H-1B Visa Application Support Engineer Jobs
Application Support Engineer roles qualify as H-1B visa specialty occupations when the position requires a bachelor's degree in computer science, information systems, or a related field. Employers file a Labor Condition Application with DOL before petitioning USCIS, and most large enterprise software and infrastructure teams sponsor H-1B visa transfers year-round outside the April lottery window.
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Get Access To All JobsINTRODUCTION
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
SCHEDULE: Monday–Friday, 4:00 PM – 12:00 AM
Weekend Rotation: Required every other weekend (full weekend coverage)
ABOUT THE ROLE
We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team. This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development. You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions.
WHAT YOU'LL DO:
- Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications.
- Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal.
- Collaboration & Escalation: Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback.
- Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
- Issue Reproduction & Testing: Replicate customer environments and issues to identify root causes and verify solutions.
- Product Expertise: Develop deep product knowledge, understanding architecture, functionality, and common use cases.
- Process Improvement: Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality.
- On-Call Support: Participate in a rotational on-call schedule for urgent issues outside regular business hours.
WHAT YOU'LL BRING:
- 2-4 years of experience in a technical support, helpdesk, or customer-facing engineering role.
- Strong problem-solving and analytical skills, with the ability to deconstruct complex issues.
- Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences.
- Proficiency in:
- Web hosting technologies.
- APIs (automation, collaboration, and data extraction/changes through HTTP methods).
- Application log analysis.
- Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA).
- A customer-centric mindset with a genuine desire to deliver excellent service.
- Ability to work independently and collaboratively in a fast-paced environment.
BONUS POINTS IF YOU HAVE:
- Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure.
- Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases).
- Familiarity with Kubernetes for containerized applications.
- Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis.
- Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover).
- Fluency in additional languages.
- A degree in Computer Science, Engineering, or a related technical field.
- Telephony signaling protocols for VOIP (SIP/SIPrec, H.323) and media control protocols (RTP).
- Network architecture and components.
- Server OS and hardware troubleshooting.
PERKS & BENEFITS:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
COMPENSATION AT CRESTA:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
SALARY: Base + Bonus + Offers Equity
We are hiring for multiple levels for this role so base salary will be determined based on level of experience
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
INTRODUCTION
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
SCHEDULE: Monday–Friday, 4:00 PM – 12:00 AM
Weekend Rotation: Required every other weekend (full weekend coverage)
ABOUT THE ROLE
We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team. This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development. You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions.
WHAT YOU'LL DO:
- Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications.
- Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal.
- Collaboration & Escalation: Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback.
- Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
- Issue Reproduction & Testing: Replicate customer environments and issues to identify root causes and verify solutions.
- Product Expertise: Develop deep product knowledge, understanding architecture, functionality, and common use cases.
- Process Improvement: Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality.
- On-Call Support: Participate in a rotational on-call schedule for urgent issues outside regular business hours.
WHAT YOU'LL BRING:
- 2-4 years of experience in a technical support, helpdesk, or customer-facing engineering role.
- Strong problem-solving and analytical skills, with the ability to deconstruct complex issues.
- Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences.
- Proficiency in:
- Web hosting technologies.
- APIs (automation, collaboration, and data extraction/changes through HTTP methods).
- Application log analysis.
- Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA).
- A customer-centric mindset with a genuine desire to deliver excellent service.
- Ability to work independently and collaboratively in a fast-paced environment.
BONUS POINTS IF YOU HAVE:
- Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure.
- Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases).
- Familiarity with Kubernetes for containerized applications.
- Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis.
- Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover).
- Fluency in additional languages.
- A degree in Computer Science, Engineering, or a related technical field.
- Telephony signaling protocols for VOIP (SIP/SIPrec, H.323) and media control protocols (RTP).
- Network architecture and components.
- Server OS and hardware troubleshooting.
PERKS & BENEFITS:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
COMPENSATION AT CRESTA:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
SALARY: Base + Bonus + Offers Equity
We are hiring for multiple levels for this role so base salary will be determined based on level of experience
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
See all 267+ H-1B Visa Application Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Application Support Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an Application Support Engineer
Align your degree to the role
USCIS scrutinizes whether your specific degree field matches Application Support Engineer duties. A degree in computer science, information systems, or software engineering strengthens your petition. A general business degree with no technical concentration is a common RFE trigger.
Target cap-exempt employers first
Universities, nonprofit research institutions, and government-affiliated entities are cap-exempt, meaning they can file your H-1B petition any time of year. Application Support Engineer roles exist across hospital systems, university IT departments, and federally funded labs.
Verify prevailing wage before accepting offers
Your offered salary must meet the DOL prevailing wage for your SOC code and work location. Run the OFLC Wage Search before negotiating so you know the floor. Employers who underpay the prevailing wage risk LCA violations that can delay or void your petition.
Search LCA filing history on Migrate Mate
Filter employers by H-1B LCA filing history specific to Application Support Engineer roles on Migrate Mate. This shows which companies have actually sponsored this job title, not just those that say they're open to sponsorship.
Clarify sponsorship scope during the offer stage
Ask explicitly whether the employer covers the I-129 filing fee, attorney fees, and premium processing. Some employers cover government fees but not legal costs. Getting this in writing before you accept prevents disputes after your petition is filed.
Document your support role's technical requirements
Application Support Engineer titles sometimes attract RFEs because officers question whether the role truly requires a degree. Collect job postings, internal job descriptions, and any on-call escalation procedures that demonstrate the theoretical and technical knowledge your position requires.
H-1B Visa Application Support Engineer: Frequently Asked Questions
Does an Application Support Engineer role qualify as an H-1B specialty occupation?
Yes, if the position requires at least a bachelor's degree in a specific technical field such as computer science, information systems, or software engineering. USCIS evaluates the actual job duties, not just the title. Roles focused on database management, API troubleshooting, or enterprise application configuration generally meet the specialty occupation standard more clearly than generalist help-desk positions.
How do I find employers who actively sponsor H-1B visas for Application Support Engineers?
Search Migrate Mate to filter companies by verified LCA filing history for this specific role. DOL disclosure data shows which employers have filed Labor Condition Applications for Application Support Engineer positions, giving you a concrete shortlist of sponsors rather than relying on unverified employer claims.
Can I transfer my H-1B to a new Application Support Engineer role mid-year?
Yes. H-1B transfers are not subject to the annual cap, so your new employer can file a transfer petition any time of year. You can start work as soon as the new employer files the I-129 petition, without waiting for approval, under H-1B portability rules. The new role must still qualify as a specialty occupation.
What happens to my H-1B status if my employer eliminates my Application Support Engineer position?
You have a 60-day grace period from your last day of employment to either find a new sponsoring employer, change to another visa status, or depart the U.S. During that window, your new employer can file an H-1B transfer and you can begin work once the petition is received by USCIS. Acting quickly matters because the 60-day clock does not pause.
Does the SOC code assigned to my Application Support Engineer role affect my H-1B petition?
It affects your prevailing wage requirement directly. Application Support Engineer roles are typically coded under SOC 15-1232 (Computer User Support Specialists) or 15-1299 (Computer Occupations, All Other), and the prevailing wage floor differs by code and location. You can verify the applicable wage level using the OFLC Wage Search, and reviewing the O*NET profile for your assigned code helps confirm the duties align with your actual work.