid
Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you'll assist the Business Development (outside sales) team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, basic bookkeeping, creating quotes and orders, collaborating with vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management.
Essential Functions & Responsibilities
- Will be a key inside contact for customers with timely and accurate processing of incoming orders and quotation requests via phone, fax, online chat or email, ensuring a high level of customer satisfaction
- Support external sales representatives, including maintaining customer base, setting up order guides and pricing, order entry, quoting, monitoring back orders and sample requests
- Focus on improving lines per order and increasing profit margin
- Establish and maintain strong positive customer relationships
- Provide courteous and efficient servicing of customer requests
- Learn key contacts
- Ask for the order
- Follow up on purchases and address any customer service issues
- Respond to customer literature request including, product information, tracking information, and proof of delivery
- Assist in managing plan for weekly/monthly outbound calls to assigned customers/sales reps to build relationships and orders
- Achieve and maintain high level of product knowledge through product training, reading written materials, and utilizing resources/tools available for support
- Resolve all customer issues/opportunities such as pricing, tracking shipments and/or processing credits
- Support and communicate with all internal departments – Sales, Finance, Warehouse, purchasing – to ensure customers’ requirements are met or exceeded
- Determine customer requirements and expectations in order to recommend specific product solutions via research
- Provide back-up while sales representatives are on vacation
- Minimal travel may be required from time to time
Competencies, Skills and Abilities
- Superior customer service attitude with unwavering commitment to the customer, team, and Company
- Clear, concise, and genuine phone presence
- Advanced math skills
- Ability to prioritize and multi-task in a fast-paced and demanding environment
- Sales minded with winning attitude and proven success in developing long term relationships with current account base and new business opportunities
- Strong organizational skills
- Highly motivated and self-directed
- Results oriented team player with a committed effort to meet goal numbers
- High attention to detail
- Strong working knowledge of MS Word, Excel, and Outlook and MS Operating system
- Strong professional work ethic
- Maintains a positive/calm attitude when handling problems or the unexpected
- Demonstrate resourcefulness
Preferred
- Working knowledge of Oracle Systems, CRM platforms
- Working knowledge of Auto-Quotes system
Essential Education:
- High school diploma
Preferred Education:
- Bachelor’s degree
- CFSP Certification
Essential Experience:
- 2+ years customer service experience
Preferred Experience:
- Previous foodservice industry experience
- 2+ years sales support environment
Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.
In addition to base salary, this role will be eligible for participation in TriMark’s benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.
Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Sales Support Specialist
Document your sales operations credentials early
Pull together performance records, CRM certifications, and any B2B pipeline documentation before you apply. PERM requires your employer to prove your qualifications match the role, so having clean credential records speeds up the labor certification audit.
Target employers with active PERM filing history
Search the DOL's OFLC disclosure data for employers who have filed PERM applications for Sales Support or Sales Operations roles. Past filings signal an established HR and legal process, cutting months off your sponsorship timeline.
Clarify the EB-2 versus EB-3 path with your employer
If your role requires a bachelor's degree in business, marketing, or a related field, ask the hiring team whether they'll support EB-2. EB-3 is more common for this title, but EB-2 can shorten wait times significantly for candidates from countries without EB-3 backlogs.
Use Migrate Mate to find green card sponsoring employers
Filter Sales Support Specialist jobs by green card sponsorship history using Migrate Mate, which surfaces employers with verified PERM filing activity so you're not cold-applying to companies that have never sponsored a foreign worker.
Negotiate PERM filing timing before accepting an offer
Ask directly when the employer plans to initiate PERM after your start date. Some companies wait 12 to 18 months post-hire before filing, which matters if your OPT or H-1B visa runway is limited. Get a written timeline in your offer letter if possible.
Verify your prevailing wage category matches your duties
Use the OFLC Wage Search to look up the prevailing wage for Sales Support Specialist under your metro area before your offer arrives. If your actual duties align with a higher O*NET wage level, a mismatch on the LCA can delay or derail your PERM filing.
Green Card Sales Support Specialist: Frequently Asked Questions
Do Sales Support Specialist roles typically qualify for EB-2 or EB-3 green card sponsorship?
Most Sales Support Specialist positions qualify under EB-3, which covers skilled workers and professionals with a bachelor's degree. If the role requires an advanced degree or the employer can justify EB-2 based on the position's complexity, EB-2 sponsorship is possible. Your employer's immigration counsel determines the category based on the actual job duties and minimum requirements documented in the PERM application.
How does green card sponsorship differ from H-1B for a Sales Support Specialist?
H-1B is a temporary status with a two-year initial period, an annual lottery, and employer dependency. EB-3 green card sponsorship through PERM leads to permanent residency with no annual cap at the petition level for most nationalities. The process takes longer, often two to four years including PERM, I-140, and adjustment of status, but the outcome is permanent authorization untied to a single employer after you file for adjustment.
What does the PERM labor certification process involve for this role?
Your employer must conduct a supervised recruitment campaign documented with DOL to show no minimally qualified U.S. worker applied for the Sales Support Specialist role. This includes posting the job, reviewing applications, and documenting rejection reasons. USCIS then reviews the I-140 petition once DOL certifies the labor market test. The entire PERM stage currently averages 12 to 18 months before the I-140 can be filed.
How can I find Sales Support Specialist jobs with verified green card sponsorship?
Migrate Mate lets you search Sales Support Specialist jobs filtered by employers with PERM filing history, so you can target companies that have already navigated the sponsorship process rather than guessing based on company size alone. Roles listed there reflect actual DOL disclosure data, which is a more reliable signal of sponsorship willingness than a job posting that simply says 'visa sponsorship available.'
Can my employer start the green card process while I'm on H-1B or OPT?
Yes. Employers can file a PERM application on your behalf while you hold H-1B status or are on OPT, as long as the sponsorship is for a permanent position and the job offer is bona fide. Filing early matters because USCIS uses your I-140 priority date to determine your place in the green card queue, and earlier filing locks in a better position even if adjustment of status takes years.