Green Card Service Delivery Manager Jobs
Service Delivery Manager roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which requires employers to document that no qualified U.S. worker is available before filing your I-140 immigrant petition. Large IT services firms, managed service providers, and enterprise technology companies regularly sponsor this role for permanent residency.
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Since opening our 'virtual' doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.
Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.
Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.
As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response.
As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.
Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements.
Key job responsibilities
- Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
- Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
- Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
- Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
- Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
- Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
- Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
- Work outside and drive different motor vehicles over the road.
- Drive in accordance with DOT requirements.
- Stay connected to the operation by participating in on-road processes on a regular basis
- Be a resource to the delivery station for driver training-related questions
- Work as a peer trainer on an as needed basis to support the business.
- Motivate, coach, and provide feedback to Delivery Associates during Training
- Travel to multiple sites within 50 miles of the home station and have reliable transportation
- Operate and navigate a 26,000 pounds or less vehicle
- Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training.
- Effectively operate a GPS
- Associate may be required to gain DOT Regulation Qualification as a condition of the role
- Work 40 hours/week, and overtime as required
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Valid and active driver's license
- Are 21 years of age or older
- Authorized to work in the United States
- Eligible to drive in accordance with DOT requirements
- Must be able to obtain and maintain a Driver Qualification File
PREFERRED QUALIFICATIONS
- Associate’s or Bachelor’s Degree, and/or prior Amazon experience
- Demonstrates problem solving and analytical skills
- Ability to communicate effectively (written and verbal) across various levels of an organization
- History of meeting/exceeding departmental goals
- Experience leading teams
- Capable of providing direction to team members using independent judgment
- Organization and time management skills
- Experience delivering training both to individuals and groups
- 2+ years of professional driving experience
- Bachelor’s Degree or 2+ years Amazon experience
- Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
- Strong organizational, interpersonal, and communication skills
- Proven ability to deal with ambiguity and competing priorities
LOCATION
USA, NC, Southern Pines - 22.50 - 22.50 USD hourly
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
DESCRIPTION
Since opening our 'virtual' doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.
Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.
Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.
As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response.
As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.
Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements.
Key job responsibilities
- Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
- Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
- Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
- Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
- Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
- Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
- Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
- Work outside and drive different motor vehicles over the road.
- Drive in accordance with DOT requirements.
- Stay connected to the operation by participating in on-road processes on a regular basis
- Be a resource to the delivery station for driver training-related questions
- Work as a peer trainer on an as needed basis to support the business.
- Motivate, coach, and provide feedback to Delivery Associates during Training
- Travel to multiple sites within 50 miles of the home station and have reliable transportation
- Operate and navigate a 26,000 pounds or less vehicle
- Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training.
- Effectively operate a GPS
- Associate may be required to gain DOT Regulation Qualification as a condition of the role
- Work 40 hours/week, and overtime as required
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Valid and active driver's license
- Are 21 years of age or older
- Authorized to work in the United States
- Eligible to drive in accordance with DOT requirements
- Must be able to obtain and maintain a Driver Qualification File
PREFERRED QUALIFICATIONS
- Associate’s or Bachelor’s Degree, and/or prior Amazon experience
- Demonstrates problem solving and analytical skills
- Ability to communicate effectively (written and verbal) across various levels of an organization
- History of meeting/exceeding departmental goals
- Experience leading teams
- Capable of providing direction to team members using independent judgment
- Organization and time management skills
- Experience delivering training both to individuals and groups
- 2+ years of professional driving experience
- Bachelor’s Degree or 2+ years Amazon experience
- Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
- Strong organizational, interpersonal, and communication skills
- Proven ability to deal with ambiguity and competing priorities
LOCATION
USA, NC, Southern Pines - 22.50 - 22.50 USD hourly
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
See all 1,055+ Green Card Service Delivery Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Service Delivery Manager Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Service Delivery Manager
Document your specialty occupation evidence early
Gather performance reviews, client-facing contracts, and project scope documents that demonstrate you manage complex, multi-team service delivery rather than general operations. PERM audits often target management roles, so concrete evidence of specialized responsibilities strengthens your labor certification file.
Target employers with active PERM filing history
Focus your job search on IT outsourcing firms, cloud managed service providers, and large enterprise technology companies that file PERM applications regularly. Employers already familiar with the DOL process move faster and make fewer errors that delay your green card timeline.
Search green card sponsoring roles on Migrate Mate
Use Migrate Mate to filter Service Delivery Manager roles by employers with verified EB-2 and EB-3 sponsorship history, so you're applying to companies that have already committed to sponsoring permanent residency rather than guessing from job descriptions.
Verify prevailing wage before accepting an offer
Use the OFLC Wage Search to look up the prevailing wage for your job zone and location before negotiations. Your offered salary must meet or exceed this DOL-determined figure, or USCIS will reject the I-140 petition regardless of employer intent.
Clarify sponsorship scope in your offer letter
Ask the employer to confirm in writing whether they will cover PERM, I-140, and adjustment of status filing costs. Some employers sponsor only through I-140 and leave adjustment of status fees to you, which matters significantly for your out-of-pocket timeline planning.
Build your O*NET occupation profile alignment
Cross-reference your resume duties against the O*NET occupation profile for Service Delivery Manager before PERM is filed. If your actual responsibilities diverge significantly from the standard definition, your employer's attorney may need to customize the job description, which can invite additional DOL scrutiny.
Green Card Service Delivery Manager: Frequently Asked Questions
Does a Service Delivery Manager role qualify for EB-2 or EB-3 green card sponsorship?
Service Delivery Manager roles typically qualify under EB-3 as a skilled worker requiring a bachelor's degree, or under EB-2 if the position requires an advanced degree or the candidate holds a master's degree or higher. Your employer's attorney will determine the correct category based on the actual job requirements and your credentials at the time of the PERM filing.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM leads to permanent residency rather than a temporary status requiring renewal every three years. Unlike H-1B visa, there is no annual cap lottery for EB-3 employment-based petitions, so your application moves through DOL and USCIS on a processing timeline rather than depending on random selection. The tradeoff is that the full process from PERM filing to a green card typically takes two to four years for most countries.
What does the PERM labor certification process mean for a Service Delivery Manager applicant?
PERM requires your sponsoring employer to conduct a formal recruitment test, advertising the Service Delivery Manager role to U.S. workers and documenting that no minimally qualified candidates applied. DOL reviews this recruitment evidence before certifying the labor application. Management roles at this level are frequently selected for audit, so thorough documentation of the specialized requirements in your job description is critical.
Where can I find Service Delivery Manager jobs that offer green card sponsorship?
Migrate Mate filters job listings specifically by employers with EB-2 and EB-3 green card sponsorship history, which removes the guesswork of decoding vague job descriptions. Searching by role and sponsorship type lets you focus your applications on companies that have already demonstrated a willingness to complete the PERM and I-140 process for this occupation.
Can I switch employers after my green card process has started?
Once your I-140 petition has been approved and your priority date is current or within 180 days of approval, portability rules under AC21 allow you to change to a same or similar occupation without restarting the green card process. Service Delivery Manager roles in IT services and operations management are generally portable across similar employers, but confirm the occupational similarity with an immigration attorney before making a move.