Green Card Vice President of Customer Experience Jobs
Vice President of Customer Experience roles qualify for EB-2 or EB-3 green card sponsorship when employers complete PERM labor certification with the Department of Labor. These senior leadership positions typically require an advanced degree or a bachelor's degree plus substantial progressive experience, making them strong candidates for employment-based permanent residency sponsorship.
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Get Access To All JobsDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
The VP, CDx Services and Customer Experience is the senior leader responsible for Customer Experience, CDx Services Quality and the Cardiac Monitoring Centers, as well as site leadership across Rochester, Houston and the Bay Area. Reporting to the SVP & President, CRMDx, this leader is accountable for safe, compliant, reliable and scalable service delivery. The role establishes an integrated multi-site operating strategy, owns operating budgets and workforce plans, strengthens site leadership and business continuity, and drives continuous improvement in quality, customer experience, productivity and employee engagement.
Key responsibilities:
- Provide executive leadership for diagnostic service operations and customer experience across Rochester, Houston and the Bay Area, including site strategy, operating rhythm, workforce planning, facilities/site stewardship, employee safety and business continuity.
- Lead Customer Experience, CDx Services Quality and the Cardiac Monitoring Centers as an integrated service-operations portfolio, with clear accountability for service levels, patient/customer experience, quality, capacity, cost and operational performance.
- Lead business model transformation by leveraging automation and AI-enabled capabilities to redesign work, improve decision-making and unlock scalable growth.
- Establish and execute multi-site strategy, annual operating plans, budgets, forecasts, productivity goals, capital/investment priorities and performance metrics aligned to CDx objectives.
- Drive operational excellence and continuous improvement using data, Lean/VIP principles and disciplined problem solving; standardize scalable processes while preserving appropriate site and customer flexibility.
- Ensure strong quality-system execution and compliance with applicable company policies, procedures and regulatory requirements; partner closely with Quality, Medical Safety, Regulatory and other functional leaders to protect patient safety and service quality.
- Build an end-to-end operating model that improves the patient, customer and field experience across enrollment, support, monitoring, clinical service delivery and issue resolution.
- Own capacity and workforce strategies for high-volume and 24/7 service environments, balancing service, quality, employee experience, productivity and growth requirements.
- Partner with Marketing, Commercial, R&D, IT/Digital, Finance, HR and other functions to translate business strategy and customer insights into operational priorities and scalable capabilities.
- Develop organizational capability through talent management, succession planning, leadership development and effective change leadership; foster an inclusive, high-performance culture across sites and teams.
- Serve as the senior site leader across the three locations, creating alignment, visible leadership and consistent operating expectations while strengthening local engagement and community.
- Anticipate operational risk, establish appropriate controls and escalation mechanisms, and ensure resilient continuity plans for critical patient- and customer-facing services.
- Keep Boston Scientific values, patient safety and customer needs at the forefront of decision-making and action.
Required qualifications:
- Bachelor's degree.
- Minimum of 10 years of progressive leadership experience across complex operations, service operations, healthcare operations, quality, or related functions.
- Demonstrated experience leading large, multi-site and/or 24/7 operations with significant people, service, quality and financial accountability.
- Demonstrated success leading cross-functional teams, strategic planning, organizational change and continuous improvement in a regulated environment.
- Strong business and financial acumen, including budgeting, forecasting, workforce/capacity planning and investment prioritization.
- Ability to make consequential decisions, influence executive stakeholders and translate enterprise strategy into measurable operating goals.
Preferred qualifications:
- Working knowledge of automation, artificial intelligence and emerging digital capabilities, including their application to business model transformation, operational scalability and customer experience.
- Advanced degree in business, engineering, healthcare administration or a related field.
- Previous experience in the medical device, diagnostics, healthcare services or other highly regulated industry.
- Experience leading customer/patient service operations, clinical operations, monitoring centers or other technology-enabled service environments.
- Working knowledge of FDA-regulated quality systems and relevant compliance frameworks.
- Lean business/VIP or comparable operational excellence experience.
- Demonstrated track record of developing talent, strengthening organizational effectiveness and building an inclusive, high-performance culture.
Requisition ID: 637327
Minimum Salary: $225900
Maximum Salary: $429200
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role:
The VP, CDx Services and Customer Experience is the senior leader responsible for Customer Experience, CDx Services Quality and the Cardiac Monitoring Centers, as well as site leadership across Rochester, Houston and the Bay Area. Reporting to the SVP & President, CRMDx, this leader is accountable for safe, compliant, reliable and scalable service delivery. The role establishes an integrated multi-site operating strategy, owns operating budgets and workforce plans, strengthens site leadership and business continuity, and drives continuous improvement in quality, customer experience, productivity and employee engagement.
Key responsibilities:
- Provide executive leadership for diagnostic service operations and customer experience across Rochester, Houston and the Bay Area, including site strategy, operating rhythm, workforce planning, facilities/site stewardship, employee safety and business continuity.
- Lead Customer Experience, CDx Services Quality and the Cardiac Monitoring Centers as an integrated service-operations portfolio, with clear accountability for service levels, patient/customer experience, quality, capacity, cost and operational performance.
- Lead business model transformation by leveraging automation and AI-enabled capabilities to redesign work, improve decision-making and unlock scalable growth.
- Establish and execute multi-site strategy, annual operating plans, budgets, forecasts, productivity goals, capital/investment priorities and performance metrics aligned to CDx objectives.
- Drive operational excellence and continuous improvement using data, Lean/VIP principles and disciplined problem solving; standardize scalable processes while preserving appropriate site and customer flexibility.
- Ensure strong quality-system execution and compliance with applicable company policies, procedures and regulatory requirements; partner closely with Quality, Medical Safety, Regulatory and other functional leaders to protect patient safety and service quality.
- Build an end-to-end operating model that improves the patient, customer and field experience across enrollment, support, monitoring, clinical service delivery and issue resolution.
- Own capacity and workforce strategies for high-volume and 24/7 service environments, balancing service, quality, employee experience, productivity and growth requirements.
- Partner with Marketing, Commercial, R&D, IT/Digital, Finance, HR and other functions to translate business strategy and customer insights into operational priorities and scalable capabilities.
- Develop organizational capability through talent management, succession planning, leadership development and effective change leadership; foster an inclusive, high-performance culture across sites and teams.
- Serve as the senior site leader across the three locations, creating alignment, visible leadership and consistent operating expectations while strengthening local engagement and community.
- Anticipate operational risk, establish appropriate controls and escalation mechanisms, and ensure resilient continuity plans for critical patient- and customer-facing services.
- Keep Boston Scientific values, patient safety and customer needs at the forefront of decision-making and action.
Required qualifications:
- Bachelor's degree.
- Minimum of 10 years of progressive leadership experience across complex operations, service operations, healthcare operations, quality, or related functions.
- Demonstrated experience leading large, multi-site and/or 24/7 operations with significant people, service, quality and financial accountability.
- Demonstrated success leading cross-functional teams, strategic planning, organizational change and continuous improvement in a regulated environment.
- Strong business and financial acumen, including budgeting, forecasting, workforce/capacity planning and investment prioritization.
- Ability to make consequential decisions, influence executive stakeholders and translate enterprise strategy into measurable operating goals.
Preferred qualifications:
- Working knowledge of automation, artificial intelligence and emerging digital capabilities, including their application to business model transformation, operational scalability and customer experience.
- Advanced degree in business, engineering, healthcare administration or a related field.
- Previous experience in the medical device, diagnostics, healthcare services or other highly regulated industry.
- Experience leading customer/patient service operations, clinical operations, monitoring centers or other technology-enabled service environments.
- Working knowledge of FDA-regulated quality systems and relevant compliance frameworks.
- Lean business/VIP or comparable operational excellence experience.
- Demonstrated track record of developing talent, strengthening organizational effectiveness and building an inclusive, high-performance culture.
Requisition ID: 637327
Minimum Salary: $225900
Maximum Salary: $429200
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
See all Green Card Vice President of Customer Experience Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Vice President of Customer Experience Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Vice President of Customer Experience
Align your credentials to EB-2 requirements
An advanced degree or a bachelor's degree plus five years of progressive CX leadership experience qualifies you for EB-2. Document each promotion, scope expansion, and reporting structure change now, before PERM recruitment begins and employers need verifiable evidence of your trajectory.
Search for PERM-filing employers on Migrate Mate
Target companies with verified employment-based green card sponsorship history by searching Migrate Mate, which lists employers with confirmed PERM filing records for senior roles, so you can prioritize outreach toward organizations already familiar with the sponsorship process.
Verify prevailing wage before salary negotiations
Your employer's PERM filing requires a DOL prevailing wage determination for your specific SOC code and work location. Use the OFLC Wage Search to look up the wage level before you negotiate, so your offer doesn't fall below the certified wage and trigger a PERM denial.
Request a written sponsorship commitment early
Ask hiring managers to confirm green card sponsorship in writing before you accept an offer. Senior CX roles often involve extended PERM recruitment timelines, and a verbal commitment carries no weight once onboarding begins or leadership changes.
Understand priority date backlogs before you file
If you were born in India or China, the per-country limits on EB-2 and EB-3 can create multi-year waits between I-140 approval and visa availability. Check the USCIS monthly Visa Bulletin to assess your likely wait before accepting a role contingent on status adjustment.
Use O*NET to match your duties to the right SOC code
PERM certification ties your job duties to a specific occupational classification. Review the O*NET profile for your target SOC code to confirm your actual Vice President of Customer Experience responsibilities map correctly, reducing the risk of a recruitment audit or denial based on misclassification.
Green Card Vice President of Customer Experience: Frequently Asked Questions
Which green card category fits a Vice President of Customer Experience role?
Most employers sponsor senior CX executives under EB-2, which covers roles requiring an advanced degree or a bachelor's degree plus five years of progressive experience. EB-3 is available for candidates with a bachelor's degree who don't meet the EB-2 threshold. The employer's PERM labor certification specifies the minimum requirements, so the job description language matters significantly.
How does green card sponsorship differ from H-1B sponsorship for this role?
H-1B visa sponsorship is temporary and subject to an annual lottery. Green card sponsorship through PERM is permanent and has no lottery, but it involves a multi-step process: a prevailing wage determination with the Department of Labor, a formal recruitment test to show no qualified U.S. workers are available, PERM certification, I-140 approval, and finally adjustment of status or consular processing. Priority date backlogs can extend the timeline significantly for certain nationalities.
How do I find employers who sponsor green cards for senior CX leadership roles?
Migrate Mate lists employers with verified employment-based green card sponsorship history, letting you focus your search on companies that have already navigated the PERM process for roles comparable to Vice President of Customer Experience. This saves time compared to cold outreach to companies with no documented sponsorship track record.
Can I change employers after my green card process starts?
AC21 job portability allows you to change to a same or similar occupation once your I-485 adjustment of status application has been pending for 180 days or more. Separately, if your original employer's I-140 was approved, that priority date can carry over to a new employer's I-140 petition, protecting your place in the visa queue.
What does the PERM recruitment process mean for a Vice President of Customer Experience hire?
PERM requires your employer to conduct good-faith recruitment, including job postings in specific venues over a defined period, to demonstrate no minimally qualified U.S. workers applied. For a Vice President of Customer Experience, the job description must accurately reflect actual duties and minimum requirements, since DOL audits often focus on whether requirements are genuinely tied to business necessity.