Green Card Technical Support Representative Jobs
Technical Support Representative roles qualify for EB-3 sponsorship when employers complete PERM labor certification, confirming no qualified U.S. workers are available. EB-2 sponsorship applies if the position requires an advanced degree or equivalent credentials. Many mid-size and enterprise technology companies sponsor foreign professionals in this role annually.
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As part of the Secure Power North America Operations, this role is responsible for providing issue resolution and contributing to excellence & efficiency to =SE= product install based through queue calls, emails, and chats that come into the customer care center. The primary function is to support Field Service Engineers (FSRs). However, support is not limited to only FSRs. The role also acts as a coach/mentor for L1 TSEs, identifies and qualifies product failures, and assists L3 in understanding and resolving them through entering and tracking entries in our CRM system.
Shift:
11:30am-8:00pm EST, unless otherwise noted
Pay:
Salary Exempt; semi-monthly
Essential Responsibilities & Key Tasks:
- Respond to Field Service queue calls, emails, and chats that come into the customer care center
- Support FSRs in analyzing site technical issues as part of the technical escalation process
- For most critical/complex issues, take the lead of resolution (data collection, analysis, troubleshooting, implementation of a solution, & escalation to Level 3 if necessary) for problems associated with 3Phase UPS systems or components.
- Research, identify, develop, and recommend corrective measures to address technical issues identified in the field or in-house.
- Resolve advanced technical problems brought to us by External Customers, Sales Personnel, and Engineering.
- Identify and qualify product failures and assist L3 in understanding and resolving them.
- Case tracking with entries in our CRM system.
- Research and documentation of technical problems and solutions.
- Ensure correct appliance of Schneider Quality processes (Issue to Prevention, TEX, International Service Request, etc.)
- Act as a coach for more junior TSEs
- Performs site visits with Field Service Representatives
- Provide after-hours support for the Schneider-Electric install base through an on-call rotation (Mon-Fri -8pm to 8 am; Fri 8 pm to Sunday 11:59 pm)
- Support Strategic Accounts
- Other duties as assigned by the Technical Support Manager
Main interactions:
Service Operations, Field Service Managers, Service Execution Managers, Field Service Representatives, Service Coordinators, Quality Teams
Key Success Factors:
- Strong technical skills with APC, MGE, and/or Schneider-Electric UPSs
- Ability to handle multiple tasks simultaneously.
- Display a solid customer-focus mindset
- On-site or remote advanced technical support experience
Skills Required (can be adapted per technologies used in SE Business Units):
- Electrical engineering degree or equivalent
- Experience in system troubleshooting, diagnosis, and problem-solving for:
- 3PH Power UPS Systems
- APC Products
- MGE Products
- Schneider Electric Products
- Ability to troubleshoot electronic and 3 phase and Single phase equipment using schematic or block diagrams
- Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components.
- Exceptional communication skills and report writing
- FSR for 5-7 years or L1 with 10 years’ experience and FSR training on required products
Ready to put your technical skills to work where they matter most? Let's connect!
Local Benefits (English):
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150,000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Overall mission:
As part of the Secure Power North America Operations, this role is responsible for providing issue resolution and contributing to excellence & efficiency to =SE= product install based through queue calls, emails, and chats that come into the customer care center. The primary function is to support Field Service Engineers (FSRs). However, support is not limited to only FSRs. The role also acts as a coach/mentor for L1 TSEs, identifies and qualifies product failures, and assists L3 in understanding and resolving them through entering and tracking entries in our CRM system.
Shift:
11:30am-8:00pm EST, unless otherwise noted
Pay:
Salary Exempt; semi-monthly
Essential Responsibilities & Key Tasks:
- Respond to Field Service queue calls, emails, and chats that come into the customer care center
- Support FSRs in analyzing site technical issues as part of the technical escalation process
- For most critical/complex issues, take the lead of resolution (data collection, analysis, troubleshooting, implementation of a solution, & escalation to Level 3 if necessary) for problems associated with 3Phase UPS systems or components.
- Research, identify, develop, and recommend corrective measures to address technical issues identified in the field or in-house.
- Resolve advanced technical problems brought to us by External Customers, Sales Personnel, and Engineering.
- Identify and qualify product failures and assist L3 in understanding and resolving them.
- Case tracking with entries in our CRM system.
- Research and documentation of technical problems and solutions.
- Ensure correct appliance of Schneider Quality processes (Issue to Prevention, TEX, International Service Request, etc.)
- Act as a coach for more junior TSEs
- Performs site visits with Field Service Representatives
- Provide after-hours support for the Schneider-Electric install base through an on-call rotation (Mon-Fri -8pm to 8 am; Fri 8 pm to Sunday 11:59 pm)
- Support Strategic Accounts
- Other duties as assigned by the Technical Support Manager
Main interactions:
Service Operations, Field Service Managers, Service Execution Managers, Field Service Representatives, Service Coordinators, Quality Teams
Key Success Factors:
- Strong technical skills with APC, MGE, and/or Schneider-Electric UPSs
- Ability to handle multiple tasks simultaneously.
- Display a solid customer-focus mindset
- On-site or remote advanced technical support experience
Skills Required (can be adapted per technologies used in SE Business Units):
- Electrical engineering degree or equivalent
- Experience in system troubleshooting, diagnosis, and problem-solving for:
- 3PH Power UPS Systems
- APC Products
- MGE Products
- Schneider Electric Products
- Ability to troubleshoot electronic and 3 phase and Single phase equipment using schematic or block diagrams
- Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components.
- Exceptional communication skills and report writing
- FSR for 5-7 years or L1 with 10 years’ experience and FSR training on required products
Ready to put your technical skills to work where they matter most? Let's connect!
Local Benefits (English):
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150,000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
See all Green Card Technical Support Representative Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Technical Support Representative
Document your technical credentials before applying
Gather transcripts, certifications, and employment letters that map directly to Technical Support Representative duties. USCIS and PERM require evidence that your qualifications match the posted job requirements, so gaps in documentation slow labor certification.
Identify employers with active PERM filing history
Search DOL disclosure data to find companies that have filed PERM applications for technical support roles in the past two years. Employers already familiar with the labor certification process move faster and encounter fewer delays than first-time sponsors.
Verify the job description triggers EB-2 or EB-3
Roles requiring a bachelor's degree in a specific field qualify under EB-3; roles requiring an advanced degree or specialized expertise can qualify under EB-2. Ask the employer to confirm which category they intend to file under before you accept an offer.
Use Migrate Mate to filter sponsorship-ready employers
Search for Technical Support Representative positions with documented green card sponsorship history using Migrate Mate. Filtering by employers with completed PERM filings saves weeks spent on companies that list sponsorship as optional but rarely follow through.
Confirm prevailing wage before negotiating your offer
PERM requires your employer to pay at least the DOL prevailing wage for your job title and location. Use the OFLC Wage Search to look up the wage level for Technical Support Representatives in your target metro before salary discussions begin.
Understand the PERM recruitment phase timing
PERM labor certification requires your employer to run a structured recruitment campaign and hold the results for 30 days before filing. Delays in this phase push back your I-140 filing date, which directly affects when your green card priority date is established.
Green Card Technical Support Representative: Frequently Asked Questions
Do Technical Support Representative roles typically qualify for EB-3 green card sponsorship?
Yes. Technical Support Representative positions commonly qualify under EB-3 as skilled worker or professional roles when the job requires a bachelor's degree or at least two years of training. The employer files a PERM labor certification with DOL to demonstrate no qualified U.S. workers are available, then submits an I-140 immigrant petition with USCIS on your behalf.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM is permanent residency, not a temporary status with a fixed end date. Unlike the H-1B visa, there is no annual lottery for EB-3 filings, and most countries outside India and China face minimal wait times at the EB-3 level. The tradeoff is timeline: the full PERM, I-140, and adjustment of status process typically takes two to four years from start to finish.
Which employers sponsor Technical Support Representatives for green cards?
Technology companies, managed service providers, enterprise software firms, and large healthcare organizations are the most consistent sponsors for this role. You can identify them by searching DOL PERM disclosure data filtered to technical support job titles. Using Migrate Mate narrows this further by surfacing only employers with documented green card sponsorship history for roles matching this occupation.
Can I switch employers while my green card is being processed?
After your I-140 is approved and your priority date is current, AC21 portability allows you to change employers if the new role is in the same or similar occupational classification and your adjustment of status application has been pending for at least 180 days. Changing employers before I-140 approval restarts the PERM process entirely with the new company.
What O*NET classification applies to Technical Support Representative roles for PERM purposes?
DOL typically maps Technical Support Representative positions to O*NET codes in the computer user support or network support specialist categories, depending on whether the role focuses on end-user troubleshooting or infrastructure. The O*NET classification affects prevailing wage level and the specific job duties your employer must advertise during PERM recruitment, so confirming the correct code early prevents amendments later.