Green Card Voice Engineer Jobs
Voice Engineer jobs with green card sponsorship require employers to complete PERM labor certification with the Department of Labor before filing an I-140 petition with USCIS. Roles involving unified communications, VoIP infrastructure, and session border controller administration qualify under EB-2 or EB-3, leading to lawful permanent residency.
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The primary responsibilities of the Sr. Engineer – Voice and Call Center include supporting The Venetian Resort’s call centers and omnichannel environment. This position will serve as the Subject Matter Expert (SME) for our omnichannel environment and will be heavily involved in day-to-day Voice Services operations for The Venetian Resort.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
- Serve as the SME for enterprise contact center platforms with primary focus on Genesys Cloud CX, managing IVR call flows, Architect workflows, skill/queue routing, schedules, data actions, and CRM integrations.
- Oversee omnichannel customer journey workflows across Voice, Email, SMS, Chat, and AI integrations, collaborating with IT and digital teams to ensure system compatibility and data synchronization.
- Manage cloud SIP interconnects between on-premises voice platforms, SBCs, and the Genesys Cloud media edge.
- Provide technical guidance and mentorship to team members and cross-functional partners on contact center, omnichannel, and voice systems.
- Utilize data analytics and reporting tools to monitor contact center performance, interaction volumes, and queue effectiveness, providing actionable insights to operations stakeholders.
- Oversee contact center agent provisioning, real-time dashboards, historical reporting, and quality management tools within the omnichannel environment.
- Diagnose and troubleshoot all contact center and omnichannel-related issues.
- Stay updated on the latest contact center technologies and recommend new solutions to enhance guest engagement and operational efficiency.
- Lead technical planning, deployment, cutover, and post-cutover operational support for the enterprise voice infrastructure migration of Avaya Aura.
- Administer, patch, and maintain core Avaya platforms Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Media Server / Media Gateways (G450), and WebLM.
- Execute the phased decommissioning and replacement of legacy Nortel CS1k PBX systems, migrating line-side devices and analog extensions seamlessly.
- Deploy, configure, and maintain high-density 312 analog media gateways and Long Reach Ethernet (LRE) technologies to modernize guest room digital and analog devices over existing 2-wire riser cable plant.
- Provide day-to-day tier-3 technical support, configuration, and proactive lifecycle maintenance for 8 high-availability (HA) pairs of Avaya Session Border Controllers (ASBC) centrally managed via Element Management System (EMS).
- Maintain enterprise voice SBC security profiles, signaling/media rules, routing rules, domain policies, and reverse proxy configurations.
- Perform complex tasks associated with telecommunication functions including dial plan engineering, UDP, ARS/AAR routing, SIP entities, adaptions, ACD, voicemail, auto attendants, menu scripting, LINUX OS command-level maintenance, and call accounting.
- Conduct deep-packet inspection and troubleshooting of SIP signaling (INVITE, BYE, CANCEL, 4xx/5xx responses) and media stream anomalies (jitter, packet loss, one-way audio, SRTP/RTP) using diagnostic utilities and packet analyzers.
- Manage certificate lifecycle management (renewal, installation, and troubleshooting) across Avaya, Windows, and Linux environments.
- Maintain emergency calling compliance in accordance with Kari’s Law and RAY BAUM’S Act, managing Private PS-ALI routing, E911 location tracking, and emergency trunking.
- Demonstrate proficiency in the role and escalate complex issues to management or appropriate external vendor support when necessary.
- Work collaboratively with the NOC, network engineering, and service desk staff to diagnose and resolve voice-impacting incidents.
- Support telecom break/fix, project implementations, moves, adds, and changes (MAC). Activities require interaction with application software and hardware to diagnose and resolve unique, non-recurring problems.
Additional Duties & Responsibilities
- Perform proactive preventative maintenance of Voice Services hardware and infrastructure across MDF/IDF locations.
- Maintain accurate records and status updates in the enterprise ticketing system (e.g., ServiceNow).
- Respond to tickets, emails, chats, and calls, setting customer expectations based on priority, impact, and urgency.
- Participate in a rotating on-call schedule for after-hours, weekend, and emergency support.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- Bachelor’s or Associate’s degree in Computer Science, Information Technology, or a related field, OR an equivalent combination of professional experience, training, and industry certifications.
- Must be able to obtain and maintain required licenses, and any other certification or license, as required by law or policy.
- 2+ years of hands-on experience implementing, administering, and supporting enterprise contact center and voice technologies, including Genesys Cloud CX, VoIP/SIP/H.323 protocols, Session Border Controllers (SBCs), and cloud-based omnichannel solutions supporting Voice, Email, SMS, Chat, and AI interactions.
- Advanced experience administering and supporting Avaya Communications Manager (CM), System Manager, Control Manager, G450 Gateways, Avaya SBCs, IX Messaging, Experience Portal, and Dynamic Self-Service solutions, including MAC activities, Linux OS troubleshooting, and complex telecommunications issue resolution.
- Experience with certificate renewal (Avaya/Windows/LINUX) and troubleshooting.
- Working knowledge of IX Messenger, LINUX OS commands troubleshooting.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Must be able to
- Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
Position Overview
The primary responsibilities of the Sr. Engineer – Voice and Call Center include supporting The Venetian Resort’s call centers and omnichannel environment. This position will serve as the Subject Matter Expert (SME) for our omnichannel environment and will be heavily involved in day-to-day Voice Services operations for The Venetian Resort.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities
- Serve as the SME for enterprise contact center platforms with primary focus on Genesys Cloud CX, managing IVR call flows, Architect workflows, skill/queue routing, schedules, data actions, and CRM integrations.
- Oversee omnichannel customer journey workflows across Voice, Email, SMS, Chat, and AI integrations, collaborating with IT and digital teams to ensure system compatibility and data synchronization.
- Manage cloud SIP interconnects between on-premises voice platforms, SBCs, and the Genesys Cloud media edge.
- Provide technical guidance and mentorship to team members and cross-functional partners on contact center, omnichannel, and voice systems.
- Utilize data analytics and reporting tools to monitor contact center performance, interaction volumes, and queue effectiveness, providing actionable insights to operations stakeholders.
- Oversee contact center agent provisioning, real-time dashboards, historical reporting, and quality management tools within the omnichannel environment.
- Diagnose and troubleshoot all contact center and omnichannel-related issues.
- Stay updated on the latest contact center technologies and recommend new solutions to enhance guest engagement and operational efficiency.
- Lead technical planning, deployment, cutover, and post-cutover operational support for the enterprise voice infrastructure migration of Avaya Aura.
- Administer, patch, and maintain core Avaya platforms Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Media Server / Media Gateways (G450), and WebLM.
- Execute the phased decommissioning and replacement of legacy Nortel CS1k PBX systems, migrating line-side devices and analog extensions seamlessly.
- Deploy, configure, and maintain high-density 312 analog media gateways and Long Reach Ethernet (LRE) technologies to modernize guest room digital and analog devices over existing 2-wire riser cable plant.
- Provide day-to-day tier-3 technical support, configuration, and proactive lifecycle maintenance for 8 high-availability (HA) pairs of Avaya Session Border Controllers (ASBC) centrally managed via Element Management System (EMS).
- Maintain enterprise voice SBC security profiles, signaling/media rules, routing rules, domain policies, and reverse proxy configurations.
- Perform complex tasks associated with telecommunication functions including dial plan engineering, UDP, ARS/AAR routing, SIP entities, adaptions, ACD, voicemail, auto attendants, menu scripting, LINUX OS command-level maintenance, and call accounting.
- Conduct deep-packet inspection and troubleshooting of SIP signaling (INVITE, BYE, CANCEL, 4xx/5xx responses) and media stream anomalies (jitter, packet loss, one-way audio, SRTP/RTP) using diagnostic utilities and packet analyzers.
- Manage certificate lifecycle management (renewal, installation, and troubleshooting) across Avaya, Windows, and Linux environments.
- Maintain emergency calling compliance in accordance with Kari’s Law and RAY BAUM’S Act, managing Private PS-ALI routing, E911 location tracking, and emergency trunking.
- Demonstrate proficiency in the role and escalate complex issues to management or appropriate external vendor support when necessary.
- Work collaboratively with the NOC, network engineering, and service desk staff to diagnose and resolve voice-impacting incidents.
- Support telecom break/fix, project implementations, moves, adds, and changes (MAC). Activities require interaction with application software and hardware to diagnose and resolve unique, non-recurring problems.
Additional Duties & Responsibilities
- Perform proactive preventative maintenance of Voice Services hardware and infrastructure across MDF/IDF locations.
- Maintain accurate records and status updates in the enterprise ticketing system (e.g., ServiceNow).
- Respond to tickets, emails, chats, and calls, setting customer expectations based on priority, impact, and urgency.
- Participate in a rotating on-call schedule for after-hours, weekend, and emergency support.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- Bachelor’s or Associate’s degree in Computer Science, Information Technology, or a related field, OR an equivalent combination of professional experience, training, and industry certifications.
- Must be able to obtain and maintain required licenses, and any other certification or license, as required by law or policy.
- 2+ years of hands-on experience implementing, administering, and supporting enterprise contact center and voice technologies, including Genesys Cloud CX, VoIP/SIP/H.323 protocols, Session Border Controllers (SBCs), and cloud-based omnichannel solutions supporting Voice, Email, SMS, Chat, and AI interactions.
- Advanced experience administering and supporting Avaya Communications Manager (CM), System Manager, Control Manager, G450 Gateways, Avaya SBCs, IX Messaging, Experience Portal, and Dynamic Self-Service solutions, including MAC activities, Linux OS troubleshooting, and complex telecommunications issue resolution.
- Experience with certificate renewal (Avaya/Windows/LINUX) and troubleshooting.
- Working knowledge of IX Messenger, LINUX OS commands troubleshooting.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Must be able to
- Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Voice Engineer
Align your credentials to EB-2 or EB-3
Pull your O*NET profile for Voice Engineer and map your degree and experience to the correct category. EB-2 requires an advanced degree or a bachelor's plus five years of progressive experience; EB-3 covers a bachelor's degree or two years of demonstrated skilled work.
Document VoIP and UC platform experience concretely
PERM recruitment requires your employer to prove no qualified U.S. worker is available for your exact role. Build a record of specialized skills like Cisco CUCM, Avaya, or Microsoft Teams Direct Routing that justify why your profile fits the posted position and not a generalist IT candidate.
Search Migrate Mate for verified green card sponsors
Target employers who have already navigated PERM and I-140 filings for Voice Engineer roles. Migrate Mate lists employers with verified green card sponsorship history, so you're not cold-approaching companies that have never run an employment-based sponsorship case.
Request a prevailing wage check before negotiating
Your employer must file a prevailing wage determination with DOL before PERM recruitment starts. Use the OFLC Wage Search to look up the wage level for your SOC code and work location yourself, so your salary negotiation lands within the range PERM will require.
Get your I-140 approved before the 180-day AC21 window
Once your I-485 has been pending 180 days, AC21 portability lets you change to a same or similar occupation without restarting the process. Push your employer to file and get the I-140 approved early, so portability is available if your situation changes during the often lengthy adjustment period.
Track your priority date against the Visa Bulletin monthly
Per-country limits mean nationals of high-demand countries can wait years before their priority date becomes current. Watch the USCIS Visa Bulletin each month and confirm whether your case is in the Final Action Date or the Dates for Filing chart to know when you can file or move your I-485 forward.
Green Card Voice Engineer: Frequently Asked Questions
What green card categories cover Voice Engineer roles?
Most Voice Engineer positions qualify under EB-2 if the role requires an advanced degree or a bachelor's degree plus five years of progressive experience in unified communications or VoIP infrastructure. EB-3 covers roles where a standard bachelor's degree or two years of relevant skilled experience meets the job requirements. Your employer's job description and your credentials together determine the correct category.
How does the PERM green card process differ from H-1B sponsorship for this role?
H-1B visa is a temporary nonimmigrant status filed directly with USCIS, with no recruitment test required. PERM is a Department of Labor labor certification that requires your employer to run a formal recruitment campaign, demonstrate no qualified U.S. worker applied, and obtain a prevailing wage determination before USCIS ever sees the I-140 petition. PERM leads to lawful permanent residence, not a time-limited work authorization.
How do I find employers who sponsor green cards for Voice Engineers?
Migrate Mate shows employers with verified employment-based green card sponsorship history, searchable by role and location, so you can focus your applications on companies that have already run PERM and I-140 cases for technology positions. This cuts out the guesswork of approaching employers who have no experience with the sponsorship process.
Can I change employers after my green card is filed?
Yes, under AC21 portability rules, once your I-485 has been pending for 180 days or more, you can move to a new employer in the same or a similar occupation without restarting your case. Your approved I-140 priority date can also carry over to a new employer's petition, preserving your place in the queue if the original I-140 was approved before you transferred.
Do per-country backlogs affect Voice Engineers from India or China?
They do. Employment-based green cards have annual numerical limits and per-country caps, so nationals from high-demand countries like India and China can face significant wait times even after PERM and I-140 are approved. The USCIS Visa Bulletin publishes priority date movement monthly. Filing the I-485 as early as your priority date allows is the most reliable way to hold your place in the queue.