Green Card Training Program Manager Jobs
Training Program Manager roles qualify for EB-2 and EB-3 green card sponsorship when the position requires a bachelor's degree or higher in instructional design, human resources, or a related field. Employers file PERM labor certification with the DOL before sponsoring you for permanent residency, making sponsorship more durable than a temporary work visa.
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About the team: With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products - services and roles related to life are creatively connected, making the daily life experience richer, more unique, and more innovative. At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. In this regard, the Governance and Experience team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.
Responsibilities:
- Act as the bridge between Policy and BPO teams, translating policy requirements into scalable training materials and programs to ensure compliance with Moderation, Labeling, and Service standards.
- Design and implement intake-to-delivery SOPs, ensuring accurate tracking of policy updates and effective rollout to BPO teams.
- Resolve BPO case inquiries by clarifying policy ambiguities and partnering with Policy teams to refine guidelines and improve implementation.
- Develop and execute statistically sound QA frameworks and audits to monitor BPO accuracy, quality, and SLA adherence.
- Conduct structured case reviews to identify policy or process gaps, and drive improvements with Policy and Product stakeholders.
- Partner cross-functionally (Policy, Product, BPO) to continuously enhance training, QA, and operational processes.
- Perform root cause analyses on performance gaps and implement targeted actions to improve BPO outcomes.
Qualifications
Minimum Qualifications:
- 3+ years of experience in BPO operations, including enforcement, labeling, moderation, or customer service, ideally within Internet, e-commerce, or O2O environments.
- Strong understanding of BPO management, including requirements intake, SOP development, SLA management, productivity and quality metrics, training, and workforce planning; familiarity with industry best practices and trends.
- Excellent presentation skills, with the ability to synthesize data and insights into clear, structured recommendations for stakeholders and leadership.
- Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
Preferred Qualifications:
- Proficiency in utilizing querying and analytical tools, and conducting data analysis (e.g., SQL, Python, Excel) is advantageous. Data interpretation or analysis will be advantageous for the role.
- Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross-functional teams.
- Familiarity with O2O, E-commerce, or other online and offline local services, governance & customer experience, regulatory and compliance requirements.
- Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $70304 - $121600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
About the team: With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products - services and roles related to life are creatively connected, making the daily life experience richer, more unique, and more innovative. At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. In this regard, the Governance and Experience team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.
Responsibilities:
- Act as the bridge between Policy and BPO teams, translating policy requirements into scalable training materials and programs to ensure compliance with Moderation, Labeling, and Service standards.
- Design and implement intake-to-delivery SOPs, ensuring accurate tracking of policy updates and effective rollout to BPO teams.
- Resolve BPO case inquiries by clarifying policy ambiguities and partnering with Policy teams to refine guidelines and improve implementation.
- Develop and execute statistically sound QA frameworks and audits to monitor BPO accuracy, quality, and SLA adherence.
- Conduct structured case reviews to identify policy or process gaps, and drive improvements with Policy and Product stakeholders.
- Partner cross-functionally (Policy, Product, BPO) to continuously enhance training, QA, and operational processes.
- Perform root cause analyses on performance gaps and implement targeted actions to improve BPO outcomes.
Qualifications
Minimum Qualifications:
- 3+ years of experience in BPO operations, including enforcement, labeling, moderation, or customer service, ideally within Internet, e-commerce, or O2O environments.
- Strong understanding of BPO management, including requirements intake, SOP development, SLA management, productivity and quality metrics, training, and workforce planning; familiarity with industry best practices and trends.
- Excellent presentation skills, with the ability to synthesize data and insights into clear, structured recommendations for stakeholders and leadership.
- Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
Preferred Qualifications:
- Proficiency in utilizing querying and analytical tools, and conducting data analysis (e.g., SQL, Python, Excel) is advantageous. Data interpretation or analysis will be advantageous for the role.
- Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross-functional teams.
- Familiarity with O2O, E-commerce, or other online and offline local services, governance & customer experience, regulatory and compliance requirements.
- Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $70304 - $121600 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
See all 887+ Green Card Training Program Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Training Program Manager Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Training Program Manager
Match your credentials to PERM requirements
PERM labor certification ties your sponsorship to the minimum education the employer documents in the job description. A mismatch between your actual degree field and the posted requirement is one of the most common causes of I-140 denial for Training Program Manager candidates.
Target employers with active PERM filings
Use Migrate Mate to filter Training Program Manager roles by employers who have filed PERM applications for this specific occupation, so you're applying to organizations that have already committed to the green card process rather than hoping they'll start it for you.
Identify roles with EB-2 advanced-degree alignment
If your role requires curriculum design, organizational development strategy, or instructional systems theory, document how your master's degree or equivalent specialized experience supports an EB-2 classification. This shortens the overall green card timeline compared to EB-3 for many nationalities.
Verify the prevailing wage before accepting an offer
Your employer must certify your offered salary meets the DOL prevailing wage for Training Program Manager roles in your work location. Cross-check the employer's offer against the OFLC Wage Search before signing, because a wage below the DOL threshold will stall PERM certification.
Confirm employer willingness before PERM advertising begins
PERM requires the employer to run a mandatory recruitment campaign before filing. Get written confirmation from HR or legal counsel that they're prepared to complete all required recruitment steps, including newspaper ads and job posting periods, before you accept an offer contingent on sponsorship.
Use O*NET to build your specialty occupation case
The O*NET occupation profile for Training and Development Managers documents the education and skill requirements that support a specialty occupation argument. Reference these requirements when your employer's attorney drafts the PERM job description to ensure the role qualifies under EB-2 or EB-3.
Green Card Training Program Manager: Frequently Asked Questions
Does a Training Program Manager role qualify for EB-2 or EB-3 green card sponsorship?
Training Program Manager positions typically qualify under EB-3 when the employer requires a bachelor's degree in human resources, education, or instructional design. If the role requires an advanced degree or your background reflects specialized professional credentials above the standard requirement, EB-2 classification is possible. Your employer's attorney will document the minimum qualifications during PERM labor certification to determine which category applies.
How does the green card process differ from H-1B sponsorship for this role?
H-1B visa is a temporary status tied to annual lottery selection and a six-year maximum stay for most workers. Green card sponsorship through PERM and I-140 has no annual cap at the EB-3 level for most nationalities and results in permanent residency rather than a renewable work authorization period. The tradeoff is timeline: PERM labor certification alone takes roughly six to eighteen months before the I-140 petition is even filed.
What documentation should I prepare before approaching a potential sponsoring employer?
Gather official transcripts showing your degree field matches the Training Program Manager job description, a complete employment history documenting progressive responsibility in learning and development, and any professional certifications such as ATD credentials. PERM labor certification requires the employer to verify your qualifications, so gaps between your actual credentials and the job posting's stated requirements can delay or derail the process.
Where can I find Training Program Manager jobs that already offer green card sponsorship?
Migrate Mate lets you search specifically for Training Program Manager openings at employers with documented PERM filing history for this occupation, so you're not relying on job descriptions that vaguely mention sponsorship. Filtering by PERM activity helps you prioritize employers who have already navigated the DOL process rather than those encountering it for the first time because of you.
Can my employer start the PERM process while I'm working on an H-1B or OPT?
Yes. PERM labor certification is independent of your current nonimmigrant status. Employers routinely file PERM for workers on H-1B, and some candidates on OPT begin the process before their status changes. Starting PERM early is strategically useful because the labor certification and I-140 approval can be pending while you maintain valid work authorization, giving you more flexibility when priority dates become relevant.