Green Card Experience Manager Jobs
Experience Manager roles at hospitality groups, tech companies, and event firms regularly qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification. Employers must document the role's specialized requirements before filing, and your degree field and years of client-facing leadership directly shape which category fits. Sponsorship is available but requires employers already comfortable with the PERM process.
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Get Access To All JobsAbout Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview
Harbinger is seeking an experienced Customer Experience (CX) Manager to lead dealer, fleet, and customer satisfaction initiatives throughout the ownership lifecycle. In this pivotal role, you will serve as the primary advocate for our partners and end-users, monitoring the holistic customer journey and driving robust dealer engagement. You will facilitate critical communications across internal departments and spearhead continuous improvement programs designed to optimize customer loyalty, elevate dealer satisfaction, and advance Harbinger’s strategic mission.
- Dealer Relationship Management: Serve as the principal relationship manager for assigned dealers and fleet accounts, facilitating regular engagement meetings and ensuring comprehensive dealer onboarding and support.
- Voice of the Customer (VOC) Leadership: Collect, analyze, and present comprehensive customer feedback regarding sales, delivery, service, parts, and support to executive leadership to identify recurring themes and strategic opportunities.
- Program & Process Optimization: Collaborate in the design and implementation of customer-facing programs, recommend evidence-based process improvements, and monitor the adoption and efficacy of these initiatives.
- Cross-Functional Collaboration: Act as the central liaison bridging Sales, Service, Parts, Engineering, Operations, and the Dealer Network. Track open action items and orchestrate rapid resolutions for escalated customer concerns.
- Performance Monitoring: Track and evaluate key performance indicators (KPIs) including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Dealer Satisfaction, escalation response times, and retention metrics.
- Strategic Insights & Reporting: Support the development of performance dashboards and executive reports to provide actionable insights regarding customer trends, engagement metrics, and emerging risks.
Who You Are
- Experience: 8+ years of proven experience in Customer Experience, Account Management, or a closely related discipline.
- Education: Bachelor's degree in Business Administration, Communications, or a related field.
- Communication: Superior verbal, written, interpersonal, and presentation skills. You possess the ability to address complex inquiries confidently and employ strong negotiation skills to achieve mutually beneficial outcomes.
- Accountability: A high level of integrity and reliability, with a steadfast commitment to follow-through, transparent communication, and operational consistency.
- Adaptability & Stakeholder Management: Adept at interpreting complex customer needs, demonstrating active listening, and adjusting strategies to align with evolving priorities and feedback.
- Analytical & Strategic Thinking: Strong project management, organizational, and critical-thinking capabilities, tailored for success in a dynamic, fast-paced environment.
- Technical Proficiency: Advanced computer literacy with the ability to swiftly adapt to new enterprise software and reporting systems.
- Work Ethic: Self-motivated, versatile, and highly detail-oriented, with a proven capacity to manage shifting priorities and drive projects to completion.
Nice To Have
- Professional background in the commercial vehicle, fleet management, or automotive industries.
- Demonstrated experience managing, onboarding, or supporting a comprehensive Dealer Network.
- Proficiency with CX dashboarding tools, enterprise CRM platforms (e.g., Salesforce), and ticketing workflows.
- A proven track record of designing and scaling Voice of Customer (VOC) programs from inception.
Key Benefits & Perks
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
California Pay Range $120,000—$160,000 USD
Equal Opportunity
Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.
Candidate Data Privacy
Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview
Harbinger is seeking an experienced Customer Experience (CX) Manager to lead dealer, fleet, and customer satisfaction initiatives throughout the ownership lifecycle. In this pivotal role, you will serve as the primary advocate for our partners and end-users, monitoring the holistic customer journey and driving robust dealer engagement. You will facilitate critical communications across internal departments and spearhead continuous improvement programs designed to optimize customer loyalty, elevate dealer satisfaction, and advance Harbinger’s strategic mission.
- Dealer Relationship Management: Serve as the principal relationship manager for assigned dealers and fleet accounts, facilitating regular engagement meetings and ensuring comprehensive dealer onboarding and support.
- Voice of the Customer (VOC) Leadership: Collect, analyze, and present comprehensive customer feedback regarding sales, delivery, service, parts, and support to executive leadership to identify recurring themes and strategic opportunities.
- Program & Process Optimization: Collaborate in the design and implementation of customer-facing programs, recommend evidence-based process improvements, and monitor the adoption and efficacy of these initiatives.
- Cross-Functional Collaboration: Act as the central liaison bridging Sales, Service, Parts, Engineering, Operations, and the Dealer Network. Track open action items and orchestrate rapid resolutions for escalated customer concerns.
- Performance Monitoring: Track and evaluate key performance indicators (KPIs) including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Dealer Satisfaction, escalation response times, and retention metrics.
- Strategic Insights & Reporting: Support the development of performance dashboards and executive reports to provide actionable insights regarding customer trends, engagement metrics, and emerging risks.
Who You Are
- Experience: 8+ years of proven experience in Customer Experience, Account Management, or a closely related discipline.
- Education: Bachelor's degree in Business Administration, Communications, or a related field.
- Communication: Superior verbal, written, interpersonal, and presentation skills. You possess the ability to address complex inquiries confidently and employ strong negotiation skills to achieve mutually beneficial outcomes.
- Accountability: A high level of integrity and reliability, with a steadfast commitment to follow-through, transparent communication, and operational consistency.
- Adaptability & Stakeholder Management: Adept at interpreting complex customer needs, demonstrating active listening, and adjusting strategies to align with evolving priorities and feedback.
- Analytical & Strategic Thinking: Strong project management, organizational, and critical-thinking capabilities, tailored for success in a dynamic, fast-paced environment.
- Technical Proficiency: Advanced computer literacy with the ability to swiftly adapt to new enterprise software and reporting systems.
- Work Ethic: Self-motivated, versatile, and highly detail-oriented, with a proven capacity to manage shifting priorities and drive projects to completion.
Nice To Have
- Professional background in the commercial vehicle, fleet management, or automotive industries.
- Demonstrated experience managing, onboarding, or supporting a comprehensive Dealer Network.
- Proficiency with CX dashboarding tools, enterprise CRM platforms (e.g., Salesforce), and ticketing workflows.
- A proven track record of designing and scaling Voice of Customer (VOC) programs from inception.
Key Benefits & Perks
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
California Pay Range $120,000—$160,000 USD
Equal Opportunity
Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.
Candidate Data Privacy
Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.
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Get Access To All JobsTips for Finding Green Card Sponsorship as an Experience Manager
Document your degree's direct relevance
PERM requires your degree field to align with the Experience Manager role's listed duties. Hospitality management, communications, and marketing degrees clear this bar easily. If yours is adjacent, gather course transcripts showing client-experience coursework before applications begin.
Target employers with existing PERM history
Large hospitality groups, corporate event firms, and tech companies with dedicated customer-experience divisions file PERM most consistently. Use the OFLC Wage Search to verify whether a prospective employer has filed labor certifications for similar roles in your target city.
Distinguish EB-2 and EB-3 before applying
EB-2 fits Experience Manager candidates holding a master's degree or a bachelor's plus five years of progressive leadership. EB-3 covers most bachelor's-level applicants. Knowing which category you qualify for helps you screen employers and set realistic timeline expectations upfront.
Use Migrate Mate to find sponsoring employers
Many Experience Manager postings omit green card sponsorship details entirely. Migrate Mate filters roles by verified sponsorship history so you spend time on employers already prepared to run PERM, rather than discovering sponsorship gaps after an offer.
Negotiate PERM filing into your offer terms
Once you have an offer, confirm in writing that the employer will begin PERM within a defined timeframe. Delays between your start date and PERM filing eat into your priority date advantage, especially if your country of birth has EB-3 backlogs.
Prepare for prevailing wage scrutiny on hybrid roles
Experience Manager duties often blend event production, customer success, and CX strategy. DOL assigns a prevailing wage based on the primary duty classification, and misclassified roles face audit risk. Review your job description against the O*NET profile for your exact duties before your employer submits the PERM application.
Green Card Experience Manager: Frequently Asked Questions
Does an Experience Manager role typically qualify for EB-2 or EB-3 sponsorship?
Most Experience Manager positions qualify under EB-3 as skilled workers requiring a bachelor's degree in hospitality, communications, or a related field. EB-2 applies if the role requires an advanced degree or if you have a bachelor's plus five or more years of progressively responsible experience. Your employer's job description must reflect the actual minimum requirements, not aspirational credentials, or PERM risks a denial.
How does PERM green card sponsorship differ from H-1B for this role?
H-1B visa is a temporary status capped at 85,000 annually and subject to lottery selection. PERM-based green card sponsorship has no annual cap at the EB-3 level for most countries and leads to permanent residency rather than a time-limited work authorization. The tradeoff is timeline: PERM labor certification alone takes six months to over a year before USCIS even sees your I-140 petition, making early employer conversations essential.
What does the PERM labor certification process involve for an Experience Manager hire?
Your employer must conduct a supervised recruitment campaign showing no qualified U.S. workers are available for the role. DOL reviews the recruitment results and, if satisfied, certifies the application. The employer then files an I-140 immigrant petition with USCIS. Throughout this process, the job duties and requirements in the posting must match exactly what appears on the PERM application, which is why an accurate job description matters from day one.
How do I find Experience Manager jobs that offer green card sponsorship?
Most job postings don't advertise PERM sponsorship explicitly, so searching standard listings is inefficient. Migrate Mate lets you filter Experience Manager roles by verified green card sponsorship history, helping you identify employers who have run PERM for similar positions before. Targeting employers with established sponsorship processes significantly reduces the risk of an employer backing out after an offer.
Can my employer start PERM while I'm working on an H-1B or other nonimmigrant status?
Yes. PERM filing is independent of your current nonimmigrant status. You can be on H-1B, O-1 visa, L-1 visa, or even F-1 OPT while your employer runs the PERM process. What matters is that you maintain valid work authorization continuously throughout. USCIS will also need to confirm you met the PERM job requirements at the time the employer filed, so keep documentation of your qualifications current.